Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is an extremely exciting time to join the team, as we anticipate the implementation of new homelessness legislation that holds the potential to be world leading and seek to develop relationships with the newly elected Senedd and Welsh Government.
You will lead our agenda in Wales to achieve positive and lasting change to end homelessness. This is an extremely exciting time to join the team, as the Wales Government introduces homelessness prevention legislation that will be world leading.
Location: Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA14DQ. Option of hybrid working from home (minimum 1 day a week in the Skylight) with the ability to travel across Wales and within the UK for training and meetings.
Contract: Fixed term up to 11 months (available as a secondment)
Salary: £57,452 per annum
About the role
As Head of Policy and Communications in Wales you will lead a team working across policy, public affairs and communications to deliver the changes needed to address homelessness in Wales. After the formation of a new government in Wales, this role will be working closely with politicians, government officials, sector leads, and people with lived experience of homelessness to ensure Crisis’ goal of ending all forms of homelessness in Wales is a priority and bring about the changes needed to meet this goal.
About you
To be successful in this role you will have excellent knowledge and experience of developing and securing policy change at a national government level and raising the profile of an organisation through advocacy and strategic communications.
Ideally you will have experience across policy, public affairs and media work, and excel at building stakeholder relations. You will be an experienced spokesperson and understand how to communicate policy matters in a simple and concise way. You will have understanding and knowledge of developing policy and influencing objectives informed by frontline staff and working with people with lived experience of an issue and staff.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 14th June at 23:59
Interview date and location: Friday 26th June, in-person at Crisis Skylight South Wales, 163 St Helens Road, Swansea, SA1 4DQ
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team to discuss how we can help.
For more information about our work please visit
@Crisis_Cymru on Instagram
@CrisisWales on X
Crisis Skylight South Wales on Facebook
Registered Charity Numbers: E&W1082947, SC040094
Registered Charity 
501 - 1000
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Complex Lives Navigator
Salary: £20,960 per year (full time equivalent £26,200)
Hours: 30 hours per week
Contract type: Permanent
Location: Weymouth
Additional information:
- Valid driver's license and access to own vehicle – business insurance will be required for roles involving travel for work.
- Participation in an outreach rota which will include early mornings, evenings and weekends.
- Partipcate in an out-of-hours on-call rota.
About Julian House:
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About the Role:
As a Complex Lives Navigator, you’ll be on the front line of supporting people experiencing rough sleeping, delivering the Reach Out offer directly to individuals who may be disengaged from services. You’ll work proactively to reach some of the most vulnerable people in our community, providing specialist drug and alcohol support where it’s needed most.
You’ll be a key member of our established Rough Sleeper Outreach team, taking part in early‑morning outreach and acting as a trusted point of contact for people seeking support with substance misuse.
Working within the Reach Out (Waythrough) project, you’ll collaborate closely with partner teams to identify appropriate housing pathways, contribute to weekly Multi‑Disciplinary Team (MDT) meetings, attend specialist training, and access targeted interventions that support individuals with complex needs to achieve stability and long‑term recovery.
What you’ll be doing:
- Develop and implement person-centred support with individuals with complex needs.
- Recognise needs regarding substance misuse, mental health, domestic abuse, personality disorders and other psychological and behavioural issues.
- Establish supportive, trusting and professional relationships with service users using a Trauma Informed Approach.
- To maintain complete, accurate and up to date client records.
Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.
You can view the full job description by clicking here.
What we’re looking for:
- Experience working with people who may have complex needs and/or challenging behaviours.
- Full driving licence and access to own car for work purposes.
There are many great reasons to join our team!
- Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at Julian House charity shop
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- For all the fantastic and valuable work, you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
- Reflective Practice sessions from objective, external facilitators
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
