London
£27,948 per annum
Permanent
Job description
Our client is the UK’s largest provider of specialist services and they are proud to be a leader in their field and an employer of choice, with leading edge systems for supervision, quality management and development.

Position: National Domestic Abuse Helpline Adviser
Location: Tower Hill, London
Salary: £27,948 per annum
Benefits: a competitive salary with annual progression within points of the salary grade; 28 days annual leave increasing to 30 days; a pension scheme that includes a 6% employer contribution; as well as a comprehensive Employee Assistance Programme

Closing Date: 9:00am, 03 November 2021
Interview Date: w/c 08 November 2021

About the Role:

They are recruiting National Domestic Abuse Helpline Advisers to provide support and information to women experiencing domestic violence and other forms of violence against women and girls (VAWG), family and friends supporting them, and associated professionals, by providing, trauma-informed emotional support and practical help, led by the caller’s needs.

You will participate in answering helpline calls on a 24 hour rota system, assessing each call individually to ensure the highest standards of support. You will be involved in making referrals to women’s refuges and other agencies where appropriate, and complete reporting and evaluation data for the service.

About You:

You will have an awareness of domestic violence issues, together with the ability to assess the needs of callers to the helpline. In addition you will possess excellent communication and interpersonal skills combined with a non-judgmental and confidential approach to supporting women. You will be well organised and have a demonstrable ability to use Microsoft Office. The ability to remain calm and resilient is essential, as is an up-to-date knowledge of housing, criminal, civil and welfare rights legislation relating to domestic violence.

Other information:

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

While their preference is for applicants to be able to work 37.5 hours a week, they are happy to also accept applications from candidates who are available to work 22.5 or 30 hours a week. Please note however, due to the rota pattern in place applicants must be prepared to work on a 24 hour rota across all days of the week, weekend, evenings and nights. Successful candidates will be expected to work atleast two night sifts per month. They are unable to agree to applicants only working certain hours and days of the week.

The helpline adviser role is currently home based. However with the easing of COVID-19 restrictions successful applicants will be expected to work from their head office in London in the near future.

Our client is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

You may have experience of the following: Helpline Advisor, Advocate, Charity, Charities, Third Sector, Vulnerable People, Advocacy, Customer Service, Telephone Helpline, Support Worker, Social Care, Helpline Advocate, Domestic Abuse, etc.

Ref: 103 736
Posted on: 18 October 2021
Closed date: 03 November 2021
Job ref: 103736
Tags: Advice, Information, Support Worker