Housing Management Jobs
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Due to an internal promotion, we’ve got an excellent opportunity for a Contracts Manager to join our Housing Management team, to ensure high quality service delivery, focussing on getting things right first time and continuously improving the service.
Contracts Manager
Location: Birmingham, Bath Row, B15 1LZ
Salary: £50,600 per annum
Hours: 35 hours per week
Contract Type: Full Time, Permanent
The Role
You’ll lead on the procurement, management and monitoring of different service contracts across our business, from grounds maintenance to tree surgery! You’ll be developing and implementing contract management frameworks, as well as undertaking regular performance reviews.
Customer involvement is a key part of this role, gaining their insights and support when services are procured, and ongoing monitoring, through inspections and customer satisfaction. You’ll be responsible for ensuring customers are kept informed about performance and variations to contracts, as well liaising with customers to resolve issues and complaints. You’ll also be responsible for providing performance related data for internal and external reporting.
Our ideal candidate?
- You’ll be a customer-focussed individual with experience of developing and managing stakeholder relationships to provide high standards of service.
- You’ll have knowledge of communal / estates management services and budgets, contract management frameworks and financial controls.
- You’ll also have experience of managing others, as well as monitoring performance.
- Having knowledge and exposure to ensuring and enhancing compliance is key to this role, as well as being keen to continuously improve services.
- Managing approximately 15 contracts at different stages of their lifecycle, you’ll be highly organised, and be able to effectively manage competing priorities and deadlines.
- Ideally, you will have a sound knowledge of service charges and how these are calculated, although this is not essential.
We’re an organisation that values collaboration between our tenants, colleagues and contractors. You can therefore expect to work 3 days per week from a Midland Heart site, supplier site or onsite with tenants in the community.
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Applications close at midnight on Monday 8 April 20242024; however, the advert may close earlier, dependent on the volume of applications received. We plan to hold assessments on Wednesday 17 April 2024. If you cannot make this date, please specify this in your covering letter.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please note, we are unable to accept applications without a Cover Letter.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Salary: £42,697.67 plus (£5023.71 London Weighting allowance, if applicable)
Contract length: Permanent
Location: Flexible – Home or office based
Hours: Full time, 37.5
Closing date: Sunday 14th April at 11:30pm
Are you a supporter focused Fundraiser or Direct Marketer? Do you want to work with one of the UK’s leading housing and homelessness charities and join the fight for home?
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
About the role and team
Working within the wider Supporter Acquisition and Retention teams, you will play a crucial role in creating engaging onboarding journeys for Shelter supporters, ensuring engagement is high throughout. You’ll be responsible for leading the strategic direction of the Individual Giving programme, making data-informed decisions to deliver outstanding supporter experiences.
Leading the team, and matrix managing other pipelines of work, you will be supported by the Head of Supporter Acquisition to deliver multiple projects concurrently. This role is crucial within the team, allowing the team to provide £20m of unrestricted income across Supporter Acquisition, Supporter Retention & Development, and Direct Dialogue.
About you
You will be an experienced Fundraiser, or have worked in a direct marketing environment, and be audience led and supporter centric.
You will also have:
- An understanding of how to develop engaging supporter journeys from point of recruitment
- Strong people skills, with the ability to work collaboratively and with flexibility
- Effective project and campaign management skills, with experience of managing multiple projects or campaigns at once
- Excellent influencing and negotiation skills, with the ability to build positive working relationships
- Effective management and leadership skills
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the following points of the ‘About you’ section of the job description listed below, please keep this to a maximum of three pages:
- You have experience working in a fundraising and/or direct marketing environment with a solid grasp of direct response, particularly in developing supporter journeys, onboarding and engagement
- You are audience led and supporter centric – dedicated to providing the best experience to Shelter supporters
- You have effective project and campaign management skills, able to manage multiple projects at once
- You have strong people skills, are highly collaborative, flexible, diplomatic and assertive with good influencing and negotiation skills and great at building positive working relationships quickly.
- You’re able to digest complex data and extract key insights to inform strategies and campaigns
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy’
Any applications submitted without a supporting statement will not be considered.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
About the role:
Care Ashore are seeking their next Chief Executive Officer to lead the charity into an exciting phase of growth and beyond.
The Chief Executive role will enable and lead their team to ensure the charity delivers an excellent supported housing and welfare service to current and future beneficiaries, in line with its values, vision, mission and strategy.
The role will also have oversight of the effective management and development of our 250+ acre Estate, maximising the many and varied commercial opportunities presented by the Estate to support the charity’s work.
The Chief Executive is responsible for the overall management of the charity, supported by the wider staff team and working with the Board of Trustees to help them meet their responsibilities for the effective governance of the charity.
About you:
As a business leader, with a heart for the delivering impact and value to Care Ashore’s beneficiaries, you’ll bring an entrepreneurial mindset that will enable you to develop the vision and spot both the strategic opportunities to support the future of the organisation, as well as any key operational needs across the physical estate.
Ideally you will have gained your leadership skills in a sector that has cross over with the work that Care Ashore delivers such as care or estate management, however, it’s not essential. Alternatively, you may be wishing to take your track record of successful business experience and make the move into the charity sector, transferring your skills to enable Care Ashore to deliver even greater impact for it’s current and future beneficiaries.
You will be an empathetic leader, with the ability to connect with people from a range of different backgrounds and circumstances as well as the Care Ashore estate itself.
Whilst as the CEO you will have overall oversight of the charity and strategic direction, you will also have the opportunity to build a team of experts around you to help deliver its charitable objectives.
What we can offer you:
Salary: Circa £75,000-£85,000 per annum, negotiable dependant on experience.
Location: Working within the beautiful Springbok Estate in Surrey. Due to the need to be connected to the people and the estate as a key part of this role, you would be required to spend most or all of your working week on site. There is potential to work a day a week from home as needed.
Hours of work: You will be contracted hours are 37.5 hours per week, with time off in lieu for any extended working wok that may be needed as part of fulfilling the duties for this role.
Pension: Care Ashore will provide a pension contribution of 3% of salary; the employee will contribute a minimum of 5% of salary.
Holiday: 28 days annual leave plus Bank Holidays.
The appointment will be subject to a satisfactory DBS (Disclosure and Barring Service) check at enhanced level.
About Care Ashore
Care Ashore works to enhance the wellbeing and quality of life of those from the seafaring community who require our support.
Care Ashore provides a safe, supportive, accessible, homely, and stimulating community for seafarers and their dependants – for holidays, for respite, or as their short, medium or long-term home when they are in need. They provide accommodation and support for Merchant Seafarers and for former members of the Royal Navy, the Fleet Air Arm and others with a maritime link.
Alongside the charity operations, Care Ashore has a trading subsidiary generating essential income. The commercial element includes, industrial units, a glamping and caravan site, private rented sector accommodation and presents many other opportunities.
For more details and how to apply for the role, please click the apply button, where you can download our candidate application pack, which is available from our recruitment consultant’s website.
The closing date for applications is 9am on Friday 5 April 2024.
No agencies please.
The client requests no contact from agencies or media sales.
Deputy Residential Manager
Location: Yvonne House on Wandsworth Road, SW8 4TE
Salary: £50,000 to £56,000 Full Time + Pension + Travel
Hours: Full-time, working flexibly, including evenings and weekends, and participation in the Managers’ on-call rota
We are looking for an experienced Deputy Manager or an exceptional Senior Support Worker/Senior Practitioner with a minimum of 4 years’ experience, to support the Registered Manager and Team of Practitioners in delivering outstanding services in our all-female therapeutic unit in SW8. A good communicator, you will be confident, forward-thinking, passionate and authentic. You possess applied knowledge of Children’s Homes Regulations and Quality Standards.
We have a strong track record in providing excellent semi-independent provision to young women aged 16+, and in scoring outstandingly in local authority service reviews. We are currently transitioning to a Children’s Home and are approaching the final stages of our registration with Ofsted.
Whilst we have a stunning, modern, purpose-built home, our greatest asset is our people. We have a can-do culture that drives good engagement, strong collaboration, and continuous improvement.
Do you have?
- At least 4 years’ relevant experience in a Senior Practitioner or Deputy Manager role in a Children’s Home setting.
- Good working knowledge of Children’s Homes Regulations and Quality Standards and how they should be met.
- Strong skills in report writing, risk assessing, care planning, and casework tracking.
- Practical knowledge of tools, techniques and resources that can be used to support young people in areas including: CSE, DV, EET, life and self-care skills.
- Passion matched with a commitment to making a difference to young people in care through kindness, collaboration, and creativity.
- The Level 5 Managers’ Diploma. If you do not hold this qualification, then we will support you to achieve this within the timeframe set in the Children’s Homes Regulations.
Salary & Benefits
We believe all staff should be paid well for work that delivers excellent services and changes the lives of young people in and leaving care.
As a result we offer:
- Competitive Sector Salary (including options to flex working hours up or down) + Work Related Travel + Pension Contribution
- Generous Annual Leave - 37 Days pro-rata, including Bank Holidays.
- Wellbeing Budget (£25 per month for all staff to encourage self-care)
- Monthly wellbeing time
- Training and Support – online modules, group training and personal training budget
- Line Management and Therapeutic 1:1 Supervision, and Therapeutic Group Supervision monthly
- Employee Assistance Programme
- Cycle to Work Scheme
Please note: Due to the setting and nature of our work, only women are eligible to apply for this role, under Section 7(2) (b) of the Sex Discrimination Act 1975.
Apply by: 5pm Thursday 4th April 2024
Interviews: From Monday 8th April
Start date: From late April/early May
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Inclusion and Equality
We are committed to embedding inclusive practices, promoting equality and valuing diversity in all of our activities. We understand and acknowledge the positive benefits that this commitment will bring to the young people we support, our staff and our partner organisations.
We are striving to be an employer of choice for all and take measures to ensure that Young Futures is attracting recruits from the most skilled and committed people regardless of their background. Whilst we can already be proud of some examples of excellent practice, we are not complacent and recognise that we can always do better.
Investor in People
Young Futures is an Investors in People accredited organisation. We value the importance of determining the right strategy, keeping everyone on board, enhancing our management practices and continuously evaluating what's working or needs further improvement.
We deliver services in an increasingly competitive, rapidly changing sector with limited resources.
For us, the effective development of our collective talents and career prospects is the only way we can ensure sustained growth and competitive advantage.
No agencies please.
Community Manager / Housing
Nottingham / Agile
£47,219 - £53,446 per annum
Our client has a fantastic opportunity for the right person to join their friendly and supportive team within Homes and Wellbeing as their Your Community Manager
The Your Community team’s goals and objectives are:
- To deliver effective and efficient estate management services that respond to their customer concerns
- To deliver effective and efficient tenancy management services that response to our customers’ needs and support them with tenancy sustainment wherever possible
- To ensure their customers’ needs are met through internal support provision or referrals to external providers
- They listen to what their customers tell them about the area in which they live, the services they provide and what they need to inform policy and decision making, to shape their services.
The role
The Your Community Manager’s role is to be the organisation's subject matter expert on tenancy management. You are the lead for Your Community team Leaders and Co-ordinators, coaching and supporting them to deliver and coordinate tenancy sustainment. They will provide low level housing related support through an ongoing relationship with customers throughout the life of their tenancy linking them to additional services and referring into more in depth support as and when required. This will be achieved through building relationships with bot statutory and voluntary sector support provision in the communities in which they have housing stock.
You will develop strategic partnerships with voluntary, statutory and private organisations to enable delivery of these functions, ensuring our client's public and professional profile is promoted effectively.
You will manage of team of approximately 15 colleagues including line management support for two team leaders and the Customer involvement Team.
Your team will deliver housing management services to general needs and care and support housing customers.
You will deliver these functions in line with corporate aims and values, policies and procedures, meeting KPIs and outcome measures relevant to your role whilst remaining focused on providing excellent customer experiences and partner relationships as an ambassador for our client to enhance the organisation’s reputation.
Your team will support their customers who are victims of ASB and domestic abuse ensuring that referrals and support identified within risk assessments are delivered. You will remain up to date on investigation progress and ensure customers are kept informed so that they remain supported throughout the experience.
Identify, access and refer customers in need or at risk in relation but not limited to safeguarding, neglect or hoarding to appropriate services and remained involved in subsequent agency meetings (e.g. Child Protection) where appropriate to support your customers.
Here’s what they require:
- Qualified to NVQ level 4 or equivalent, in Housing or other relevant qualification.
- In depth knowledge of Housing legislation in relation to management of social housing.
- In depth knowledge of current issues relating to the delivery of housing and related issues.
- Experience of coaching, mentoring, and supporting colleagues to develop their knowledge base.
They are looking for someone who is positive and enthusiastic with experience of leading housing teams. Restorative outlook and ability to communicate at all levels. Able to motivate and develop teams.
Working Hours
This role is 35 hours a week working Monday to Friday with a flexible approach to hybrid working. A valid driving licence and access to a vehicle is a must as there will be times when you will be required to travel around the East Midlands.
Interviews will take place at their office in Edwinstowe.
Looking forward to receiving your application!
We're seeking a passionate, innovative, and experienced leader to oversee the Tenancy Support Team (TST) North, a vital service providing housing-related support to people living in accommodation across North London.
About the role
As the Head of Service for TST North, you'll be at the forefront of driving positive change and ensuring the smooth operation of SHP’s largest Tenancy Support Service. With a focus on both day-to-day operations and strategic initiatives, you'll play a pivotal role in overseeing specialised projects and ensuring the delivery of high-quality personalised support housing-related and Move-On support.
The Head of Service for TST (North) is responsible for overseeing the day-to-day operations of the Tenancy Support Team (North) and bespoke projects that support the delivery of the main service. TST North comprises two distinct services funded via the Greater London Authority (GLA) – TST North (main contract), which offers tenancy and Move-on support to 1200 clients housed through the Clearing House Scheme, and TST North PRS which supports 200 clients housed in Private Rented Sector Accommodation.
The Head of TST will hold overall responsibility for motivating and managing the 50+ staff team, ensuring exceptional service delivery, targets are achieved, and clients receive the best possible support to enable them to sustain their tenancies. The Head of TST is required to demonstrate strong commercial awareness, be able to use KPI and outcome data to influence service delivery.
The post holder is required to be agile and dynamic in their approach to engaging and managing the multiple stakeholder relationships across all North London Boroughs, including the development and management of relationships with Private Rented Sector landlords and agents to ensure that Move-on targets are achieved. There is a strong focus on the development of processes, policies, and procedures that promote the key ambitions of the service and respond to changes in service delivery, either due to shifting funding priorities or the launch of new bespoke projects.
About you
- Experience in leading large and dispersed teams in either supported housing, advice, homelessness, or other relevant environment.
- Ability to manage multiple service priorities and commissioner/external stakeholders' demands and to remain motivated in a demanding and target-driven role.
- Experience in producing, analysing, and interpreting complex reports and statistics for use in service monitoring or planning.
- A strong understanding of the techniques aims and objectives of working with street homeless people, including those facing multiple disadvantages.
- An enthusiasm and well-developed skill for placing service users at the heart of service delivery and developing services based on their experience.
- Experience of financial planning for service delivery; budgetary responsibility and control. Wide-ranging knowledge of housing pathways and Move-on routes for people moving from housing with support to independence (hostels, Private Rented Sector, and social housing).
Closing Date: Thursday 28th March 2024 at midnight
Interview Date: Friday 5th April 2024
This post will require an Enhanced DBS check to be processed for the successful applicant. (Include if post requires a DBS.)
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
The client requests no contact from agencies or media sales.
Job Title: Diocesan Surveyor
Salary: £65000 to £75000
Job type: Full time permanent
Location: London
Are you an experienced surveyor looking for a varied and interesting role covering the expansive geographical area of all of London south of the Thames and all of Kent?
The Archdiocese comprises 175 parishes and 169 schools. Reporting to the Head of Diocesan Property, this role is pivotal in overseeing the professional aspects of the diocesan property portfolio, particularly the SE1 site.
In your role as Diocesan Surveyor, you will be responsible for;
- Ensure parish (and other diocesan) buildings are fit for purpose through planned and emergency maintenance works.
- Oversee the implementation and follow up of quinquennial surveys.
- Manage small capital works/expansion projects, ensuring planning permissions are sought and necessary sign-offs are achieved.
- Support the Head of Diocesan Property with projects relating to parish and other diocesan buildings.
- Recommend changes to meet current legislative requirements (e.g., disabled access).
- Keep the Head of Diocesan Property informed of proposed development, disposal, and/or acquisition opportunities.
- Meet with third parties, such as surveyors, architects, Local Authorities, to facilitate works.
In addition to the above you will also be responsible for SE1 Site Estate Management and your duties will include;
- Day-to-day management of utilities and security contracts for the SE1 site.
- Act as the day-to-day liaison for works agreed with Cathedral Architects.
- Collaborate with the Head of Parish and Diocesan Property for proper scoping, planning, and tendering of capital works.
- Oversee contractors working on the SE1 site.
- Liaise with the Facilities Manager on the scheduling and delivery of works.
- Negotiate and manage cleaning contracts for the site.
- Plan and implement office moves on the site.
- Ensure the site meets all health and safety requirements.
The experiences and skills you will bring to this exciting and busy role will include.
- Prior experience working as a surveyor or equivalent ideally within historical/listed buildings.
- Health and safety qualified and/or experienced.
- Understanding of risk management and practical solutions.
- Experience in asset and estates management, especially in multi-use buildings.
- Knowledge of energy efficiency and sustainable solutions.
- Experience in development and building projects.
- People management experience.
- Skills in influencing, negotiating, and collaborating with diverse stakeholders.
In your role as Diocesan Surveyor, you will have the opportunity to work on many different exciting projects as the Diocese is going through a period of change, therefore strong leadership, communication and planning skills are pivotal to your success in this role.
Although based in the London (SE1) area you will on occasion need to travel across London and the country, therefore having a full UK drivers' licence is highly advantageous.
Working for this faith-based organisation, you will meet many people from various walks of life, we welcome applications from all faith/non-faith backgrounds creating a culture of respect, openness, and a commitment to building positive relationships regardless of your faith/non-faith background.
If you are interested in considering and learning more about this Diocesan Surveyor role then please do so by sending your CV to
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Broster Buchanan is working in partnership with Leeds Federated as they recruit their Senior Accountant to join them as they continue their important mission to enable the maximum number of people to access and live sustainably in good value, affordable housing.
Senior Accountant
West Yorkshire based (agile working)
£50,000
Where and who will you be working with?
Leeds Federated is a housing association with c4500 units across the Leeds, Wakefield and North Yorkshire areas. Leeds Federated work by three main objectives.
Sustain
To provide good quality homes that people want to live in and to provide quality services at an affordable cost.
Engage
With customers, listen to and learn from the customer voice and to attract, retain and develop a healthy and effective staff team that engages with the organisation. We aim to maintain a highly satisfied customer base and staff team, to collaborate with stakeholders to achieve the best outcome for the business and customers and to demonstrate value for money to our customers.
Grow
We will continue to deliver sustainable growth. be open to, and actively seek, the widest range of development opportunities. To uphold the values of innovation and design quality in the housing schemes we deliver and to achieve value for money in our development programme.
What will you be doing?
As Senior Accountant you will be excited to join Leeds Federated as they strive to grow through building more homes across the Leeds City Region, and providing good value housing offering security and affordability providing the necessary foundations for our customers to achieve
In your role as Senior Accountant, you will have a forward-thinking continuous improvement approach to your role and will provide efficient and effective management of Leeds Federated’s accounts.
You'll lead and oversee financial reporting, manage staff effectively, and ensure the finance team delivers high-quality, customer-focused, timely, and accurate service to the organisation.
Additionally you'll work across key areas including:
- Planning & Reporting: Manage & update business plan, prepare board papers & financial reports.
- Financial Management: Lead budget creation, NROSH returns, & annual statements.
- Cash Flow & Forecasting: Produce cash flow forecasts, review payments, & partner with departments.
- Analysis & Reporting: Create reports for various committees & departments, support decision-making.
- Team Leadership & Development: Lead & mentor the finance team, ensure efficient processes.
What will you need to offer?
This is a Senior Accountant role so we would expect candidates to possess a recognised CCAB accountancy qualification, but we are open as to whether this would be ACA / CIMA / ACCA or CIPFA and this will run alongside previous experience within a similar role.
Additionally we are looking for candidates with ideally experience within social housing or a similar sector with knowledge of accounting regulations, legislation and current practice and experience of rent setting & regulation.
As a management role, we'd also be looking for exceptional people skills with the ability to motivate a team to perform to a consistently high standard and build positive working relationships with internal and external stakeholders.
What's on offer for you?
Aside from the opportunity to realise your goal to work for an organisation adding great value to the local community, there is a strong benefits package on offer to the successful candidate including:
- A salary of £50,000
- Flexible working hours and options for home working
- Occupational Salary exchange pension scheme (matched up to 10% contributions by employer)
- 32 days holiday (plus bank holidays)
- Enhanced maternity, paternity and adoption pay
- Healthshield health benefits scheme
- Free onsite parking at main office