Plymouth, Devon (On-site)
£20,363 - £21,603 actual per annum (depending on skills and experience)
Job description
Supporter Care Administrator

Contract Type: Permanent
Location: Plymouth and District
Salary: £20,363 - £21,603 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 07 February 2022
Interview Date: To be confirmed

Our client is a leading charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

About the role

Please note: this role is office based

They are looking to recruit a Supporter Care Administrator to perform a range of vital functions under the supervision of the Supporter Care Officers and within the Supporter Experience Team here at their organisation to enable them to provide first class supporter services to their supporters, staff and volunteers.

The role entails the processing and thanking of donations, responsibility for managing queries and potential complaints from their supporters, responding to internal requests and queries from colleagues both within their team and the wider fundraising directorate and performing a wide range of administrative tasks.

About you

They're looking for someone with a great personality who can become a key person in their friendly team.

As they deal with sensitive situations from our supporters, staff and volunteers on a regular basis, a strong sense of empathy and an awareness of what is most appropriate is vital. You should have excellent verbal and written communication skills and a great track record of providing high quality customer service in a similar environment.

They expect all their team to be able to process at high speed to a very high standard. Experience of using a contact management database is essential in addition to excellent ICT skills.

You should have excellent attention to detail and a determination to produce and maintain a high standard of work. Data quality is key to the role.

As well as having a clear supporter focus, you should be able to manage a varied and challenging workload and have experience of working to deadlines. You should be self-motivated with great problem-solving skills and able to identify opportunities to improve.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely. All contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them.

You may have experience of the following: Supporter Care Officer, Supporter Administrator, Customer Services Assistant, Customer Services Administrator, Fundraising Administrator, Supporter Engagement, Customer Service, Accounts Assistant, Administration, Third Sector, Customer Support, etc

Ref: 106 511
Posted on: 24 January 2022
Closed date: 07 February 2022 at 00:00
Job ref: 106511
Tags: Social Care/Development