Hiring Wizard Ltd
Ashton-under-Lyne, Greater Manchester
£32,135.17 per year Pro Rata
Permanent, Part-time
Job description

Our client is looking for an Operations Director to join their team based in Ashton-under-Lyne.


Location: Ashton-under-Lyne

Salary: £32,135.17 pro rata (£24,600.57 pa)

Hours: 28 hours per week (working across 4 days per week)

Closing Date: Monday 14th September 2020


Our client is a charity supporting older people across Tameside, with a multi-purpose Centre in Ashton-under-Lyne. The charity has been serving older communities for over 40 years. They are currently seeking to recruit an Operations Director.


This is a senior management position, operating at a strategic level directly with the CEO, overseeing the day to day administration & finance functions of the charity, ensuring robust financial reporting, systems and practice.


Operations Director - Key Responsibilities:


Financial Management


- To maintain the accounting records using a Sage Line 50 system or relevant system appropriate to the needs of the organisation

- To produce monthly financial exception reports to the Board

- To produce the year end management accounts in consultation with the external auditors.

- To develop the annual budget with the CEO and Finance Sub Committee, providing quarterly management accounts thereafter

- To devise financial policy, procedures, protocols and guidance to ensure the Charities financial functions are robust and consistent and meet the legal standards of best practice


Customer Services Management


- To provide coaching and supervisory support to a team of Customer Service Assistants

- Oversee day to day finance administration tasks including recording income and expenditure, ordering and petty cash

- Oversee admin tasks in support of recruitment and volunteering and other general correspondence

- Oversee maintenance of the charities Social Media marketing and Website maintenance

- Oversee front of House Reception and Dealing with Enquiries

- Oversee building maintenance including Health & Safety, Fire Safety and First Aid

- Oversee room hire and booking

- Oversee the design of displays and other information

- Oversee maintenance and replacement of IT equipment and hand-held equipment

- Any other tasks that fall within a Customer Services remit


General Management


- To establish customer service quality standards, aims, objective and measurable outcomes.

- To act as the Information Governance Lead

- To work with the CEO to develop new grants, commercial funding streams and maximise income from existing income generation initiatives

- To work with the CEO to develop its internal strategy, fulfil its goals and realise its ambitions 

- To deputise in the absence of the CEO


Operations Director - You:




- Management or Supervisory Qualification Level 5 or above




- Minimum of 3 years voluntary sector management accounts experience & 3 years senior management experience

- Preparation of Management Accounts, budget setting, Annual Accounts and ongoing reporting

- Experience of staff training, coaching, support and supervision

- Understanding of legal frameworks governing the work of the Charity

- Experience of working with Sage 50 Accounts Office Software or similar Software together with the design and application of excel spreadsheets

- Experience of using social media and the website as promotional tools for the work of the Charity

- An understanding of back office and front of house functions

- Overseeing Information Governance procedure and practice

- Developing internal strategy and charity growth development though grants and commercial income generation




- High Quality Customer Services

- Health and Safety Legislation

- Charity Commission Regulations

- Companies House Regulations

- Data Protection Legislation


Interviews will take place the week commencing 28th September 2020. To submit your CV for this exciting Operations Director opportunity, please click ‘Apply’ now.


Refreshed on: 29 August 2020
Closed date: 14 September 2020
Job ref: 1308ODASHTON
Tags: Operations