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Title: Fundraising Officer.
Reporting to: Director of Development.
Direct reports: None.
Location: The candidate will be based in Birmingham, where they will work from home for the majority of the time (with monthly travel to the All Team meeting in London, and occassional additional travel). There will also be opportunities to meet with a small number of other Stonewall Housing staff based in Birmingham.
Role context: Stonewall Housing is currently growing its Development Team, and this Fundraising Officer will play an integral part in maximising Stonewall Housing’s income and raising its profile across the UK (with a particular focus on building relationships and partnerships in Birmingham and the surrounding area). It’s an exciting opportunity for the right person to make this role their own and to bring innovative ideas to our organisation.
Days per week: This role can be for 3 or 4 days per week depending on the candidate's preference.
Please note: The salary advertised includes London weighting. If the successful candidate chooses to include London weighting in their salary, they would be responsible for covering the cost of their own transport when travelling in for the monthly All Team meeting held in London Liverpool Street, and occasional other travel. If the successful candidate chose not to include London weighting in their salary, Stonewall Housing would be responsible for covering the cost of all required travel.
In the role, you’ll be:
- You’ll be building relationships with a wide range of individuals, community supporters, networks and local groups to fundraise and build awareness of Stonewall Housing’s mission, with a particular focus on Birmingham-based individuals and organisations.
- Working with the Development Officer and Community and Events Fundraising Specialist on community fundraiser stewardship, where you’ll be providing support to individuals and groups fundraising for Stonewall Housing through their own events or running and challenge activities.
- Supporting the Development Officer and Community and Events Fundraising Specialist with refining, developing and implementing our annual programme of Stonewall Housing-led events, including cultivation, stewardship and fundraising events.
- Working with the Development Team to develop Stonewall Housing’s Legacy Giving programme, ‘Over the Rainbow’.
- Supporting the Training Lead by delivering engaging in-person and virtual training sessions and workshops to other organisations and networks across the public and private sectors. You’ll be empowering teams of all sizes to confidently meet the needs of LGBTQ+ people in their staff team or accessing their services. You will receive comprehensive and bespoke Stonewall Housing training in how to best deliver these sessions.
- Supporting the Development Team and the wider organisation by taking part in external panels and speaking engagement opportunities, confidently representing the work of Stonewall Housing.
- Developing new compelling cases for support both for individual donors and for broader fundraising activities.
- Using data and evidence to monitor KPIs and track trends, helping the Development Team make informed decisions.
- Supporting the wider Development Team with the day-to-day running of fundraising, comms, and awareness activity.
Your experience:
· Experience of developing and enacting ambitious strategic plans for a fundraising area (this could be Community Giving, Events, Individual Giving, Corporate Giving, or similar).
· Demonstrable understanding of implementing best practice to fundraising activities.
· A track record of building positive and prosperous relationships with supporters.
· Experience of developing engaging supporter journeys.
Your skills and attributes:
· Confident and enthusiastic public speaker, at both in person or virtual events.
· A creative problem solver with a solutions-focussed outlook.
· Excellent team player who likes to get stuck into new tasks and action groups.
· Organised, efficient and driven.
· Up-to-date knowledge of website donation tools (e.g. JustGiving etc).
· Computer literate in Excel, Word and Outlook.
· Working knowledge of best practice and the compliance and financial issues around fundraising (Gift Aid, GDPR etc).
Great to have, but not essential!
· Experience in delivering training to organisations, networks or community groups.
· Experience in coordinating fundraising events.
· Experience of managing projects remotely, including using tools such as Trello.
· Proficiency in using a fundraising CRM package (we use Donorfy).
As with all members of Stonewall Housing’s Development Team, the postholder will also:
· Be an adept and nimble multitasker who relishes being busy and can keep multiple plates spinning.
· Have strong networking and relationship-building skills.
· Have a positive and can-do attitude.
· Be able to adapt to changing circumstances with flexibility, and to work well under pressure.
· Be required to support the wider Stonewall Housing team when needed, to ensure the smooth running of the organisation.
· Join Stonewall Housing’s All Team meeting in person (held near Liverpool Street Station) once per month.
· Be able to travel occasionally around the UK for key events.
· To work as part of a mostly-remote team, embracing online communication and collaboration tools.
· To receive regular supervision from the line manager and attend training courses as required.
Your attitude and personal attributes
· A commitment to equal opportunities in all aspects of work.
· A commitment to the aims, values and beliefs of the organisation.
· Ability to empathise with vulnerable LGBTQ+ people.
Conditions:
This job description does not constitute a ‘terms and conditions of employment’. It is provided only as a guide to assist the employee in the performance of their job. Stonewall Housing is an evolving organisation and therefore changes to the employees’ duties may be necessary from time to time. The job description is not intended to be inflexible or a finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
More about who we are:
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.
Founded in 1983, we provide specialist housing advice, advocacy and support for LGBTQ+ people who are homeless or at risk of homelessness. We have specialisms in Mental Health, Domestic Abuse, Substance Misuse and Supported Accommodation.
We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.
Our Values:
· We are LGBTQ+ informed.
· We are tenacious.
· We are empowering.
· We are collaborative.
· We are inclusive.
What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.
Our benefits include:
· Competitive salary
· Flexible working
· Generous annual leave – 30 days (FTE)
· An additional ‘Stonewall Housing’ day off per year
· Pension scheme
· Employee Assistance Programme
Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.
Applying for the role:
No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.
We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
For more information about us, please visit our website and follow Stonewall Housing on our social channels.
Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact Claire, our Director of Development, on claire[at]stonewallhousing[dot]org.
Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.
The client requests no contact from agencies or media sales.
Do you have leadership experience in a residential setting supporting vulnerable adults? Do you have a deep understanding of the needs of vulnerable individuals, along with empathy and compassion? Do you take pride in leading your team effectively, inspiring confidence, and fostering a positive work environment?
TPP are recruiting a Senior Service Manager on behalf of our client, a national charity focused on putting a stop on exploitation and generating long lasting opportunities for marginalised and vulnerable people.
Work setting: Hybrid
Salary: up to £39,460
Hours: Full-time (37.5 hours per week)
Contract: until June 30th 2025 with potential to be extended
Location: North West, North East or South Yorkshire
Benefits:
- 30 days holiday per year (including Bank holidays, plus accrued holiday days for length of service)
- Medicash medical discount scheme.
- 3% employer contribution pension scheme.
- Support via Staff Networks including an LGBTQ+ staff network.
- Regular training on specialist subjects such as trauma, mental health, and much more.
- Commitment to annual salary reviews.
- Progression opportunities.
The Role:
As the Senior Service Manager, you will be overseeing the day-to-day management of the accommodation services as well as ensuring safe practices and that budget is managed effectively. Also, you'll play a pivotal role in enhancing the lives of our client's service users.
Main responsibilities:
- Manage and oversee accommodation services under the North East Outreach service, with regular travel between regions.
- Collaborate closely with other department leads to ensure safety, adherence to legislation, and timely maintenance tasks.
- Project manage new accommodation services and moves, ensuring compliance with contractual standards.
- Line manage 3 Service Managers, conducting supervisions, appraisals, and team meetings.
- Deliver training and workshops, contributing to the coaching and development of direct reports.
- Represent the organisation externally, engage in stakeholder meetings, and provide input into senior management decisions.
Essential requirements:
- Leadership experience in supporting vulnerable adults in a residential setting.
- Experience in working and managing Health & Safety and safeguarding.
- Adapt to the changing needs of service delivery and adjust operational procedures accordingly.
- Respect for diversity and sensitivity to cultural differences, ensuring an inclusive and supportive atmosphere.
- Ability to lead a team effectively, communicate with stakeholders, and manage complex issues with empathy.
- Knowledge in Human Trafficking and Modern Slavery.
- Familiarity with Facilities Management and working with Local Authorities.
- Enhanced DBS check.
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Location: Across London
Closing date: 6 May 2024
Interview dates: 21-23 May 2024
Whether your empathy towards homeless people has its roots in personal experience or your compassionate nature and determination to help, when you join Thames Reach on our 12-month Traineeship programme, you’ll be making a difference and taking the first steps towards a great career.
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track and help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 10,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
Every role at Thames Reach is about ensuring that the users of our services find and sustain a decent home, develop supportive relationships and lead fulfilling lives. On our structured Traineeship scheme, you’ll gain first-hand experience and on-the-job training in what we do. You’ll be expected to work full time on a rota basis. Our placements involve a range of working patterns such as shifts, including evenings and weekends, night work in our fast-paced Rapid Response Outreach team and Monday to Friday 9-5 roles.
The key features are:
• A thorough induction, followed by two six-month placements at our projects, one of which will be hostel-based.
• With supervision and training from experienced staff to help our clients to get off and stay off the street with access to appropriate services.
• Learning about and assisting with necessary administration and record-keeping.
The kind of thing we’re looking for:
• Compassion, determination and a desire to play your part in ending street homelessness.
• Good basic admin and IT skills.
• Good team working skills
• The resilience and commitment to work in a challenging, ever-changing environment.
• An understanding of street homelessness and its impact on people’s lives – applicants who have experienced homelessness are particularly encouraged to apply.
What you can expect…
• A generous pension contribution - we contribute 6.5% to your pension when you contribute 1.5%.
• A range of other benefits including generous holiday allowance – 24 days per year, wellbeing support, cycle to work and season ticket loans.
• High quality on-the-job training with the opportunity to develop the skills needed for a career in our front-line services.
• Potential job prospects – although this is not guaranteed, many of our trainees have gained permanent employment at Thames Reach or in related organisations following completion of the programme.
• Application Support Sessions – we encourage applicants to attend one of these before applying.
Please note that we cannot guarantee location of placements for successful intakes.
Thames Reach welcomes applications from people with transferable skills and fresh perspectives.
We are committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
For full information and to apply visit our website via the apply button.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
We are looking for a Reward Manager for a 6 month fixed term contract. Our client is has multiple locations, mainly Chippenham and West Brom, with flexible Hybrid working arrangements for both.
The Reward Manager will play a key role in developing and delivering a reward & remuneration strategy in line with the people strategy, that enhances the organisation’s ambition to be regarded as an employer of choice and supports the organisation’s future growth and development plans, as well as ensuring the effective application, review and ongoing development of process and policy.
To develop and deliver pay, reward, benefits and performance strategy and policy which meets the ongoing and future organisational needs, in relation to the pay and reward agenda.
The Reward function is responsible for developing and maintaining pay and benefit frameworks to ensure competitiveness and equity, as well as the design and implementation of performance frameworks that encourage retention and reward high performance.
- Lead, support and deliver the design and development of the Reward & Remuneration strategy, ensuring that policy and practice is aligned to the business and people strategies
- Create a total Reward approach, combining a range of different pay and benefits offerings into a flexible framework which meets the diverse needs of employees
- Lead on the implementation of new and existing Reward programmes and initiatives, providing advice and direction to senior management and the People team
- Lead all aspects of Reward management and the annual Reward cycle, including annual salary review and organisational bonus schemes
- Responsible for managing key external partner relationships at a senior level, continually driving enhanced value from all contracts and ensuring quality service is delivered to the organisation
- Act as business expert in all matters relating to compensation and benefits, providing advice to key stakeholders
- Manage and oversee the alignment to organisation design process, encompassing job evaluation, grading structures and job families, and salary & bonus benchmarking
- Design and implement Reward projects, which may include review and changes to compensation structure, benchmarking, market data insight, development of compensation ranges and job evaluation
What we are looking for;
- Experience of influencing at a senior management and board level
- Experience of leading people, and developing key internal and external relationships
- Proven experience of advising at senior levels
- Experience of leading and managing significant reward and performance related projects and delivering successful outcomes
- Significant experience in a reward specialist role, operating with a high degree of autonomy
- Excellent report writing and data presentation skills, including the ability to explain complex matters accurately and clearly
- Experience of effectively communicating reward frameworks to staff and other key stakeholders (such as Senior Leadership Team)
- Ability to work effectively at both the strategic and operational level
- Excellent task leadership and management skills, with the ability to deliver projects to plan, cost and quality
- Demonstrable success of building good relationships and partnerships with key influencers across the organisation
- Ability to develop reward strategies and plans and communicate the benefits and risks options to key stakeholders
- Experience in extracting and analysing data from HR systems, in order to inform decision making and fulfil statutory reporting obligations
- Ability to present data and qualitative and quantitative data and management information clearly and in an insightful way
- Sound numerical skills and attention to detail to be able to compile and check statistical reports
- Strong skill-set in using Excel and other software, to undertake complex performance and reward modelling
- Experience of job evaluation methodology and job families
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job description
Caseworker Role (OISC Level 1, 2 and 3)
About us
The Refugee and Migrant Centre (RMC) is an established, multi award winning charity that provides a safe, welcoming environment to thousands of refugees and migrants living in the Black Country and Birmingham.
Our highly skilled and diverse staff team provide a broad range of services including advice and support on immigration (OISC regulated level 1, 2 & 3), employment, welfare, education, ESOL, housing, homelessness, destitution, citizenship, health and wellbeing.
RMC have been assisting beneficiaries to access and sustain appropriate accommodation and improve their housing and living conditions for nearly two decades. RMC also deals with many aspects of homelessness, destitution, rough sleeping, exploitation, etc.
Why work for us
Our culture is what makes us unique. We encourage an open, honest working environment where people are valued. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes.
What you will be doing
All Caseworkers (Levels 1,2 and 3) will be required to carry out the tasks shown below. The skill level to progress from one level to the next level is also detailed below.
· To provide professional and effective OISC regulated casework as well as advice, guidance and support to a broad range of RMC’s service users.
· To assist/support the team and the management to meet the needs of the beneficiaries and achieve targets.
· To support and supervise colleagues on a lower level of OISC regulation and designated volunteers.
· To deliver presentations and represent RMC at meetings/events when required by management.
· To take responsibility of projects related to the job
Working within the team
· To ensure the requirements of OISC are respected and met during the delivery of immigration-related advice and casework.
· To assist the senior colleagues and managers in order to drive efficiency, quality, systems improvement and target achievement.
· To supervise and/or manage colleagues on a lower level of OISC-regulation and designated volunteers.
Casework and advice
· To offer advice & casework to service users with various aspects related to their immigration case.
· To deliver the appropriate level of casework either independently or under supervision, depending on the level of OISC registration.
· To provide appropriate support and mentoring to any caseworkers and/or advisors that are under this role’s supervision.
· To maintain confidentiality in all dealings with service users and ensure their needs are met in a satisfactory and sensitive manner.
Other
· To be responsible for the day to day delivery of specific projects if requested by the Senior Management Team–this is flexible and could change depending on the nature of funding.
· To represent RMC at external meetings and events when required by senior colleagues.
· To maintain effective working relationships with partners and stakeholders.
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed
___________________________________________________________________
OISC Level 1
Skill / experience Essential Desirable
· OISC Level 1 Accreditation or equivalent
· Commitment to working towards level 2
· Experience of advice work dealing with asylum seekers, refugees and vulnerable migrants.
· Ability to communicate complex information clearly to distressed clients.
· Commitment to equality and diversity.
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
· An ability to self-motivate and work independently.
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Educated to degree level or equivalent.
· A proven record of team work and flexibility.
· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.
OISC Level 2
Essential Desirable
· OISC Level 2 Accreditation or equivalent
· Commitment to working towards Level 3
· Experience of complex advice work dealing with asylum seekers, refugees, vulnerable migrants and ‘outside of rules applications
· Ability to communicate complex information clearly to distressed clients
· Commitment to equality and diversity.
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
· An ability to self-motivate and work independently.
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Educated to degree level or equivalent.
· A proven record of team work and flexibility.
· Excellent listening skills and ability to empathise as well as
· establish boundaries to avoid emotional over involvement.
OISC Level 3
Essential Desirable
· OISC Level 3 Accreditation or equivalent
· Experience of delivering complex advice work dealing with asylum seekers, refugees, vulnerable migrants, ‘outside of rules applications’ and representation at tribunal.
· Ability to communicate complex information clearly to distressed clients.
· Commitment to equality and diversity.
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills.
· An ability to self-motivate and work independently.
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Educated to degree level or equivalent.
· A proven record of team work and flexibility.
· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement.
The client requests no contact from agencies or media sales.
The Hammersmith and Fulham service comprises of one high support hostel and two medium support hostels, housing 24 people experiencing mental ill health who may also have other complex support needs including substance use and offending behaviour or who may present with behaviours which can challenge.
About the role:
The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. The Project Worker will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.
The projects provide support 24 hours a day and are staffed by a Night Concierge and Project Workers, this requires regular weekend working. All work undertaken will be in line with planned support. Staff are responsible for making sure that clients are actively involved in the process and that the support offered is full and holistic.
About you:
- Demonstrable experience of working with people experiencing mental health problems and other complex needs.
- A demonstrable understanding of Mental Health Legislation and how it can be applied.
- A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
- A working knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses.
- A demonstrable understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion.
- A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
- A proven ability to create and deliver SMART action plans with clients through high quality risk and needs assessment.
- A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payment.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Sunday 28th April at midnight
Interview Date: Wednesday 8th May via Microsoft Teams
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We're looking for an inspirational people person to join us as an Assistant Manager and working in our Edinburgh Dalry shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.
You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.
About Shelter Scotland
A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Benefits
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, childcare vouchers, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Roma Outreach Worker (Full-time, 12-month fixed term contract)
Kingston upon Thames, Greater London
37.5 Hours per week
This role will require the person to work early mornings and late nights in order to conduct outreach shifts in the Borough.
UK Driving Licence and Romani or Romanian language skills are essential.
About Us
We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.
The Benefits
– Salary of £31,500 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme
This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.
The Role
The purpose of the Roma Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support Roma clients, providing a continued and consistent point of contact whilst assisting them in navigating the various change pathways available to them.
Are you passionate about utilising your language skills to assist in ending rough sleeping? Our organisation takes a proactive stance in supporting individuals away from rough sleeping, aiming for permanent transitions from rough sleeping.
We are seeking a dynamic and self-driven individual with language proficiency in Romanian or Romany to join our Kingston Outreach Team as a Roma Outreach Worker. In this pivotal role, you will engage in street outreach shifts, assess needs, and deliver personalised case management. It is the beginning of assisting clients on their journey from homelessness to independence.
To be considered for the role of Roma Outreach Worker, you will have:
- Able to speak Romani or Romanian fluently or to a high level.
- Full and clean UK driving licence.
- Good understanding of the Roma communities.
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement.
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge.
- Able to develop positive and professional working relationships with clients to facilitate the best possible outcomes and address issues of social isolation and exclusion.
- Experience in conducting client assessments and interviews and outcome monitoring.
For further and more detailed information on the role and person specification, please review the Job Description.
SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.
At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
So, if you’re seeking your next challenge as a Roma Outreach Worker, please apply via the button shown.
The client requests no contact from agencies or media sales.
Salary: £35,452.51 per annum
Location: Homeworking (remote position based within the UK)
Contract: Fixed Term until 31st March 2026
Hours: 37.5 per week
Closing date: Wednesday 24th April 2024
Do you have strong analytic skills and a good understanding of digital products and experience of business intelligence tools such as Power BI? Then join Shelter as an Insight Analyst and you could soon be playing a crucial role at the heart of our Data & Insight team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Part of our Strategy Enablement Directorate, the Data & Insight Team delivers high quality data and database management, administrative services and business insight to the department and other teams across Shelter. Custodians of supporter data for its full life cycle, running through everything we do is a commitment to maintaining the highest standards of data quality and embedding a culture of standards, both in terms of compliance and best practice across the department. We work closely with the wider team including our Head of Data and Insight, Data Architects, Data Engineers and Insight Analysts to help Shelter achieve its organisational strategy in helping the fight to end homelessness.
About the role
This is an exciting role within our Data and Insight team. Our Insight Analysts play a key role in defending the right to a safe home, working with complex data and turn it into meaningful insight, trend analysis and forecasting while ensuring our data is fit for purpose. You’ll be using reporting and analytic tools such as Google Analytics to present insight in a range of formats and you’ll be responsible for improving our data collection and use of data to understand the impact of our work.
We’ll also rely on you to advise on the development and implementation of processes for data extraction, cleansing, analysis and visualisation to help drive our learning. Working with the insight and Digital Product teams, you’ll improve reporting quality and capacity across Shelter’s digital services products as well as incorporating new data sets where applicable and continually reviewing our data quality, insights and reporting. And you’ll also advise on the direction and use of analytics before and during a project lifecycle to track and advise the project’s successes and areas we can improve on.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
We’re looking for a motivated self-starter to join the Data and Insight team as an Insight Analyst, focusing primarily on the digital user experience (UX) and customer satisfaction needs of a specific contract. This is an excellent development opportunity in the growing field of digital analytics. You’ll be a super-user of Google Analytics, and a confident user of Excel, with some experience of business intelligence tools e.g Power BI.
Strong analytic skills are a must, as is the ability to solve problems and prioritise your own workload. You’ll have meticulous attention to detail and the ability to manage and develop both immediate and long-term reporting. You’ll also have excellent communication skills and can confidently explain technical concepts to stakeholders at all levels, as well as being a fast learner who can pick up new tools and concepts quickly. What’s more, you’ll be experienced in blending and interrogating multiple sources of data to achieve actionable insight for different audiences, customers and markets.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should address and cover the ‘About You’ points in the job description. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them
The client requests no contact from agencies or media sales.
Do you have experience with trauma-informed and person-centred support? Based in Manchester, we are looking for a Navigator to help work between partner organisations and adults to provide positive collaborate outcomes. If you want to make a difference in your local community, this might be the role for you.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The team will be made up of six Navigators based across the City of Manchester, as well as a Peer Coordinator. You will hold your own caseload, supported by the Team Leader. You will work alongside Navigators who are based within partner organisations at the Big Life Group and Back on Track, as well as a team of peer volunteers. The team is also responsible for contributing to Shelter’s wider community priorities and work with internal colleagues to deliver our strategy.
About the role
The service will provide Early Help Support for Adults facing multiple disadvantages via the ‘Bringing Service Together for People in Places’ (BST PiP) programme in Manchester and the national Changing Futures programme. Your role will be to work directly with adults and liaise with linked agencies and services in the community to improve outcomes. Your collaborative, trauma-responsive and person-centred approach will be key to achieving this. You will identify blocks and barriers within existing systems and find solutions to make wider and transformational change locally. We put the involvement of people with lived experience of multiple disadvantages at the heart of delivering this service and in co-production of future delivery.
About you
You will need experience of frontline services, supporting adults from diverse backgrounds with multiple and complex needs and/or multiple disadvantages. You will need to demonstrate a good understanding of Manchester based services and community assets, be able to represent Shelter externally and have an appreciation of the barriers and personal difficulties faced by people accessing local services, You will have a proactive, creative, and collaborative approach, great relationship building skills, a flair for leading change and the confidence to challenge the status quo You will also have demonstrable experience of working with volunteers and co-production.
Benefits
In return we offer a competitive salary and a wide range of benefits, including 30 days of annual leave (pro rata for part time colleagues), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Home is everything. We exist to defend the right to a safe home. Join us in ending the devastating impact the housing emergency has on people and our communities.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Young Persons Housing Advisor
Salary Banding: £27,500 per annum (salary banding)
Contract: 1 x Fixed Term Contract until end of March 2025 (possible extension depending on funding)
Hours: Full Time, 37 Hours Per Week
Location: Hybrid / Hatfield - Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
We are looking for a dedicated and passionate Young Persons Housing Advisors to join our team based in Hatfield! You will be responsible for providing advice, guidance and support to vulnerable people aged 18-24 years.
How will you make a difference?
You will support vulnerable young people to find or maintain suitable accommodation. This involves setting up and or / sustaining their tenancies thus helping to prevent repeat homelessness. You will provide housing advice and support, including information on the relevant benefits and will assist them to identify other support needs, such as mental health issues.
The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.
What can we offer you?
- A supportive, knowledgeble team and organistion
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
- Holiday Purchase Scheme
- People's Pension Plan contribution
- Group Life Insurance plan
- Opportunities for personal and career development
- Hybrid working - option to work from home up to 2 days per week
- An additional annual leave day on your Birthday
- Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
- Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme
What will you be doing?
- Manage a caseload of young people aged 18-24yrs.
- Ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted to ensure that they meet their individual needs and goals.
- Build a professional and trusting relationship with the young people to enable to them to engage with the support and improve their situation and prospects.
- Engage effectively in multi-agency working, developing collaborative relationships and partnerships with relevant staff in a range of agencies to broker and co-ordinate support for young people.
- Maintain an up-to-date knowledge of income related subjects such as benefits, money advice & grants.
- Be hyh’s benefits & money advice specialist, sharing knowledge and providing advice to the teams.
- Take the lead in developing and delivering benefits and/or money advice training.
- Work in partnership with the Catalyst Housing Floating Support staff to provide a consistent service countywide.
- Be ambassador for the charity both internally & externally to further hyh aims whilst protecting and enhancing its reputation.
- Immerse hyh’s values into your professional practice at all times.
- Establish and maintain excellent working relationships with external agencies and partners to ensure we are a provider of choice.
- Actively participate and provide valued contributions in supervision, team meetings and other meetings as appropriate.
- Work as part of a team by supporting, communicating, and engaging with your colleagues.
- Identify where crisis management is required and liaise with relevant services to ensure the crisis is responded to and prevented where possible.
What can you bring to the team?
- Candidates Must have a full clean driving license and use of own vehicle for business purposes
- Able to demonstrate an understanding of the problems facing homeless young people.
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive.
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines.
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Excellent planning, organisational & time management skills
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)
- Have a flexible working approach to the needs of the service users.
- IT literacy including excel, word, teams and outlook
- Highly motivated with the ability to work using your own initiative and as part of a team
- Excellent interpersonal skills with the ability to build positive professional relationships.
- Ability to communicate clearly both verbally and in writing
- Willingness to work flexibly where required.
- A commitment to undertake training where required and an enthusiasm for new challenges and experiences.
If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so
We would like a personal statement covering the following questions, please attach this with your CV to the application:
Why does this role interest you and what attracts you to HYH?
What is your experience of working with vulnerable people?
This role involves a lot of administration tasks, please describe your experience with this.
Closing Date 19th April 2024
Recruitment afternoon - proposed for 23rd April 2024
If you require any adjustments in the way you apply for this role, please contact us outlining how we can help make an application easier.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
C4WS Welfare Coordinator Advert 2024:
C4WS Homeless Project (registered charity, no 1189622) which provides support to people experiencing homelessness year-round, through a well-established winter night shelter in Camden, a lunchtime club, Jobs Club, mentoring scheme, hosting scheme and various other activities. We are passionate about helping people rebuild their lives after homelessness and working towards living independently.
What We Do:
Every winter, we work with a number of churches in the London Borough of Camden who offer their venues to us to run a night shelter. We operate from a different venue every night of the week, and run one circuit, accommodating 16 guests.
We provide camp beds and offer a hot evening meal. Our guests leave in the morning after a hot breakfast, ready to attend activities and meetings in our offices in Euston.
Advice and Support
Whilst the shelter operates seasonally, every winter, our team works year round, dedicated to offering advice, advocacy and practical support. This can be accessed by former night shelter guests, and via our weekly drop in, Friday Club. Guests can also access other services provided by C4WS including lunch, laundry and showers.
The Role:
Our small, dedicated team is looking for a Welfare Coordinator, to deliver holistic welfare support to all those who access our services. You will work alongside another member of the team to ensure that guests are supported both during and after their stay in the C4WS night shelter to ensure the stability of their move on.
You will possess a passion for working in the homeless sector, supporting those experiencing homelessness to rebuild their lives and ideally have direct and relevant experience of working with this demographic, or similarly vulnerable and/or disadvantaged groups.
As well as providing Welfare Support, you will also be a presence at the shelter for up to two evenings a week during the shelter season (November – March) including weekends, and you will need to lead a team of volunteers to ensure the safe running of the shelter on those occasions.
C4WS is a small charity, that delivers an outstanding service to those who access our support. It is thanks to a wide network of referral partners, corporate and individual volunteers, plus the support of several religious communities in Camden, who we have worked with over the last 20 years, that we can have such a positive impact on a person’s life. You will become part of that network, and learn more about the sector, as well as being focused on the current landscape of homelessness in the Borough of Camden.
Essential:
• Experience of working with and supporting homeless people, or similarly vulnerable and/or disadvantaged groups.
• Highly organised, the ability to prioritise workload and work efficiently to deadlines.
• Strong interpersonal skills: the ability to listen to and work effectively alongside shelter guests, volunteers, staff, trustees and partner agencies.
• Experience of assessing risks both formally and ongoing, and at putting appropriate measures In place.
• Experience of managing challenging behaviour, incidents and emergencies.
• Good oral and written communication skills.
• The ability to take initiative when appropriate and work unsupervised, including being punctual and reliable.
• Good office-based administrative skills including computer literacy.
• Ability to work flexibly and collaboratively.
• The willingness to undertake any training, as deemed appropriate by C4WS.
Desirable
• Knowledge of welfare benefits process
• Experience of representing an organisation publicly i.e. via the media and at events
• Knowledge of Camden
Salary: £30,000 per annum
Contract: 1 year contract subject to review and extension based on performance
Application deadline: Tuesday 7th May at 12pm (midday)
Interviews: Week of 13th May 2024
Please send your CV alongside a covering letter detailing why you are the right candidate for the role.
C4WS is an equal opportunities employer.
Community Outreach Worker
Established as a resident-led Partnership in Walthamstow and funded by the National Lottery through the Big Local Scheme, St James Street Big LocaL (SJSBL) are one of 150 areas to receive £1m of funding to deliver a programme of activities that improve the quality of life for all local residents.
Our aim is to empower and bring people together to build partnerships and to encourage local residents to speak out and let their voices be heard. We are dedicated to helping the community to thrive and make special efforts to ensure seldom-heard groups are included in all we do.
We are now looking for a dynamic and enthusiastic Community Outreach Worker to help us achieve our legacy ambitions for the project which is for St James Street Big Local to outlive the Big Local funding. This individual will excel in the community environment focusing on public engagement and mobilising activists and volunteers all whilst executing our delivery plan.
As a resident-led Partnership Board we are proudly working with our Locally Trusted Organisation. They hold and process our grant payments and employ our valued delivery workers on our behalf.
Key Responsibilities for this role:
- To create, execute, and promote community initiatives in line with established priorities.
- To collaborate with the Programme Manager to successfully implement projects.
- To proactively engage with local residents regarding St. James Street Big Local priorities and provide relevant recommendations to the Partnership.
- To engage with the varied community to enlist volunteers for both the partnership board and community initiatives.
- To be actively involved with physical and digital communications including flyers, website, Social Media, newsletters and face to face communications.
- To develop a programme of events, services and activities to directly impact the local community.
General expectations:
- To support the Programme Manager with the implementation of projects and activities that aid St James Streets mission.
- To support, promote and publicise the wider St. James Street Big Local Partnership and projects to raise the St. James Street Big LocaL profile.
- To work flexibility in accordance with the needs of the project, including occasional evening and weekend work.
Location: London
Contract: Fixed Term Contract, Part time
Salary: £20,000 (FTE £28,572)
Hours: 26.25 hours (3.5 days a week)
Benefits: Competitive
Closing date: 21-04-2024
REF-213 080
Salary: £59,588 (London) / £55,890 (National) per annum
Hours: Full time
Contract: Fixed-term for 12 months
Benefits:
- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Location: London/Bristol - employees are able to work from home on an arrangement agreed with their line manager
An exciting opportunity has arisen at the National Housing Federation (NHF) for an interim Head of Business Development. We are looking for someone who can effectively manage and grow our existing commercial relationships and who can also lead on a thorough review of our current approach to Business Development in the run up to the NHF’s next three year business strategy due to start from April 2025.
Our Business Development team generates commercial income through partnerships with commercial companies who want to access our members. The team ensure that companies we partner with deliver services and products that are relevant to our members’ business needs, and that they share our ethos. The Business Development team is also responsible for negotiating deals with companies to provide support and services to members free of charge as a benefit of the NHF membership.
The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF here: www. housing. org. uk/ about-us/
Interested in helping us review and repurpose our commercial relationships to put them on the strongest footing for the next few years?
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- To take strategic oversight of the NHF business development activities and responsibility for achievement of their challenging targets and objectives.
- To lead the business development team so commercial partnerships are expertly managed, setting and monitoring performance targets, ensuring each one receives impeccable service and achieves maximum profile within the membership.
- To maintain strategic oversight of the format, direction and style of commercial partnerships and business development products and services.
- To ensure our commercial relationships are in line with our members’ values and business priorities and provide real value for our members.
- As part of the NHF management to take responsibility for how the organisation performs, working with other Heads to ensure that resources are used most effectively to deliver the business plan.
The successful candidate:
The successful candidate will be able to demonstrate:
• Experience and understanding of setting a commercial strategy, aligning income targets with overall business strategy and priorities.
• Experience in a management role of growing commercial income from existing products and services.
• Experience in a management role of identifying, developing and successfully bringing to market large scale new products and services.
• Exceptional negotiation skills and an ability to manage complex commercial and wider relationships as well as knowledge of the full account management process.
• Experience of formulating and implementing changes to ways of working at departmental and organisational level.
• Experience of financial management – budget setting, forecasting, monitoring costs, ROI models and delivering, or exceeding, budgets.
• In-depth knowledge of effective marketing strategy and practice, including the impact of digital opportunities.
• An understanding of delivering commercial activities within a not-for-profit membership organisation.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – www .housing. org. uk/about-us/transparency/ who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.
Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please email Stephanie Green, People Manager at hradmin @housing .org .uk with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 21 April 2024
Interview date: 2 and 3 May 2024
Salary: £37,181.68
Location: Sheffield Northbank office – please note this role is hybrid and will involve working in the office at least once a week. Applicants must be willing to work from both locations as required.
Contract: 12-month fixed term contract
Hours: Full time, 37.5 per week
Closing date: Thursday the 18th of April 2024 at 11:30pm
Have you got proven experience of working in a customer service environment along with coaching teams in a tele-fundraising setting? Then join Shelter as a Supporter Services Team Leader and you could be a part of developing our fundraising teams across Shelter.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The outbound Supporter Services team is based in Sheffield, this role is part of our Income Generation directorate within the Individual Giving team and works in collaboration with our Services teams based in Sheffield. The Supporter Services team manage outbound calling activity which underpins the income raised by the Individual Giving team.
The team provides high quality services for new and existing Shelter supports helping to promote Shelter’s work, raise awareness of house and homelessness and enhance the organisation’s ability to retain and recruit supporters.
About the role
You will report into the Resource & Support Manager and develop the tele-fundraising team through active coaching, guidance and as an escalation point. You will be responsible for developing the direction of and delivering the outbound calling programme which includes anniversary and welcome calling to our supporter and leading in the testing and development of campaigns.
You’ll also be responsible for management of our supporter services outbound calling team and acting as an escalation point for any complaints, as well as being the training and development lead for tele-fundraisers supporting them to deliver high quality calls and build workplace skills for the future.
About you
To be a successful in the role you will need to have in depth experience of working in a customer service setting in a supervisory capacity where you’ve supported colleagues in career development. Along with, proven experience of collaborative working with setting targets and supporting a team to achieve these and introducing new ideas, methods, and ways of working critiquing campaigns and activity to assess and improve.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.