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Hospital Mental Health Outreach Worker (Bounce Back)

Herts Mind Network
AL3, St Albans (On-site)
WD7, Radlett
WD6, Borehamwood
£24,500 - £25,500 per annum, depending on skills and experience, inclusive of Outer London Weighting (OLW)
Contract (One Year subject to project extension )
Job description

Do you want to support people with mental health issues? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?

If the answer to all of these is yes, we want to hear from you.

Job title: Bounce Back Worker
Reference Number:
Reports to: Team Leader
Contract: One Year subject to project extension
Hours: 37.5 hours per week (Full time, Monday – Friday)
Based: Kingfisher Court WD7 / Albany Lodge AL3 / Borehamwood Wellbeing Centre WD6
Salary: £24,500 - £25,500 per annum, depending on skills and experience, inclusive of Outer London Weighting (OLW)

We have a vacancy for a Hospital Mental Health Outreach Worker to join our team. This is a full-time position.

Working with the HMN Community Outreach Teams and the hospital staff to ensure patients are offered advice, information, and holistic support. The Bounce Back worker will use a recovery orientated approach working with patients on the ward, and in the local community, including in people’s homes.

About the Project 
Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver a one-to-one outreach service for people who are in psychiatric hospitals across Hertfordshire.

About the Role: 
The Bounce Back Worker will be based at Kingfisher Court or Albany Lodge and HMN Centres, promoting joint working between Kingfisher Court staff and HMN, creating a seamless pathway into community support for clients recovering from mental ill health.

The aims of the Bounce Back service are; to provide up to 10 sessions of emotional and practical support, advice and information to patients. We will visit patients on the ward and continue the sessions in the local community and in patient’s homes once discharged. We will facilitate a smooth and timely hospital discharge. The recovery approach includes empathy, warmth, acceptance, authenticity, compassion and humanity.

Key Responsibilities

  • Provide practical and emotional support to encourage patients to develop their independence within their local community.
  • Facilitate a smooth discharge from hospital back to the community.
  • Have a solid understanding on the dual effect of mental health and drugs and alcohol.
  • Monitor outcomes and evaluate the service.
  • Ensure that the safety and wellbeing of patients using the service is monitored and reviewed regularly.
  • Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

We offer:

  • Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
  • An additional day of leave each year for your birthday following completion of probation period.
  • Ongoing training relevant to your role.
  • An Employee Assistance Programme.
  • Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Friday 10th November at 5pm.
Interviews to be held on Wednesday 15th November at our Watford Wellbeing Centre.


If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

We are delighted to have been accredited as a Living Wage Employer.

No agencies please.

Posted on: 25 October 2023
Closed date: 24 November 2023 at 23:59
Job ref: 164483_MD
Tags: Social Care/Development, Support Worker