Lewisham, London
£43702 - £46824 per annum
Job description
Senior Service Manager

Our client is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day they support over 6,000 women and children in their national network of services. These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. They advise Government and lobby hard to keep violence against women and girls high on the public agenda. They run award-winning prevention and public education campaigns, manage a busy press office and website, and they are an accredited training provider. They give a voice to the

Position: Senior Service Manager
Location: London - Lewisham
Salary: £43,702 to £46,824
Benefits: Annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Closing date: 10 February 2021
Interview date: 23 February 2021

About the role:

They are recruiting an experienced senior service manager for Athena, a VAWG (Violence Against Women and Girls) service in Lewisham. This role requires an exceptional individual who wants to make a difference.

You will be responsible for managing the delivery and development of high quality independent advocacy, outreach, and refuge services to victims escaping domestic and sexual violence. This includes management of casework, outreach, IGVA (Independent Gender Violence Advocates), early intervention, community advocacy and group work, as well as refuges and any other services which address all forms of violence against women and girls (domestic violence, sexual violence, trafficking, prostitution, forced marriage, so called honour based violence and female genital mutilation). The services provides confidential, non-judgmental independent specialist support to women, girls, and children at risk of harm.

You will oversee all of the services run within Athena and manage a team of deputy managers. You will ensure that the service provides high quality independent advocacy and support to survivors experiencing gender-based violence and their children. You will also be responsible for safeguarding of children and vulnerable adults and support staff to ensure the safeguarding policy is followed. This role will have a strategic focus and you will work pro-actively in partnership with other agencies, to ensure a coordinated community response and service in order to protect survivors and their children. You will manage relationships and influence professionals across a range of statutory services and the criminal justice system to ensure client safety is prioritised.

About you:

You will have proven experience of managing service provision, including the security and well-being of survivors of gender-based violence. With an ability to manage crisis services and work under pressure you will have extensive experience of sensitively assessing and responding to the needs and risks of women and children experiencing domestic violence or other strands of violence against women and girls. In additional you will have experience of managing and motivating staff, experience of providing support to women and experience of working in either a women’s refuge or residential setting is desirable. You will have a strong ability to write reports, deliver presentations and communicate with stakeholders in a clear and effective way.

You will be able to develop, sustain, and evaluate joint work between agencies, establish good working relationships and negotiate effectively. Experience of managing and developing teams is essential.

As member of the management team the post holder will take part in an out of hours on call rota.

You will manage the out of hour’s emergency on call service and be available to manage out of hours emergencies.

You will be a strong and effective communicator. Most importantly you will understand and know how to support survivors to navigate the civil and criminal justice systems in relation to domestic and sexual violence. An ability to work independently and prioritise a busy workload is essential.

Other information:

All candidates must demonstrate a commitment to the feminist values of empowerment and equality, which underpin all of our work.

Our client is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a childcare voucher scheme.

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Our client is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity they work hard to keep their costs down.

You may have experience of the following: Domestic Violence, Service Manager, Charity, Charities, Third Sector, Registered Cluster Manager, Social Care, Social Work, Supervisor, Team Leader, Not For Profit, Team Leader, Senior Support Worker, Deputy Service Manager, Senior Support Worker etc.

Ref: 96561
Posted on: 22 January 2021
Closed date: 11 February 2021
Job ref: 96561
Tags: Senior Management