Head Of Communications Jobs
Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.
This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.
You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.
The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of stakeholders, building relationships where you are trusted and inspire confidence.
You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.
We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.
What we offer
We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.
We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.
Our benefits package includes:
- 26 days annual leave plus bank holidays rising to 29 days after 5 years of service.
- A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional time-off in lieu each year
- A generous pension scheme
- Retail portal benefits programme
- Heath and well-being councelling
- Membership with the Chartered Institute of Housing
How do I apply?
Please send us the following three documents
- An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
- A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification.
- A completed Diversity Monitoring form.
Applications must be received by 12noon on Tuesday 29 April 2024 with the subject heading “Resident Engagement and Resolution Officer”
We will hold face-to-face interviews for this role on the week beginning on 6 May 2024. We will contact successful applicants directly to organise interviews.
To offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life.
We are delighted to be recruiting an exciting job share opportunity as the Head of Fundraising and Communications at Herts Young Homeless. The charity offers a fantastic and inclusive work environment with the ability to work in a hybrid capacity.
You will lead on income generation to fund the provision of high-quality services that break the cycle of youth homelessness through education, advice and support. As the Head of Fundraising & Communications you will be part of the senior leadership team having joint responsibility for the delivery of the charity’s strategy. Focusing on philanthropy and partnerships you will ideally come with a wealth of knowledge within high value fundraising.
As the Head of Fundraising and Communications you will need:
- Significant experience within income generation, preferable high value and corporate streams
- Experience of identifying and developing new funding streams and building lasting relationships which will deliver long term sustainable income.
- Strong management and development skills with the ability to inspire team members
Salary: £45,000 - £50,000 per annum FTE
Contract: Permanent Part-time
Location: Hybrid – Office in Hatfield with option to work from home
Closing date: Ongoing
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
If enough applications are received the charity reserve the right to end the application period sooner.
Job Title: Assistant Director - Communications and Content
Location: Flexible - Home-based, Shelter Office-based, or combination with regular travel to London and other locations
Contract Type: Interim, 12 months Fixed Term Contract
Accountable to: Director of Communications, Policy, and Campaigns
Salary: £78,441per annum
Hours: 37.5 per week (pro-rata if part-time)
Leave: 30 days holiday per annum + Exceptional Benefits
Closing date: Sunday 5th May at 11:30pm
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the Team
This interim role reports to the Director of Communications, Policy and Campaigns (CPC), alongside other Assistant Directors.
The CPC team drives Shelter's campaigns for social housing and renters' rights, supporting our services and income generation efforts.
You'll manage heads of important content and engagement teams, driving strategic direction and collaboration across functions.
About the Role
As Assistant Director Communications and Content, you'll lead Shelter's communication efforts, ensuring impact, reach and a coherent organisational voice.
You'll oversee media teams, drive cross-channel campaigns, and develop ambitious communication strategies. With your experience in matrix management and project/change management, you'll guide teams to achieve our strategic goals amidst organisational change.
About You
We're seeking candidates with extensive experience leading and managing media and communications teams, along with a track record of developing impactful cross-channel campaigns. Your ability to navigate complexity, build collaborative relationships, and drive strategic change will be crucial in this role.
How to Apply
Please reserve the following dates in your diary when you apply:
- An introduction Interview will take place Friday 10th of May virtually for approximately 30 minutes
- Panel Interviews will take place virtually on Monday 13th of May
Please ensure you have read the full Recruitment Pack before applying. Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should address and cover the following 3 questions. Answers should not be more than 250 words in length.
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Can you elaborate on your experience leading and managing high-performing communication team/s? Please provide an example of a successful initiative or project you led, highlighting how you achieved strategic objectives.
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Can you provide an example of a time when you led a high-performing team/s through a period of significant change or transition? How did you approach managing both the strategic objectives and the team dynamics during this process?
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Please elaborate on your experience of leading external communications that deliver on values of anti-racism and inclusion - highlighting how you navigated challenges and supported team members to feel empowered to contribute.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension, and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support, and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Safeguarding
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect.
All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Salary: £59,588 (London) / £55,890 (National) per annum
Hours: Full time
Contract: Fixed term until March 2025
Benefits:
- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Location: London/Bristol - employees are able to work from home on an arrangement agreed with their line manager
An exciting opportunity has arisen at the National Housing Federation (NHF) for an interim Head of Member Relations to ensure that our members are at the heart of what we do. Working in a team with two other Heads you will lead and manage our member relations team of 8 External Affairs Managers, plus our member intelligence and business support teams. You will work closely with colleagues in Public Impact taking a lead on ensuring that our influencing strategy and policy positions reflect our Housing Association member priorities.
The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.
Interested in a varied and challenging role in a trade association during a busy general election year? Are you committed to working to support our members in providing quality homes and tackling the housing crisis?
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- You will shape our strategic engagement with members to ensure our external influencing and policy positions reflect their priorities, working collegiately with colleagues in the Public Impact Directorate.
- You will lead programmes of work, aligned with organisational priorities, leading teams of people from across the organisation.
- You will ensure member satisfaction and member risk is understood, monitored and managed effectively by the member relations team and wider organisation.
- You will work with colleagues across the NHF to ensure that the organisation’s resources are used to deliver agreed offers to cohorts of members, and exceptional service for all members.
- You will manage the work of at least two External Affairs Managers, the Member Intelligence team and the Member and Business Support team as agreed with the Executive Director.
The successful candidate:
The successful candidate will be able to demonstrate:
- Strong knowledge and understanding of the housing sector and the issues facing Housing Associations.
- Knowledge and experience of establishing and maintaining relationships with senior customers and stakeholders demonstrating credibility, diplomacy, effective communication and negotiation skills.
- Clear leadership skills, able to lead complex programmes of work effectively, both through direct line management and matrix management.
- Ability to manage budgets effectively.
- Excellent analytical skills and ability to summarise complex information effectively to aid decision making.
- The ability to manage and motivate a high performing team.
- Ability to manage budgets effectively.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.
Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 6 May 2024
Interview date: 24 May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours: Full-time, 37.5 hours per week (Mon-Fri, 7.5 hours per day). May be required to work occasional evenings and public holidays.
Contract: Permanent
Salary: In range of £58,000 per annum
Location: London, E8 4DG
Our client, Peter Bedford Housing Association (PBHA), is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, they empower people to learn, access work and discover their creative talents. Based mainly in Hackney, Islington, and Newham, they work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA work enables people to move on and lead independent lives.
PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.
The role:
Reporting to the CEO, the Head of Property and Development will oversee the provision of high-quality asset management and repair services in-line with PBHA values and strategic objectives. Working closely with the Director of Services, the successful candidate will aid in the identification, management and acquisition of opportunities that will enable PBHA’s strategic growth. The role will help to ensure that PBHA’s work, and homes, meet building standards, health and safety obligations, regulatory framework, and will always provide a high-quality service to PBHA tenants.
Key duties and responsibilities:
- Spearhead line-management of PBHA’s Property and Development Team through performance management and handling employee relations issues if necessary.
- Organise and coordinate work programmes.
- Lead Housing Development programmes ensuring compliance with building standards, health and safety and regulatory requirements.
- Participate in the recruitment, selection, induction and onboarding of team members.
- Participate in on-call rota and respond appropriately to out of hours incidents.
- Provide strategic and operational direction to enhance the long-term management and investment objectives of the property portfolio.
- Ensure PBHA’s assets are surveyed and data records are established and upheld to monitor property condition.
- Oversee and manage stock improvement and maintenance programmes, ensuring that they meet service standards and agreed budgets.
- As a member of the Senior Leadership Team, present to Board and Services Committee, offering recommendations in accordance with the Asset Management Strategy.
- Develop high quality policies, procedures and systems relating to Property and Development Service.
- Advise tenants and other PBHA teams on strategy and future policy implementation.
- Propose appropriate partnership development opportunities to the Senior Leadership Team.
- Monitor and evaluate service delivery, collating information for monthly, quarterly and annual performance metrics.
- Respond proactively to complaints regarding services, staff and contractors.
- Develop and implement new procedures in response to legislation changes and emerging best practice.
- Aid team in creating and maintaining good working relations with landlords, contractors and professional consultants.
Person specification:
- Experience delivering and improving Repairs and Maintenance Service, preferably for a Registered Provider or Charity.
- Substantial project or change management experience.
- Experience developing specifications for property related tenders and managing contracts.
- Revenue and Capital Budgets experience.
- Staff management experience.
- Building related qualification and professional body membership, e.g. RCIS/MCIOB, degree or HND in building management.
- Knowledge of project management, e.g. PRINCE 2/APM Techniques.
- Experience of housing development issues, funding, approaches and financing.
- Sound knowledge of health and safety legislation.
- Prioritisation and ability to work independently as well as part of a team.
- Strong IT and data management skills.
- Strong communication skills, both written and oral.
- Communication skills, specifically with stakeholders.
- Committed to innovation and creating customer value.
Peter Bedford Housing Association offers in return:
- Excellent support
- Enhanced company sick pay
- Access to an extensive range of training
- A psychologically informed environment
- 26 days annual leave per annum plus bank holidays, rising up to 30 days with service
- Cycle to work scheme
- Eye care vouchers
- Agile working.
To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.
Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
- The Major Giving Manager role is part of an ambitious and forward-thinking Fundraising & Communications team and you will play a major role in shaping and developing our Major Giving programme.
- You will have a strong background in building relationships and identifying and developing new prospects.
- You will have experience in the development of strategic and creative Major Giving programme and to be excited at the prospect of pursuing new opportunities for the organisation by engaging with new Major Donors and Legacy pledgers.
Salary: £38,917
Closing Date: Tuesday 30th April
Interview Date: Thursday 9th May
Full job description can be found on our website.
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Salary: £46,698 - £50,000 (London) / £42,373 – £43,419 (National) per annum
Hours: Full time
Contract: Permanent
Benefits:
- 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
- Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
- Attractive family friendly policies;
- Private healthcare cover;
- Season ticket loans;
- Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Location: London/Bristol - employees are able to work from home on an arrangement agreed with their line manager
An exciting opportunity has arisen at the National Housing Federation (NHF) for an innovative, dynamic and data-led Marketing Manager to promote our sector-leading conferences and services to our sector. Our growing event portfolio is second to none in the housing world, with the Prime Minister previously addressing our headline event. We also offer a diverse range of services and benefits that help our members do their vital work in communities around the country.
The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF on our website.
Could you lead our dynamic marketing team that promotes events and services with social purpose?
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
- Direct and digital marketing experience, including in B2B environments.
- Planning and delivering marketing strategies that meet and exceed incoming targets.
- Analysing and interpreting data to make data-led marketing decisions.
- Managing, motivating and developing staff.
Experience of marketing events is desirable, but not essential.
The successful candidate:
The successful candidate will be able to demonstrate:
- Creating and delivering high-quality marketing campaigns.
- Leading, motivating and managing four people in the Marketing team.
- Shaping messaging and new brands with real autonomy.
- Manipulating and analysing data to inform marketing campaigns and product development.
- Working closely with the Head of Events and Head of Business Development to identify and develop new partnership opportunities, pricing models and income streams that support our social purpose and the long-term sustainability of the NHF.
Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.
Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 2 May 2024
Interview date: 13 and 14 May 2024
To lead the volunteer team and maximize the potential of volunteering to support the service. The post holder will lead on the recruitment, retention and training of volunteers, working closely with the Head of Fundraising, Volunteering and Communications. They will organise volunteer recognition events, feedback opportunities and ensure that volunteers have the opportunity to participate in all staff events such as meetings, away days and training sessions.
The Volunteer Lead will hold responsibility for the corporate volunteering programme, facilitating teams to undertake volunteering. They will also work in collaboration with the Fundraising team to establish a homelessness training/education element as part of the corporate social responsibility experience.
Benefits: Progressive career development opportunities, 28 days holiday entitlement (pro rata), increasing to 31 based on length of service, time off in lieu for Bank Holidays worked, access to an ethical pension scheme, invitation to join the Employee Voice group, Wellbeing Wednesdays, central Digbeth location.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Islington Mental Health Accommodation Pathway Service.
£31,535.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
About the Role:
Islington Mental Health Accommodation Pathway provides support to people living with various mental health conditions and complex needs. The service consists of a 24-hour supported accommodation service, and 3 medium-low supported accommodation services across the borough of Islington. The service provides support with emotional, social, physical & domestic needs. You will be skilled in engaging both customers and stakeholders and have a good understanding of the needs and diversity of this client group. You will be able to demonstrate the ability to work in a therapeutic environment that at times can be challenging and provide quality, evidence-based care and risk management strategies. You will be highly motivated and committed to continuous professional development. You will be committed to supporting customers through their recovery journey and skilled in engaging them with their move-on pathway. You will work flexibly to respond to emerging needs and effectively address the needs of the customer group.
For full job details, please visit our website.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Collate and update electronic data bases and systems to record and monitor customer files and outcomes
Coordinate and assess new referrals
Budget management of petty cash and invoice payments
Develop key business relationships with all appropriate relevant customers/external partners to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed -by the Contract Manager/Heads of Operations
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is passionate and enthusiastic about his/her career and job experiences.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
What you'll bring:
Essential:
Educated to degree level or equivalent
Experience building and develop strong professional partnerships with external providers aligned to their specialism
IT Literate
Desirable:
Other relevant professional memberships and/or specialist qualifications are desirable
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Margins Project, Union Chapel’s Frontline charity, work with people who are homeless or who are at risk of homelessness and helps address pertinent social justice issues these communities face.
The charity runs three integrated programmes:
• a community drop-in programme providing access to nutritious hot meals, and limited access to showers & laundry services.
• advice and engagement programme providing one-to-one as well as group advice service on benefits and housing, and onward referrals to pertinent services.
• support employment programme offers a paid catering training to 10 people who have had experience of homelessness, substance misuse, mental ill-health, and or imprisonment.
Our range of services are designed to help guests (service users) at varying stages, from having no roof over their head to getting back into employment.
This role offers an opportunity for an experienced adviser to help shape and evolve Margins services. Experiences on the ground at the drop-in programme inform the charity’s strategic direction. The role will involve expanding our partner network to link into pertinent statutory and other charitable organisations that provide services that will help our guests with their housing, substance misuse, recidivism, and mental health challenges.
We work closely with people on an individual case work basis to get guests off the streets, into hostels or temporary accommodation where possible, and work with private and social landlords on a range of issues. We support and represent the people we work with on the phone and in person, including at the council, the doctors, the job centre, and benefits tribunals.
Our drop-ins run on Mondays and Wednesdays 11:00am to 1:00pm where attendance is currently from 65 to 75 guests. The advice and engagement worker works more intensively with smaller numbers of up to 20. The demand for more follow up work and advocacy support has been increasing over the last two years and this in-house advice worker is critical for this demand.
Working collaboratively with the Drop-in Community worker (currently vacant), the head chef, and a small group of dedicated volunteers, you will be responsible for the support of a caseload of guests, some with complex needs, and will undertake key work responsibilities including registering the guests, identifying their housing, benefit and personal needs and conducting all necessary follow ups including occasional advocacy support, where deemed necessary.
Job Title: ADVICE AND ENGAGEMENT WORKER
Responsible to: Head of Margins
Location: Margins Offices at Union Chapel, Islington, London
Salary: £32,500 - £35,000
Terms: Full time 37.5 hours per week with 1 hour unpaid for lunch.
Three-month probation, two months’ notice.
23 days annual leave + bank holidays. Workplace pension scheme (NEST)
Start date: May 2024
Purpose of Job:
• To advise and assist guests (service users) with benefit claims and related issues, e.g., Housing Benefit, DLA, PIP, Income Support, ESA, Universal Credit, and other benefits. In particular, assisting them to claim Housing Benefit and UC to reduce risk of rent arrears.
• To develop significant contact and liaison with comparable housing and benefits advice organisations.
• To encourage guests engage with Margins activities, and where practicable, with the wider Union Chapel activities.
• To develop, facilitate and deliver group advice workshops/training programmes and open discussions forums to engage guests who historically do not engage with Union Chapel.
• To Refer Margins guests to relevant internal and external services.
• In liaison with the head of Margins and the chef to refer potential candidates to Margins’ Supported Employment Programme.
The Advice and Engagement Worker will have an active role in identifying and engaging guests as well as referring potential candidates to the Supported Employment Programme, a programme anticipated to expand beyond its current services in Margins catering.
Responsible For:
• Working with caseload of guests
• With the support of drop-in services community worker (currently vacant) to ensure the smooth running of the drop-in services
• Identifying opportunities to improve services both at a project and organisational level.
• Assist the Head of Margins in ensuring that the Margins Project remains GDPR compliant.
• Represent the organisation effectively internally and externally.
• Working in partnership with statutory and other charities to deliver co-ordinated support to guests.
• Identify relevant training opportunities in capacity building.
• Initial liaison with and acting as the first referral contact for the Supported Employment Programme
Key Duties:
• To encourage and assist guests achieve the maximum income from benefits to which they are entitled to, and to refer to relevant support services such as mental health, social services, community support.
• To advise guests on basic budgeting and where applicable to refer to Tenancy Support Officers or outside agencies for more complex help.
• To liaise closely with local authorities, social, and private landlords to try to achieve the best outcome for our guests.
• To identify if the guest is accessioning the right benefit that will support their long-term wellbeing.
• To support newly arrived refugees with their housing and benefit advice needs.
• To actively assist guests with formal appeals against Local Authority, DWP and HMRC decisions regarding benefit entitlement. Representing at Appeal Tribunals.
• To signpost guests to resources that can assist them in finding work.
• When needed, signposting guests to specialist providers in mental health or drug and alcohol support services.
• To Support guests on paying their rent, including providing advice on benefits and debt management.
• To Address breaches of occupancy agreements and develop strategies that would prevent and avoid eviction.
• To assist guests with backdated claims for Benefit by supporting their applications through to completion.
• To ensure all guests’ files are up-to-date and that data is captured on our management system.
• To provide written reports and statistics as and when requested.
• To attend supervision, training, and meetings as and when required.
• To provide advocacy support to guests as and when required.
PERSON SPECIFICATION
Essential:
• Good knowledge of the benefits system, including Universal Credit.
• Experience of working with homeless and marginalised people and understanding of the issues that face them.
• Experience of working or collaborating with people with mental health issues.
• Experience of working with refugees and their needs.
• Ability to manage challenging behaviours.
• Embrace a strength-based approach.
• A clear understanding of professional boundaries.
• A knowledge of the best practice in Safeguarding Adult procedures.
• Excellent written and oral communication skill.
• Ability to work proactively as part of a team.
• Ability to plan, manage and action follow-ups on time and manage and contain workload.
• Proficient in IT skills and competence in Microsoft Office applications.
• Committed to personal and professional development through ongoing training.
Desirable:
• Minimum of 3 years’ experience of providing advice to vulnerable groups
• Experience of delivering provision for the benefit of vulnerable backgrounds
Equal Opportunities:
• Ensure consistent and effective implementation of Union Chapel Equal Opportunities & Diversity policy and procedures.
• Positively promote an environment which respects and values the diversity of staff, volunteers, and Guests.
This is a guide to the nature of the work required of the Advice and Engagement Worker. It is therefore not comprehensive or restrictive and may be reviewed with the postholder and the line manager from time to time. The post holder may undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.
How to apply
Please apply with your CV and a support statement, both no more than two pages, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project and your availability to start with “Advice and Engagement Worker” in the subject line. Please also complete our Equal Opportunities Form.
Closing date: Tuesday 30 April 2024, 8am
Interviews will take place w/c 13 May 2024
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Corporate and Community Fundraising Manager
Job title: Corporate and Community Fundraising Manager
Employer: Rowan Alba
Time: Part time – to be agreed, with an initial fixed term for review
Salary: £36,500 per annum based on working 35 hours per week, pro rata if working less than 35 hours
Location:Working from home with occasional meetings in Edinburgh
Closing date: 3rd May 2024 (We reserve the right to close the advert early if a suitable candidate is found.)
Role
Rowan Alba works to end homelessness in Edinburgh by providing permanent supported homes and building relationships with individuals in crisis. We also work in our communities with volunteers who provide vital support to the most vulnerable in an attempt to prevent homelessness. Our experience lends itself to exemplar training programmes aimed at helping employers understand conditions around addictions.
We are seeking an enthusiastic and confident communicator for the new role of Corporate and Community Fundraising Manager to increase awareness of our work and develop new funding streams from individual, community and corporate partnerships.
You will be a creative, organised and motivated individual with a positive track record in working independently to develop corporate and community funder relationships.
Working alongside our Communications Manager, Trusts and Grants Fundraising Manager and Leadership Team you will develop an engagement strategy to help increase awareness of our work and raise vital funds to support our organisational development including the creation of new permanent homes for individuals with long-term experience of homelessness.
Main duties and responsibilities will include:
- Developing and maintaining relationships with new and existing corporate partners
- Developing opportunities to deliver training to corporate staff and organising volunteering activities
- Working with staff and volunteers to develop and implement community fundraising opportunities including sponsorship activities and local events
- Organising events for key stakeholders to increase Rowan Alba profile
- Managing relevant KPIs and appropriate CRM system for all individual and corporate funder communication and outcomes
- Ensuring the organisation adheres to the codes of fundraising practice set by the Fundraising Regulator
Core competencies
- Experience in relationship building and delivering long term funding support from a variety of sources
- Excellent presentation, verbal and written skills
- Ability to manage a varied workload and work independently, and with a small core team
- Experience of event organisation and management including working with volunteers
- Administrative skills and experience in use of appropriate CRM solutions, cloud-based platforms such as SharePoint, Zoom, Teams
- Demonstrate respect and compassion to the people we work with and represent Rowan Alba positively and professionally at all times
What you can expect from us
Salary: £36,500 per annum, based on working 35 hours per week, pro rata if working less than 35 hours
Job Type: Part Time
Contract Type: To be agreed, with an initial fixed term for review
Info: 28 days annual leave plus 4 public holidays (based on working 35 hours per week, pro rata if working less than 35 hours) and contributory pension scheme
Location: Working from home with occasional meetings in Edinburgh
For more information about the job, please visiting our website for the job description & person specification.
If you are interested in the post, please download the application form visiting our website and returning it to Jamie Beaton via email or by post to 1 Lochrin Square, 92-98 Fountainbridge, Edinburgh, EH3 9QA, FAO Jamie Beaton at Rowan Alba.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is an opportunity to join the Individual Giving team, leading a team recruiting and developing individual supporters.
Contract: Fixed term maternity cover (up to 1 year)
Location: London, but flexibility to work from home with minimum one day a week in the office.
About the role
As Digital Fundraising Manager (Individual Giving), you will develop and deliver digital plans to support sustainable income growth and individual donor acquisition and development. Working closely with other Individual Giving Fundraising Managers and agencies, you will use your digital expertise to ensure campaigns are targeted and effective. And it’s not just about fundraising today, you will help inform our future thinking from a digital perspective.
You will be an experienced digital fundraiser, with a track record in using your expertise to deliver successful campaigns. You will have experience of managing digital teams and agencies. You will be passionate about raising income to help end homelessness, and inspiring supporters.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave which increases with service
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 21st April 2024
Interviews: Wednesday 1st May 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It has never been a more important time for Crisis. With homelessness reaching record levels and a general election around the corner, we have an opportunity to secure commitments from the main political parties to the policy solutions that we know can build a future free from homelessness. This role will play a key role in delivering our priority general election campaign – the ‘Make History’ campaign. Beyond this, you’ll be helping to establish Crisis’ relationship with a newly elected Parliament and Government
Location: London - You will be required to work from the London office once a week or twice a fortnight.
About the role
As Senior Campaigns and Public Affairs officer, you will be responsible for the shaping Crisis’ political influencing strategies for our national campaigns.
Through our research of what works both in the UK and internationally, and our work supporting thousands of people who are homeless or at risk each year, Crisis has developed the solutions needed from Westminster Government to reverse the rising levels of homelessness and we campaign to secure the policy changes needed. With the right political will and leadership, homelessness can be ended.
This role will oversee design and delivery of creative public affairs tactics that will inspire politicians to support our campaigns. This includes overseeing our work to provide the secretariat for the APPG for Ending Homelessness, managing our monitoring and stakeholder relationships and proactively identifying local and regional influencing opportunities.
The role sits within the Campaigns Team in the Policy and Social Change directorate, but you’ll collaborate with a wide range of teams across the organisation to identify influencing opportunities, ensure our campaigns and public affairs activity have maximum reach and ensure people with lived experience are at the heart of our political influencing activity.
We’re a passionate and supportive team, dedicated to our mission of ending homelessness.
About you
You will have significant experience of working with politicians in Parliament or Government and will have experience of designing and delivering political influencing strategies to secure policy change. To be successful in this role you will have solid understanding of Parliamentary process and have worked on a range of tactics to raise the profile of issues in Parliament, with excellent political judgement and intuition.
Effective communication and ability to manage a range of internal and external stakeholders will be vital in this role in order to work collaboratively to further our campaigning objectives. You will have good ability to understand policy solutions and how best to communicate them to a range of audiences. Line management experience is desirable, but more crucially you will have experience of motivating teams or individuals to deliver results.
Understanding or knowledge of homelessness or housing policy is desirable. You may have experience in; public affairs, policy, communications and public relations.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
-
Pension scheme with an employer contribution of 8.5%
-
28 days and option to purchase up to 10 additional days leave
-
Enhanced maternity, paternity, shared parental, and adoption pay
-
Flexible working around the core hours 10am-4pm
-
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 21 April 2024 (at 23:59)
Interviews will be held on Wednesday 1 and Thursday 2 May 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
This is an exciting time to join Crisis as we push forward to implement our new Supporter CRM, utilising Dynamics 365. You’ll help shape the technical solutions that support our Fundraising and Engagement, helping to meet the growing demands of an ambitious organisation determined to end homelessness.
Hours: 35 hours per week (compressed hours available in line with Crisis’ Flexible Working Policy)
Location: London office (working from home in line with Crisis’ Hybrid Working Policy, there would be an expectation for you to be in the office one day per week)
About the role
As Supporter CRM Product Owner, you will play a key role in ensuring that the needs of teams across Fundraising, Policy & Social Change, and Commerce & Enterprise are addressed as part of the ongoing CRM Development. We have created this role as we’re part way through implementing Dynamics 365 as our new Supporter CRM and are looking for someone to put their stamp on the governance mechanisms that support change, the way in which we training and onboard new users, and how we manage the testing process in advance of rolling out to all relevant teams.
About you
To be successful in this role you will have experience of CRM Product Ownership with a thorough understanding of the software development lifecycle. Equally adept working with technical and non-technical colleagues, your exceptional communication and organisation skills will be used to bring colleagues together with a focus on delivering value at the early possible stage.
You will have experience in establishing new governance processes and ideally a solid foundation in agile ways of working in a user-centred development framework. As the second Product Owner in the Business Systems team, you’ll be a crucial cog in establishing Product Ownership as a discipline in a Systems context.
You may have experience in, Product Ownership, Agile Project management, Software development, CRM management
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave
-
Enhanced maternity, paternity, shared parental, and adoption pay
-
Flexible working around the core hours 10am-4pm
-
And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 21 April 2024 (at 23:59)
Interviews will be held on W/C 29 April 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Team Leader to join our Mary Jones Court Service in Tower Hamlets.
£31,534.93 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day
The post holder will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Service Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation
What you'll do:
Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
Carry out other administrative tasks as relevant to the service and directed by the Service Manager/Head of Service
Deliver an out of hours on-call service for region, where required
Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Service Manager/Head of Service, as appropriate
Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, networks in local business community
Approachable and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is passionate and enthusiastic about his/her career and job experiences
Is motivated towards excellence and improvement of personal performance with a can do attitude
What you'll bring:
Essential:
Minimum 3 yr experience of supporting vulnerable adults
GCSEs in English and Maths grade A-C
Health and Social Care qualification
Knowledge of Safeguarding and Mental Capacity processes
Experience of leading and managing a team
Possess excellent leadership skills with a positive can do attitude
Ability to demonstrate positive personal authority and maintain proactive working relationships
Ability to create and maintain excellent working relationships with stakeholders
Demonstrable verbal and written communication skills
Experience of using Microsoft Outlook, Excel and Word
Desirable:
PBS qualification
NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
Up to date knowledge of current social care legislation
Demonstrable experience of HR processes - Probation,Capability,Disciplinary
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.