£20,000 pro rata
Permanent, Part-time, 3 days a week
Job description


The postholder will work on a bold  programme of social prescribing to support Hertfordshire’s NHS and Adult Care Services. This service is designed to use non-clinical approaches to improve people’s health and wellbeing and reduce loneliness.

The post-holder will contact service users to carry out surveys on their wellbeing and their experience of the programme, recording all on approved systems. We currently use the ONS Wellbeing Scale, and the Campaign to End Loneliness Scale. Other surveys may be used from time to time.

Training and induction will be provided on the specific surveys used, on general survey methods, and on working with vulnerable people.

The post-holder will also maintain administrative records to support the service, and arrange meetings and events as required.

Job Description


  • With advice and support, maintain a calendar of all calls to be made (roughy 50 calls per week).
  • Make calls according to the schedule and complete the required surveys.
  • Record all responses using the approved systems.
  • Highlight any concerns, trends or feedback.
  • Treat all clients with courtesy and consideration at all times.
  • Support W3RT’s Community Navigation lead with other aspects of work.

General responsibilities  

  • Work within agreed procedures, regulations and systems, including for accounting, expenses, communications, data collection, monitoring, and quality assurance.
  • Establish and maintain professional and supportive relationships with colleagues and with local groups.
  • Undertake such other administrative work as may reasonably be required from time to time.

Knowledge, skills and attributes

The appointed person must demonstrate and maintain the following knowledge, skills and attributes.


  • An excellent grasp of written and spoken English.
  • A good general knowledge of local health and adult care services.
  • Familiarity with good practice around survey methods, data security, privacy and confidentiality.
  • An understanding of Hertfordshire’s diverse communities and individuals.


  • Excellent interpersonal skills.
  • Good numeracy, a basic grasp of statistics and some experience of using databases or spreadsheets.
  • Excellent written and verbal communication, including effective listening and questioning to clarify and interpret expectations, needs and requirements.
  • Excellent organisational and time management skills.
  • Strong interpersonal skills to enable the development of strong working relationships at all levels.


  • A natural affinity with older and vulnerable people.
  • Commitment to improving health outcomes for older and vulnerable people.
  • An understanding of diversity and a commitment to deliver a culturally sensitive service.
  • Ability to maintain upmost confidentiality and discretion.
  • Adherence to the highest professional and ethical standards.
  • Able to get along well with colleagues, working as part of a diverse team.
  • Willingness to contribute to broader community initiatives.
  • Willing and able to learn and to share learning.
  • Willing and able to follow instructions and operate within defined procedures.

The role is temporarily home based due to covid-19.  Thereafter the role will be office based across various sites across Hertfordshire.

More about HCNS

HCNS (Herts Help Hospital and Community Navigation Service) is a partnership of voluntary organisations working together (and in partnership wi... Read more

Posted on: 19 February 2021
Closed date: 07 March 2021
Job ref: COO-01
Tags: Admin