Greater London
Voluntary, Monday-Friday 10am-12pm ( 2 days minimum)
Actively Interviewing
Job description


Role:Signposting and Wellbeing Volunteer


Where: 93 Axe Street Barking IG11 7LZ  OR RM6 6RS


When: Monday-Friday (2 days only minimum)


Time commitment: 10:30am – 12:00pm


Main contact: Funmi Ikele


Overview of the role: We are committed to ensuring anybody visiting a food bank is welcomed, valued and treated with dignity. Our signposting and wellbeing service connects people coming to our foodbank for support with the appropriate services. STEP, our online directoryis a platform that help us provide an expert-level signposting advice service for the people visiting our foodbank. It makes a valuable contribution to ensuring that they feel cared for and supported. 


As a volunteer, your role will be to introduce our service, listen carefully to visitors’ challenges, explain what support is available and follow action steps to prove the best support for each visitor. Service users who have not physically come to the foodbank but have taken a food delivery will be contacted and offered a signposting and wellbeing service by phone to ensure the effectiveness and use of the service. 


Without you we could not help as many people as we do or connect with such a wide range of experiences and backgrounds



Who we are looking for? 


This role would best suit someone who is compassionate, interested in sharing information, able to take initiative and communicate effectively with professionals and the general public.  



What is required for this role?

As a volunteer, we look forward to supporting you in your personal and professional journey. In return we expect you to:

  • Build positive relationships with those using the foodbank service and other volunteers
  • Communicate effectively with the Volunteer Coordinator about your role.
  • Be committed to continually learning about the service and the issues affecting our service users.
  • Be reliable by giving your time and skills consistently.

Desirable Attributes

  • Active listening and interpersonalskills: empathy, kindness and patience.
  • Be able to remain calm and focused in order to understand and record information
  • Comfortable working independently, asking for help when required and working with others
  • Willingness to self-reflect and learn from experiences
  • Awareness of your own mental health and can practice self-care and coping strategies 
  • Comfortable speaking to people on the telephone- training will be given
  • Highly organised and able to take initiative
  • Feel comfortable in taking notes and writing them up.
  • Experience of using Microsoft Office, including Word, Excel and databases (desirable)


What will the role involve?


  • Work alongside Meet and Greet volunteers at the foodbank to welcome and signpost visitors. 
  • Calls and follow up wellbeing calls to service users.
  • Retain, analyse and record information from clients so that it can be communicated to management and Citizens Advice                                                         
  • Carry out follow up calls to service users to gain information around signposting support offered   
  • Contact service users who are waiting to access support                                                                                                                                                                                             
  • Undertake research in different topics to identify support in the local area and work alongside the Communications Coordinator to review the service's online directory    
  • Liaise with the Citizens Advice staff for debt and money advice service


How much time is involved?


  • We will always work closely with you to ensure your volunteering role fits with your personal and social commitments
  • We ask for a commitment of 2 days per week (3-5 hrs total) and a minimum commitment of 6 months



Impact of your role 


  • Helping to drive efficiencies in the running of the food bank
  • Ensuring those in need of further support and guidance are given relevant and up to date information 
  • Developing the reach of the food bank. 




You will be given all the required training and support before starting your role. 

You will have a main contact for guidance and support throughout your time volunteering. 





Application resources
Application Instructions

1. On the website you have been redirected to, type Barking and Dagenham in the "Find your volunteering opportunity" search box. Select 2miles in the distance search box.
2. The volunteering opportunity is - Signposting volunteer (signposting and wellbeing volunteer, Barking)
3. Follow the instructions to apply

Refreshed on: 15 January 2022
Closing date: 23 February 2022
Tags: Advice, Information, Advocacy

The client requests no contact from agencies or media sales.