Full-Time Housing And Homelessness Jobs
Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?
About the role
Hither Green Service (Spring Gardens and Hilda House) is a busy, flagship service which provides you with the opportunity to join a specialised and committed team supporting 68, multiply excluded, highly vulnerable adults with complex needs in Lewisham.
Hither Green Service is a large and busy service. We are privileged to work with a diverse group of residents to identify and achieve their individual goals for their time living with us.
The purpose of this role is to ensure we provide a safe and healthy environment for our clients to live in. Duties will include maintaining the cleanliness of the communal areas, including kitchens or bathrooms, as well as supporting the team in cleaning clients’ rooms when they have moved out.
In this role you will:
- Provide cleaning to all communal areas of the building including some bedrooms and bathrooms.
- Complete regular inventories of cleaning stock and inform management of when items are running low so that they can be ordered.
- Pass on communal repairs to the Housing management team.
- Work on a rota, carrying out regular shifts including weekends.
- Work to a cleaning schedule to ensure all parts of the building are cleaned on a regular basis.
About you
To succeed in this role, you will have;
- A good working knowledge of Health and Safety.
- A basic knowledge of IT and be comfortable working alone.
- Possess effective communication skills.
- Approach your work and clients in a non-judgemental way including those displaying challenging behaviour.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 10 April 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Casual Locum Workers (Homelessness/Vulnerable adults)
Rough Sleeping Service - London
Are you looking to work flexibly at the times that you choose, in a variety of roles where you can make a real difference helping homeless people to rebuild their lives?
At St Mungo’s we have a locum bank of approximately 340 casual workers who provide temporary cover, ensuring our services can continue to run smoothly when there are staffing gaps.
We are looking for people who would be interested in joining our locum bank as an Assessment & Reconnection Worker (Locum) to work across our Assessment Hubs and Staging Posts across London.
The St Mung’s Pan London Rough Sleeping Teams (No second Night Out) provide a rapid response intervention service for new rough sleeper to identify and work towards the quickest route away from the streets.
As an Assessment and Reconnection Worker (locum) you will:
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Be part of a busy team environment working closely with people new to rough sleeping.
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Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
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Build and maintain effective relationships with external stakeholders and other organisations to support clients and deliver a high-quality service.
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Develop a knowledge of relevant legislation such as welfare benefits and housing legislation.
About you
This important role will suit people with:
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Some experience of helping vulnerable people to identify personal goals and supporting them through a process of change.
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An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
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Excellent communication skills and the ability to build positive relationships with a wide range of people and deal with those who may be in a difficult personal or emotional situation.
Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
What we can offer you
As a casual locum worker you work flexibly, on an ad hoc or temporary basis and can chose to work the shifts that best fit your circumstances – this can be day or night. In order to provide you with ongoing support you will be allocated a supervising manager, and you will have access to training to ensure you have the tools to keep our clients safe. We offer enhanced pay for bank holidays and you can also accrue holiday pay.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on Monday 8 April 2024
Interview and assessments on: 18-23 April 2024
The client requests no contact from agencies or media sales.
Are you looking to start your career supporting vulnerable adults; working for a charity who makes a real difference to the lives of people who are homeless every day?
The St Mungo’s Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service, intervening to ensure no one needs to sleep rough. We are currently looking for people to join our teams as Night Reconnection Workers in our Staging Post services. In these roles you will:
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Work as part of a busy team environment working closely with those affected by rough sleeping.
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Provide a safe and supportive environment at night to clients; and support a team of Assessment and Reconnection Workers, with key tasks; such as implementing reconnection or assessment plans and supporting clients into appropriate accommodation.
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Work on a 7 day weekly night rota pattern with an average of 3 waking night shifts in a row (for example 8pm–8.30am or 9pm–8am)
About you
These crucial roles will suit people with an interest in in developing key skills to build a career working in a support role, as well as:
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Some experience of dealing directly with the public and/or customers in a busy service environment.
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Good communication skills and the ability to work with others effectively to get things done.
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Some understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services.
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You don’t need to have direct experience, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
You will be able to confirm your preferred location on your application form. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.
Closing date: 10am on 08 April 2024
Interview and assessments on: 18-23 April 2024
The client requests no contact from agencies or media sales.
Are you looking for the first step in a career where you can support vulnerable people to rebuild their lives?
The St Mungo’s Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for inspirational people to join our Pan London Assessment Triages, Staging Post Accommodation and Support Hotels across London.
In the role of a Hub Assistant Worker is to jointly manage the safe day to day running of the project with other members of the team and to provide basic support and advice to clients. You will also be the first point of contact for clients and visitors and coordinating the Health and Safety within the service.
In this vital role, it is essential that you are flexible to work on the weekly rota to ensure services are accessible to those who are homeless, at the time they most need our support. Hours for this role will be Monday - Friday (7.5 hours per day) with exact shift times to be agreed.
About you
We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives you don’t need to have direct experience to succeed in these roles. Why not give it a go by joining the team to support our clients on their recovery journey?
If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high quality person centred support to clients.
If you have a good understanding of the complex issues faced by homeless people and the ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation we encourage you to apply!
You will be able to confirm your preferred location on your application form. If you are successful, we will do our best to match you to a vacancy in your preferred area. However, flexibly is essential as the Pan London teams continue to work in different settings and locations across the city at the current time to support clients where they need us the most.
How to apply
To find out more and apply please click the apply button.
Closing date: 10am on 8 April 2024
Interview and assessments on: w/c 18-23 April
The client requests no contact from agencies or media sales.
We're looking for an analytical, detail-oriented and innovative Performance Analyst to join our Business Intelligence Team, currently located in Westminster and moving to Caledonian Road this May.
£ 46,504.50 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
The Performance Analyst plays a key role at Look Ahead, by producing reporting and data analysis which enables the organisation to deliver on its strategic plan of improving the service we deliver to our customers.
You will produce management information from a range of systems using reporting tools such as Business Objects, Excel and SSRS within an Office 365 environment. You will develop Power BI dashboards to visualise data from our data warehouse and other sources. We are developing a self-service reporting culture, and you will provide advice and support to staff throughout the organisation on the tools available.
This is a hybrid working opportunity with two days a week working on-site in central London and the flexibility to work remotely for the remaining days.
Please see our website for full details.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Conduct high level analysis and interpretation of management information for a variety of audiences.
Develop reports and visualisations from our data warehouses using BI tools (Power BI, Business Objects, SSRS) to enable self- service reporting across the business.
Produce performance reports for senior managers and Board members to ensure they understand how Look Ahead is performing against its priorities.
Work with managers throughout the organisation to understand their business priorities and to ensure that they have effective information management systems in place to deliver these.
Ensure that Look Ahead complies with external performance reporting requirements including contractual measures and regulatory returns.
Promote the importance of good data quality including developing DQ exception reporting and conducting audits of KPI data.
Ensure all BI work meets data protection and information governance requirements.
Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy.
Carry out other duties commensurate with the role, as determined reasonable by Look Ahead.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Excellent IT skills
Good communication skills
Self-starting and can manage their own workload
Close attention to detail and high level of accuracy in their literacy and numeracy
Essential:
The post holder must have an understanding of:
Performance management and reporting
Ensuring data meets quality standards
The post-holder must demonstrate:
An ability to analyse and interpret data and to present the key messages from it.
Skills in using Power BI and ability to create and publish reports. Data modelling, DAX, and visualisation design.
Advanced skills in Microsoft Office applications, most importantly Microsoft Excel.
An ability to manage competing demands, prioritise and meet deadlines.
A customer-centric approach when dealing with internal stakeholders
The post-holder must have experience of:
Analysing and interpreting data for different audiences.
Problem solving and providing workable solutions.
Providing advice and support to customers.
Desirable:
Meeting information requirements in a contractual and statutory environment.
GDPR and data protection requirements.
An ability to analyse customer requirements and develop solutions that meet these needs.
Knowledge of SQL.
Knowledge of SQL Server Reporting Services (SSRS).
Knowledge of Business Objects.
Report writing.
Managing information systems
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
We're looking for a kind, compassionate and resilient Night Support Worker to join our Emlyn Gardens service in the London Borough of Hammersmith & Fulham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with customers and creating a positive atmosphere
Working proactively with other members of the team to handle the service caseload and administrative responsibilities
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
Assisting in the recording and reporting of customer incidents
Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
Developing productive relationships with partner organisations to improve service outcomes
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
Involving customers in the design, development and delivery of the service
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
Being responsible for the handover of key information between shifts
Adhering to all other Look Ahead's policies and procedures
Engaging in learning and development activity to increase knowledge and skills
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Service Manager/Deputy Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Able to apply the right balance of care and support dependant on the needs of the customer
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
Ability to adhere to Look Ahead's professional boundaries policy
What you'll bring:
Essential:
NVQ Level 2/3 or equivalent with some previous relevant sector work experience
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Edinburgh's primary function is to provide a safe and welcoming environment for those experiencing homelessness.
Contract: 9 month fixed term (secondment cover)
Location: Cranston House, 271 Canongate, Edinburgh EH8 8BQ. Please note this is an onsite role.
About the role
We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Edinburgh Skylight Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.
You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.
About you
To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.
You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 7 April 2024 23:55
Interviews will be held on Thursday 18 April 2024 at Cranston House, 271 Canongate, Edinburgh EH8 8BQ
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Do you have a passion for supporting people to rebuild their lives?
About the role
We are looking for Night Worker to join our excellent team in Hounslow. As the successful candidate you will have a passion for supporting some of the most vulnerable individuals in the borough, supporting residents around their strengths and aspirations.
The Hounslow LIFE service is a large multi-site service that has a staff team of 32 supporting 86 clients, covering specialisms such as Homelessness, Substance Use and Mental Health.
In the role of Night Worker, you will be working with our clients on their road to recovery, aiding clients to gain the necessary skills to move on from our services and into suitable accommodation. You will assist staff on site with supporting clients, completing H&S tasks, responding to and completing incident reports, and ensuring that clients within the building are safe. You will also have some housing management responsibilities as part of ensuring we deliver safe, high-quality services.
Working in our Forbes House complex needs hostel, you will be part of a team providing 24hr support to 22 clients at the start of their journey with us, supporting them towards greater independence. This role involves working night shifts between the hours of 21:30 – 08:15. This will also include some weekends and bank holidays, and the role will be service based with no home working.
About you
To succeed in this highly rewarding role you would benefit if you:
- Have an understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
- Have experience of helping vulnerable people.
- Be committed to our Recovery Ethos.
However, above all we are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 9th April 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Work Place
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.
Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.
About the Role:
As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.
About you:
- You bring experience working with young people in the community and in accommodation services.
- Your toolkit includes practical skills in motivation and coaching young people
- Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
- You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
- A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.
About Us:
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.
Important Info:
Closing Date: Sunday 7th April at midnight
Interview Date: Tuesday 16th April and 17th April at SHP Head office
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
We're on the lookout for individuals who are passionate, driven, and innovative, to assist those who are sleeping rough across the borough of Redbridge.
This is a pivotal role where you'll be on the frontline, making tangible differences in the lives of those facing multiple disadvantages.
About the role:
As Senior Outreach Worker, you'll make use of your strong interpersonal skills to connect with individuals from all walks of life. Building trust, assessing needs, and generating creative ideas to steer people away from rough sleeping will be the focus of your role.
Collaboration is key in our team. You'll work together with specialist Navigators, Outreach workers, substance use outreach services, and mental health outreach teams. Plus, you'll be pivotal in forging strong relationships with a range of housing providers in the borough.
To thrive in this role, you'll have knowledge and experience in substance use and recovery, trauma informed practices of working, and the complexities of the homelessness sector.
Your commitment to flexibility will be crucial in providing the support, empowerment, and opportunities needed to guide individuals toward suitable and stable accommodation.
About you:
- You will demonstrate a strong understanding of planned support principles and the ability to assess the needs of those who may be reluctant to engage with services.
- You will know the various barriers faced by people who are sleeping rough and what services are available for those facing multiple disadvantages.
- You will be self-motivating, able to work under pressure, manage your schedule effectively, and able to work flexibly Monday to Friday, at times when rough sleepers are often seen bedded down.
- You will be able and willing to travel across the borough of Redbridge at times when public transport may not be readily available.
- You will have experience of working with clients who have faced multiple disadvantages
- You will be skilled at engaging external partners and agencies to ensure streamlined working and a collaborative approach to supporting rough sleepers
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
Important Info:
Closing Date: Sunday 7th April 2024 at Midnight
Interview Date: Monday 15th April 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Connect with us
The client requests no contact from agencies or media sales.
To provide a professional reception service to clients accessing SIFA Fireside. Ensure that clients access the correct service whilst maintaining confidentiality when dealing with all information and material.
We welcome applications from people with lived experience of some of the issues our clients face including homelessness, mental health, substance use or the criminal justice system and if you are stable in your recovery and feel motivated to use your experience to support others through a similar journey then we would love to hear from you.
Benefits: Progressive career development opportunities and training, 36 days holiday inclusive of Bank Holidays with length of service increments, contributory ethical pension scheme, flexible working options, enhanced staff wellbeing package, invitation to join our Employee Voice group and EDI (Equality, Diversity, and Inclusion) group, central location for transport links. Key tasks as follows :-
Providing client reception and administrative support to all client services.
Establishing and maintaining client booking systems and appointment allocations across a variety of services.
Communicating information with clients on service availability and eligibility.
Carrying out initial screening for housing appointments.
Accurate record keeping and use of CRM tools (Customer/client Relationship Management).
Attending Homelessness Intervention team meetings.
Checking on client exclusions and alerts on entry to the building.
Registering attendance at the Support Centre.
Operating within organisational health and safety procedure
Build effective, positive relationships with clients maintaining professional boundaries and ground rules.
Dealing with difficult and challenging client behaviour.
Day-to-day management of the client reception, working alongside volunteers and staff to ensure the professional operation of the reception.
Managing correspondence, including phone calls and messages, emails, letters and packages, alongside volunteers.
Managing the storage of confiscated prohibited items from clients and reporting to the correct manager for removal where appropriate.
Support the induction of volunteers to client reception duties, in liaison with the Volunteer Lead.
Perform photocopying and scanning as required.
Support business reception as required.
The client requests no contact from agencies or media sales.
Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?
The Westminster Women’s Safe Space is a specialist gender and trauma informed Assessment Centre for women with complex needs who are at risk of, or have experienced domestic abuse, violence against women and girls (VAWG); and have multiple disadvantage. We have a great opportunity for people interested in working as part of an innovate women’s only service in a receptionist role and becoming part of this exciting new team achieving positive outcomes to support the women in their recovery and move on journey.
In this this vital role you will be providing receptionist duties to the service and the team, being the first point of contact for residents and others. Your duties will include:
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Managing the team inbox, keeping information systems up to date and ensuring smooth handovers to other team members.
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Log and follow up on building and maintenance repairs.
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Responding to queries from residents or agencies, following up to ensure outcomes.
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Working on a weekly rota and carrying out regular shifts (early’s, mid’s and late’s) including some weekends.
About you
We are looking for proactive, flexible and empathetic people with good time-management and communication skills. You will also have the working ability to use different IT packages and systems. You may have personal experience of homelessness, and may have accessed recovery services yourself; or you will have a sound understanding of the issues faced by homeless people.
Above all we are looking for people with a genuine interest in supporting our clients and being part of the aims of our service.
*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on Thursday 4 April
Interview and assessments on: Tuesday 16 April 2024
The client requests no contact from agencies or media sales.
Do you want to work in a role where you can support people to rebuild their lives?
About the role
Our outreach service works closely with Islington council to support people experiencing rough sleeping to exit the streets and secure appropriate accommodation.
In this role you will:
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Work closely with partner agencies to engage with individuals sleeping rough in Islington. You will work to assess their needs and aspirations and support them on their journey away from rough sleeping.
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As well as rapid interventions, you will hold a case load for clients ‘living on the streets’, building relationships, trust and rapport to support them appropriately.
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Work a shift pattern to include lates and earlies as well as mid shifts
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For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
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You will be engaging, flexible and proactive in your approach
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Ideally you will have experience of outreach services but we also welcome applications from those who have other experience of supporting vulnerable people to recover.
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We are looking for an inspirational, committed person who is passionate about supporting people away from rough sleeping.
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You will be confident and self-motivated with the ability to work in the community
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
Closing date: 10am on Thursday 4 April
Interview and assessments on: Tuesday 16 April
What we offer
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Excellent Development and Growth Opportunities
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A Diverse and Inclusive Work Place
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Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
The Exempt Accommodation Support Service is a new project based at our main hub in Digbeth but providing outreach support across a number of locations in the city. We are looking for housing and substance misuse workers to provide flexible, person-centred support to people aged 18 years plus who are homeless, have a history of homelessness or who are at risk of becoming homeless. It will primarily be supporting people living in exempt accommodation who have support needs relating to addiction and who are in active treatment or contemplating treatment.
The aims of this service are to provide additional support to improve access and sustainment of suitable accommodation for people engaging in structured drug and alcohol treatment, to reduce the scale of unmet housing need for this group of clients and to build evidence of housing-related need and effective interventions. The service will provide a range of practical support around finances, health and wellbeing, access to volunteering or training opportunities and integration into local communities as well as supporting continued engagement with treatment and tenancy sustainment.
This post is for 35 hours per week fixed term for one year initially.
This post requires to :-
Provide a person centred service to individuals taking a psychologically informed approach to advice and support ensuring that clients are given choice and control about how their support is delivered.
Assist with practical support such as travel issues, settling into accommodation and addressing any immediate accommodation issues.
Ensure individuals have access to key services, including health care, substance misuse, and wellbeing services.
Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.
To support with timely reporting information regarding visits, support plans and session notes
To work with clients in first step of their recovery pathway, to provide individualised and strengths based support to promote their ongoing engagement in treatment and sustainment of tenancies to support this.
Working alongside our Housing Transitions Team to raise any issues around the standards and quality of exempt accommodation and to work collaboratively with providers to resolve concerns.
Signpost and refer clients into appropriate support services locally or citywide, to ensure they are able to access the support they need to stay safe and to start to live a healthier, happier life.
Build effective, positive rapport with clients, maintaining professional boundaries and fostering trust.
Work alongside and in partnership with other advice hubs and Housing Options teams based at other sites across the city to process referrals quickly and efficiently and to work collaboratively with other agencies and organisations to ensure high quality service delivery.
Support the Team Lead and Service Manager to monitor the take up and impact of service and the client journey, including case studies and data capture.
Work alongside volunteers and other staff teams to provide a safe, inclusive, effective and supportive service.
To assist client in arears such as budgeting and money management, benefits claims and understanding their housing rights and responsibilities.
Ensure safeguarding issues are accurately identified and reported promptly in line with SIFA Fireside’s Safeguarding Vulnerable Adults policy.
Keep up to date with relevant legislation, training and best practice and to work in alignment with the organisational values and in accordance with SIFA Fireside policies and procedures.
Any other duties as reasonably required under the responsibilities of the post and as directed by the Lead and Service Manager
Adopt a flexible approach to working within a multi-disciplinary team.
Working conditions:
There is a requirement to travel locally to accommodation providers or outreach sites. Travel expenses will be paid for any journeys undertaken
Interviews will take place week beginning 23rd April 2024
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Night Support Worker to join our Horn Lane Young People's service in Ealing.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Night Support Workers enable our young people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of support at night, for keeping our young people and buildings safe and ensuring seamless support is provided with the support team / services.
Horn Lane service is for young people aged between 16 and 21. We are a dynamic and caring team and we are Ofsted registered. Horn Lane is a 24/7 service. We operate on a 8-week rolling rota, which involves 4 nights on and 4 nights off; this equates to a 40hr week. Shifts are 11hrs, 9.30pm to 8.30am. This is a waking night support worker role, with no sleep ins.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Building supportive, trusting relationships with our young people and creating a positive atmosphere.
Working proactively with other members of the team to handle the service caseload and fulfil all administrative responsibilities.
Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals.
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'.
Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine.
Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene.
Assisting in the recording and reporting of customer incidents.
Managing customers files, obtaining and maintaining all relevant paperwork.
Developing productive relationships with partner organisations to improve service outcomes.
Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
Involving customers in the design, development and delivery of the service.
Ensuring Look Ahead Health and Safety policies and local protocols are adhered to as required.
Being responsible for the handover of key information between shifts.
Adhering to all other Look Ahead's policies and procedures.
Engaging in learning and development activity to increase knowledge and skills.
Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
Exudes a warm friendly presence and open behaviour.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
Has a practical and logical mind and is naturally well organised.
Able to apply the right balance of care and support dependant on the needs of the customer.
Thrives on change and enjoys dynamic diverse environments.
Is confident with high levels of self-esteem.
Is respectful, articulate and sensitive in style of communication.
Is motivated towards excellence and improvement of personal performance with a can do attitude.
Ability to cope positively with challenging and diverse behaviour.
Ability to adhere to Look Ahead's professional boundaries policy.
What you'll bring:
Essential:
NVQ Level 2 or equivalent with some previous relevant sector work experience
Desirable:
Working with young people
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.