Stevenage, Hertfordshire
Cheshunt, Hertfordshire
Hemel Hempstead, Hertfordshire
Permanent, Full-time
Job description

Please do not apply if you have submitted an application in the past 12 months

.About you

Are you a people person? Can you earn people’s trust? Can you help people find the support they need? Are you fully committed to person-centred services? Will you always “go the extra mile” to make sure people find the best possible solution to their needs?

Our purpose

Within a community and primary care setting, we use social prescribing to help people reduce unnecessary NHS appointments and find appropriate community and non-clinical solutions to their needs. Within a hospital setting, we work with clinical staff to ensure that people can leave hospital at the right time and with the support and care they need.

Our mission is to help health and adult care services to work together to reduce unnecessary demands and make sure people receive the best possible services appropriate to their needs.

The role

We are recruiting Hospital & Community Navigators to work with people who are frail or vulnerable or unwell, people who are in danger of losing their independence, people who are being admitted to hospital, and people who are being discharged from hospital.

Navigators take time to understand people’s needs, they understand what services are available, and they work with professionals, volunteers, families, and individuals so things link together as they should. 

Working across both hospital and community settings, you will help prevent the need for people to be admitted to hospital, reduce over-reliance on GPs and/or home care providers, reduce social isolation and improve health and wellbeing.

You will work to understand your local community, link people together, and help develop more effective services. When solutions are needed, you will find them.

The job

You will be employed by one of the seven voluntary organisations involved in the partnership: Age UK Hertfordshire, British Red Cross, Carers in Herts, Dacortium, POhWER, Watford & Three Rivers Trust and Watford Community Housing. Oher partners may join. 

You will work as part of a locality team led by a Senior Navigator. We need to recruit locality teams that can work flexibly as required by their communities: so everyone will be expected to do occasional evening or weekend work – and we need to recruit some people who will work as part of a rota including occasional evening and weekend work. You must be a driver with access to a vehicle. We can appoint people to work from home, but if your home is outside the locality to which you are attached, we will only pay travel expenses within your locality.

You will need to operate independently, use our case management database and communications systems, understand privacy rules and safeguarding, and work as part of a locality team supported by regular supervision, training and case conferences.

We are recruiting Hospital and Community Navigators to be based throughout Hertfordshire. The roles are permanent (subject to future funding). The roles are full-time, but we will accept part-time applications and will try to find job-share partners. 


Please apply soonest: we will interview candidates as appropriate applications are received. Please apply online stating how you meet the requirements for this post. If you are currently based outside Hertfordshire, please explain how you will relocated or commute if appointed. Shortlisted candidates will receive full details before interview. 

Application Instructions

Please do not apply if you have submitted an application in the past 12 months.

More about HCNS

HCNS (Herts Help Hospital and Community Navigation Service) is a partnership of voluntary organisations working together (and in partnership wi... Read more

Refreshed on: 15 October 2021
Closed date: 30 October 2021
Job ref: Nav-HCNS-10/21
Tags: Social Work, Practitioner

The client requests no contact from agencies or media sales.