£22,500 - £25,000 per year
Contract, 12 months, Full-time
Job description


Annual leave: 25 days per annum pro rata increasing by one day a year after 5 years’ service to a maximum of 28 days (in addition to Bank & Public holidays)

Pension: hyh will contribute 3% of basic salary to The People’s Pension on behalf of the employee.  Staff eligible to join the scheme will be automatically enrolled into the scheme at 3% of basic salary on commencement of employment. Once in the scheme a further 5% will be contributed by hyh.

Group Life Insurance: 4 times salary. Entry to the scheme is automatic on joining the charity.

Employee Assistance Programme: offering counselling and emotional support to improve wellness and performance.


Herts Young Homeless work with 16-24 year olds who are homeless, at risk of homelessness, those aged 10-15 whose families are at risk of relationship breakdown and those aged 18+ who are in housing need and have mental health and substance misuse problems. Last year we were able to directly support 2,495 young people and engaged with nearly 9,000 schoolchildren on the realities of leaving home. Our focus is on preventing homelessness by empowering young people to make positive informed choices, through a range of free, countywide, specialist preventative and crisis services.


As a Mental Health Outreach Worker you will be responsible for:

  • Engaging and working directly with service users who have been admitted to inpatient mental health wards to identify a suitable housing pathway. 
  • Managing a varied caseload

  • Supporting identified service users who require support to access appropriate accommodation before discharge.

  • Ensuring appropriate housing is available to service users when they are medically fit for discharge

  • Supporting service users to apply for appropriate benefits including housing allowance and council tax benefits

  • Working alongside service users / partner agencies / volunteers to assess, advise and signpost / refer into the appropriate support agencies for post discharge support.

  • Assisting with the co-ordination of a focused community support offer and work alongside service users for a maximum of 12 weeks to encourage full engagement with community services.

  • Working in line with the requirements of funders and provide statistical data for monitoring and report purposes as required.

  • maintaining confidentiality in relation to the service user in line with legislation and the highest standards of professional integrity.


  • Excellent understanding of homelessness, mental health and substance misuse problems, statutory duties and relevant housing legislation.
  • Experience of providing advice, guidance and support to service users with mental health issues
  • Ability to maintain positive working relations with different levels of professionals from a range of different organisations.
  • Ability to work effectively with a full and varied workload with conflicting deadlines
  • Highly motivated with the ability to work using own initiative and as part of a team
  • Excellent understanding of confidentiality with strict professional boundaries and personal integrity


  • Working knowledge of Word and Excel, internet and email
  • Ability to engage and motivate service users, strong interpersonal skills, including the ability to be appropriately assertive
  • Ability to communicate effectively, in writing and verbally, with colleagues and partners at all organisational levels
  • A fair, objective and non-judgemental attitude
  • A commitment to equal opportunities and anti-discriminatory practice.
  • Current driving licence and use of own car or motorbike for business purposes
  • A commitment to undertake training where required and an enthusiasm for new challenges and experiences

If you are hardworking, conscientious and take pride in doing a job well, then we would like to hear from you.

Upon receipt of your CV, should you be successful, you will be invited to a telephone interview. 

This post is classed as having a high degree of contact with children or young adults and is exempt from the Rehabilitation of Offenders Act 1974. An enhanced disclosure will be sought through the Disclosure & Barring Service (DBS) as part of Herts Young Homeless’ pre-employment checks.

Please note: By submitting your details in relation to this role you are giving us permission to submit your application to the employer as well as providing your expressed permission to retain your information on our recruiter database of job seeking professionals to contact regarding other similar opportunities handled by our team of in-house Consultants for the next 2 years.

If you wish for us to remove your data from our CRM at any time, please contact us and we will action your request

More about Herts Young Homeless Group

hyh is an independent charity that has been supporting vulnerable people in Hertfordshire for over 15 years. We have offices t... Read more

Refreshed on: 28 November 2021
Closed date: 09 December 2021
Tags: Support Worker