£19,000 - £22,400 per year
Permanent, Part-time, 30 hours, 4 days per week (May include some evenings)
Job description


PLACE OF WORK: Hatfield, will include countywide travel

SALARY: £19,000 - £22,400 per annum pro rota (untrained) Trained dependant on experience


HOURS: 30 hours (Part Time, 4 days.  Will include some evening work)


Are you keen to be part of a growing charity with a focus on making a difference to vulnerable young people in your local area?

Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems. Last year we were able to directly support 2,495 young people and engaged with nearly 9,000 schoolchildren on the realities of leaving home. Our focus is on preventing homelessness by empowering young people to make positive informed choices, through a range of free, countywide, specialist preventative and crisis services.


Job purpose:

To provide a mediation service for 10 to 24 year olds and their families who are experiencing conflict, and support and empower them to find realistic solutions. This will include exploring innovative ways of working to ensure positive outcomes for young people and families.

Responsible for engaging and providing mediation to families who are experiencing conflict within the family.



  • To undertake mediation with 10-24 year olds and their parents / main carers (including siblings and other family members) as appropriate across Hertfordshire
  • To undertake short & longer term mediation sessions with young people and their families (including siblings and other family members) as appropriate
  • To work closely with hyh’s Advice and Information Workers and other referrers to engage families in the mediation process
  • To chair and co-ordinate family meetings alongside the Advice & Information workers and  co-ordinate and  implement focused action plans to encourage families to find their own solutions / prevent family breakdown and homelessness.
  • Establish and maintain excellent working relationships / partnerships with statutory and non-statutory agencies to ensure a cohesive approach to preventing family breakdown and homelessness is preserved
  • To complete all required administrative tasks relating to the management of mediation cases, including writing up of service user files
  • To undertake input of statistical information using a database as well as assisting in the development of effective monitoring systems
  • To refer onto other services, including other hyh workers, as appropriate
  • To identify personal training needs in agreement with the line manager and attend  training, plan continued professional development as appropriate
  • To attend regular supervisory sessions to agree work programme(s) and provide both written and verbal reports on work undertaken
  • To work as part of a team and contribute to team meetings as well as the work of hyh as a whole
  • To ensure that hyh policies and procedures are adhered to at all times, including safeguarding


  • Experience of working with young people and/or families in conflict
  • Understanding of the principles of Mediation
  • A fair, objective and non-judgemental attitude
  • General administrative skills (filling, record keeping and computer literacy)
  • Highly motivated with the ability to work using own initiative and as part of a team
  • Commitment to equal opportunities and anti-discriminatory practice
  • Excellent understanding of confidentially with strict professional boundaries and personal integrity
  • Ability to work across agencies with a wide range of people
  • Excellent interpersonal skills with the ability to build relationships with individuals and groups
  • Ability to communicate clearly both verbally and in writing
  • Willingness to work flexibly where required
  • A full driving licence and use of own car or motorbike for business purposes



  • An understanding of the voluntary sector and the constraints placed upon voluntary sector organisations
  • An understanding of the issues and legislation relating to homelessness
  • A understanding of the principles of counselling
  • An understanding of reflective practice and continued professional development


Benefits of working at hyh:

Annual leave: 25 days per annum pro rata increasing by one day a year after 5 years’ service to a maximum of 28 days (in addition to Bank & Public holidays)

Pension: hyh will contribute 3% of basic salary to The People’s Pension on behalf of the employee.  Staff eligible to join the scheme will be automatically enrolled into the scheme at 3% of basic salary on commencement of employment. Once in the scheme a further 5% will be contributed by hyh.

Group Life Insurance: 4 times salary. Entry to the scheme is automatic on joining the charity.

Employee Assistance Programme: offering counselling and emotional support to improve wellness and performance.


If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre-employment checks.

Should you not receive a response within ten working days, please deem your application to be unsuccessful

More about Herts Young Homeless Group
Herts Young Homeless Group

hyh is an independent charity that has been supporting vulnerable people in Hertfordshire for over 15 years. We have offices t... Read more

Refreshed on: 03 July 2021
Closed date: 13 July 2021
Job ref: SM280
Tags: Advice, Information, Support Worker