N7, London
£42,602 per year
Permanent, Full-time
Job description

Hillside Clubhouse is a dynamic resource for people with mental health problems that makes social inclusion and participation in everyday life a reality. Getting a paid job, having a social life and going to college are the norm for many of our members. Members work alongside staff to co-produce the daily business functions of the Clubhouse and we now seek a senior member of staff to develop opportunities further.  You will be responsible for all areas of day to operations and you will also be responsible for developing and building on existing services as well as seeking out new opportunities for business development.  

Our diversity is our strength -  and we welcome applications from all sections of the community.  After initial covering letters and CV sifts successful candidates may be invited to make a  full application.

Job Description

JOB TITLE:                  Director of Clubhouse Operations

RESPONSIBLE TO:      Executive Director

SALARY:                      £42602

HOURS:                       35 per week

ACCOUNTABLE TO:    The Board of Trustees

LOCATION:                  Hillside Clubhouse, Unit A, 30 North Road, London, N7 9GJ and any other locations as may be required


Role overview:


To oversee all operations and the development of the Clubhouse including all the activities that are available to support service users and the kiosk retail outlet and catering services.


Main responsibilities:


  • Supporting the creation of, and implementing strategic plans for the service;
  • Full responsibility for the Clubhouse, including employees, building management and all service users attending;
  • People management of all within the clubhouse remit;
  • Managing the maintenance of the premises;
  • Responsible for all reporting in remit of the role;
  • Maintaining quality systems;
  • Project planning and implementation for new services and any changes;
  • Ensuring that all clinical and renewal plans are in place;
  • Responsibility for all risks within Clubhouse;
  • Maintaining compliance with the General Data Protection Regulations (GDPR) under area of responsibility;
  • Ensuring that the Clubhouse operates at all times in line with the organisation’s values, mission and strategic aims;
  • Building and maintaining partnerships and links with external organisations to promote the service;
  • Supporting the growth and development of the service by increasing income streams in place and developing new income;
  • Promoting the service through in-house projects;
  • Working closely with the Director of IPS and the Executive Director to build the overall Clubhouse service;
  • Regularly review relevance of the Clubhouse, against requirements, regulation and those services offered by other charitable organisations.


Specific Duties:




  • Recruiting, inducting, supervising, supporting, coaching and appraising the performance of  staff (including sessional staff)  and volunteers;
  • Ensuring that  operational policies, procedures, plans and project designs are properly formulated and operated;
  • Ensuring cost effectiveness and financial control, including ongoing financial performance monitoring, budgeting, costing and the control of income and expenditure where appropriate;
  • Ensuring that services are appropriately and effectively marketed;
  • Ensuring that proper systems are established and operated to deliver, monitor and evaluate the services;
  • Ensuring that requirements set by multiple funders (including charitable, statutory and any other funders), regulators, partners and the Executive Director and Trustees are met;
  • Being responsible for Health and Safety and other statutory duties;
  • Ensuring that new services are developed and managed according to organisational requirements;
  • Ensuring that services are in line with the organisation’s values, mission and strategic aims;
  • Participating in the delivery of services where appropriate, including the design and provision of training;
  • Development and implementation of cyclical maintenance plans for the building;
  • Sound risk management and acting as organisational safeguarding lead;
  • Specific responsibility for ensuring that risk assessments are in place, up to date and appropriately acted upon and communicated for all service users/potential service users to ensure safety of service users and staff at all times
  • Being responsible for overseeing the ‘customer journey’ (i.e. from point of initial enquiry through registration, induction and engagement in the Clubhouse;
  • Being responsible for day to day management and member issues relating to Clubhouse area of operation.
  • Responsible for management and planning of IT systems and equipment





  • Representing Hillside Clubhouse and its work to external audiences and stakeholders
  • To deputise for the Executive Director when required e.g.
  1. To cover the management responsibilities of the Chief Executive in his/her absence;
  2. To make any necessary decisions to ensure the sound operation of the organisation in consultation with the Chair and/or other Trustees in the absence of the Executive Director.




  • To contribute to the longer-term strategic direction of the organisation: e.g.


  1. Drafting business plans for areas of operational and organisational responsibilities;
  2. Generating and contributing to fundraising and income generation plans;
  3. Supporting the Executive Director in the drafting of service specifications, tenders and funding applications and mobilising any implementation plans for new services;
  4. Developing the Kiosk and external catering areas of the business to maximise market positioning, benefit and income generation.




  • Maintaining back office systems (including risk assessments) and contributing to the development of online services including social media, websites and other platforms;
  • Attending, chairing and/or convening supervisions, organisational meetings, cross team working groups and external meetings as required;
  • Preparing reports for the Board of Directors and Executive Director on all areas of responsibility and attending Board meetings to present them where required;
  • Being accountable for all aspects of your work and the work of your supervisees;
  • Covering for other members of staff where required;
  • Out of hours working when necessary;
  • Other duties as reasonably required by the Executive Director/Trustees;
  • Working in close co-operation with the Executive Director and Director of IPS and acting as a member of the senior management team.


The postholder will be accountable to the Executive Director or the Chair in his/her absence.  Corporate and strategic duties will be carried out in conjunction with the Executive Director or as delegated by him/her. The postholder will also be expected to supervise new staff where new services are developed.


There are likely to be some overlaps/sharing of work areas between the posts of IPS Director and Director of Clubhouse Operations and it is expected that both post holders work closely together and co-operate to devise solutions jointly where appropriate.


Person specification


  • Experienced in and passionate about mental health services;
  • Experience in managing a similar service or in a similar role;
  • Knowledge and thorough understanding of mainstream and national initiatives to support people with mental health problems;
  • Forward thinking and up-to-date with current practices in mental health;
  • Confident, calm and with a hands-on approach;
  • Excellent attention to detail;
  • Excellent communication skills (written and verbal);
  • Commitment to equal opportunities;
  • Excellent knowledge of Excel and databases (including Microsoft Access) including reporting functions and database structures and development;
  • Ability to write highly accurate reports with attention to detail on written work and figures;
  • Expertise and understanding of mental health models;
  • Knowledge of health and safety legislation (including food hygiene);
  • Facilities management experience including the ability to deliver robust cyclical and renewal plans (building maintenance, renewal and expiry of agreements, leases, certifications, regulatory requirements including those related to the building itself); 
  • Ability to see complex projects through from implementation phase to completion including the use of project planning tools including Gantt charts;
  • Experience and understanding of implementation phases and mobilisation of complex services;
  • Business development skills (ideally in catering or retail);
  • Experience of working with people with mental health problems and/or other disabilities including risk management and safeguarding;
  • Experience of managing teams and task allocation;
  • Ability to work with people who may present challenging behaviours and ability to respond to crises including the ability to calm situations and deal with conflict;
  • Ability to develop policy and procedure in an organisational context;
  • Ability to generate and use methods for collecting data for diverse purposes (e.g. needs analysis, monitoring, research, fundraising);
  • Ability to set up and use management information systems to control the quality and quantity of service delivery;
  • Sound knowledge of IT systems and planning infrastructure
  • Ability to effectively plan and prioritise your own and others’ work;
  • Ability to see tasks through to completion with minimal supervision.


  • Experience of implementation of quality systems (D)
  • Experience of liaising with and reporting directly to commissioners (D)

We are committed to equality of opportunity and diversity in the workplace; all managers and staff are responsible for ensuring that this is delivered in practice.  We will not tolerate any forms of bullying or harassment in the workplace. Everyone has a personal responsibility to seek to improve their own and colleagues working lives to create a healthy and productive working environment 




More about www.hillsideclubhouse.org.uk

Hillside Clubhouse is a dynamic charity in North London working with people with mental health issues with a focus on mainstream social inclusi... Read more

Refreshed on: 03 April 2021
Closed date: 23 April 2021
Job ref: DCHO
Tags: Senior Management, Social Care/Development

The client requests no contact from agencies or media sales.