£25,000 per year
Contract, 9 month contract - 1 full time role or 2 part-time roles, Part-time, Full-time
Job description


In view of the winter pressures, workforce challenges and increased pressure on Acute Hospital services to manage the backlog, with specific focus on long waiters. We are seeking to scale up two approaches that have been successfully trialled in West Hertfordshire Hospital Trust (WHHT), which both support this agenda, align to existing resources in the community and further develop our community resource and support offer.  

The two projects are ‘Waiting Well’, which supports a cohort of patients identified by the trust on a long waiting list with community support. The second is ‘Discharge Support’, focusing on

  • a) telephone follow up to 65+s discharged on pathway zero
  • b) 2  weeks’ wraparound care for patients on other pathways who need non-clinical help to build resilience once home, again utilising the support available in the community to reduce readmissions. 

Both Hertfordshire and West Essex have important infrastructure to support this work, including HertsHelp and the Hospital and Community Navigator Service (Herts) and Frontline and Live Well Link Well in West Essex, creating strong networks 

This post requires some minimal travel within Hertfordshire  

Purpose of the Better at Home Data Officer 

The Better at Home Data Officer will focus on analysing the data using statistical techniques and providing reports.: This role will be split into two functions, one focusing on Waiting Well and one on Discharge Support 

  1. The Enhanced Hospital Discharge Two Week Wrap-Around Service currently provided countywide in Hertfordshire 

  2. The Pathway Zero pilot in Herts funded through Hertfordshire County Council to March 22 via HertsHelp) whereby all patients over the age of 65 receive a call following their discharge from Hospital at 24 hours, with a follow up call at 5 days as appropriate.  

  3. Waiting Well Pilot which supports a cohort of patients identified by the trust on a long waiting list with community support. 

Key Responsibilities 

  • Improving data sharing improved in line with appropriate Information Governance regulations 

  • Analysing data using statistical techniques and providing reports. 

  • Highlight any concerns, trends or feedback. 

  • Create a system for monitoring and collating outcomes information on a regular basis 

  • Developing consistent and effective referral processes and sharing of lists 

  • To ensure full awareness in the trust of the community and voluntary sector offer and enhance and develop systems to strengthen existing referral pathways, as well as to capture learnings from users experience of discharge. 

  • Sustainable systems are put in place for the future to make this part of how the hospitals continue to work, post March 2022 

  • Contribute to the development of targets  

  • Monitor progress toward targets and where necessary recommend corrective action to ensure that targets are achieved  

More about HCNS

HCNS (Herts Help Hospital and Community Navigation Service) is a partnership of voluntary organisations working together (and in partnership wi... Read more

Posted on: 30 November 2021
Closed date: 30 December 2021
Job ref: BAH/WW-DO 11/22
Tags: Admin, Operations

The client requests no contact from agencies or media sales.