Team Administrator Jobs in Home Based

Job Description

Job Title: Head of School Programmes

Reports to: Director of Programmes

Location: Quantum House, 22 – 24 Red Lion Court, Fleet Street, London, EC4A 3AB The role is open to hybrid working but the candidate would be expected to be in the office one day per week

Purpose: This is a fantastic opportunity to lead a team supporting and engaging thousands of state schools nationally to effectively use the Inspiring the Future and Primary Futures programmes to improve outcomes for children and young people. These programmes leverage technology to raise the aspirations and broaden the horizons of children and young people by connecting them to a huge range of volunteers from the world of work via career related learning activities. Alongside staff management and delivering a strategy for general programme engagement, the role manages the delivery of several funded projects.

Remuneration: £36 - £40k per annum FTE depending on experience

Additional Terms: 30 days paid holiday, exclusive of Statutory Holiday plus competitive pension scheme and a volunteering allowance of up to 5 days – pro rata in accordance with the length of contract. Additional family friendly benefits including enhancements to Statutory Payments.

Appointment Terms: Permanent and full time. We are open to part time working of a minimum of 4 days per week (0.8 FTE).

Job purpose

Working closely with the senior management team and deputising for the Director of Programmes where necessary, the successful candidate will have responsibility for developing and delivering a strategy to support the increase in successful school engagement with the charity’s main programmes Inspiring the Future and Primary Futures. This will include managing and leading a team to deliver effective school support, building strong relationships with key stakeholders including local authorities, unions and school networks and ensuring appropriate marketing, resources and guidance to support effective school usage. The role will be responsible for managing several key funded projects and contracts for the charity.

The schools team are responsible for both delivery of key funded projects and contracts as well as driving up awareness and effective engagement with Inspiring the Future and Primary Futures from schools. We now have over 11,000 teachers from state schools and colleges registered on Inspiring the Future and want to see a significant increase in those successfully using the platform and its related services over the next five years. In particular, we are looking to engage significantly more primary schools as well as continue our strong links with secondary and college staff.

The successful applicant will be expected to quickly pick up delivery of key projects and review, and where appropriate improve, existing strategic plans to engage and support state schools through our programmes and therefore a good understand of career related learning activities is essential. They will be supported by the Director of Programmes and senior management team and an excellent schools team of passionate staff.

The ideal candidate will be able to lead and manage a small and dynamic team and will be able to absorb key information quickly, working across a number of varied projects and programmes.

Key Accountabilities

Schools Engagement

• Working with the Director of Programmes to review, improve and implement strategic plans to increase the charity’s engagement with primary schools and secondary/colleges for Inspiring the Future and Primary Futures programmes
• Reviewing and updating KPIs around the number of schools registered, engaged and school satisfaction levels and monitoring these, adapting approaches as appropriate and utilising our salesforce CRM as a basis for reporting
• Utilising feedback mechanisms to monitor impact of programmes and projects, for children, young people, teachers and parents / carers as appropriate, working closely with colleagues across the team
• Developing and maintaining key relationships with careers providers, the Careers and Enterprise Company, local partners, teaching networks and unions and across various types of schools
• Presenting at virtual and face to face conferences and network events to school/college audiences about our programmes with a view to improving engagement and awareness,
• Leading the review and enhancement of resources and marketing materials for school engagement and ensuring these (including on our websites) are up to date
• Ensuring we have a strong teacher ambassador network that help drive the quality of our programmes and who act as advocates for the charity
• Working with the Communications Officer to support engaging content and newsletters for schools audience
• Input into the development of the team’s budget and forecasting.
• Keeping up to date with current education sector issues, research and trends particularly related to careers support and employer engagement.

Project Management and Delivery

•  Funded projects – leading the overall management and delivery of several projects which seek to engage schools to use Inspiring the Future and Primary Futures including funder relationship, project design, reporting, managing operational delivery and evaluation
• Supporting the charity to develop funding bids and identifying opportunities for future funding

 

Team Leadership / Line Management

• Line management of the Schools Engagement Team – currently 5 staff members
• Fostering a strong team environment including regular team meetings
• Supporting the recruitment of new staff including the development of any job descriptions
• Ensuring appropriate training is delivered for staff necessary for their roles

Other

• Attending and delivering virtual or face to face activities with schools and colleges
• Other ad hoc administrative tasks to support the team as needed

 

Person specification

Skills/ Knowledge/ Expertise

Essential

• A strong understanding of career-related learning at primary and secondary level
• Proven track record in delivery of programmes in primary and secondary schools
• Experience in successful project and programme management, including managing funder relationships and reporting.
• Experience in managing and leading a team, including line management, recruitment and performance reviews
• Knowledge and first-hand experience of effective use of client relationship management databases; preferably Salesforce
• Ability to engage confidently, articulately and sensitively with stakeholders and partners at a range of levels of seniority up to and including board level
• Polished presentation skills, adapting to different audiences and opportunities and including the ability to speak to research finding and create effective presentations.
• A passion for supporting young people in realising their potential
• Excellent, planning, prioritisation, time management, and organisational skills in order to effectively manage multi-faceted projects to agreed timescales, deadlines and budgets
• Understanding of safeguarding, risk management and data protection
• Excellent knowledge and practical application of Microsoft office tools
• Excellent written communication skills. Fluency in written and spoken English

Desirable

• Experience of delivering funded projects in the education sector
• Experience of working with both primary and secondary schools
• Specialist knowledge of the education and employment sectors and the policy environment and delivery models which underpin relationships
• Experience of working in a small team
• Understanding of risk management and data protection
• Experience of running education campaigns

Personal Attributes

• Uphold our charity’s values - Inspiring, Inclusive, Innovative, Impactful, Integrity
• Flexible – responsive to changing operational context and new opportunities
• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
• Able to undertake some occasional work in the evenings and at weekends
• Able to travel in the UK if required

Application process

The Education and Employers charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds.

The closing date for applications is 5pm Monday 22nd April.

Interviews will take place online  in the week commencing 29th April

Please note we will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa. 

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement. 

About the Education and Employers charity

Education and Employers is an independent UK based charity launched in 2009 with the vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally.

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.

Nearly 85,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 85% of English secondary schools have registered. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America.

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 6,500 primaries have already signed up. Te.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 3.5 million interactions between young people and volunteers from the world of work have already taken place.

The charity runs Inspiring Governance the free governor recruitment and support service. This Department for Education funded service aims to get highly skilled volunteers to serve as governors in some of the most disadvantaged schools in England and in so doing help raise educational achievement.

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.

The Community Fundraising Manager will be an integral part of a dynamic and unstoppable fundraising department.

The role will develop and implement strategies to cultivate grassroots fundraising across the UK in support of Sarcoma UK's mission. You will recruit, steward and enable a network of dedicated community fundraisers, volunteer fundraising groups and fundraising event hosts. Through excellent donor support, you will maximise fundraising from annual campaigns, challenge events, community activities and peer-to-peer initiatives.

You will also have a positive ‘can do’ attitude, a personable manner, and will embrace the desire to make a measurable difference. Working in areas the charity has not previously been able to dedicate a Community Fundraiser Manager to, you will be expected to work with the staff team and, internal and external networking groups, as well as building relationships and partnerships in the community. 

Benefits:

• Flexible working options including hybrid working
• Pension with 5% employer contribution
• 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
• Additional day off for your birthday
• Volunteering day per year
• Enhanced sick, maternity and adoption pay
• Sarcoma UK Life Insurance Scheme
• Health and wellbeing:
  • Health Cash Plan
  • Therapy sessions
  • Wellbeing Group
  • Team activities throughout the year
• Interest-free season ticket and bicycle loan 

Our Values: 

• Pioneering we are leading the way to a better future for the sarcoma community.
• Together we are creating a community to make a difference for all those affected by sarcoma.
• Expert we use our expertise in understanding sarcoma to deliver better outcomes. 

Duties and key responsibilities

Community fundraising

• Manage and develop regional fundraising by devising a regional community fundraising strategy for income generation.
• Design and develop Sarcoma UK's calendar of annual community fundraising campaigns and events communication, including Cuppa and Cake.
• Introduce fundraising opportunities to our existing and potential supporters through a multi-channelled marketing strategy to grow levels of engagement and participation.
• Identify opportunities and recruit new community fundraisers, fundraising groups, corporate and school partners.
• Work with the Fundraising team to produce regular feedback reports and analysis on specific community products and overall revenue.
• Lead on promotion of community fundraising through digital marketing, PR, speaking engagements and on the ground fundraising.

Management

• Provide line management and day-to-day support to the Regional Fundraising Officer North, building their fundraising knowledge.
• Develop, manage, and monitor budgets for your areas of responsibility.

Income Generation

• Implement agreed KPIs, objectives and budget for the Regional Fundraising Team to drive support and engagement.
• Identify fundraising products, key accounts, and projects that will support income growth both locally and nationally.
• Responsible for monitoring and managing all income streams across all community fundraising lines including Gift Aid and working closely with the Operations Team.

Processes, administration, and reporting

• Maintain accurate and up-to-date supporter records on Sarcoma UK’s database (Raiser’s Edge).
• Ensure all recording, and stewardship processes are up to date and working across the fundraising team, wider charity and in accordance with current laws and regulations.
• Ensure necessary Community Fundraising policies are up to date.
• Follow Sarcoma UK’s processes and procedures including risk assessments to ensure a consistent approach and maintain a high level of support expected by our donors and fundraisers.
• Ensure that all activities are compliant with legislation governing fundraising including GDPR, health and safety, Institute of Fundraising, and the Fundraising Regulator Code of Conduct.

Wider fundraising

• Support company and corporate partnerships that utilise community and trade fundraising.
• Support third party fundraising and challenge event portfolio.
• Work with the Events Manager to develop merchandise and trade income opportunities.
• Support with managing merchandise supplier relationships and internal and external stock levels.

General

• The role requires some travel to events and meetings throughout the UK. Some weekend or evening work will also be required and time off in lieu will be given. Travel expenses will be reimbursed (exc. Travel to the Sarcoma UK office).
• Stay up to date with the latest knowledge in fundraising and ensure Sarcoma UK’s processes and procedures follow best practice.
• The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.

Our programme supporting Higher Technical Education has big ambitions. Known as the ‘missing middle’ of higher education in England, we want to see the declines in level 4 and 5 technical education reversed and more providers emerge who can offer high-quality education and training to help people access highskilled occupations. Key to this transformation is the role of Institutes of Technology (IoTs) – collaborations between further education colleges, universities and employers – and we have been working closely with the National Network of Institutes of Technology to support their success. We are looking for a Project Officer to play an integral part in the successful delivery of this programme, as well as becoming an advocate for Higher Technical Qualifications more broadly. 

This role sits within the small Higher Education Team at Gatsby, and you will work closely with the Project Manager and Director of Programmes to: develop and deliver a range of projects to support our programme objectives; represent Gatsby at external meetings; organise meetings and events; and develop strong working relationships with key partners.

Key Role Responsibilities:

• Deliver projects to support Gatsby’s Higher Technical Education programme, with clear objectives and planning, delivering outputs on time and within budget.
• Research, create and write compelling communications that support programme objectives.
• Co-ordinate regular meetings and external events, including drafting agendas, writing minutes, liaising with and organising contributions from external stakeholders.
• Work effectively with other Gatsby programme teams to ensure higher technical education is appropriately represented within their areas of focus.
• Commission consultants/researchers to undertake pieces of work that will inform programme direction.
• Undertake project evaluations to measure success, analysing outputs/feedback and making informed recommendations to improve activity.
• Manage the National Network of Institutes of Technology website and LinkedIn pages, ensuring they remain a compelling national presence with engaging and relevant content.
• Provide administrative and budget support for beneficiary grants and contracts.
• Create and maintain data and contact information relevant to the Institutes of Technology and other key stakeholders in higher technical education.
• Maintain a secure understanding of all high-level Gatsby policy positions and able to communicate them effectively in written form and verbally.

About You:

Experience

• Managed projects to successful outcomes, including some budget responsibility.
• Organised meetings and external events.
• Managed external contracts or grants to deliver agreed objectives on time and within budget.
• Developed and maintained a network of external contacts.
• Have produced effective communication materials for different audiences.

Knowledge & Expertise 

• Some knowledge and understanding of the UK post-18 education and skills landscape.
• Basic understanding of the ways in which policy decisions are influenced and enacted in England. 

Skills & Abilities

• Comfortable working with partners in education and industry, able to initiate and develop positive relationships with a diverse range of people and organisations.
• Able to persuade, engage and build rapport quickly with new contacts, and maintain important working partnerships.
• Oral and written fluency in English and able to prepare and present accurate and readable briefings and reports from complex information.
• Constantly striving to improve own projects and processes. Open to new ideas and ways of doing things, enabling constructive contributions to organisational progress and innovation.
• Able to set and meet own deadlines under pressure, often balancing conflicting priorities, and dealing calmly with unforeseen issues. 
• Diplomatic and politically sensitive, using good judgement and evidence to form opinions.
• An ability to apply an awareness of diversity issues to all areas of work. 

Personal Attributes & Other Requirements

• Strong interest in the role of technical education and careers guidance in improving life chances.
• Highly self-motivated, setting high standards for themselves and those they work with.
• Commitment to anti-discriminatory practice and equal opportunities.
• Enjoys working as part of a small team.
• Able to be flexible about working hours and locations, including working remotely and travelling to meetings around the UK and potentially overseas (may include overnight stays). 

For the full job pack and details of the application process, please click the How to Apply button.

Real Estate Balance (REB) is a leading campaigning and membership organisation working to improve equality, diversity and inclusion (ED&I) in the real estate industry. Our members include different types of businesses, both large and small, from across the property sector.

We work at all levels of the industry, offering a range of programmes, campaigns and events that help leaders accelerate progress on diversity, support middle managers to create inclusive workplace cultures, and empower the next generation of leaders to unlock their potential and thrive.

Together with our members, we’re working to create a real estate industry that’s fairer, better-balanced and more equitable for everyone.

Established in 2016, REB now has close to 130 corporate members and is still growing. It is a not-for-profit organisation.

The Executive Management Administration team of 5, headed by the MD, run the organisation on a day-to-day basis. The team is supported by the REB board and committees, together with 3rd party providers for accounting, payroll, banking, media & public relations, website hosting and IT services.

Role and Responsibilities

New Position: Due to the increase in REB memberships and activities, a new full-time events role is being created to support the executive team.

Key Tasks – support the MD in creating and delivering a member engagement and events programme

1. Conception and collaboration of member events, through to completion

2. Promoting events to members, working alongside REB’s external PR/Communications agency

3. Managing event registrations and guest lists

4. Responsible for line managing the events administrator

5. Responsible for REB events planning, logistics, analysis (report & presentation) and follow-up actions

6. Attending meetings with members re event planning and development

7. Reporting quarterly to the board and attending board meetings with the Executive team

Detailed Responsibilities

1. Develop, manage and deliver REB’s event programme (working with MD and ED&I coordinator):

o upload event listings to website;

o prepare invitations;

o liaise with host venues;

o oversee registrations & comms;

o obtain event feedback

2. Monitor and evaluate events including reviewing feedback and attendance

3. Coordinate the CEO Breakfasts series

4. Maintain the Events page on the REB website

5. Maintain a database of venues

6. Identify, approach and secure appropriate speakers and participants for events

KNOWLEDGE & EXPERIENCE

1. Events management and logistics

2. Knowledge (preferably working knowledge) of Microsoft Dynamics and Marketing

3. Knowledge (preferably working knowledge) of current best practices and trends in ED&I, including familiarity with key concepts (e.g. allyship, unconscious bias, intersectionality, etc.)

Preferred Skills

1. Windows 10/Office 365 including Word, Excel, PowerPoint and other capabilities

2. CRM and website management systems

3. Filing and organisational skills

4. Minute taking and assigning follow-up actions

5. Collaborative working in a small team environment

6. Working with board members/special advisors and committee members on reports, reviews, approvals and presentations

7. Real Estate industry knowledge

Additional Notes

Preference is for applicant to have own laptop/desktop with printing/scanning facilities.

PA to Executive Director of International Programmes

Contract: 13 Months Fixed-term contract, Full Time, Maternity cover

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Join WaterAid as PA to Executive Director of International Programmes to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good. We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

About the Team:
The International Programmes Department is made up of four regions: West Africa, East Africa, Southern Africa, and South Asia; and three support teams: Programme Support and Knowledge team, the Programme Funding and Partnerships Team and the Programme Operations Team; the International Programmes Department delivers our work effectively across Africa and South Asia focusing on quality programming; accountability and effectiveness; research, learning and documentation.

About the Role:
The purpose of this role is to provide proactive and professional support to the Executive Director of International Programmes, with some general administrative support to the Programme Operations Director and the International Programmes Senior Management Team.

The role will be split 80/20 with a majority focus on executive support for the Executive Director, ensuring they are well organised and briefed and supported to maximise her capacity to lead WaterAid effectively. The minority focus will be on general administrative support to the Programme Operations Director and to the International Programmes Senior Management Team. The role will also be instrumental in running operations in the department, including supporting the organisation with key high profile programme events, line managing the administrator to ensure the department is working effectively and efficiently within itself and the wider organisation.

In this role, you'll:

A) Provide professional, timely and proactive support to the Executive Director of International Programmes, including:

• Diary and meeting support
• Support internal processes, communications and prioritisation Support internal communications with the directorate and wider organisation so these are timely, strategic and engaging;
• General administrative support

B) Operations for the department

• Oversee departmental operations to ensure compliance with wider WaterAid processes as well as championing, innovating, or streamlining the department's process and procedure.
• Maintain effective filing systems ensuring archive material is safe and can be retrieved in line with Data Protection Regulations.
• Organise and lead logistical planning for any departmental events that take place in either the UK or Country Programme locations, as necessary.
• Work as part of a wider team of PAs and Administrators across the organisation, ensuring mutual support and good communication between teams.

About You:

• Proven successful track record of being a Senior Administrator or Personal Assistant in a global organisation, including exceptional diary management;
• Effective time-management, organisation and prioritisation skills, including ability to manage multiple projects and priorities and to keep track of high volumes of information within a busy environment;
• Excellent communication skills (written and verbal), including ability to assimilate information quickly and produce accurate minutes, clear PowerPoint presentations and written briefings;
• Integrity and the ability to act with discretion and respect confidentiality.
• Digitally literate with excellent IT skills, particularly for setting up virtual meetings and effectively using Microsoft Office tools, with extensive experience of using PowerPoint and creating simple and compelling presentations;
• Numerical accuracy and experience of managing and processing invoices and expenses. Ability to co-ordinate / track project budget.
• Team player who is motivated by the desire to support others to be effective and efficient in their work, proactive, with confidence to take initiative and solve problems;
• Willingness to travel in the UK and internationally, if required, for the proper performance and delivery of the role;

Closing date: Applications will close at 23:59 on 12th May 2024. Availability for test and interview is required the week commencing 27th May 2024 and 3rd June 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

Dear Candidate,

Thank you for your interest in the solicitor role at the Black Equity Organisation.

The role will be a stimulating and inspiring opportunity for an experienced equality and discrimination lawyer to work pro actively and strategically to use the law as a tool for change.

BEO is a civil rights charity that was set up to challenge and dismantle systemic racism. We work with Black communities by using campaigning, policy and research in conjunction with the law to effect meaningful change.

Legal services are central to BEO. We are therefore looking for someone of 4yrs PQE who has experience in social welfare, human rights, public and administration law and who seeks an opportunity to use those skills specifically in the area of challenging systemic racism.

In the last year we have been developing our relationships with partner organisations, ranging from community groups, our stakeholder law firms, NGOs and law firms experienced in equality and discrimination law, to deliver legal services. The role holder will be required to build on and expand these relationships so that BEO can offer quality legal advice to Back communities in the nations and regions across the United Kingdom.

We are building our internal legal team so that we can provide targeted legal support to Black communities. We are looking for someone to work with the Director of Legal Services and Policy to ensure that high quality legal advice, support and representation are the hallmark of BEO.

Apart from delivering targeted legal advice and representation and identifying and running strategic litigation cases, the role holder will be required to think creatively to assist in fundraising and campaigning to develop a sustainable legal service. BEO does not have a Legal Aid Agency contract so self funds all legal work.

BEO is a small team, so the role holder must have the skills and confidence to work on their own initiative as well as with members of other teams in BEO.

About You-

We are looking for someone with 4 years PQE who is excited about being part of a team that will build a legal service and who can work with Black communities and be guided by them.

You will also be able to demonstrate that you are aware that Black communities are not homogeneous and you will bring this understanding to the way that you approach your work and interact with clients, our partners and community organisations.

Your qualities will include an understanding that intersectionality is relevant in all that we do at BEO and that your assessment of how we use the law will be seen through that lens.

You will be someone who has lived experience of or insight and comprehension of the impact of racism on all aspects of the lives of members of Black communities.

In return we offer flexible, hybrid working from day one, a 5% employer pension contribution, a generous leave, maternity and parental leave package together with a strong focus on wellbeing and the chance to be part of the task of dismantling structural racism.

If this sounds like you, please do click apply!

We are looking for an ambitious and driven individual who is passionate about building businesses that change lives. This individual will help us continue to develop excellence across all that we do for our staff team and our customers. We are looking for someone who naturally thinks about ways to improve businesses and thrives in driving forward change.

You will work closely with the Head of Enterprise (HofE) and the Leadership Team to ensure that both enterprises are fulfilling their key mission which is to create genuinely life-giving work and that our employees excel at.

About us

Upbeat Communities was founded in 2005 to support refugees and asylum seekers to rebuild their lives through a whole range of support including training, social activities, befriending and hosting. Upbeat Communities became a registered charity in 2015.

In 2013, Upbeat Communities launched Derby Language School (DLS) which is a social enterprise that provides language courses to individuals and organisations in the East Midlands. Alongside generating considerable income for the charity through its private and corporate classes it also provides quality language training for many refugees through contracts with councils.

In 2021, Upbeat Clean was started in response to significant challenges that refugee women have in finding employment to support their families. Upbeat Clean’s 5-year goal is to be able to offer a Real Living Wage job to every refugee woman who needs one in Derby. Upbeat Clean is fast becoming the most talked about commercial cleaning business in Derby with contracts at key venues like Derby Museums, Getinge, Vaillant, Quad, Deda and large offices across the city.

The two social enterprises (DLS and Upbeat Clean) have grown substantially over the last two years with a combined expected turnover of around £700,000 in 2024/25 and more rapid growth ahead. We have over 30 employed cleaners and 20 freelance teachers and interpreters, with over 40 corporate contracts and 100 private clients.

Main duties and responsibilities

Strategy, Analysis & Development:

 • Continuously focus on balancing fast social enterprises growth while pursuing excellence for our customers.

• Support with the development of the overall business strategy.

• Lead on key business changes.

• Support in the development and implementation of marketing strategies for both enterprises.

Operations:

• Oversee the day-to-day business needs of Upbeat Clean and DLS.

• Lead recruitment and training Upbeat Clean and DLS staff.

• Develop excellent systems and processes for Upbeat Clean and DLS.

• Negotiate new partnerships with businesses in the city.

• Act as key account manager for some of the client contracts in conjunction with the Head of Enterprise (HofE).

• Develop and maintain excellent relationships with client contacts to effectively communicate and resolve queries and issues.

• Regularly visit clients to ensure that our clients are heard and looked after.

• Contribute towards the operational excellence of the team and ensure that all contractual service level agreements are met.

• Maintain the organisation’s security and safety standards, policies, and procedures, ensuring these are adhered to, including regulatory compliance.

• Develop and maintain an overview of all policies and procedures and lead on creating new and updating existing policies and procedures as necessary.

• Lead on measuring and maintaining an excellent quality of provision across both social enterprises.

• Create and distribute digital content including publications, annual reports and other marketing materials that communicate the organisation’s activities, products, and services in conjunction with HofE.

Finance:

• Work with the finance team to forecast income and manage expenditure in line with the agreed budget.

Human Resources:

• Line manage team members.

• Lead in workforce planning.

• Assist with the smooth running of HR management including recruitment and terms and conditions compliance.

• Oversee the provision of staff training and development.

Person Specification

Qualifications & Experience

Essential:

• At least two years’ experience in a management role.

• Strong IT skills with a track record of working across a range of software packages.

Skills & Attributes

Essential:

• Possesses a ‘can do’ attitude and approach challenging situations in a positive and enthusiastic manner.

• A strong desire to support and empower refugees to succeed.

• Proven ability to spot and solve problems in a proactive way, delegate effectively and prioritise events.

• Ambitious, focused, and able to work in collaboration with others to achieve shared goals.

• Numeracy and financial management skills, with ability to cost work, prepare budgets and monitor income and expenditure.

• Ability to engage confidently and comfortably with a wide range of people with proven ability to build productive partnerships and teams both internally and externally.

• Well organised and able to manage and prioritise workloads.

• Calm and consistent manner, able to demonstrate initiative, problem-solve and to work well under pressure.

• Ability to work sensitively with those of different cultures and faiths and a commitment to equality, diversity, and inclusion.

Other:

• Interest in the needs of refugees and asylum seekers and commitment to their support, wellbeing, and empowerment.

• The right to work in the UK.

What we offer you:

Our guiding purpose across the enterprise is to “create life giving jobs that we can excel at” so we will always aim to ensure you find your job life giving and you can excel at it.

• A positive working environment where staff are valued and cared for.

• An inclusive and friendly staff team.

• Regular support and supervision.

• Regular opportunities for team building.

• Flexible working conditions to promote a good work/life balance.

• Annual team retreat to recharge, re-envision and build relationships across the team.

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).

• Opportunities for continued training and development.

• Access to language classes through our social enterprise (Derby Language School).

• Competitive pension scheme (5% employer contribution matched by 5% employee contribution).

If you are looking for a job where you can enjoy building something that will change lives, then Upbeat Communities is the right place for you.

The deadline for applications is 30th April 2024.

Are you passionate about using your professional financial skills and experience to create meaningful impact with marginalised communities? Are you ready to bring your initiative to contribute to the growth of a small, dynamic charity, whilst also learning and growing professionally too?

We are looking for an experienced Finance manager to join our passionate and dynamic team at an exciting time for the organisation.

We strongly encourage applications from Gypsy, Roma, and Traveller people. 

Who we are

London Gypsies and Travellers (LGT) is an organisation which challenges social exclusion and discrimination, working for change in partnership with Gypsies and Travellers. We work with families across London Boroughs, living on council caravan sites, roadside camps, with those living in bricks and mortar housing, and those experiencing homelessness. We work together with Gypsies and Travellers to build the capacity of individuals and their communities to influence the decisions that affect their lives through our front-line support services, growing youth mentoring programme, community development projects, campaigns and policy work. We are a small, committed and collaborative team (currently 10 staff members), embarking on an exciting period of growth and innovation in our work.

Our organisational values are important to us in the way we deliver our mission: Collaborative, Supportive, Passionate, Campaigning, Representative, and Rooted in the Community.

For more information please visit our website. 

Job purpose

This role is pivotal in ensuring the financial sustainability and integrity of LGT, developing resilient foundations for our front-line services, community development, policy and campaigns work to grow in scale and impact.

Working closely with the CEO, Project and Team Leads, you’ll lead all aspects of financial management from budgeting, accounting and compliance, financial management of grants, to reporting to the Finance Committee to support the Board of Trustees and leadership with financial planning and decision making. Finance is the core of the role, however you’ll also use your data management and organisation skills to help us maintain and develop our workflow and data management systems and processes, and oversee other core operational functions delivered by our Business Operations Administrator.

We are a small, collaborative and committed team, with ambitious plans to grow the impact of our work and to diversify and grow our income in the coming years. As a newly created role, sitting within our senior leadership team and reporting to the CEO, there’s huge scope to contribute your experience and ideas to the strategic and operational development of the organisation - and invest in your own professional development too. There is some flexibility in both how the role is fulfilled, and the level of essential and desirable skills, knowledge and experience set out in the role description so please do get in touch if you are wondering if this is the role for you.

How to apply

Please submit a CV and a cover letter with concise answers to these questions:

1. Please outline the skills, knowledge and experience you will bring to the role as described in the role description?

2. Why would you like to work with London Gypsies and Travellers?

Applications without a cover letter may not be considered.

Closing Date for Job applications: Sunday 21 April 2024

Date for interviews: Thursday 2 May

Are you interested, or wondering if this is the role for you? If you would like to talk to us about our organisation’s work or chat informally about the role, please get in touch using the info email address on our website. 

Role responsibilities

1. Financial leadership: Strategic finance leadership including financial modelling, meeting reserves targets, contributing to long term funding strategy, income diversification and risk management.

2. Budget management: Lead timely and detailed budget setting, monitoring and reporting across the organisation including management accounts.

3. Finance systems: Manage and develop the end-to-end finance system including day to day bookkeeping processes for the organisation, keeping track of income and outgoings, reconciliations and maintaining efficient systems and processes.

4. Banking and payments: Supervise outsourced payroll and pensions provider, administer internal payments processing and maintain all relevant banking administration and other relevant online accounts.

5. Grant management: Lead financial reporting for multiple grants, keeping track of deadlines, delegating tasks and preparing budgets for new grant and commissioning opportunities.

6. Compliance: Ensure appropriately robust financial controls, including compliance with Companies House, Charity Commission requirements, preparation and liaison for annual audits with our accountant.

7. Governance: Prepare budget and finance information for the Board of Trustees, also liaising with and servicing the Board Finance Committee.

8. Operations: Oversee a Business Operations Administrator fulfilling core operational functions including payroll, procurement, contracts with service providers and outsourced functions including IT.

9. Data and organisational systems: Play a leadership role championing efficient workflow management, reporting systems, and the continuous improvement of data capture, storage and analysis across the organisation.

10. Supervision and teamwork: Collaborate effectively with all colleagues, with frequent delegation, potential for supervision of line-reports, and support with occasional coaching on financial systems and requirements.

11. Learning and personal growth: Contribute to a supportive and courageous learning environment organisationally and commit to personal professional growth.

Knowledge, Skills, and Experience

Essential

1. Experience of working in a finance management role in a charity or social impact-driven context.

2. Ability to operate strategically, proactively flagging and acting on opportunities and risks for the organisation.

3. Experience of delivering and managing all core finance and accounting processes to support budgeting, reporting which supports sound financial management and decision making.

4. Experience of financial management for grants and restricted funds, including drafting project budgets and financial reporting.

5. Experience of identifying and implementing improvements to financial controls, processes and operational systems.

6. Experience of short and longer-term financial planning to support financial resilience building.

7. Good Excel skills to support full cost recovery and income diversification strategies.

8. Experience using database/CRM technologies to store and analyse data.

9. Excellent organisational skills with a demonstrable track record of managing competing priorities and meeting deadlines in a fast-paced environment.

10. Good written and oral communication skills with ability to communicate and present complex finance information in a clear and simple way to a range of stakeholders including funders, Trustees, to auditors and colleagues.

11. High levels of personal integrity and a commitment to equality and challenging discrimination.

12. Strong IT skills including advanced Excel knowledge and experience using Xero or similar accounting software.

13. A resilient attitude to work, embracing change and approaching challenges with positivity, creativity and perseverance.

14. Effective delegation skills to colleagues at all levels and external consultants.

15. Ability to work flexibly to respond to changing needs of Gypsy and Traveller communities and the organisation.

Desirable

16. A professional finance/accounting qualification e.g. ACA, ACCA, CIMA, AAT or qualified by experience.

17. Experience of lead responsibility for management accounting.

18. Familiarity with the requirements and processes for statutory bodies e.g. Companies House, Charity Commission and annual independent audit.

19. Knowledge of GDPR requirements and best practices in data management and protection.

20. Knowledge of VAT considerations and requirements for charities or small companies.

21. Line-management experience.

22. Knowledge of workflow management tools and processes.

NB: The role responsibilities and tasks are subject to review as the requirements of the organisation evolve and to support ongoing personal professional development of the post-holder. 

Who is our client?

Our client owns around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable – their customers come first. They are always at the very heart of their business. 

If you feel great about putting customers first, then they feel great about you joining their team.

Our client believes everyone has the right to a safe, secure and warm place to call home. 

They’re looking for Asset & Compliance Administration Manager to join their team.

About the role and person:

- 35 hours per week
- Permanent

Ensuring the safety of their customers in their homes is a key priority for our client. As their Asset & Compliance Administration Manager your focus will be leading the team in a concise and structured fashion to ensure that processes and interactions aid the delivery of Customer Safety and planned maintenance. Your role will undertake a proactive approach to zero tolerance on Customer Safety and you'll ensure all aspects of customer safety / compliance are maintained, while supporting the delivery and completion of planned maintenance programmes. It's an exciting time to join them as changes in legislation mean that you'll be actively involved in improving their processes to achieve the best results. 

What skills/behaviours do you need to be an Asset & Compliance Administration Manager?

- Excellent understanding of Customer Safety regimes in electrical, gas, water hygiene, asbestos and mechanical/electrical and a clear understanding of cyclical regimes and remedial actions
- Presenting accurate information, clearly and concisely in reports or dashboards
- Ability to analyse performance information and pinpoint threats to Customer Service and financial performance
- Experience of leading a team towards achieving 100% Customer Safety, contract management, performance and budget management objectives
- Knowledge of finance and housing management systems

Location

The successful candidate will be required to live within a commutable distance to Bradford City Centre. They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.

They’ll provide you with the equipment and software that you’ll need for the purpose of your role however it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.

Should you wish to work occasionally from any of their regional offices, you may do so on a hot desk basis which will need to be arranged via their online booking system.

Salary

The spot salary for this post is £44,559 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary.    

What will you get from them?

In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources.

You’ll also receive:

- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion)
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts. 
- Cycle to work scheme.
- Free parking

If you require reasonable adjustments to any part of their recruitment process, please let them know and they will ensure requirements are met. 

Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship.

You may have experience of the following: Customer Safety Compliance Manager, Housing Compliance Manager, Residential Asset Compliance Manager, Property Safety Assurance Manager, Residential Compliance Operations Manager, Regulatory Compliance Manager (Housing), Residential Property Safety Manager, Housing Asset Safety Manager, Residential Compliance Coordinator, Safety and Compliance Operations Manager, etc.

REF- 213 109

We're looking for an experienced, proactive and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

£45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.

What you'll do:

Instigate Orders
Authorise orders and approve variation price works from agreed SoR's. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.

Order Approvals
Approve and review high value orders, variations, and completed works prior to invoice.

Quality Assurance
Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.

Works Delivery
Ensure that all works are completed within agreed time frame work and that this is accurately monitored through weekly WIP reports.

Contractor Management
Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.

Complaint and Query Lead
Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.

For full job details please visit our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Commitment to Value for Money and Quality Standards.
Can-do attitude.
Approachable and open behaviour.
Highly organised, can work with clear time frames and good attention to detail.

Essential:

A demonstrable commitment to deliver exceptional customer service.

Ability to promote best practice in Repairs, Voids and Asset management.

Experience of specifying Repairs and void works.

Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.

Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.

Undertake regular CPD (Continuing Personal Development) in construction related subjects.

Strong IT Skills - Microsoft Office - minimum Intermediate level.

Perform any other duties as may be reasonably requested by your line manager.

Desirable:

An HND or equivalent in construction or building studies.

A Full UK Driving Licence.

Knowledge of construction techniques.

Knowledge of building standards regulatory requirements in relation to repairs and maintenance.

Demonstrable knowledge of construction Health and Safety regulations.

Working knowledge of NHF Schedule of Rates (SOR's)

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

We’re looking for an exemplary administrative and people-oriented person who will be supporting our CEO with Resurgo’s strategic aims to become a national charity. This is a role in the organisation with responsibilities towards the Leadership Team, Trustees and significant external stakeholders.

The important stuff 

Salary: from £30,000 dependent on experience

Hours: Full-time, Monday – Friday 9.30am – 5.30pm with occasional evening work for events such as our Spear Celebrations

Location: Hammersmith, London

Closing date: Friday 26th April, 09.00am (We are interviewing on a rolling basis and might close the application early if we find the right candidate).

Application pack: Have a look at our application pack for more information about the role and Resurgo

Benefits

• 28 days annual leave, plus bank holidays
• Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme
• Regular staff prayer meetings, conferences and retreats (one residential)
• Employee Assistance Programme (a confidential support service) and the option to take advantage of Give as you Earn (GAYE) and Cycle to Work schemes

Person Specification 

• An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support organisations to play a meaningful part in the repair of our social fabric.
• At least two year’s experience working in an administrative role working with senior leaders, preferably an EA or PA role
• Remarkably efficient with high attention to detail and strong organisational skills; someone who is self-motivated and likes to achieve results
• Confident, calm, diplomatic and confidential, with a mature and flexible approach to work and work relationships
• A proactive forward planner with an ability to anticipate needs ahead of time and work well under pressure
• High emotional intelligence with evidence of a clear understanding of how to use telephone, email, written and verbal communication to build strong working relationships

Key Responsibilities

Personal Administration Support

• Manage the Chief Executive’s diary, optimising the efficient use of time and resources through effective planning and ‘gate-keeping’ in a relational style that represents the charity’s values
• Ensure all necessary briefing papers and documents are compiled for the Chief Executive in good time in advance of meetings
• Prepare and present excellent Powerpoint and other presentations for internal and external audiences, e.g., meetings with donors, trustees and other key stakeholders.

Governance Support

• Co-ordinate and attend Trustees’ meetings, including arranging dates, preparing papers in advance, taking and sending out minutes
• Administrate the Investors’, Communications, Fundraising, Strategy and Finance, and other Trustee Steering Groups
• Support with various ad hoc projects to enable robust organisational governance
• Coordinate the Strategic Delivery team monthly meeting, and Senior Leadership Team weekly meeting, including organising meeting dates, preparing agendas and sending out minutes, as well as ensuring follow-up actions are completed
• Provide administrative support to the wider senior leadership team

Active Participation in the Philanthropy and wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

• Help build and develop Resurgo’s ethos and Christian life as a team member.
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Customer Services & Administration Manager
Temporary (Could become temp-perm)
2 months +
35 hours per week
Hybrid working - 3 days in London, 2 days remote
PAYE: £19.95 - £23.12, + hourly holiday pay

I'm recruiting for a leading health related charity. They require a Customer Services & Administration Manager to join them on a temporary basis starting ASAP, this role will run for a few months, and ideally the temp will be considered for a more permanent position in the charity. This is a full-time role, working 35 hours per week, requiring you to be in the London office a few days per week to ensure the smooth running of the office and to manage the team of direct reports. If you prefer, you can work remotely the rest of the week. This is a busy, and varied role, the bulk of the role is managing the supporter care function, managing the efficiency of processing income, coupled with people management and office management.

The Customer Services and Administration Manager will ensure that the team functions efficiently and effectively to deliver an excellent customer care service. The team respond to Gift Aid questions and queries, and process credit and debit card donations made via the supporters, both online and by phone. You will support the maintenance of the charity's BACS and direct debit system and producing direct debit claims in line with BACS rules and regulations.

You will conduct weekly 1-2-1's with your several direct reports, and attend any important meetings required. Other duties include ensuring the office and processing runs smoothly, managing the staff rota system, financial administration, dealing with any complaints and ensuring supporters are receiving the highest level of customer care.

The successful postholder will bring experience of managing a customer services/ supporter care team, where they have strong knowledge and experience around processing, thanking supporters, BACS direct debit claiming process, and Gift Aid regulations, as well as line management experience.

The charity require someone to start asap, ideally within the next two weeks, interviews are being arrange on a rolling basis so please do not hesitate to reach out with your CV and interest.

At TreeHouse School, we're looking for a SEND Officer to join our team.

You'll lead the scheduling and coordination of the statutory annual review process and be responsible for planning, organising, minuting and drafting all annual review paperwork. You'll support the effective provision of the school office administration by having regulatory knowledge to meet the needs of TreeHouse School and work closely with the reception team where required to support a variety of stakeholders.

You'll liaise closely with the school based Transdisciplinary Team staff, including class teachers, OT, SaLT, PBS specialists as well as outside agencies. You'll manage and organise pupil appointments, including informing parents/carers. You'll manage diaries/Outlook calendars, make appointments, book meetings and training rooms, whilst also being responsible for meeting minutes and note taking.

We are looking for someone who has:

• Formal administrative/reception qualification or equivalent experience
• Excellent working knowledge of SEND code of practice and Annual review process
• Experience of working within a similar SEND organisation/school/charity environment
• Experience of using own initiative to plan, organise and manage own workload

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Please note, Ambitious about Autism withholds the right to close the role early if we receive enough suitable applications.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We are Made in Hackney

Made in Hackney started life in 2012 as a community cookery school working across London with the mission of tackling the climate crisis, health inequalities and bringing communities together using the power of plants. The impact of our work is varied, far-reaching and very real; changing hundreds of thousands of people’s lives for the better.  We provide diverse culinary education, inspiration and support networks needed to ensure no one is left behind in the transition to a plant-centred, planet-friendly diet.

When you join Made In Hackney – you become part of this pivotal movement, where a new type of food culture is being formed with care, compassion and justice at its core.

We are seeking a highly motivated and strategically minded individual to become our Head of Operations and a key member of the Senior Leadership Team. You will have experience working in a senior role in the areas of operations, HR and governance. You will help the charity comply with health and safety requirements, safeguarding best practice and data protection and lead in developing organisational policies. 

You will have a passion and flair for improving operational processes and efficiency, administering CRMs, and monitoring and evaluation to ensure we operate most effectively. You will not shy away from problem-solving operational challenges and thrive in supporting the core team (of 10 staff) to ensure the smooth running and ongoing development of the organisation. We appreciate you may not have all the experience outlined in each category below but if you excel in a few key areas please still apply.

The experience of working for Made in Hackney is varied, unique and rewarding. There is plenty of room for the successful candidate to be creative and bring new ideas for developing services.

Responsibilities include:

Leadership, Strategy and Governance

• Be an active member of the Made in Hackney Senior Leadership Team, working together to galvanise the organisation behind the strategic plan

• Contribute to strategic discussions on the future path of the organisation; providing oversight on key initiatives as required as a member of the Senior Leadership Team.

• Proactively participate in and/or lead team meetings to ensure effective communication and mutual support

• Provide lead support to the Board of Trustees, assisting the Chair with trustee meetings, keeping the Charity Commission website updated, and assisting with trustee recruitment, induction and training, board reviews etc;

• Act as the lead staff team representative on the Resource & Remuneration board sub-committee

HR & Training 

• Lead the organisation’s HR function ensuring  employment practice is legally compliant and fair, with a focus on being a fully inclusive employer;

• Keep abreast of the latest guidance in employment law and HR legislation, acting as the lead liaison with Croner external HR support;

• Act as MIH’s Lead for:
  Safeguarding - conducting regular reviews of safeguarding policy,  procedures and regular training for staff, trustees and volunteers and completing; 
  Data Protection - ensuring Data Protection Policy review and organisation-wide compliance and responding to any data incidents or breaches;
  Training - overseeing staff/volunteer/trustee training and lead on implementing staff wellbeing initiatives eg. socials, team building days etc;

• Oversee monthly staff salary payment and coordinate with external payroll provider; 

• Responsible for regular organisation-wide policy, procedure and risk assessment reviews

• Oversee any organisational structure reviews and ensure a system is in place for staff to receive regular and motivational feedback, and feel supported and able to perform their role;

Salesforce Admin
To be the main point of contact for core users' technical support and training needs, and to develop the Salesforce platform to improve organisational efficiency, relationship management and income generation. Intensive training will be provided to support this role.

• Act as the system administrator and manage admin functions including assigning new users, creating reports, dashboards, surveys, application forms etc;

• Onboard and train new users, and grow the level of expertise among the core team;

• Implement custom features when new work streams/programmes are set up and as organisational needs grow;

• Oversee support partnerships with external technical support and training providers.

• Support the Head of Fundraising & Communications and Community Programmes Manager with the creation of reports and dashboards in salesforce to present programme outcomes for funder and trustee reports and the MIH Annual Report;

• App Integration – use apps such as Mailchimp and 123 Form Builder (survey software) and integrate with Salesforce

Venue Management 
MIH has a part-time Venue Manager who is responsible for the general upkeep and maintenance of the ‘Liberty Hall’ kitchen venue. The Head of Operations  will oversee them and support key areas of venue management in the following ways:

• Manage relationship with venue partner ‘Clapton Commons’ to ensure key services of venue are running smoothly and represent MIH in oversight committee meetings; 

• Ensure venue and office equipment is safe to use and repaired/replaced/PAT tested on time;

• Ensure the venue meets the latest Health & Safety requirements, Fire Safety Standards and is fully accessible;

• Support acquisition of new kitchen equipment when required, such as ovens, hobs etc either from a donated source or purchased from a supplier;

Finance

• Organise quarterly budget meetings between the core delivery team and Finance Manager to review budget and expenditure; 

• Ensure the finance team understands the requirements and deadlines of board meetings and provide reminders to them for preparing the required financial reporting.

Line Management

• Line management responsibility for 3 direct reports, creating a supportive environment for growth and development