£19,000 - £21,000 per year
Contract, Until March 2022, Full-time
Job description

TITLE OF POST: Dual Diagnosis Outreach Worker

PLACE OF WORK: Hatfield, will include countywide travel.

SALARY: £19,000 - £21,000 per annum

TYPE OF CONTRACT: Fixed Term Contract until March 2022

HOURS: 37 hours per week (Full time)

Are you keen to be part of a growing charity with a focus on making a difference to vulnerable young people in your local area?

Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems. Last year we were able to directly support 2,495 young people and engaged with nearly 9,000 schoolchildren on the realities of leaving home. Our focus is on preventing homelessness by empowering young people to make positive informed choices, through a range of free, countywide, specialist preventative and crisis services.


Job purpose:

This role will work alongside Hertsmere / Broxbourne Borough Councils and Housing Association partners to identify individuals and families who have been difficult to engage and are at risk of eviction / homelessness due to low level mental health and / or substance misuse.

You will work creatively to engage individuals and families to assess their needs and support them to access appropriate services to improve ongoing health and wellbeing and prevent future homelessness and the need for crisis intervention.



  • Engaging and working with individuals / families, of any age, with mental health and / or substance misuse issues who are at risk of eviction / homelessness.
  • Manage a varied caseload.
  • To work alongside service users and other professionals to assess any un-met needs regarding mental health, substance misuse, housing and financial difficulties and provide realistic advice, quick, effective support to connect them with the services they may need.
  • To work creatively and imaginatively in order to facilitate solutions with individuals and families and overcome barriers to engagement with services.
  • Support outreach work in the community which may include engagement with those currently rough sleeping
  • Establish and maintain excellent working relationships/ partnerships with all partner agencies to ensure a cohesive approach to prevent homelessness / maintain housing situation.
  • Identify where crisis management is needed and liaise with relevant services as required
  • To be able and willing to work with community partners to improve communication where community relationships have broken down, because of the individual or family’s behaviour.
  • To provide information for individuals / families about living with mental health or substance misuse problems
  • To work in conjunction with statutory and non-statutory service providers and implement focused action plans
  • To encourage and empower service users to make best use of appropriate statutory and community resources.
  • To establish and develop links between services that ensure service users access the full range of care and treatment services to meet their needs.
  • To work effectively alongside partners to provide practical support to complement conflict resolution and emotional support



  • Able to demonstrate an understanding of the problems facing homeless individuals / families and the contributing factors
  • Experience of providing advice and guidance
  • Experience of service user support within a dual diagnosis or mental health service
  • Ability to work effectively with a full and varied workload with conflicting deadlines
  • Highly motivated with the ability to work using own initiative and as part of a team
  • Excellent understanding of confidentiality with strict professional boundaries and personal integrity
  • Working knowledge of Word and Excel, internet and email
  • Ability to engage and motivate service users, strong interpersonal skills, including the ability to be appropriately assertive
  • Ability to communicate effectively, in writing and verbally, with colleagues and partners at all organisational levels
  • A fair, objective and non-judgemental attitude
  • A commitment to equal opportunities and anti-discriminatory practice.
  • Current driving licence and use of own car or motorbike for business purposes
  • A commitment to undertake training where required and an enthusiasm for new challenges and experiences



  • Professional qualification within mental health / substance misuse field
  • Awareness of recent developments in mental health/substance misuse


Benefits of working at hyh:

Annual leave: 25 days per annum pro rata increasing by one day a year after 5 years’ service to a maximum of 28 days (in addition to Bank & Public holidays)

Pension: hyh will contribute 3% of basic salary to The People’s Pension on behalf of the employee.  Staff eligible to join the scheme will be automatically enrolled into the scheme at 3% of basic salary on commencement of employment. Once in the scheme a further 5% will be contributed by hyh.

Group Life Insurance: 4 times salary. Entry to the scheme is automatic on joining the charity.

Employee Assistance Programme: offering counselling and emotional support to improve wellness and performance.

If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre-employment checks.

Should you not receive a response within ten working days, please deem your application to be unsuccessful.

More about Herts Young Homeless Group
Herts Young Homeless Group

hyh is an independent charity that has been supporting vulnerable people in Hertfordshire for over 15 years. We have offices t... Read more

Refreshed on: 30 June 2021
Closed date: 07 July 2021
Job ref: SM279
Tags: Advice, Information, Support Worker