£20,000 - £23,500 per year
Permanent, Full-time
Job description


Annual leave: 25 days per annum pro rata increasing by one day a year after 5 years’ service to a maximum of 28 days (in addition to Bank & Public holidays)

Pension: hyh will contribute 3% of basic salary to The People’s Pension on behalf of the employee.  Staff eligible to join the scheme will be automatically enrolled into the scheme at 3% of basic salary on commencement of employment. Once in the scheme a further 5% will be contributed by hyh.

Group Life Insurance: 4 times salary. Entry to the scheme is automatic on joining the charity.

Employee Assistance Programme: offering counselling and emotional support to improve wellness and performance.


Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems. Last year we were able to directly support 2,495 young people and engaged with nearly 9,000 schoolchildren on the realities of leaving home. Our focus is on preventing homelessness by empowering young people to make positive informed choices, through a range of free, countywide, specialist preventative and crisis services.


As a Floating Support Worker you will be responsible for:

  • Providing advice, guidance and support vulnerable young people aged 18-24 years. This role may include working with those in crisis, and / or those at risk of immediate homelessness.
  • Managing an effective and successful sub-contract and delivery of a floating support contract across Hertfordshire. 
  • Providing housing advice and support, including information on the relevant benefits and will assist them to identify other support needs, including mental health issues, offending behaviour, issues around family breakdown, neighbourhood disputes, behavioural problems, anti-social behaviour and parenting support.
  • Co-ordinating a solution focused action plan that involves other agencies as needed and encourages the young person to take responsibility for all areas of their lives and promote healthy, successful outcomes that are holistic, yet realistic.


  • Willingness to work flexibly where required
  • A Full driving licence and use of own car or motorbike for business purposes
  • At least one year’s experience of working with people with housing related issues in a Floating Support or an accommodation based setting.
  • Knowledge of benefits, employment opportunities and training for young people
  • Knowledge of Housing Legislation
  • Knowledge of The Children Act 1989
  • Experience of working in an educational or training environment (statutory or voluntary)


  • Excellent organisational and planning skills
  • Flexible person with ability to work under pressure
  • IT literacy including excel, word and outlook
  • Good working knowledge of databases 
  • Ability to communicate effectively, in writing and verbally, with colleague and partners at all organisational levels
  • Excellent interpersonal skills with the ability to influence and persuade a wide range of individuals and audiences

If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.

Upon receipt of your CV, should you be successful, you will be invited to a telephone interview. 

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre-employment checks.

Please note: By submitting your details in relation to this role you are giving us permission to submit your application to the employer as well as providing your expressed permission to retain your information on our recruiter database of job seeking professionals to contact regarding other similar opportunities handled by our team of in-house Consultants for the next 2 years.

If you wish for us to remove your data from our CRM at any time, please contact us and we will action your request

More about Herts Young Homeless Group

hyh is an independent charity that has been supporting vulnerable people in Hertfordshire for over 15 years. We have offices t... Read more

Refreshed on: 28 November 2021
Closed date: 06 December 2021
Tags: Advice, Information, Support Worker