Public Facing Jobs
Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?
About the role
The St Mungo’s Pan London Rough Sleeping Teams (No Second Night Out and Somewhere Safe to Stay) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing and we are currently looking for inspirational people to join our Somewhere Safe to Stay (SSTS) team in West London currently based in Shepherds Bush. As an Assessment and Reconnection Worker, you will:
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Be part of a busy team environment working closely with those new to, or at risk of rough sleeping.
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Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.
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Build and maintain effective relationships to support clients throughout their recovery.
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Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.
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Work on the weekly rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts).
About you
These roles will suit people with experience of working at pace in a public facing environment with the ability to adapt to new situations; as well as:
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An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
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Good communication skills and the ability to work with others whilst managing your own time.
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The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
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The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
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Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives in these key roles; many of our managers began their careers as an Assessment and Reconnection Worker.
How to apply
To find out more and apply please go to the St Mungo’s careers page on our website.
To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.
Closing date: 10am on 08 April 2024
Interview and assessments on: w/c 22 April 2024
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It has never been a more important time for Crisis. With homelessness a growing issue across Great Britain, this role will play a critical part in raising the public and political profile of homelessness through the media in the run up to the General Election.
Contract: Fixed term contract up to 10-months
Location: London office based. Working from home is an option in line with Crisis’ Hybrid working policy. (You will be required to work from the London office once a week or twice a fortnight).
About the role
As News and Media Manager, you will lead a hard-working and experienced team of media experts to bring to life Crisis’ work, demonstrate the solutions needed to tackle homelessness and inspire the public and politicians to join our mission to end it for good. You will oversee the development and delivery of high-profile media and communications campaigns, including our annual Christmas appeal, helping to build our brand. This is a fixed term role covering a secondment in the team, and with an upcoming general election, this is an exciting time take up the role for the next 10 months.
About you
You will have significant experience of working in a challenging, fast-paced news and media environment to secure high-profile coverage and championing the voices of marginalised people. Experience and knowledge of managing and influencing senior internal and external stakeholders is essential in this role, as is the ability to navigate competing priorities to develop and implement creative media strategies that reach a diverse range of audiences.
To be successful in this role, you will be able to demonstrate excellent knowledge and experience of working with the media to help secure policy change at a national government level, outstanding people and project management skills and proven experience when it comes to handling reputational risk. You will also have exceptional news sense, with the ability to take a creative approach when seeking out new media opportunities.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Thursday 11 April 2024 (at 23:59)
Interviews will be held on Monday 22 and Tuesday 23 April 2024
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
We have an opportunity for a Customer Communications Specialist to join the Corporate Affairs Team on a 12 month fixed term basis, working 30 hours a week.
You'll be based from our Basingstoke office, although with offices in Bristol, Christchurch, Exeter and Newbury, we can be flexible on your base location.
The role will combine both home and office working to ensure a positive work/life balance.
The Role
You'll support the business in achieving its priorities through effective customer communications, advising on the right channels and messages to keep SNG's customers informed and engaged.
As a Customer Communications Specialist you'll create, develop, execute and project manage strategic and tactical communication plans. This will involve producing and delivering creative, engaging content and campaigns for our customers through multiple channels, including web, social media, email and SMS, direct mail and more.
It's an exciting time at SNG as we integrate our communications for former Sovereign and former Network Homes customers and establish a Community Foundation. You'll be part of supporting the transformation and change programme as we move forward together.
Other key responsibilities include:
- Working closely with key stakeholders, listening to and understanding their communication requirements and providing them with expert support.
- Working to align customer communications with external and internal communications, and with our strategy and values.
- Managing and measuring the effectiveness of our communications, including external benchmarking and best practice.
- Understanding the pressures and issues facing the social housing sector and keeping up to date with best practice in Communications and PR, particularly changes to communications innovation, legislation and codes of practice and sharing this insight with colleagues.
What we're looking for
This position would suit candidates who have previous Customer Communication experience, possibly in a housing association, local authority or similar non-profit organisation.
- Excellent written communication and interpersonal skills, including the ability to adapt your tone and write copy/create campaigns designed to generate a response or change in behaviour.
- Demonstrable experience of producing engaging customer content and campaigns.
- Experience of briefing and working with designers and creatives.
- A good understanding of MS Office packages, including Word, Excel and Publisher.
- Use of email marketing and social media management platforms and tools.
- Experience of working to deadlines and achieving targets through own work and the work of partners.
- Work well within a small team and on your own initiative.
- Be highly organised with a methodical approach.
You may need to travel between our offices and attend external events on occasion, so you'll need access to transport and be happy to travel.
What we can offer you
As a member of the Corporate Affairs Team, you will be part of a friendly, innovative and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term - in individual homes, our customers and work with partners, to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
About Us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The Role
We have a fantastic opportunity for someone to join us in the position of Energy Adviser, to work on either a full or part time basis. Job share applications are also welcome. This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.
NEA’s Energy Advisers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. Their main role is to provide one to one advice to clients referred through the charity’s Warm and Safe Homes helpline and to deliver energy advice presentations to groups. They also get involved in a range of tasks to support these activities. Energy Advisers sit within the Communities Directorate and are part of a dynamic and caring team of professionals who go the extra mile to support their clients, some of whom may be in difficult circumstances.
This post is subject to enhanced vetting and barring check.
What you will need to succeed
Working within our Communities Directorate you will have demonstrable experience of delivering Energy Advice and helping others. Therefore, it is vital that you have empathy, confidence and knowledge of the issues facing vulnerable low-income households.
You will have knowledge and understanding of the environmental, social and economic problems of deprived areas and the roles of the public, private and voluntary sectors in tackling them.
You will also have knowledge of assistance available for energy efficiency improvements to low-income households.
You will be an excellent communicator, with proven experience and understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders - with the desire to make a positive difference to people’s lives.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions, however we would particularly welcome applications from those living in Kent and the South-East. Home working and office-based locations are available. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
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£26,873 - £31,915 (FTE) - Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable)
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11½% non-contributory pension
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25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff
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Flexible working arrangements including the opportunity for Hybrid working
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Enhanced family friendly payments
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Employee Assistance Programme
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Employee benefits platform
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2-year Fixed Term Post
The closing date for all applications is 12:00 noon Wednesday 17 April 2024. We anticipate interviewing the two weeks commencing Monday 22 April 2024. Full details of the posts and an application form are available on our website.
Please be aware that National Energy Action is not a sponsoring organisation. Therefore, the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Please note CVs will not be accepted as part of the application process. No recruitment agency or advertising enquiries, please.
NEA aims to be an equal opportunities employer. We welcome applications from all people with the necessary skills and experience for the post. Charity Registration No. 290511. Company Registration No: 01853927
The client requests no contact from agencies or media sales.
About Us
We are National Energy Action (NEA) – and our vision is to end fuel poverty; our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe, however, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that is proud to make a genuine difference to people’s lives each and every day.
The Role
We have a fantastic opportunity for someone to join us in the position of Benefits Entitlements and Claims Support Officer, to work on either a full or part time basis. Job Share applications are also welcome.
This role provides an exciting and rewarding opportunity to help the charity build its profile amongst regional stakeholders whilst delivering projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.
NEA’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. The post holder will be responsible for giving comprehensive benefit entitlement advice and support to householders. The post holder will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.
What you will need to succeed
You will have a good understanding of Welfare Rights, including entitlements, systems, claim processes and current legislation and practices. Demonstrable experience of providing advice via telephone and face to face.
You will need good organisational skills, excellent communication skills as well as an understanding of the needs of low income, vulnerable or disadvantaged householders.
NEA has several office locations throughout England, Wales and Northern Ireland, and welcomes applicants from all regions. Home working and office-based locations are available. Preferences will be discussed with candidates at interview. Hybrid working is subject to necessary H&S and GDPR checks. Post holders must be resident within the UK and be able to provide their Right to Work in the UK.
We are offering:
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£26,873 - £31,915 (FTE) - Scale 5-6, Points 12-22 (plus £3,300 London Weighting if applicable)
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11½% non-contributory pension
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25 days annual leave plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff
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Flexible working arrangements including the opportunity for Hybrid working
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Enhanced family friendly payments
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Employee Assistance Programme
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Employee benefits platform
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2-year Fixed Term Post
The closing date for all applications is 12:00 noon Wednesday 17 April 2024. We anticipate interviewing the two weeks commencing Monday 22 April 2024. Full details of the posts and an application form are available on our website
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Young Persons Housing Advisor
Salary Banding: £27,500 per annum (salary banding)
Contract: 1 x Fixed Term Contract until end of March 2025 (possible extension depending on funding)
Hours: Full Time, 37 Hours Per Week
Location: Hybrid / Hatfield - Candidates must have a full driving license and use of own vehicle for business purposes
Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.
We are looking for a dedicated and passionate Young Persons Housing Advisors to join our team based in Hatfield! You will be responsible for providing advice, guidance and support to vulnerable people aged 18-24 years.
How will you make a difference?
You will support vulnerable young people to find or maintain suitable accommodation. This involves setting up and or / sustaining their tenancies thus helping to prevent repeat homelessness. You will provide housing advice and support, including information on the relevant benefits and will assist them to identify other support needs, such as mental health issues.
The young people we support are amazing, inspiring and courageous. The challenges they face can test even the most resilient and they often lack the support needed to see them through difficult times; leaving them stressed, anxious and overwhelmed. We are looking for those who have the passion, patience and empathy to support our young people to overcome barriers and move forward in their lives, encouraging and enabling them to achieve and succeed.
What can we offer you?
- A supportive, knowledgeble team and organistion
- 25 days annual leave per annum (in addition to Bank Holidays & Public Holidays)
- Holiday Purchase Scheme
- People's Pension Plan contribution
- Group Life Insurance plan
- Opportunities for personal and career development
- Hybrid working - option to work from home up to 2 days per week
- An additional annual leave day on your Birthday
- Monthly draws to win ‘lunch on your manager’ or ‘leave work early’
- Medicash & Employee Assistance Programme - support with wellbeing & personal struggles/ Heath Cash Back Scheme
What will you be doing?
- Manage a caseload of young people aged 18-24yrs.
- Ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted to ensure that they meet their individual needs and goals.
- Build a professional and trusting relationship with the young people to enable to them to engage with the support and improve their situation and prospects.
- Engage effectively in multi-agency working, developing collaborative relationships and partnerships with relevant staff in a range of agencies to broker and co-ordinate support for young people.
- Maintain an up-to-date knowledge of income related subjects such as benefits, money advice & grants.
- Be hyh’s benefits & money advice specialist, sharing knowledge and providing advice to the teams.
- Take the lead in developing and delivering benefits and/or money advice training.
- Work in partnership with the Catalyst Housing Floating Support staff to provide a consistent service countywide.
- Be ambassador for the charity both internally & externally to further hyh aims whilst protecting and enhancing its reputation.
- Immerse hyh’s values into your professional practice at all times.
- Establish and maintain excellent working relationships with external agencies and partners to ensure we are a provider of choice.
- Actively participate and provide valued contributions in supervision, team meetings and other meetings as appropriate.
- Work as part of a team by supporting, communicating, and engaging with your colleagues.
- Identify where crisis management is required and liaise with relevant services to ensure the crisis is responded to and prevented where possible.
What can you bring to the team?
- Candidates Must have a full clean driving license and use of own vehicle for business purposes
- Able to demonstrate an understanding of the problems facing homeless young people.
- Ability to engage and motivate young people, strong interpersonal skills including the ability to be appropriately assertive.
- General administrative skills (filling, record keeping and computer literacy)
- Ability to work effectively with a full and varied workload with conflicting deadlines.
- Excellent understanding of confidentially with strict professional boundaries and personal integrity
- Excellent planning, organisational & time management skills
- An understanding of the voluntary sector and the constraints placed upon voluntary sector organisation (desirable)
- Have a flexible working approach to the needs of the service users.
- IT literacy including excel, word, teams and outlook
- Highly motivated with the ability to work using your own initiative and as part of a team
- Excellent interpersonal skills with the ability to build positive professional relationships.
- Ability to communicate clearly both verbally and in writing
- Willingness to work flexibly where required.
- A commitment to undertake training where required and an enthusiasm for new challenges and experiences.
If you are passionate, conscientious and take pride in doing a job well and making a difference, then we would love to hear from you!
Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so
We would like a personal statement covering the following questions, please attach this with your CV to the application:
Why does this role interest you and what attracts you to HYH?
What is your experience of working with vulnerable people?
This role involves a lot of administration tasks, please describe your experience with this.
Closing Date 19th April 2024
Recruitment afternoon - proposed for 23rd April 2024
If you require any adjustments in the way you apply for this role, please contact us outlining how we can help make an application easier.
The client requests no contact from agencies or media sales.
Salary: £35,850 (London) / £31,994 (National) per annum
Hours: 35
Contract: Fixed term (until January 2025)
Benefits:
· 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;
· Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;
· Attractive family friendly policies;
· Private healthcare cover;
· Season ticket loans;
· Employee awards, and training and development opportunities.
For more information about our benefits please visit our website.
Location: London/Bristol - employees are able to work from home on an arrangement agreed with their line manager
Due to an internal promotion, an exciting opportunity has arisen at the National Housing Federation (NHF) for a Public Affairs Officer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people.
Our vision is for a country where everyone can live in a good quality home they can afford. We work with our members to make this vision a reality – delivering ambitious programmes that lead to lasting, positive change.
With a general election on the horizon, housing has become a high priority across the political spectrum. We work at the forefront of the political debate – not only on housing, but also on a wide range of other policy issues including welfare, homelessness and climate change. Our work affects the lives of millions of people and diverse communities across the country.
Our dynamic Public Affairs team has built close working relationships at the most senior level of politics. We have established ourselves as a leading organisation on housing issues for both the Government and Opposition. We have proven our ability to influence policy decisions, shape legislation and develop trusted relationships with key decision makers.
Our Public Affairs Officers independently lead on their own policy areas, creating influencing strategies designed to achieve impactful results for our members. In an election year, we need you to play a crucial role to ensure social housing maintains its political salience, and that housing associations are positioned as an integral part of the solution to the housing emergency.
Please scroll down to the bottom of the page to download the full job profile and person specification for this role.
Key elements of the role:
· Developing and leading public affairs strategies to influence the main political parties on topics that matter to our members;
· Building effective relationships with parliamentarians, ministers and shadow ministers, researchers and political advisers;
· Collaborating with colleagues through project groups and providing expert public affairs advice on a range of policy issues;
· Monitoring Parliament and key political development to ensure NHF staff and our members are informed on key issues;
· Drafting high-quality briefings, letters and other documents for national politicians;
· Making the case for the NHF’s influencing asks in face-to-face meetings with key political stakeholders and presenting to internal and member groups.
The successful candidate:
The successful candidate will be able to demonstrate:
· A proven ability to develop and implement effective influencing strategies;
· Experience of building and maintaining strong relationships with key stakeholders;
· Commitment to working collaboratively with colleagues across the organization;
· Exceptional written and oral communication skills;
· A good understanding of the political environment and climate in the UK.
Equality, diversity and inclusion
We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBT+, and would particularly welcome applications from people in these groups.
Disability confident committed employer
We are a disability confident committed employer and if you are a disabled person who demonstrates you meet the skills and experience we consider essential for the role, we will offer you an interview.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact Stephanie Green, People Manager with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.
Uploading your CV and cover letter
If you decide to apply for this role, when requested, please upload a version of your CV that does not include any personal details, such as name, gender, age etc. You should also ensure that you do not add your name at the end of the cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.
Right to work in the UK / UK VISA Sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.
Closing date for applications: 7 April 2024
Interview date: w/c 15 April 2024
The client requests no contact from agencies or media sales.
Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people experiencing homelessness in Bristol?
The Bristol Rough Sleeping Prevention Service provides a rapid response service, intervening to ensure no one needs to sleep rough. Our work is ongoing, and we are currently looking for someone to join our dedicated team as an Assessment and Reconnection Worker where no two days are the same.
In this role you will utilise your language skills to work closely with non UK Nationals affected by rough sleeping, and carry out comprehensive assessments of people new to, or at risk of rough sleeping who may not have recourse to public funds. Additionally, you will:
- Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.
- Build and maintain effective relationships to support clients throughout their recovery.
- Work closely with external agencies to ensure all clients’ needs are met. Many of our clients have multiple support needs. This may include complex trauma, substance misuse and mental and physical health support needs.
- Develop a knowledge of relevant legislation such as, immigration, welfare benefit and housing legislation.
- While your usual working hours will be from Monday to Friday, 9am-5pm, occasional work on weekends and early or late hours may occur in response to challenging situations and to prevent rough sleeping.
About you
This role will suit people with experience of working at pace in a public facing environment with the ability to adapt to new situations. We encourage you to apply if you can demonstrate:
- Some understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
- Good communication skills and the ability to work with others whilst managing your own time.
- The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
- The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives in these key roles; many of our managers began their careers as an Assessment and Reconnection Worker.
For our non-UK National specialist role 1 or more of the following language skills will be required: Somali, Farsi, Arabic, Sudanese Arabic, Kurdish, Polish, Romanian.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10 am on 8 April 2024
Interview and assessments on 24 April 2024
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
We're on the lookout for individuals who are passionate, driven, and innovative, to assist those who are sleeping rough across the borough of Redbridge.
This is a pivotal role where you'll be on the frontline, making tangible differences in the lives of those facing multiple disadvantages.
About the role:
As Senior Outreach Worker, you'll make use of your strong interpersonal skills to connect with individuals from all walks of life. Building trust, assessing needs, and generating creative ideas to steer people away from rough sleeping will be the focus of your role.
Collaboration is key in our team. You'll work together with specialist Navigators, Outreach workers, substance use outreach services, and mental health outreach teams. Plus, you'll be pivotal in forging strong relationships with a range of housing providers in the borough.
To thrive in this role, you'll have knowledge and experience in substance use and recovery, trauma informed practices of working, and the complexities of the homelessness sector.
Your commitment to flexibility will be crucial in providing the support, empowerment, and opportunities needed to guide individuals toward suitable and stable accommodation.
About you:
- You will demonstrate a strong understanding of planned support principles and the ability to assess the needs of those who may be reluctant to engage with services.
- You will know the various barriers faced by people who are sleeping rough and what services are available for those facing multiple disadvantages.
- You will be self-motivating, able to work under pressure, manage your schedule effectively, and able to work flexibly Monday to Friday, at times when rough sleepers are often seen bedded down.
- You will be able and willing to travel across the borough of Redbridge at times when public transport may not be readily available.
- You will have experience of working with clients who have faced multiple disadvantages
- You will be skilled at engaging external partners and agencies to ensure streamlined working and a collaborative approach to supporting rough sleepers
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
Important Info:
Closing Date: Sunday 7th April 2024 at Midnight
Interview Date: Monday 15th April 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
Our attractive benefits package includes:
- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Connect with us
The client requests no contact from agencies or media sales.
Support Worker - Assessment and Reconnection
West London
£35,578 - £39,227
Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people who are homeless?
Our client provides a rapid response service, intervening to ensure no one needs to sleep rough; their work is ongoing and they are currently looking for inspirational people to join their Somewhere Safe to Stay (SSTS) team in West London, currently based in Shepherds Bush. As an Assessment and Reconnection Worker, you will:
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Be part of a busy team environment working closely with those new to, or at risk of rough sleeping.
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Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involves the client.
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Build and maintain effective relationships to support clients throughout their recovery.
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Develop a knowledge of relevant legislation such as, welfare benefit and housing legislation.
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Work on the weekly rota including some weekends and some bank holidays, in Mixed Shift roles (including - early and late day shifts)
About you
These roles will suit people with experience of working at pace in a public facing environment with the ability to adapt to new situations; as well as:
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An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services.
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Good communication skills and the ability to work with others whilst managing your own time.
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The ability to manage complex behaviours and to deal with people who may be in a difficult personal or emotional situation.
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The ability to empower individuals to make positive changes and a willingness to develop these valuable skills.
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Above all, they are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives in these key roles; many of their managers began their careers as an Assessment and Reconnection Worker.
Closing date: 10am on 08 April 2024
Interview and assessments on: w/c 22 April 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Fantastic opportunity to work in a small friendly team. As Project Lead for APAP's Night Shelter provision you will be responsible for a caseload of clients and the wider management of the Night Shelter project. You will work with clients from assessment, through to placement in our provision and then support them to move beyond homelessness.
We work in partnership to provide single room, 24 hour staffed accommodation to clients in our provision. You will take a lead on maintaining a relationship with the accommodation provider through regular liaison and communication. You will also lead on all casework in relation to our clients, assessing their needs and supporting them to attend and engage with the services they need to move through and beyond homelessness.
Working predominantly with clients that have No Recourse to Public Funds, our Night Shelter Provision provides respite from the streets and an opportunity to work across agencies to address issues including immigration, mental and physical health and substance misuse.
The client requests no contact from agencies or media sales.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
Crisis Skylight Edinburgh's primary function is to provide a safe and welcoming environment for those experiencing homelessness.
Contract: 9 month fixed term (secondment cover)
Location: Cranston House, 271 Canongate, Edinburgh EH8 8BQ. Please note this is an onsite role.
About the role
We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Edinburgh Skylight Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.
You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.
About you
To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.
You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Sunday 7 April 2024 23:55
Interviews will be held on Thursday 18 April 2024 at Cranston House, 271 Canongate, Edinburgh EH8 8BQ
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Salary: £37,181 per annum
Location: Homeworking
Contract: Permanent
Hours 37.5 per week
Closing date: Monday 8th April at 11:30pm
Are you a creative individual with an excellent eye for design, experience of working in a marketing or creative environment and have a strong track record of developing a brand or content for brands? Then join Shelter as a Brand Marketing Manager and you could soon be playing a vital role at the heart of our Marketing team.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
This new team sits under our Audience Engagement and Planning sub-directorate, created in early 2023, the team is still taking shape making it an exciting opportunity to help us in this crucial function.
The role is part of a 5-person Strategic Comms Team that has a primary mandate is focused on delivering a full range of integrated strategic across Shelter to ensure we’re delivering high quality and highly strategic public engagement approaches. In doing so, we ensure that all the work we deliver is planned and informed by Shelter’s brand principles; audience insight and evidence of what works.
Our team’s daily work also includes providing advice, support and project leadership that help enable other Shelter teams to achieve the most effective work. Our goal? To dramatically increase the general public’s understanding of, and empathy with, people struggling with homelessness and unfit housing – and this is more vital than ever in the current climate.
About the role
It's an exciting time to be joining Shelter, and we’re looking for a proactive individual with exceptional stakeholder management skills. You’ll champion an insight-led approach and help us achieve our wider organisational goals.
As Shelter’s Brand Manager, you will act as brand guardian, acting as the first point of contact for any brand queries and working collaboratively with teams across the organisation in the development of both public and internal-facing communications, products, and projects. You will provide ongoing support for teams on how best to leverage the brand to drive maximum engagement, ensuring that all work is aligned to our brand and strategy and is informed by evidence and insight.
You will be instrumental in implementing the cross-organisational brand strategy, working closely alongside the Senior Brand Marketing Manager to develop and deliver training and inductions for internal teams, external agencies, and partners. Alongside this, you will proactively develop and implement ways of working and processes, as well as developing and distributing brand resources and assets, to ensure that teams are equipped to deliver work more efficiently and effectively.
About you
Well-versed in brand management, you will possess a clear understanding of the importance of strategy, knowledge of how to embed and maintain a brand, and how to ensure consistency across multiple channels, projects and products. Alongside your ability to confidently manage a diverse set of cross-organisational stakeholders and teams, you will be an impressive communicator, able to engage stakeholders through both verbal and written comms as well as via workshops and presentations. Strategically minded with a keen creative eye, you will have a proactive and solutions-focussed approach to your work, and be able to demonstrate project management skills alongside an understanding of the importance of insight and how it informs plans and activity.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a Supporting Statement. Your supporting statement should include responses to the 'About You' points outlined in the job description. This should be no more than 2 pages in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
- We create change and align behind our strategy
Any applications submitted without a supporting statement will not be considered.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.
We are looking to recruit an Employment & Learning Advisor to progress a caseload of clients on their journey into meaningful and sustainable employment. This is an exciting role in our Employment and Learning team that will assist clients to make constructive choices and decisions in their agreed, person-centred action plans by coordinating a range of employment-focused provision through 1:1 interventions, workshops, courses, and supplementary training opportunities.
You will also identify, develop and maintain external relationships and partnerships with relevant organisations, employers, and training providers and work alongside your line manager to deliver a comprehensive learning and employment service, that meets client need, delivered in line with the organisation’s strategic aims, objectives, and outcomes-based approach. The role is pivotal in order to reach the Centre’s ultimate goal of helping people achieve greater resilience and wellbeing.
Please refer to the job description for further information.
To apply, please submit a CV, cover letter and criminal record declaration form. The criminal record declaration form can be found in the job advert on our wesbite. In your cover letter please outline how you meet the requirements of the role, why you would like to work for us and address the following two questions:
1. Can you give examples of any employment and learning advice work you have been involved in with young people 16+ and what approach did you use? (max. 300 words)
2. Can you give examples of any employment and learning advice work you have been involved in with asylum seekers and refugees and what approach did you use? (max. 300 words)
Please note that this role is a client facing role, therefore, you will be required to be predominantly based at the Centre. There may be the option to work from home up to 2 days per week as per service needs and with prior agreement from your line manager.
We are committed to safeguarding and promoting the welfare of children. The Centre requires job applicants, staff and volunteers to complete a criminal records self-declaration and undertake a DBS check. This post requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act (ROA) 1974.
The client requests no contact from agencies or media sales.
Salary: £30,374.02 (plus London Weighting of £5,023.71 if applicable)
Location: Old Street London (with flexibility to work from home)
Contract: Permanent
Hours: Full time 37.5 hours
Closing date: Tuesday 2 April 2024 at 11:30pm
Are you looking to develop a career in partnership management and corporate fundraising? Are you passionate about the private sector’s role in helping to tackle homelessness? If so, this is a great opportunity to join an award-winning team as Corporate Partnerships Executive and play a key role in driving our fundraising goals forward.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination, and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The Income Generation Directorate at Shelter comprises of 5 departments, delivering a mature fundraising programme that has seen continuous year on year diversity and growth. The directorate generates over £48m gross income each year, of which a high percentage is unrestricted. Our Corporate Partnerships team is split into two areas - New Partnerships which generates income by securing new relationships with private sector businesses, and the Partnership Management team, where this role sits, is responsible for the growth of Shelter’s voluntary income by managing and developing existing corporate partnerships spanning a variety of sectors. And, as the division as a whole continues to grow and develop, it's a truly exciting time to join us.
About the role
This is an essential and valued role within the Partnership Management team, as you will help design and deliver impactful partnerships to generate income to fund our vital work in response to the national housing emergency. You will lead on the employee fundraising and engagement activities across our valued corporate partnerships that include B&Q, Nationwide, HSBC UK, M&S and Network Rail. You will also lead on the success and development of a dedicated portfolio of partners, delivering colleague and customer facing fundraising and commercial campaigns to a high quality. You will utilise your proactive nature and creative skills to deliver new and innovative partnership activities that deliver against team targets and will be responsible for developing clear and efficient partnership plans to achieve these agreed goals. You will also be responsible for monthly reporting on income from your partners, updating our supporter database, and supporting the team in their activities, ensuring accurate and up-to-date records are kept.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
You will be proactive and have excellent relationship-building and communication skills, with the ability to engage and win people over and convey complex ideas succinctly, confidently and persuasively. You will be well organised with the ability to prioritise and work efficiently with confidence to work independently and as part of a project team. You may have experience of, or a background in, corporate fundraising or partnership management that will help you to strengthen and develop existing partnerships, build strong, productive working relationships at all levels, and identify new opportunities to grow income across partners. What’s for sure is that you have a passion for social justice and share our belief that everyone has the right to a safe home.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a one-page expression of interest. This should be relevant to the points in the ‘About You’ section of the job description attached to this advert and align with the following behaviours below.
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve a shared purpose
- We learn from our experiences and are open to risk
Diversity Statement
At Shelter we are united by our purpose to defend the right to a safe home; our enemy is the social injustice at the core of the escalating housing emergency. We believe to win that fight; we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
At Shelter we recognise that people from marginalised groups might face particular difficulties in their career journey and we are committed as an employer to tackle this injustice. Studies have shown that women and people of colour are less likely to apply for jobs unless they feel confident that they meet every requirement listed.
At Shelter we are dedicated to building an anti-racist, diverse, inclusive, equitable, and authentic workplace, so if you’re excited about this role and your experience or skills to date don’t align perfectly with every part of the role requirements in the job description, please don’t let that stop you applying. We encourage you to tell us how your skills, knowledge, behaviours, and experience will aid your success in the role.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing, and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Recruitment Agencies
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.