N7, London
£42,602 per year
Permanent, Full-time
Job description

Hillside Clubhouse  is a dynamic mental health charity which has expanded its range of employment support services in recent years.  This is a new post and you will lead and grow these services and will have experience at working strategically at senior levels, knowledge of contract management, service development as well as a thorough understanding of high fidelity IPS and other supported employment models including the importance of integrated systems and partnership working.  You will also seek and develop new opportunities for growth while maintaining full responsibility for our existing employment support services. 

Our diversity is our strength -  and we welcome applications from all sections of the community. 

Job Description

JOB TITLE:                   Director of Individual Placement and Support (IPS) and employment services

RESPONSIBLE TO:       Executive Director

SALARY:                       £42602

HOURS:                         35 per week

ACCOUNTABLE TO:     The Board of Trustees

LOCATION:                  Hillside Clubhouse, Unit A, 30 North Road, London, N7 9GJ and various locations around Camden and Islington and other areas as may be required

Role overview:

  • To oversee and support the day-to-day running and growth of the IPS and employment services offering of the Charity;
  • To line manage all Managers working on IPS including:
    • Islington Employment Support Team Manager;
    • Camden Work and Wellbeing Operations Manager (IAPT primary care);
    • Camden Work and Wellbeing Operations Manager (secondary care and other services);
  • The post holder will work in close co-operation with other directors and managers responsible for corporate matters and will be a member of the senior management team;
  • The post holder is accountable to the Executive Director or the Chair in his/her absence.  Corporate and strategic duties will be carried out in conjunction with the Executive Director or as delegated by him/her. The post holder will also be expected to supervise new staff where new services are developed;
  • There are likely to be some overlaps/sharing of work areas between the posts of IPS and employment services Director and Director of Clubhouse Operations and it is expected that both post holders work closely together and co-operate to devise solutions jointly where appropriate.

Main responsibilities:

  • Supporting the creation of, and implementing strategic plans for the service;
  • People management of the Managers, including supervisions and appraisals;
  • Full responsibility for the IPS and employment services, ensuring that all contracts are running smoothly and that positive client and stakeholder relationships are maintained;
  • All reporting within the remit of the role including supporting managers to prepare reports;
  • Maintaining quality systems;
  • Project planning and implementation for new services and any changes;
  • Ensuring that all clinical and renewal plans are in place;
  • Responsibility for all risks within IPS and employment services;
  • Maintaining compliance under the General Data Protection Regulations (GDPR) for area of responsibility;
  • Building and maintaining partnerships and links with organisations, including attending networking events;
  • Supporting the growth and development of the service by developing new prospects and securing income funds;
  • Working closely with the Director of Clubhouse Operations and the Executive Director to build the overall Clubhouse service and strategic direction;
  • Picking up the management of a contract under IPS and employment services, as and when required (holiday cover).


Specific Duties:




  • Recruiting, inducting, supervising, supporting, coaching and appraising the performance of managers, staff (including sessional staff) and volunteers, or effectively delegating elements of this to managers;
  • Ensuring that operational policies, procedures, plans and project designs are properly formulated and operated;
  • Ensuring cost effectiveness and financial control, including ongoing financial performance monitoring, budgeting, costing and the control of income and expenditure where appropriate;
  • Ensuring that services are appropriately and effectively marketed;
  • Ensuring that proper systems are established and operated to deliver, monitor and evaluate the services;
  • Ensuring that requirements set by multiple funders (including charitable, statutory and any other funders), regulators, partners and the Executive Director and Board of Directors are met;
  • Being responsible for Health and Safety and other statutory duties;
  • Ensuring that new services are developed and managed according to organisational requirements;
  • Ensuring that services are in line with the organisation’s values, mission and strategic aims;
  • Participating in the delivery of services where appropriate, including the design and provision of training;
  • Development and implementation of multi-site and lone working policies.
  • Sound risk management and responsibility for safeguarding;
  • Specific responsibility for ensuring that risk assessments are in place, up to date and appropriately acted upon and communicated for all service users/potential service users to ensure safety of service users and staff at all times
  • Development of operational systems;
  • Responsible for integration of services and working with the NHS and any other stakeholders to ensure this;
  • Ensuring services operate to the required level of IPS Fidelity including high fidelity in secondary care.





  • Representing Hillside Clubhouse IPS and employment services and its work to external audiences and stakeholders;
  • To deputise for the Executive Director when required e.g.


  1. To cover the management responsibilities of the Executive Director in his/her absence;
  2. In the absence of the Executive Director and in conjunction with the Director of Clubhouse Operations to make any necessary decisions to ensure the sound operation of the organisation, where appropriate in consultation with the Chair and/or other Trustees.




  • To contribute to the longer-term strategic direction of the organisation: e.g.
    1. Drafting business plans for areas of operational and organisational responsibilities;
    2. Generating and contributing to fundraising and income generation plans;
    3. Supporting the Executive Director in the drafting of service specifications, tenders and funding applications and mobilising any implementation plans for new services.




  • Maintaining back office systems (including risk assessments) and contributing to the development of online services including social media, websites and other platforms;
  • Attend, chair and/or convene supervisions, organisational meetings, cross team working groups and external meetings as required;
  • Prepare reports for the Trustees and Executive Director on all areas of responsibility and attending Board meetings to present them where required;
  • Be accountable to the Executive Director and Trustees for all aspects of the work within the areas of responsibility and the work of supervisees;
  • Cover for other members of staff in your own and other departments where required;
  • Out of hours working when necessary;
  • Other duties as reasonably required by the Executive Director/Trustees.



Person specification




  • Experienced in and passionate about mental health services;
  • IPS knowledge and experience;
  • Experience of managing a similar service or in a similar role;
  • Knowledge and thorough understanding of mainstream and national initiatives to support people with mental health problems into work;
  • Charismatic, confident, calm and with a hands-on approach;
  • Excellent attention to detail;
  • Excellent communication skills (written and verbal);
  • Commitment to equal opportunities;
  • Excellent knowledge of Excel and databases (including Microsoft Access) including reporting functions and database structures and development;
  • Ability to write highly accurate reports with attention to detail on written work and figures;
  • Ability to see complex projects through from implementation phase to completion including the use of project planning tools including Gantt charts;
  • Experience and understanding of implementation phases and mobilisation of complex services;
  • Business Development skills
  • Experience of working with people with mental health problems and/or other disabilities.
  • Ability to work with people who may present challenging behaviours and ability to respond to crises including the ability to calm situations;
  • Ability to develop policy and procedure in an organisational context;
  • Ability to generate and use methods for collecting data for diverse purposes (e.g. needs analysis, monitoring, research, fundraising);
  • Ability to set up and use management information systems to control the quality and quantity of service delivery;
  • Ability to effectively plan and prioritise your own and others’ work;
  • Ability to see tasks through to completion with minimal supervision.




  • Experience of implementation of quality systems;
  • Knowledge of health and safety at work legislation;
  • Experience of liaising with and reporting directly to commissioners;
  • Experience of managing multi-site services;
  • Experience of managing remote/lone working and associated e-apps.



We are committed to equality of opportunity and diversity in the workplace; all managers and staff are responsible for ensuring that this is delivered in practice.  We will not tolerate any forms of bullying or harassment in the workplace. Everyone has a personal responsibility to seek to improve their own and colleagues working lives to create a healthy and productive working environment - 

More about www.hillsideclubhouse.org.uk

Hillside Clubhouse is a dynamic charity in North London working with people with mental health issues with a focus on mainstream social inclusi... Read more

Refreshed on: 13 April 2021
Closed date: 04 May 2021
Job ref: DIPSES
Tags: Senior Management, Vocational/Services

The client requests no contact from agencies or media sales.