Chester, Cheshire
£18000 per annum
Job description
Customer Support Officer

Our client is expanding their busy Customer Services department and looking for a dynamic and self-motivated individual to join their friendly and dedicated team.

Customer Support Officer Responsibilities:

• Dealing directly with customers by telephone, web and email in line with agreed guidelines.
• Communicating and coordinating with internal departments to resolve queries.
• Following up on customer interactions.
• Providing feedback on the efficiency of the customer service process.
• Proactively identifying potential solutions to improve customer service.

Customer Support Officer Requirements:

Candidates will need excellent written and verbal communication skills, an ability to meet deadlines and a collaborative and agile approach. You must have experience in Customer Service within a commercial environment and the ability to work on your own and within a team.

About our client:

They are a UK-based international accountancy membership and standard-setting body. They are the only such body globally dedicated to public financial management.

They believe that improving public services is the key to changing lives for the better and that good public financial management is central to achieving this ambition.

Location: They are currently working from home. In normal circumstances the role is based from their Chester office.

Contract Type: Permanent

Hours: Full Time, 36 per week (normally between the hours of 9.00am to 5.00pm)

Salary: £18,000 per annum

Benefits: 25 days annual leave, up to 10% employer's pension contribution, Life Assurance to the value of 2 times your basic salary, Season ticket loans, Employee Assistance Helpline, Exclusive employee discount and rewards at many major brands including health & wellbeing, retail, restaurants and mobile technology providers.

Closing date for applications: 25th April 2021

Please note they may close the vacancy early once a sufficient number of applications are received. Therefore, please make sure you complete and submit your application at an early stage.

You may have experience of the following: Customer Support, Customer Support Officer, Customer Service Officer, Customer Service Representative, Customer Services Agent, Customer Services, Customer Services Advisor, etc.

Ref: 98313
Posted on: 13 April 2021
Closed date: 26 April 2021
Job ref: 98313
Tags: Finance