Hatfield, Hertfordshire
£19,000 - £22,400 per year
Permanent, Full-time
Job description

Are you keen to be part of a growing charity with a focus on making a difference to vulnerable young people in your local area?

Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems. Last year we were able to directly support 2,495 young people and engaged with nearly 9,000 schoolchildren on the realities of leaving home. Our focus is on preventing homelessness by empowering young people to make positive informed choices, through a range of free, countywide, specialist preventative and crisis services.


Position Purpose and key responsibilities:

  • To provide a mediation service for 10 to 24 year olds and their families who are experiencing conflict, and support and empower them to find realistic solutions. This will include exploring innovative ways of working to ensure positive outcomes for young people and families.
  • To undertake short & longer term mediation sessions with young people and their families (including siblings and other family members) as appropriate
  • To complete all required administrative tasks relating to the management of mediation cases, including writing up of service user files
  • To undertake input of statistical information using a database as well as assisting in the development of effective monitoring systems



  • Experience of working with young people and/or families in conflict
  • Understanding of the principles of Mediation
  • A fair, objective and non-judgemental attitude
  • General administrative skills (filling, record keeping and computer literacy)
  • Strong planning and organisational skills
  • Excellent time management skills
  • Have a flexible working approach to the needs of the client group and their families
  • Ability to work across agencies with a wide range of people
  • A Full driving licence and use of own car or motorbike for business purposes



  • An understanding of the voluntary sector and the constraints placed upon voluntary sector organisations
  • An understanding of the issues and legislation relating to homelessness
  • A understanding of the principles of counselling
  • An understanding of reflective practice and continued professional development


If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre-employment checks.


More about Herts Young Homeless Group
Herts Young Homeless Group

hyh is an independent charity that has been supporting vulnerable people in Hertfordshire for over 15 years. We have offices t... Read more

Refreshed on: 18 March 2021
Closed date: 29 March 2021
Job ref: SM246
Tags: Support Worker