£20,000 - £23,000 per year
Contract, Until March 2022, Full-time
Job description

TITLE OF POST: Mental Health Accommodation Outreach Worker

PLACE OF WORK: Hatfield, will include countywide travel.

SALARY: £20,000 – £23,000 per annum

TYPE OF CONTRACT: Fixed Term Contract until March 2022

HOURS: 37 hours per week (Full time)


Are you keen to be part of a growing charity with a focus on making a difference to vulnerable young people in your local area?

Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems. Last year we were able to directly support 2,495 young people and engaged with nearly 9,000 schoolchildren on the realities of leaving home. Our focus is on preventing homelessness by empowering young people to make positive informed choices, through a range of free, countywide, specialist preventative and crisis services.


Job purpose:

This role will ensure wherever possible that inpatients who are medically ready for discharge will not be delayed due to housing / support issues.

You will work creatively to engage individuals and work alongside partners to support them to access appropriate services to improve ongoing mental health and wellbeing and prevent further crisis intervention due to housing needs and lack of community support.



  • Engaging and working directly with service users who have been admitted to inpatient mental health wards and are ready for discharge.
  • To manage a varied caseload.
  • Adopt an early intervention approach to support identified service users who are in housing need and will require support to access appropriate accommodation before discharge. 
  • Ensure appropriate housing is available to service users when they are medically fit for discharge.
  • To support service users in conjunction with their care coordinator to apply for appropriate benefits including housing allowance and council tax benefit.
  • To work alongside service users and partner agencies to assess and signpost and refer into the appropriate support agencies for post discharge support.
  • Provide realistic advice, regarding mental health, housing and financial difficulties.
  • To assist with the co-ordination of a focused community support offer and work alongside service users for a maximum of 12 weeks to encourage full engagement  with community services.
  • Establish and develop links between services that ensure service users access the full range of care and treatment services to meet their needs      
  • To work in line with the requirements of funders and provide statistical data for monitoring and report purposes as required.
  • To maintain confidentiality in relation to the service user in line with legislation and the highest standards of professional integrity.
  • To work creatively and imaginatively in order to facilitate solutions with individuals and overcome barriers to engagement with services.
  • Establish and maintain excellent working relationships / partnerships with all partner agencies to ensure a cohesive approach to prevent homelessness / maintain housing situation.
  • Identify where crisis management is needed and liaise with relevant services as required.
  • To accurately maintain service users’ records within agreed timescales, and complete all administrative tasks related to the role.
  • To liaise and build relationships with partner agencies and share information in accordance with hyh policy.
  • Ensure safe practice and professional boundaries are maintained.
  • To report any safeguarding (child protection) concerns to your line-manager and refer as appropriate.
  • To work alongside volunteers as appropriate



  • Excellent understanding of homelessness, mental health and substance misuse problems, statutory duties and relevant housing legislation.
  • Experience of providing advice and guidance
  • Ability to maintain positive working relations with different levels of professionals from a range of different organisations.
  • Ability to work effectively with a full and varied workload with conflicting deadlines
  • Highly motivated with the ability to work using own initiative and as part of a team
  • Excellent understanding of confidentiality with strict professional boundaries and personal integrity
  • Working knowledge of Word and Excel, internet and email
  • Ability to engage and motivate service users, strong interpersonal skills, including the ability to be appropriately assertive
  • Ability to communicate effectively, in writing and verbally, with colleagues and partners at all organisational levels
  • A fair, objective and non-judgemental attitude
  • A commitment to equal opportunities and anti-discriminatory practice.
  • Current driving licence and use of own car or motorbike for business purposes
  • A commitment to undertake training where required and an enthusiasm for new challenges and experiences



  • Professional qualification within mental health
  • Awareness of recent developments in mental health


Benefits of working at hyh:

Annual leave: 25 days per annum pro rata increasing by one day a year after 5 years’ service to a maximum of 28 days (in addition to Bank & Public holidays)

Pension: hyh will contribute 3% of basic salary to The People’s Pension on behalf of the employee.  Staff eligible to join the scheme will be automatically enrolled into the scheme at 3% of basic salary on commencement of employment. Once in the scheme a further 5% will be contributed by hyh.

Group Life Insurance: 4 times salary. Entry to the scheme is automatic on joining the charity.

Employee Assistance Programme: offering counselling and emotional support to improve wellness and performance.


If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre-employment checks.

Should you not receive  a response within ten working days, please deem you application to be unsuccessful

More about Herts Young Homeless Group
Herts Young Homeless Group

hyh is an independent charity that has been supporting vulnerable people in Hertfordshire for over 15 years. We have offices t... Read more

Refreshed on: 30 June 2021
Closed date: 07 July 2021
Job ref: SM278
Tags: Advice, Information, Support Worker