Manchester, Greater Manchester

£18,000 - £21,000 per year

Permanent, Full-time

About the organisation

Hope for Justice is a global charity founded in 2008, working across four continents and eight countries to bring an end to modern slavery by p... Read more

Job Description

Receptionist/Administrator (Manchester, UK)

Are you a friendly, outgoing person, who loves to organise, solve problems, and facilitate the smooth running of a dynamic organisation? Hope for Justice is a fast-growing anti-slavery charity, looking for someone just like you! If you are experienced in excellent administration and reception duties, and you believe in making a difference and joining a team that is committed to seeing the end of slavery around the world, then we can't wait to meet you.

This full-time position will be based at Hope for Justice head office in central Manchester. Please visit our website to submit your application.

Role Profile


Main purpose:

  1. To ensure that all callers and visitors are received in an excellent and professional manner and that reception areas operate a high quality service at all times.
  2. To provide general administrative and basic IT support to the Head Office team.

Department: Operations

Location: Head Office, Manchester

Reporting To:  Chief of Staff

Key Result Areas

  • Creating a welcoming and professional Reception environment, as well as managing guest hospitality when required
  • Processing or redirection of all phone calls and enquiries promptly and efficiently
  • Provision of first class general administrative and basic IT support
  • Ensuring Head Office staff received training on relevant administrative systems and processes
  • Maintaining clear communications in line with Hope for Justice’s tone, brand and values

Main Duties

  • Staff the reception desk, welcome all visitors to the office and oversee hospitality
  • Ensure front of house is presented and maintained to a high standard
  • Answer incoming calls & ensure voicemails are handled appropriately and promptly
  • Process all incoming email enquiries addressed to [email protected] (designated owner)
  • Process incoming and outgoing mail to agreed standards
  • Oversee HO general maintenance and upkeep, including monitoring security, fixing breakages, maintaining tidiness, overseeing health and safety matters
  • Resource HO with stationery, furniture, equipment, business cards etc., obtaining purchase approvals which source supplies from ethical, competitive sources
  • Assist (mainly Head Office) staff with a limited range of basic IT issues, e.g. password resets, installations, giving guidance, simple error fixing (as distinct to most IT issues which are dealt with by a dedicated IT support company)
  • Assist with basic Office 365 administration – creating new accounts, maintaining distribution lists, granting permissions etc.
  • Assist with on-boarding new staff – train in using Office 365, health and safety, computer security, ensure equipment is ordered in a timely manner

Soft Skills

  • Strong work ethic
  • Organisation skills
  • Communication skills
  • Teamwork
  • Flexibility
  • Relationship management
  • Ability to work under pressure & time management
  • Creative problem solving
  • Decisiveness
  • Self confidence
  • Positive attitude

Technical Skills

  • Software proficiency
  • Administration
  • Written skills
  • Information security awareness

Experience & Education

  • Educated to A-level standard or higher, or equivalent qualification
  • Minimum 2 years’ experience in an Office Management, Secretarial or Administration role