Housing Management Jobs in Greater London

The Hammersmith and Fulham service comprises of one high support hostel and two medium support hostels, housing 24 people experiencing mental ill health who may also have other complex support needs including substance use and offending behaviour or who may present with behaviours which can challenge.

About the role:

The primary role of the project is to enable clients to understand their emotional and mental health needs and manage these effectively. The Project Worker will also support clients to develop their living skills, develop & manage relationships, build social networks and access education, training or employment, by completing comprehensive needs and risk assessments with clients and identifying short-term objectives.

The projects provide support 24 hours a day and are staffed by a Night Concierge and Project Workers, this requires regular weekend working. All work undertaken will be in line with planned support. Staff are responsible for making sure that clients are actively involved in the process and that the support offered is full and holistic.

About you:

• Demonstrable experience of working with people experiencing mental health problems and other complex needs.
• A demonstrable understanding of Mental Health Legislation and how it can be applied.
• A good understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this.
• A working knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses.
• A demonstrable understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion.
• A proven ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services.
• A proven ability to create and deliver SMART action plans with clients through high quality risk and needs assessment.
• A level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payment.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 28th April at midnight

Interview Date: Wednesday 8th May via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant. 

We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.

Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.

About the Role:

As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Thursday 2nd May @ midnight

Interview Date: Monday 13th May or Tuesday 14th May 

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Roma Outreach Worker (Full-time, 12-month fixed term contract)
Kingston upon Thames, Greater London
37.5 Hours per week

This role will require the person to work early mornings and late nights in order to conduct outreach shifts in the Borough.

UK Driving Licence and Romani or Romanian language skills are essential.

About Us

We are SPEAR, a charity dedicated to helping homeless people in South and West London find secure accommodation and work towards a positive future. For 30 years, we’ve worked tirelessly to support homeless people to recover from their personal issues and break down the barriers that they face. We recognise that homelessness is much more than just a housing issue, so we provide a range of accommodation and support services to help people reach their full potential.

The Benefits

– Salary of £31,500 per annum
– 34 days’ holiday (inclusive of bank holidays) increasing with length of service
– Pension scheme
– Access to a free Employee Assistance Programme
– A range of benefits including cycle to work scheme and staff wellbeing sessions
– Refer a friend bonus scheme

This is a superb opportunity for an individual with drive, focus and a desire to work with our outstanding charity to help us to combat homelessness. You’ll discover a passionate, supportive environment where the entire team are working toward the same goals and are dedicated to making positive change and producing great results.

The Role

The purpose of the Roma Outreach Worker role is to deliver an effective service to single people who are currently rough sleeping. This post will actively support Roma clients, providing a continued and consistent point of contact whilst assisting them in navigating the various change pathways available to them.

Are you passionate about utilising your language skills to assist in ending rough sleeping? Our organisation takes a proactive stance in supporting individuals away from rough sleeping, aiming for permanent transitions from rough sleeping.

We are seeking a dynamic and self-driven individual with language proficiency in Romanian or Romany to join our Kingston Outreach Team as a Roma Outreach Worker. In this pivotal role, you will engage in street outreach shifts, assess needs, and deliver personalised case management. It is the beginning of assisting clients on their journey from homelessness to independence.

To be considered for the role of Roma Outreach Worker, you will have:

- Able to speak Romani or Romanian fluently or to a high level.
- Full and clean UK driving licence.
- Good understanding of the Roma communities.
- Experience of working within the homelessness or social care sector.
- Have a creative, solution-focused approach to overcoming challenges.
- Knowledge of GDPR and data management.
- Knowledge of current drug and alcohol provision and relevant services, pathways and conditions.
- Emotional resilience to deal with challenging behaviour and to facilitate ongoing constructive engagement.
- Solid IT skills with the ability to record sound and accurate records in a timely fashion on IT applications such as CHAIN and Inform.
- A commitment to learning and continuous improvement.
- Experience of support planning and risk assessing clients with complex needs, including safeguarding knowledge.
- Able to develop positive and professional working relationships with clients to facilitate the best possible outcomes and address issues of social isolation and exclusion.
- Experience in conducting client assessments and interviews and outcome monitoring.

For further and more detailed information on the role and person specification, please review the Job Description.

SPEAR is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environment is, the better our work will be.

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

So, if you’re seeking your next challenge as a Roma Outreach Worker, please apply via the button shown.

Prospectus is proud to be supporting The Mercers' Company, a livery company, focused on being a philanthropic force for good, with a rich history dating back over 700 years. With one of their main focuses being Older People and Housing, they are now searching for an Assistant Housing Manager, to join their London based team, initially on a 15-month maternity cover, fixed term contract.

As an Assistant Housing Manager you will work closely with the Housing Manager to support the delivery of operational efficiency across the Company's six residential sites and services for 206 residents, including leasehold. You will provide excellent customer service to residents and work to ensure that each site is safe, secure and compliant with regulatory requirements. As well as, supporting the development and implementation of new systems and processes, providing guidance on Housing policies and procedures and working closely with the finance team to manage rental income and invoice payment. You will also deputise in the absence of the Housing Manager.

Individuals with a background in property management and knowledge of housing benefits are encouraged to apply. Proficiency in IT and database management is essential, alongside exceptional customer service skills and administration skills.

Please note, this is a full-time role, 32.5 hours per week, Monday - Friday and you will be required to work on-site at their offices, based in Bank. Occasional visits to the schemes and national travel, may be required. Work from home days will be considered, depending on service need.

Please note, if successful you will be required to undergo an enhanced DBS check

To apply please submit your CV, cover letters are not required at this stage. Following your application, you may be contacted by Prospectus for an informal discussion and may be asked to provide further information to assist with the recruitment process. 

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.

About Us

Causeway is a small housing association, originally set up to accommodate young Irish migrants, and now providing housing and support services to people from anywhere in the world, with a wide range of needs – from those who just need an affordable place to live, to those who need a helping hand to achieve their life goals. 

What we offer

We offer the opportunity to be part of a diverse, multi-disciplinary team, where your skills and creativity will be valued. You will grow and develop with colleagues in similar roles and work collaboratively with other team members, gaining experience in new areas while contributing to the learning of others. Many of our staff have developed their interests in other areas or been promoted to more senior roles within the organisation. You will receive regular supervision and the space to discuss, create, learn, and develop with your peers.

We want you to live your best life at work and at home. We therefore offer a four day, 32 hour week. You will also receive six weeks annual leave and a 6% contribution to your pension. Travel schemes such as cycle to work and travelcard loans are also available.

About the Role

The principal responsibilities of the Mental Health Team Leader is to lead the Mental Health Support Team and ensure these services meet contracted outcomes, be fully aware of safeguarding requirements, lead on client risk management within the service and monitor the client data base to ensure client records are updated within timeframes and they accurately record interventions and demonstrate progress.

A fantastic livery company focused on being a philanthropic force for good are looking for a Assistant Housing Manager on a 15 month FTC.

Location:Office at Bank, with occasional off-site visits

Salary:  £39,000 plus generous benefits package

Contract: 15-month FTC (maternity cover)

Hours: Full-time, 32.5 hours per week, Monday to Friday

As Assistant Housing Manager you will be responsible for the delivery of operational efficiency across the Company's six residential sites and services for 206 residents, including leasehold. Your role will be to provide excellent customer service to residents and work to ensure that each site is safe, secure and compliant with regulatory requirements.

You will also support the development and implementation of new systems and processes and provide guidance on Housing policies and procedures. You will work closely with the finance team to manage rental income and invoice payment and will deputise in the absence of the Housing Manager.

The successful candidate will have some experience in property management (ideally) and will possess excellent customer service and administration skills, and proficiency in IT.

 This is an exciting opportunity to work for an ancient but ambitious city organisation, investing in opportunities to create positive change and make a real difference to people’s lives.

If you’re keen to hear more, please do get in touch ASAP!

 Please note, CVS are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Housing Operations Manager 

Watford, Hertfordshire 

£55,000 - £65,000

37 hours per week 

Do you want to make a difference? An exciting opportunity has arisen in our client's Housing Department for someone with great people skills and in-depth housing knowledge to help lead the Housing teams in delivering proactive and customer focussed tenancy and neighbourhood services.

What’s the role?

As part of the Housing Department, you will use your leadership skills to help them deliver a high-quality service, including maximising our rental and service charge income, managing ASB, improving services and delivering a generic day-to-day housing management service to their customers.

The right candidate will need the ability to make decisions and deliver in a fast-paced and busy environment.

You’ll work effectively and proactively with colleagues to provide an excellent housing management service to their customers.

In this role you will need to:

• Ensure a high standard of customer service.
• Manage staff (both direct and indirect reporting)
• Deliver proactive, customer focussed housing management services, ensuring that they are continually improved to meet changing business requirements.
• Maximise our rent and service charge collection.
• Manage the housing budgets effectively.
• Deliver on the corporate targets.

What are they looking for?

You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You’ll have an excellent grasp of Housing Law and a proven-track record of leading and managing successful teams. You will have a background in Housing Management and knowledge of budget management and partnership working would be an advantage.

Essential:

• Significant experience of managing and developing staff
• Experience of setting and meeting challenging objectives.
• Excellent knowledge of Housing and related legislation, policy and good practice
• Extensive experience of arrears collection and ASB.
• You will need to hold a UK driving licence with access to a suitable vehicle, with insurance cover for business use.
• You will need to maintain a satisfactory basic level DBS check.

Desirable:

• Knowledge of shared ownership and leasehold management
• Educated to degree level or relevant experience
• Hold a CIH qualification

What can they offer you?

They know that people are their most valuable assets, so we offer a range of benefits including 28 days’ annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.

How they work

They are committed to embracing the most positive aspects of agile working. They take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in their communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.

The closing date is Friday 3rd May 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). 

Interviews will take place in the week commencing 13th May 2024.

Do you have a knack for organisation and a passion for keeping things running smoothly? A well-known membership organisation in central London are looking for a motivated HSE & Facilities Assistant to join their friendly team!

About the Role:

In this varied role, you'll play a key part in maintaining a high-quality environment for our staff, visitors, and contractors. You'll wear many hats, from managing meeting rooms and bookings to ensuring health & safety compliance. You'll be a whiz with organisation and communication, with a keen eye for detail.

The Perks:

• Be part of a supportive and rewarding work environment
• Competitive salary £14 an hour before holiday pay
• Office-based role in a vibrant setting
• 4 day working week 8am - 4pm

You'll Be Responsible For:

• Hot Desking & Space Planning: Keep the office layout optimized and support new ways of working.
• Health & Safety Superstar: Become a first-aider, fire warden, and active member of the H&S committee. You'll also deliver HSE inductions and ensure staff health & safety.
• Asset Management Ace: Maintain equipment and furniture listings. Meeting Room Maestro: Manage bookings, AV equipment, and refreshments for internal and external meetings.
• Office Services Extraordinaire: Oversee external service providers, draft internal communications, and manage stationary requests.
• Cleaning & Maintenance Champion: Liaise with contractors and ensure our cleaning meets high standards. You'll also assist with future office moves.

The Ideal Candidate Will Have:

• Strong organisational and administrative skills
• Excellent communication and interpersonal skills
• A proactive and can-do attitude
• Proficiency in MS Office Suite (Teams, Excel, PowerPoint, Forms)
• A commitment to health & safety

If you're a highly motivated individual who enjoys a varied role, we encourage you to apply! If you're a skilled and motivated individual with the above skillset looking to make a difference, we encourage you to apply! To be considered for this opportunity please send your CV to

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Hours: Full-time, 37.5 hours per week (Mon-Fri, 7.5 hours per day). May be required to work occasional evenings and public holidays.

Contract: Permanent

Salary: In range of £58,000 per annum

Location: London, E8 4DG

Our client, Peter Bedford Housing Association (PBHA), is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, they empower people to learn, access work and discover their creative talents. Based mainly in Hackney, Islington, and Newham, they work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to their work. Mutual support, participation and personal development for both staff and service users are key to this.

The role:

Reporting to the CEO, the Head of Property and Development will oversee the provision of high-quality asset management and repair services in-line with PBHA values and strategic objectives. Working closely with the Director of Services, the successful candidate will aid in the identification, management and acquisition of opportunities that will enable PBHA’s strategic growth. The role will help to ensure that PBHA’s work, and homes, meet building standards, health and safety obligations, regulatory framework, and will always provide a high-quality service to PBHA tenants.

Key duties and responsibilities:

• Spearhead line-management of PBHA’s Property and Development Team through performance management and handling employee relations issues if necessary.
• Organise and coordinate work programmes. 
• Lead Housing Development programmes ensuring compliance with building standards, health and safety and regulatory requirements.
• Participate in the recruitment, selection, induction and onboarding of team members.  
• Participate in on-call rota and respond appropriately to out of hours incidents.
• Provide strategic and operational direction to enhance the long-term management and investment objectives of the property portfolio.
• Ensure PBHA’s assets are surveyed and data records are established and upheld to monitor property condition.
• Oversee and manage stock improvement and maintenance programmes, ensuring that they meet service standards and agreed budgets.
• As a member of the Senior Leadership Team, present to Board and Services Committee, offering recommendations in accordance with the Asset Management Strategy.
• Develop high quality policies, procedures and systems relating to Property and Development Service.
• Advise tenants and other PBHA teams on strategy and future policy implementation.
• Propose appropriate partnership development opportunities to the Senior Leadership Team.
• Monitor and evaluate service delivery, collating information for monthly, quarterly and annual performance metrics.
• Respond proactively to complaints regarding services, staff and contractors.
• Develop and implement new procedures in response to legislation changes and emerging best practice.
• Aid team in creating and maintaining good working relations with landlords, contractors and professional consultants.

Person specification:

• Experience delivering and improving Repairs and Maintenance Service, preferably for a Registered Provider or Charity.
• Substantial project or change management experience.
• Experience developing specifications for property related tenders and managing contracts.
• Revenue and Capital Budgets experience.
• Staff management experience.
• Building related qualification and professional body membership, e.g. RCIS/MCIOB, degree or HND in building management.
• Knowledge of project management, e.g. PRINCE 2/APM Techniques.
• Experience of housing development issues, funding, approaches and financing.
• Sound knowledge of health and safety legislation.
• Prioritisation and ability to work independently as well as part of a team.
• Strong IT and data management skills.
• Strong communication skills, both written and oral.
• Communication skills, specifically with stakeholders. 
• Committed to innovation and creating customer value. 

Peter Bedford Housing Association offers in return:

• Excellent support
• Enhanced company sick pay
• Access to an extensive range of training
• A psychologically informed environment
• 26 days annual leave per annum plus bank holidays, rising up to 30 days with service
• Cycle to work scheme
• Eye care vouchers
• Agile working.

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

Chalk Farm Tenant Management Organisation (TMO) is looking for a competent leader with a passion for social housing to manage our housing organisation.

Located close to the historic Camden Market, the TMO provides housing services and community activities for residents of the estate. Sustainably funded by Camden Council long term, this is an ideal opportunity for a candidate with experience in management and a real interest in social housing, who values the autonomy of working in a small and close knit organisation.

As estate manager, your main duties will be to:

1. Give the TMO the strategy it needs to deliver an excellent housing service for residents.

2. Ensure that the TMO is adequately and responsibly resourced.

3. Ensure that the TMO complies with the Management Agreement signed with Camden Council, all applicable legislation, and current best practice.

4. Provide effective day-to-day leadership, management and supervision of staff.

5. Uphold a service culture which puts residents’ satisfaction at the heart of delivery. 

6. Ensure the effective delivery of the TMO’s housing management functions.

7. Work in partnership with the committee to deliver continuous improvement and good value across all TMO managed and contracted services.

This could be you if you have:

• 4 years+ experience of managing staff, and at least 2 years experience of reporting to a board;

• good knowledge of housing law or current issues relating to social housing;

• experience in procuring contracts and managing contractors;

• a proactive, can-do attitude, and an ability to motivate a team;

• excellent numerical and IT literacy, including a record of preparing and scrutinising budgets;

• Either a Level 4 Certificate in Housing, or an undergraduate degree (2:1 or above), and are prepared to enrol in the 1 year online Level 4 course by the Chartered Institute for Housing. 

The TMO is prepared to fund the Level 4 course, and to support a bright manager with a successful track record of delivery to transition into social housing.

Please download the job description and person specification, and send your CV and Cover Letter by the closing date.

We're looking for an experienced, proactive and resourceful Repairs Maintenance Manager located at our Head Office in Caledonian Road, Islington.

£45,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

Look Ahead Care and Support own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs. The Repairs Manager will work as part of the Property Services team. Assuming day-to-day responsibility for the oversight and coordination of all repair and maintenance activities across all tenures (Supported, Unsupported, Intermediate and Market Rent).
Responsible for working collaboratively with the Customer Contact Centre to facilitate the timely and efficient completion of repairs and maintenance tasks in accordance with established standards and regulatory requirements. Offering technical expertise, whilst being a lead escalation for Contractor Management and Commercial Meetings.

What you'll do:

Instigate Orders
Authorise orders and approve variation price works from agreed SoR's. Offer technical support to Customer Contact Centre to ensure that works are value for money. Promptly instruct contractor and confirm agreed timescale. Liaise with scheme mangers as necessary.

Order Approvals
Approve and review high value orders, variations, and completed works prior to invoice.

Quality Assurance
Lead on all areas of quality assurance including sharing site visit responsibility with Property Inspector. Manage requests for pre inspections and post inspections with Property Inspector. Lead on Damp and Mould quality inspections and follow up reports. Communicate inspection KPIs to key stakeholders.

Works Delivery
Ensure that all works are completed within agreed time frame work and that this is accurately monitored through weekly WIP reports.

Contractor Management
Ensure strict adherence to Contractor code of conduct and agreed SLAs. Lead contract progress meetings to manage performance.

Complaint and Query Lead
Manage all complaints responses related to repairs from inception and act as escalation point for repairs and void teams.

For full job details please visit our website

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

What you'll bring:

Commitment to Value for Money and Quality Standards.
Can-do attitude.
Approachable and open behaviour.
Highly organised, can work with clear time frames and good attention to detail.

Essential:

A demonstrable commitment to deliver exceptional customer service.

Ability to promote best practice in Repairs, Voids and Asset management.

Experience of specifying Repairs and void works.

Experience gained from within a building/construction environment, with knowledge of regulations in Health & Safety; Repairs & Maintenance.

Excellent communication skills (both written and verbal) with a proven ability to influence and gain credibility with senior stakeholders and customers.

Undertake regular CPD (Continuing Personal Development) in construction related subjects.

Strong IT Skills - Microsoft Office - minimum Intermediate level.

Perform any other duties as may be reasonably requested by your line manager.

Desirable:

An HND or equivalent in construction or building studies.

A Full UK Driving Licence.

Knowledge of construction techniques.

Knowledge of building standards regulatory requirements in relation to repairs and maintenance.

Demonstrable knowledge of construction Health and Safety regulations.

Working knowledge of NHF Schedule of Rates (SOR's)

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Margins Project, Union Chapel’s Frontline charity, work with people who are homeless or who are at risk of homelessness and helps address pertinent social justice issues these communities face.

The charity runs three integrated programmes:

• a community drop-in programme providing access to nutritious hot meals, and limited access to showers & laundry services.

• advice and engagement programme providing one-to-one as well as group advice service on benefits and housing, and onward referrals to pertinent services.

• support employment programme offers a paid catering training to 10 people who have had experience of homelessness, substance misuse, mental ill-health, and or imprisonment.

Our range of services are designed to help guests (service users) at varying stages, from having no roof over their head to getting back into employment.

This role offers an opportunity for an experienced adviser to help shape and evolve Margins services. Experiences on the ground at the drop-in programme inform the charity’s strategic direction. The role will involve expanding our partner network to link into pertinent statutory and other charitable organisations that provide services that will help our guests with their housing, substance misuse, recidivism, and mental health challenges.

We work closely with people on an individual case work basis to get guests off the streets, into hostels or temporary accommodation where possible, and work with private and social landlords on a range of issues. We support and represent the people we work with on the phone and in person, including at the council, the doctors, the job centre, and benefits tribunals.

Our drop-ins run on Mondays and Wednesdays 11:00am to 1:00pm where attendance is currently from 65 to 75 guests. The advice and engagement worker works more intensively with smaller numbers of up to 20. The demand for more follow up work and advocacy support has been increasing over the last two years and this in-house advice worker is critical for this demand.

Working collaboratively with the Drop-in Community worker (currently vacant), the head chef, and a small group of dedicated volunteers, you will be responsible for the support of a caseload of guests, some with complex needs, and will undertake key work responsibilities including registering the guests, identifying their housing, benefit and personal needs and conducting all necessary follow ups including occasional advocacy support, where deemed necessary.

Job Title: ADVICE AND ENGAGEMENT WORKER

Responsible to: Head of Margins

Location: Margins Offices at Union Chapel, Islington, London

Salary: £32,500 - £35,000

Terms: Full time 37.5 hours per week with 1 hour unpaid for lunch.

Three-month probation, two months’ notice.

23 days annual leave + bank holidays. Workplace pension scheme (NEST)

Start date: May 2024

Purpose of Job:

• To advise and assist guests (service users) with benefit claims and related issues, e.g., Housing Benefit, DLA, PIP, Income Support, ESA, Universal Credit, and other benefits. In particular, assisting them to claim Housing Benefit and UC to reduce risk of rent arrears.

• To develop significant contact and liaison with comparable housing and benefits advice organisations.

• To encourage guests engage with Margins activities, and where practicable, with the wider Union Chapel activities.

• To develop, facilitate and deliver group advice workshops/training programmes and open discussions forums to engage guests who historically do not engage with Union Chapel.

• To Refer Margins guests to relevant internal and external services.

• In liaison with the head of Margins and the chef to refer potential candidates to Margins’ Supported Employment Programme.

The Advice and Engagement Worker will have an active role in identifying and engaging guests as well as referring potential candidates to the Supported Employment Programme, a programme anticipated to expand beyond its current services in Margins catering.

Responsible For:

• Working with caseload of guests

• With the support of drop-in services community worker (currently vacant) to ensure the smooth running of the drop-in services

• Identifying opportunities to improve services both at a project and organisational level.

• Assist the Head of Margins in ensuring that the Margins Project remains GDPR compliant.

• Represent the organisation effectively internally and externally.

• Working in partnership with statutory and other charities to deliver co-ordinated support to guests.

• Identify relevant training opportunities in capacity building.

• Initial liaison with and acting as the first referral contact for the Supported Employment Programme

Key Duties:

• To encourage and assist guests achieve the maximum income from benefits to which they are entitled to, and to refer to relevant support services such as mental health, social services, community support.

• To advise guests on basic budgeting and where applicable to refer to Tenancy Support Officers or outside agencies for more complex help.

• To liaise closely with local authorities, social, and private landlords to try to achieve the best outcome for our guests.

• To identify if the guest is accessioning the right benefit that will support their long-term wellbeing.

• To support newly arrived refugees with their housing and benefit advice needs.

• To actively assist guests with formal appeals against Local Authority, DWP and HMRC decisions regarding benefit entitlement. Representing at Appeal Tribunals.

• To signpost guests to resources that can assist them in finding work.

• When needed, signposting guests to specialist providers in mental health or drug and alcohol support services.

• To Support guests on paying their rent, including providing advice on benefits and debt management.

• To Address breaches of occupancy agreements and develop strategies that would prevent and avoid eviction.

• To assist guests with backdated claims for Benefit by supporting their applications through to completion.

• To ensure all guests’ files are up-to-date and that data is captured on our management system.

• To provide written reports and statistics as and when requested.

• To attend supervision, training, and meetings as and when required.

• To provide advocacy support to guests as and when required.

PERSON SPECIFICATION

Essential:

• Good knowledge of the benefits system, including Universal Credit.

• Experience of working with homeless and marginalised people and understanding of the issues that face them.

• Experience of working or collaborating with people with mental health issues.

• Experience of working with refugees and their needs.

• Ability to manage challenging behaviours.

• Embrace a strength-based approach.

• A clear understanding of professional boundaries.

• A knowledge of the best practice in Safeguarding Adult procedures.

• Excellent written and oral communication skill.

• Ability to work proactively as part of a team.

• Ability to plan, manage and action follow-ups on time and manage and contain workload.

• Proficient in IT skills and competence in Microsoft Office applications.

• Committed to personal and professional development through ongoing training.

Desirable:

• Minimum of 3 years’ experience of providing advice to vulnerable groups

• Experience of delivering provision for the benefit of vulnerable backgrounds

Equal Opportunities:

• Ensure consistent and effective implementation of Union Chapel Equal Opportunities & Diversity policy and procedures.

• Positively promote an environment which respects and values the diversity of staff, volunteers, and Guests.

This is a guide to the nature of the work required of the Advice and Engagement Worker. It is therefore not comprehensive or restrictive and may be reviewed with the postholder and the line manager from time to time. The post holder may undertake any other reasonable duties within the capabilities and scope of the post as specified by their line manager. In such circumstances appropriate training will be provided.

How to apply

Please apply with your CV and a support statement, both no more than two pages, outlining your skills and experiences to meet the criteria of the role, why you want to work for Union Chapel Project and your availability to start with “Advice and Engagement Worker” in the subject line. Please also complete our Equal Opportunities Form.

Closing date: Tuesday 30 April 2024, 8am

Interviews will take place w/c 13 May 2024

Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults? 

About the role

In the role of HARP Worker you will play an integral part in the team by providing housing advice and support to clients, supporting them to find suitable accommodation to prevent them from rough sleeping. Working alongside volunteers you will provide ongoing support so that clients can manage and sustain their tenancies; encourage clients to become active members in the community by supporting them with issues including mental or physical health, substance misuse or family breakdown. This is a fast paced role working with clients who have a history of criminal justice. 

In this role you will:

• Advocate for clients who have multiple support needs. 
• Support clients to find suitable housing and sustain tenancies.
• Assist clients in improving their life skills.
• Work across multiple boroughs, probation service and a prison.

About you

As the successful candidate, you will have had exposure to Criminal Justice or ex-offenders with a flexible approach of resolving housing needs. You will also be self-motivated and adaptable as no two days will be the same. 

The key skills and experience for role are:

• A good knowledge of Criminal Justice and Welfare benefits system.
• Ability to manage a varied workload and meet targets.
• Excellent communication skills with a wide variety of audiences.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 18 April 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Service Manager - St Martin's House

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• You will manage and lead a 24-hour 16-18 bed new therapeutic support & accommodation service for women from across South London who have experienced homelessness and severe and multiple disadvantage.  
• You will lead and develop a team that is focused on building trust through relationships, so that every woman who is supported gets the person-led, trauma and gender-informed support they need in a place they can call home. 
• You are a dynamic, inspirational and capable leader, who proactively supports and enables the team to utilise their strengths and work collaboratively to meet the different needs and aspirations of the women we support. 
• Your values and practice will align with the Connection’s traits – we are Curious, Safe, Together and Motivated. 
• You will have the personal credibility to build confidence across several south London boroughs, specialist NHS teams, and the wider community. 
• You will be both strengths-based and solution-focused, maximising and developing partnerships internally and externally to enhance service provision.

It is an Occupational Requirement for this post are open to women only, as permitted under Schedule 9,Part 1, of the Equality Act 2010.

Salary: £41,409
Closing Date: Sunday 28th April
Interview Date: Wednesday 8th May

Full job description can be found on our website.

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer