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Hosting Project Officer

London, Greater London (On-site)
£37,004 per year
Job description

Background to the Post:


Housing Justice is the national face of Christian action on housing need and homelessness. Evolving over 60 years since its inception as the Catholic Housing Aid Society, we work across all Christian denominations and with other faith groups to address homelessness. Across England and Wales we co-ordinate a network of 153 grassroots night shelter projects as well as providing direct night shelter provision ourselves, run a gold standard hosting project and work with churches to develop affordable housing on their land.


The Housing Justice Hosting Project is entering its second phase with increased staff team and resources. The project began in 2015 and has since successfully achieved outcomes for more than 60 migrants without recourse to public funds. The new phase of the project implements the learning from the evaluation of phase 1, building in specialist immigration advice for each guest and bolstering the move on support available for guests.


Main duties



Reporting to the Housing Justice Hosting Project manager you will be responsible for the day to day delivery of the project’s objectives and getting the best possible outcomes for guests.

Recruiting and supporting hosts

  • Recruiting hosts through an application process including an application form, home visit and assessment, taking up of references and a DBS check.
  • Contributing to and delivering training and induction for all hosts and supporting them while they are actively participating in the scheme. This will include training, production of handbook, social and networking events for hosts.
  • Contributing to marketing for host recruitment and where required attending events to discuss the work of the hosting project and recruit hosts.
  • Ensuring recruitment materials are up to date, effective and in line with Housing Justice’s ethos and policies, and comply with legislative requirements such as Safeguarding, GDPR and Health and Safety.


Guest support and liaison

  • Process referrals in to the project through the referral forms including a full risk assessment.
  • Liaise with referral agencies referring into the project.
  • Liaise closely with Winter Night Shelters around referrals into the project, including working with them to provide triage for NRPF guests.
  • Manage a case load of guests, tracking their case progress through the Inform system and  personal wellbeing through the WEMWBS system.
  • Matching clients appropriately with potential hosts including induction, explanation of boundaries and Hosting Agreements.
  • Regularly check in with each guest, where necessary signposting to appropriate services around health, counselling, welfare etc.
  • Contribute to two way communication with our Immigration Advice provider, ensuring progress is made in each case and guests receive updates.
  • Provide advocacy support where necessary.
  • Administer our Destitution Fund payments to guests.
  • Manage move on out of the project for each guest in your caseload


Data collection and user involvement

·         Contribute to the collection of quantitative data provide regular reports to funders, the senior leadership team and the HJ board of Trustees.

·         Collaborate throughout the project with our external evaluation team.

·         Seek the voice of those with lived experience of homelessness and particularly former guests from this project to inform the development of the project.

·         Provide input in to small fundraising initiatives.

·         Other tasks appropriate to the post as required.



Person Specification: Essential experience/knowledge/skills


Candidates will need to demonstrate:


Essential experience

·         Working in a housing / homelessness project to a high standard, this could be a supported housing scheme, night shelter etc

·         Working directly with people experiencing homelessness and particularly asylum seekers and forced migrants

·         Working alongside people experiencing homelessness to move them to a more sustainable housing situation


Essential knowledge

·         A sympathetic and informed understanding of the Christian churches’ role in social justice and social action

·         Working knowledge of housing, homelessness and immigration/asylum policy and practice in a London setting.

·         Excellent IT skills, ability to use video conferencing software, good knowledge and practical experience of essential software such as Microsoft excel, word and Outlook.

·         Competence with data, including collation and data entry, presentation of findings and interpreting trends.


Essential skills

·         Strong interpersonal skills, particularly when working with vulnerable people

·         Ability to work to targets and timeframes

·         Ability to think creatively and problem-solve.

·         Ability to work flexibly and collaboratively.

·         Ability to work flexible hours to facilitate occasional meetings in evenings and at weekends.


Desirable skills and experience

·         Experience of a hosting project either as a guest or host.

·         Experience of the UK Immigration and asylum system and working with people within it.

·         Language skills, particularly French and Italian

·         Housing / homelessness / immigration casework handling.

Posted on: 21 December 2023
Closed date: 09 January 2024 at 23:30
Tags: Christian, Volunteer Management, Support Worker

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