The post holder will be responsible for the delivery of high-quality advice and guidance to High Trees users. As a Senior Advisor, you will provide support and information on welfare benefits, housing, tax credits and council tax to High Trees users and will signpost/ refer service users internally and externally for further advocacy and support. Reporting to the Employment and Welfare Manager, you will manage a caseload of individuals seeking welfare advice, delivering tailored support and coordinating referrals for them where necessary.
You will have an up to date understanding of the benefits system, allowing you to help guide service users through the transition into employment or changes to their employment. You will possess a good understanding of the client groups engaged on our programmes and the multiple and complex barriers they may face when entering or re-entering employment. The role will also require you to deliver community based welfare support to Lambeth residents.
You will be expected to build and maintain a directory of local support and intervention partners, establishing inward /outward referral processes. Quality Framework responsibilities will include you carrying out research and implementing actions, policies and procedures required for Advice Quality Standards (AQS) accreditation. In addition you will be required to keep informed of welfare related legislative changes affecting our client group and deliver welfare workshops advising of those changes. The Senior Welfare Advisor will also provide support in setting up our welfare service including delivery design, systems, and processes.