Jobs for the Housing and Homelessness sector

At YMCA Sutton Coldfield, we transform the lives of young people with support, respite and safe spaces.

Do you want to make a meaningful difference in the lives of adults with disabilities in Sutton Coldfield and Birmingham? We are looking for a passionate and dedicated Disability Support Worker to join our team, helping adults build confidence, develop independence, and enjoy fulfilling lives within their community.

In this rewarding and varied role, you’ll work collaboratively with colleagues to deliver engaging activities, personalised support, and high-quality care, tailored to each person’s needs and abilities. If you are committed to promoting inclusion and making a positive impact in the community, we would love to hear from you.

As a charity, safeguarding adults and children is part of everything we do and is everyone’s responsibility. We have a strong organisational culture of acceptance and participation, and we believe in leading the way to make our community and the world a more inclusive place.

We are a friendly, inclusive organisation with policies, working arrangements and benefits that support staff wellbeing and learning.

To apply for this role, you need to complete our application form and explain how you meet the person specification as outlined in the job description. We do not accept CVs.

The closing date for applications is 9.00am on Tuesday 30th June 2026

We expect interviews to be held at our Sutton Coldfield office during week commencing 14th July 2026. 

Please apply asap. We reserve the right to close the vacancy early without notice if we receive a high volume of suitable applications.

YMCA Sutton Coldfield is committed to safeguarding the welfare of children and young adults and expects staff and volunteers to share that commitment This is reflected in our recruitment and vetting processes which includes asking candidates to provide information about any gaps in employment, pre-employment checks, including references, an identity check, right to work in the UK and proof of qualifications.

A disclosure check will be sought in relation to the successful applicant for this post. This will be shared with Human Resources and may also be shared with the Safeguarding Manager and the relevant management team. All applicants must also complete a self-disclosure. 

We are committed to equality, diversity and inclusion in all we do. We aim to grow an inclusive workforce where everyone feels welcome irrespective of age, class, disability, ethnicity, gender, marital status, religion, sexual orientation or social-economic backgrounds. 

YMCA Sutton Coldfield is a registered charity in England (1008752).

Charityworks is a 12-month, talent programme where you will deliver a full time paid job in a partner charity or housing association and have the opportunity to make real social impact.

Alongside your placement, you will also take part in an acclaimed development programme recognised by the Institute of Leadership and Management; this has been designed to accelerate your career development and provide you with the skills needed to launch your career in the social sector. 

Throughout the process you’ll be supported and challenged by our programme team, an external mentor from the sector and a peer coach to help you make the most of the year. You’ll come together regularly with your fellow trainees and professionals across the sector to explore key issues affecting your work and society as a whole. Individually, you’ll explore the sector and deepen your understanding of your environment even further by producing your own enquiry and research project.

At the end of the 12-month programme you’ll have the experience and skills to kick-start your professional career in the UK social sector and beyond! 

For more information before you complete your application, take a look at our website

Key Information

Applications are now open and will close on the 30th June 2026.

Job Description

• Job Title: Charityworks Trainee

• Employer: One of our Charityworks partner organisations.  These organisations are subject to change each year but often include a range of non-profit partners from NSPCC, Guide Dogs, Barnardo’s, Christian Aid, Network Homes, Accent Housing and many more. 

• Location: Placements will take place in leading non-profit organisations across a number of locations across the UK. There will be a range of working patterns available including partly remote or blended working possibilities.

• Hours: Usually 9am - 5pm with some flexibility according to the requirements of the placement and your host organisation. 

• Contract: Fixed term, 12 months.

• Salary: The salary will meet the Living Wage as set by the Living Wage Foundation at the time of writing. This is outlined above.

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit.   

We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities.  Our residents will live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.

We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims.  We operate with these values:  respectful, inclusive, conscientious, compassionate, honest.

We’re looking for someone proactive and flexible to help us for the first six months, as we set up the building, set up our new systems, and move everyone in.  This will be a really varied role where no two days are the same, and will be a mixture of administration and practical tasks.  You could be getting our staff kitchen set up, preparing the paperwork for a new resident, helping someone set up their heating controls or utility accounts, setting up and updating databases, answering queries at reception, logging maintenance tasks or helping with an event.

You might well have some housing experience already, or have worked with older people, but we also value transferrable skills, lived values and the ability to learn quickly.

An enhanced DBS check will be required.  This will be a fixed term contract from mid-July 2026 for six months.  We are open to offering this role on either a full time basis or an alternative working pattern of at least 25 hours per week.

You’ll bring:

· Confidence in organising and prioritising a varied workload

· Good administrative skills and ability to create and keep accurate records

· A proactive, flexible “can do” approach and the ability to “hit the ground running”

· Good communication skills with a wide range of people.

· a strong commitment to safeguarding and to respecting diversity and inclusion. 

We can offer:

· a salary of £26,000 - 28,000 per annum pro rata

· membership of the Social Housing Pension Scheme (defined contribution)

· a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)

· lots of variety and a range of experience

· the opportunity to be part of setting up something brand new from the very start.

For more information please see the full job description and person specification attached.

About Your Place...

Your Place is a supported housing service for individuals who have experienced homelessness and may be living with mental health challenges, substance misuse, or complex trauma.

The environment can at times be unpredictable, and properties may experience higher levels of wear and tear than typical residential settings. The ideal Maintenance Officer must be comfortable working in these environments and demonstrate patience, resilience, and a non-judgemental approach at all times.

They will regularly access occupied rooms and communal areas and may encounter individuals in distress or displaying challenging behaviours. They will be supported by a wider team but must be able to maintain professional boundaries while showing empathy and respect.

Duties & Responsabilities:

·Support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.)

·   Support Customer Services with planned room health & safety checks.docx.pdf)

·Provide first-line response to reactive maintenance, cleaning and repairs

·Carry out minor building repairs including decorating, plumbing and fabric repairs

·Check plant rooms and boilers for leaks and general condition

·    Ensure equipment is well maintained and safely stored

·Ensure portable electrical appliances are tested as required

·Use hand and power tools safely and effectively

·Assist with inspections of grounds, buildings and facilities

·Undertake general janitorial and porterage duties

·Maintain accurate digital documentation and records

·Ensure equipment is well maintained, adequately stored and meets all safety requirements

Health & Safety

·Ensure Health & Safety procedures are consistently implemented

·Contribute to risk assessments and implement actions

·Monitor subcontractors to ensure compliance and quality of work.docx.pdf)

·Proactively identify and report hazards across properties

·Clear snow and ensure safe access during adverse weather

Working with Residents & Environment

·Engage with residents in a respectful, trauma-informed and non-judgmental way

·Work within occupied properties with sensitivity and awareness of resident circumstances

·Build positive, professional relationships while maintaining clear boundaries

·Remain calm and professional when dealing with distressed or challenging individuals

·Report safeguarding concerns appropriately and follow organisational procedures

·Work collaboratively with housing and support teams to ensure a coordinated approach

Service Delivery

· Proactively walk communal areas and report maintenance, safety or cleaning issues

·Monitor and action tasks through internal systems in a timely manner

·    Ensure all duties align with organisational policies and performance standards

·Undertake other duties within the scope of the role as required

                                                                      IMPORTANT INFORMATION

·This is not a standard maintenance role and involves working in environments affected by complex social issues

·Properties may at times be in poor condition due to resident circumstances

·You may encounter behaviours linked to mental health challenges, trauma, or substance use

·The role requires resilience, adaptability, and a strong values-based approach

Full training and support will be provided, but candidates should feel confident and motivated to work in this type of environment.

PERSON SPECIFICATION

Ideal attributes for meeting the needs of the position and being an effective member of the wider Your Place team.

Experience

·Experience of risk assessment or a health & safety qualification

·Experience of building cleaning and maintenance, handyperson or caretaking duties.

·Experience working in social housing, supported housing, homelessness services or similar environments (desirable)

·Experience working with vulnerable adults or individuals with complex needs (desirable)

Qualifications

·Building trade or health & safety/facilities management qualification

Skills & knowledge

·Good understanding of health and safety requirements within a building environment

·Good communication skills

·Good IT and systems skills

Abilities

·Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries

·Ability to manage own work load effectively and under pressure

·Ability to accurately input information on a database or information systems

Personal qualities

·Confidence to challenge where necessary in relation to property / security matters

·Diplomatic and tactful

·Patient and tolerant

·Self-motivated and enthusiastic

·Honesty, reliability and punctuality

·Good interpersonal skills

Desirable criteria

·Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Edinburgh Morningside shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit your work and education history and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Kingston.

Sounds great, what will I be doing?

This role is responsible for delivering person-centred support that promotes wellbeing, independence, and tenancy sustainment for service users with diverse and often complex needs. You will assess referrals, co-produce and review SMART support and risk management plans, and work in partnership with external agencies to ensure access to health, education, employment, and community resources.  

The role involves supporting independent living skills, financial stability, and recovery while preventing relapse or hospitalisation. You will maintain accurate records, uphold organisational policies, and contribute to service monitoring and development. Acting as a positive representative of Hestia, you will build strong relationships with service users, colleagues, and key  stakeholders.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

You will bring experience supporting individuals with a range of needs, aspirations, and associated risks, alongside a proven ability to deliver high-quality, person-centred support services. You will have experience using computer-based systems to maintain accurate records and a good understanding of welfare benefits, housing options, and legislation relevant to statutory duties. Knowledge of health and safety within community settings and the ability to undertake effective key working, support planning, and risk assessments to promote independence are essential.

You will have a sound understanding of mental health, substance misuse, and the issues affecting the client group, with the ability to work collaboratively with external professionals to develop and coordinate tailored support packages. Strong safeguarding knowledge, a commitment to continuous learning and professional development. You will be proactive, organised, and committed to helping service users achieve positive outcomes and greater independence.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit.   

We're about to move to brand-new, purpose built accommodation near Hampton Court village in Surrey, with 60 one bedroomed flats and a range of communal facilities.  This has been years of work for our charity and we're really excited to form the team that will work with our residents in our brand new home.  Our residents live independently in their homes, with assistance to access the appropriate support services to maintain independence.We want them to live full and active lives in an inclusive, thriving community which is well regarded in our local community.

We're a small friendly team who care deeply about getting this project off to an excellent start and achieving our aims.  We operate with these values:  respectful, inclusive, conscientious, compassionate, honest.

The purpose of this role is to support the residents to achieve their personal goals for independent living and wellbeing, safely and with dignity.  You'll create support plans, offer practical advice, induct new residents, conduct welfare checks and meetings, arrange activities, work with other agencies, deal with emergencies, support good safeguarding practices and help look after our new building.

We're expecting a shift pattern where you could be rota'd to work either 8am - 4pm or 12pm - 8pm, Monday to Friday.  There are times when lone working will be a requirement for this role, especially the last part of the later shift.  An enhanced DBS check will be required.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• experience of working with older people or people with support needs, an understanding of their needs and concerns, and the skills to encourage independence whilst walking alongside them with support and assistance.
• a flexible and proactive approach
• a strong commitment to safeguarding and to respecting diversity and inclusion. 

We can offer:

• a salary of £30,000 per annum
• membership of the Social Housing Pension Scheme (defined contribution)
• a friendly and supportive working environment with strong values, good staff facilities (and free tea and coffee)
• the opportunity to be part of setting up something brand new from the very start.

For more information please see the full job description and person specification attached.

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.

£26,936.00 per annum, working 35 hours per week.

Fixed Term Contract for 12 months

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• As a member of the Customer Call Centre be the first point of contact for customers and staff
• throughout the organisation on all enquiries
• Deal with enquiries on Housing Management, Maintenance and Customer Support
• Receive and action maintenance requests for owned, managed or leased properties
• Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
• Data entry into IT systems and databases for reporting and performance indicators
• Support of administration functions within the team

About you:

• Approachable and open behaviour. Works as part of a group or team
• A strong approach and commitment to providing an excellent customer service
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What you'll bring:

Essential:

• Educated as a minimum to GCSE English and Maths or equivalent
• IT literate and can use Microsoft software packages and housing management systems
• Customer service skills especially verbal
• At least two years experience in working in a call centre, property and/or customer services environment

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Hygiene Bank is looking to appoint a Partnership Officer to engage new brands with the work of our charity. This is an opportunity to join an ambitious organisation that is working to end hygiene poverty in the UK. 

The role is remote but with monthly team meetings in London and this role will require travel to partner meetings and events. 

Every day, millions of people across the UK are forced to make impossible choices between heating their homes, buying food, paying rent, or staying clean. 

At The Hygiene Bank, we believe that feeling clean should never be a luxury. Through our nationwide network of volunteers, community partners, and corporate and brand supporters, we provide access to essential hygiene products while campaigning for lasting change. 

As we embark on the next 3 years, we're looking for a Partnership Officer to help grow the brands and businesses standing alongside us in the fight against hygiene poverty. 

Read more about our work on our website along with our Impact Report and research Hygiene Poverty 2024 

This is more than a fundraising role. It's an opportunity to build meaningful partnerships that directly improve lives, influence businesses to become forces for good, and help drive a movement working to end hygiene poverty for good. 

About the role 

We're looking for a proactive, organised and relationship-focused Partnership Officer to join our growing Brand & Corporate Partnerships team. 

Working closely with and supported by the Head of Brand & Corporate Partnerships, you will play a vital role in identifying and securing new brand partnerships, nurturing existing relationships, and helping to deliver ambitious income and impact targets. 

Our partners range from emerging challenger brands to nationally recognised businesses like Boots UK. They support our work through financial contributions, product donations, employee fundraising, volunteering, awareness campaigns and skills-based support. 

You'll be at the heart of these relationships, helping partners understand the difference they can make and ensuring they have an outstanding experience of supporting The Hygiene Bank. 

This role would suit someone with experience in partnerships, business development, fundraising, account management or sales who is excited by the prospect of combining commercial relationship-building with meaningful social impact. 

Job Description  

The Partnership Officer will be a key member of The Hygiene Bank’s income generation team and wider central team, with a responsibility to help meet the needs of our existing partnerships and support in fulfilling the charity’s income generation plans and strategy. 

Key Responsibilities 

You will support the management of our brand partners, working with the Head of Brand and Corporate Partnerships. Your role will be to source new brand relationships, set up meetings for the team and support existing brand partnerships. 

• Work closely with the Head of Brand and Corporate Partnerships to identify and outreach to target brand partners, working to engage their support for the charity

• Account management of new and existing partners 

• Meticulous record keeping, ensuring the pipeline and the opportunity database are current and up to date.

• Contribute to the organisation and team's annual plans, strategies, and budgets. 

• Develop, monitor, and maintain systems and processes including Salesforce and account management plans. 

• Assist with the creation of marketing materials, such as newsletters, brochures, and partner impact reports.

• Understand and support the vision, mission, and values of The Hygiene Bank. 

• Reflect our inclusive culture in your day-to-day work and support a values-led, positive, health & safety and safeguarding culture in your interactions with colleagues and the volunteers.

Skills, Knowledge & Expertise 

• Excellent relationship management and stewardship resulting in demonstrable account growth. 

• Effective account management or sales experience with brand and corporate partners across a variety of sectors.

• Experience using creativity and innovation to diversify income from partners, resulting in growth. 

• Outstanding communication skills and polished presentation and people skills to champion, and act as an ambassador for The Hygiene Bank in the business world, including preparing and leading presentations. 

• Detail-driven, strategic, motivated, with a forward-leaning approach to business. 

• Ability to work independently, multi-task, and prioritise a busy workload. 

• Outstanding written communication skills and experience in developing compelling proposals and collateral. 

• Experience working with internal stakeholder teams to help ensure partnership deliverables are met. 

• Passion for personal and professional development, as well as a proven can-do attitude to get involved in various aspects of fundraising delivery, as needed. 

Attributes and behaviours: 

• Passionate and demonstrably committed to improving the lives of people experiencing Hygiene Poverty and strong alignment with the charity’s values 

• A commitment to quality and attention to detail. 

• Ability to work on your own initiative. 

• A highly competent and collaborative team worker. 

• Discretion and the ability to maintain confidentiality. 

• Willingness to learn new skills. 

• Ability to work in a growth mindset, changing and flexible organisation. 

This job description and person specification represents an outline of the major components of the job and is not intended to be exhaustive.

We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 

37.5 hours per week / permanent / working onsite on a seven-day rolling rota, including evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Horsham Y Centre provides 24-hour supported housing services offering medium levels of housing-related support for young people aged 16-25 with 50 bedspaces and shared communal facilities. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. We have a dedicated team of Support Workers, Night Workers and additional Bank Workers who provide support, guidance, and signposting around areas such as housing, budgeting, living skills, jobs, relationship building and wellbeing. Situated in the middle of Horsham, the service has strong links with and contributes to the local community.

We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.

We are looking for a Supported Housing Support Worker to join our team, who will hold a caseload of residents and meet with them weekly to build a support plan. Main areas of responsibilities are:

Housing and Compliance

• Support young people to understand and comply with their occupancy agreements, including coaching them to meet house rules and responsibilities as part of preparing for successful independent living.
• Promote a strong rent‑payment and credit culture, encouraging residents to maintain regular payments and understand their financial obligations.
• Maintain up‑to‑date knowledge of housing legislation, welfare benefits, and statutory requirements affecting young people, ensuring practice aligns with current housing law and organisational policies.
• Respond promptly and effectively to breaches of agreement, including rent arrears, antisocial behaviour, or property damage, using restorative approaches where appropriate and working collaboratively with the wider team.

Coaching and Engagement

• Coach young people so they can articulate their aspirations and ambitions and take the lead in acquiring the skills they need to live independent and fulfilling lives.
• Ensure young people are encouraged to take responsibility for their own personal development, to engage with the services on offer and build strong networks and connections within the local community.
• Ensure consistent standards of safeguarding and Trauma Informed Practice when supporting young people, observing our safeguarding procedures, and keeping yourself and residents safe by respecting professional boundaries.
• Maintain client records on In-Form (client database) detailing the young person’s journey in relation to their strengths and needs, any risks, and any outcomes (to monitor service performance).

There will be times when lone working will be a requirement for this role, but you will get to know the team and service, along with an induction and training prior to starting on a rota. 

If you are enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

This is a dynamic and varied role; you will be passionate about being involved in the support and growth of young people.

Experience and Knowledge

• Experience in housing or supported accommodation, ideally supporting young people with multiple and complex needs.
• Strong understanding of occupancy agreements, rent management, welfare benefits, and tenancy sustainment.
• Ability to manage arrears, ASB, and other non‑compliance issues using appropriate and restorative approaches.
• Good knowledge of housing legislation, safeguarding procedures, and compliance requirements, with the ability to maintain clear professional boundaries.
• Familiarity with statutory and voluntary services available to young people and ability to work proactively with a caseload to support progression towards independent living.

Skills and Abilities

• Confident in record‑keeping, including case notes, incident reporting, and health and safety checks.
• Ability to communicate clearly both verbally and in writing for appropriate recording of a resident’s progression, and to evidence outcomes achieved.
• Ability to build and maintain strong relationships with all stakeholders, including signposting and advocating for clients as necessary.
• Ability to work autonomously, and use own initiative, as well as being part of a team.
• Clear verbal and written communication skills, good IT, and keyboard skills.
• Ability to de-escalate volatile situations and manage challenging behaviour appropriately.

CLOSING DATE: Sunday 21 June 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

It is an exciting and important time to be joining us at Crisis. We work with thousands of people across England, Scotland, and Wales so they can leave homelessness behind for good. We have recently adapted the way our services work to maximise our impact in ending homelessness.

Job Title: Senior Practitioner Psychologist (internally this role is known as Senior Skylight Psychologist) or Practitioner Psychologist (internally known as Skylight Psychologist)

The Skylight Psychologist role is offered as a development opportunity for candidates in the first 18 months post qualification. There would be the opportunity to progress to the Senior Skylight Psychologist role when they meet the relevant clinical and leadership competencies, in line with Crisis’ Preceptorship Framework.

Qualifications: You must be a Practitioner Psychologist registered with the HCPC. For the Skylight Psychologist role, we will consider applications from individuals due to complete doctoral training.

Hours: Part-time 14 hours per week, Tuesday and Wednesday.

Salary: Full-time and part-time (14hours per week) salaries are as follows:

• Skylight Psychologist, qualified within the last 18 months:
  • £50,757 per annum FTE (part-time £20,302)
• Senior Skylight Psychologist:
  • 18 months to 4 years qualified - £58,364 per annum FTE (part-time £23,345)
  • 5 to 7 years qualified - £60,454 per annum FTE (part-time £24,181)
  • 8+ years qualified - £64,504 per annum FTE (part-time £25,801)

Please note this opportunity is part-time. Our salaries are fixed to counter inequity, and we do not negotiate at offer stage.

Location: Crisis Skylight London 50 – 52 Commercial Street, E1 6LT This is a primarily onsite role, so you can support our members and team face to face, but some homeworking may be an option in line with Crisis’ Hybrid Working Policy.

About the role

We are committed to ending the homelessness of more people using our direct services, including people with complex needs. To do this, we are seeking a part-time Practitioner Psychologists to join our fantastic team in Crisis Skylight London.

You will form part of the local Leadership team, supporting the implementation of Psychologically Informed Environments (PIEs). You will support the delivery of our work to members by offering training and leading reflective practice for staff and providing direct services to members at times.

You will also be a part of a national psychology team made up of a Lead Clinical Psychologist, a Regional Lead Clinical Psychologist and nine Practitioner Psychologists as well as Trainee Clinical Psychologists on placements.

At Crisis, we understand more and more Practitioner Psychologists are taking on multiple part-time opportunities within the NHS, academia, private practice and the third sector as this has been the case with our own team. Crisis and our members have benefited from employing people with a variety of different work experience. This an opportunity for you to work within an agile and progressive charity where you can influence psychologically informed ways of working to end homelessness for good.

You will join an extraordinary team of frontline lead workers with a focus on people facing homelessness who have survived a range of difficult and traumatic experiences.

About you

We are looking for people who are community focused and driven by our shared values. This role brings a real opportunity to be creative and flexible in our approach to working psychologically with people who face multiple disadvantages, and to support the staff teams via training and reflective practice.

There are opportunities to provide direct support as well as working extensively with local teams and other parts of the organisation to influence policy and practice developments. We are looking for someone with post qualification experience of working within complex systems and you may have direct experience of working with people who experience homelessness.

You will be excited by the prospect of working innovatively to deliver services locally alongside the Skylight team, as well linking in closely with the wider Psychology team to develop the service. You will be committed towards social justice, and to being an advocate for those we work with and for breaking down the systemic barriers that exclude those who need most support.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity, and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

As a member of the Practitioner Psychology Team, you will have:

• Access to funds to support CPD as part of a wider commitment to ensure meeting HCPC standards.
• Reimbursement of costs to join a professional body (e.g., ACP/BPS)
• Bi-annual away day with the Team
• Access to high quality clinical and professional supervision

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Wednesday 10th June 2026 at 23:59

Interviews will take place week commencing 22nd June, in-person at Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT

We welcome informal conversations to learn more about the role with a member of our Skylight Psychology Team, and we will arrange a call. Contact information can be found on our website. 

We would also strongly encourage you to visit Crisis Skylight London prior to applying. 

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility 

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help. 

Registered Charity Numbers: E&W1082947, SC040094 

About the Role

Off The Fence is seeking a strategic, relationship-driven fundraiser to drive income growth across the most sustainable revenue streams in the UK charity sector. As Legacies, Philanthropy & Partnerships Lead, you will play a pivotal role in securing major gifts, building a strong legacy pipeline, and developing high-value partnerships that will underpin our ambitious, faith-driven10-year vision to break the cycle of social and spiritual poverty in Brighton & Hove and beyond.

This is a unique opportunity for a mission-motivated fundraiser to combine strategic thinking with hands-on delivery, working closely with the CEO to cultivate high-net-worth donors, engage churches, and inspire long-term support through meaningful relationships and compelling storytelling.

Key Responsibilities

• Lead legacy fundraising strategy, growing a pipeline of pledged gifts and developing initiatives such as legacy campaigns and supporter recognition programmes.
• Cultivate high-net-worth individuals and donor-advised fund supporters, securing significant multi-year contributions.
• Build and strengthen church partnerships, delivering presentations and developing co-mission opportunities aligned with our faith-based values.
• Develop and steward individual donors, improving retention and creating clear pathways for increased giving.
• Deliver fundraising events and campaigns, including major events, community initiatives, and seasonal appeals.
• Develop corporate and community partnerships, generating both financial and in-kind support.
• Monitor and report on income performance, ensuring compliance and maintaining accurate CRM records.

About You

You’ll be a confident and relational fundraiser with a proven ability to grow income and build meaningful partnerships. You will bring:

• Experience in fundraising (ideally across legacies, major gifts, or HNW donors)
• Excellent communication and relationship-building skills
• A strategic mindset with strong delivery capability
• A passion for social impact and transforming lives

Please note: A requirement of the role is for the post-holder to be a practising Christian in accordance with the Equality Act 2010.

Why Join Us?

At Off The Fence, you’ll be part of a compassionate and ambitious organisation working at the frontline of social and spiritual poverty, homelessness, and social exclusion in Brighton and Hove. You’ll help shape long-term impact through innovative programmes and a bold vision for the future.

We offer:

• £30,000 salary + 7% pension contribution
• 34 days annual leave (incl. bank holidays)
• Training and development opportunities
• Mission leave for volunteering and spiritual growth
• 24/7 wellbeing support (BUPA EAP)
• The chance to make a tangible difference to over 1,000 lives each year

ABOUT MUSTARD TREE

At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope.

We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence.

Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future.

ROLE PURPOSE

This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training.

The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills.  This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery.

This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants’ progression.

Key Competencies

1. World Class Welcome and Customer Service

· Deliver Work Placement and Employment service across Salford appropriate to participants’ needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience.

· Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners)

· Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation.

· Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience.

· Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services.

2. Proactive in Living and Sharing our Culture, Values and Behaviours

· Consistently model Mustard Tree’s values, culture and expected behaviours in all interactions with participants, colleagues and partners.

· Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice.

· Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs.

· Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments.

3. Courage in Problem Solving and Embracing Change to Meet Needs

· Identify barriers affecting participant progression and respond to reduce/remove the barriers

· Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support.

· Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes

· Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes

4. Confident in Safeguarding and Incident Management

· Manage situations calmly and professionally, maintaining dignity and safety for all.

· Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately.

· Work collaboratively with colleagues, contributing to case discussions and team meetings

• Complete and maintain accurate documentation, incident forms, and risk records.
• Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision.

5. Skilled in Reporting

· Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact.

• Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support.
• Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring.

6. Positive Management of Stakeholders, Partners and Supporters

• Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations.

• Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering.

• Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations.
• Match participants to placements aligned with their interests, goals, and support needs.

• Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively.

General Duties

• Work in line with organisational policies, procedures, and values.
• Support colleagues and provide cover across services and sites when required.
• Take responsibility for professional development and ongoing learning.
• Act as a positive ambassador for the organisation internally and externally.
• Contribute to environmental responsibility through day-to-day working practices.
• Undertake any other duties appropriate to the role as required.

What we are looking for.

Person Specification 

Minimum of two years’ frontline experience supporting adults, including vulnerable individuals. - Essential

Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential

Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential

Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential

Understanding of employability pathways, training provision, and labour market opportunities. - Essential

Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential

Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential

Good interpersonal skills, including verbal and written communication skills. - Essential

Degree-level qualification and/or equivalent experience in responsible roles. - Desirable

Strong time management and administration skills, with the ability to multitask - Essential

Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable 

Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable

Why Work for Mustard Tree

Working at Mustard Tree is more than a job - it’s an opportunity to be part of a community that is changing lives every day.

Our Culture

• A values-led organisation where compassion, dignity, and respect guide everything we do
• A supportive and collaborative team environment where your voice matters
• A place where lived experience is valued and people are encouraged to bring their whole selves to work
• A strong sense of purpose, with the opportunity to see the real impact of your work

What We Offer

• A meaningful role where you can make a tangible difference in people’s lives
• Opportunities for learning, development, and progression, including access to training and mentoring
• A flexible and supportive approach to working, with consideration for work-life balance
• 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday
• Employer pension contribution
• Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox

We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work.

How to Apply

Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you.

This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.

37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

Guildford Foyer provides 24/7 supported accommodation for up to 34 young people aged 16–25, many with complex needs, including unaccompanied asylum‑seeking young people. We use a trauma‑informed, psychologically informed approach to help residents build life skills, set goals, and move towards independent living. Our Support Workers, Night Workers and Bank Workers offer guidance around housing, budgeting, living skills, education, employment and community engagement. We adopt a trauma informed and psychologically informed approach to supporting our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures.

We are looking for a Housing Night Worker to join our team at Guildford Foyer. You will respond promptly to any reported incidents, accidents, or concerns, carrying out thorough checks and taking appropriate action to ensure the safety and wellbeing of everyone on site. You will also take a proactive approach to preventing anti‑social behaviour, working closely with support staff to maintain a positive environment. In addition, you will carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or who require medical assistance, ensuring they receive timely and appropriate support.

What you will be doing - this is more than a night shift role - it’s an opportunity to make a real difference, working as part of a dedicated team committed to helping young people grow and develop.

Main areas of responsibilities are:

Safety and security

• Provide a friendly, professional presence and ensure the building remains safe, secure and welcoming at night.
• Support resident wellbeing by upholding health and safety procedures, house rules and tenancy requirements.
• Monitor risks and respond to incidents calmly and appropriately, recording and reporting to the relevant teams. 

Resident engagement

• Welcome residents and offer informal, responsive assistance to help them develop confidence, independence and life skills.
• Encourage residents to share their views and engage with available services and opportunities.
• Assist with evening groupwork sessions that promote learning, wellbeing and positive development.

Administration and housekeeping

• Complete essential admin tasks including data entry, case notes and record management.
• Carry out routine health and safety, compliance and room checks.
• Log maintenance issues to ensure the building remains safe and well maintained.

General

• Work collaboratively on a four‑on, four‑off rota, providing consistent, non‑judgemental support overnight.
• Maintain a calm, professional approach and handle challenging situations effectively.
• Take part in ongoing training and reflective practice to support psychologically informed care.

This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About you - this is a dynamic role for someone passionate, empathetic and committed to young people’s development.

Experience and knowledge

• Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
• Confidence in accurate record‑keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• Clear verbal and written communication, with accurate handovers for day‑time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone‑working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
• Ability to de‑escalate situations and manage challenging behaviour calmly.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively 

CLOSING DATE: Sunday 21 June 2026 at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.