Our client is the leading international professional membership body dedicated to patient safety in aesthetic plastic surgery and the provision Aesthetic Education Worldwide ®. They do this by promoting and providing the highest quality education and training, providing lifelong learning, and developing opportunities for knowledge exchange. They currently serve a growing membership of more-than 4,500 Board certified plastic surgeon members in 110 countries.
They now have an exciting opportunity for an experienced Membership Manager to join their team. You will play an instrumental role in supporting and developing the services to their international community of plastic surgeons and in furthering their mission to improve and provide education in aesthetic plastic surgery for the benefit and safety of patients.
This is an exciting time to join this organisation as they transition the organisation from its office in New Hampshire USA to a more global virtual office and staff structure. They have just established their UK entity to employ staff to work with their newly appointed Executive Director in London.
The post provides an excellent opportunity for an experienced member services professional to develop their career within a growing organisation. You will be working within a small but dedicated team to support their established international Society through its next stage of development.
The role will be home based in the first instance, but candidates will need to be willing to travel to and work from London as required, as well as to travel internationally, once current travel restrictions are lifted.
The duties of this role include, but are not limited to:
- Ensure the highest quality standards in all member communications and activities.
- Support the Executive Director and ISAPS staff team to deliver the Board’s strategic objectives for membership.
- Act as the first port of call for all member enquiries, including technical queries, and respond on a timely basis
- Facilitate and support new member applications, the applications review process, approvals, upgrades and membership renewals, on a timely basis.
- Maintain member records accurately and in line with GDPR
- Continuously and proactively strive to improve the systems, processes, and user journey for our members
- Liaise with our CRM system supplier (X-cd) on all areas of systems maintenance, testing and development
- Liaise with ISAPS National Secretaries and report to the Membership Committee Chair as required to facilitate member approvals and service improvements
- Communicate member updates, benefits and activities and liaise with other departments and external suppliers as necessary to do so.
- Promote membership and additional upgrade opportunities at meetings and events
- Support the set up and delivery of ISAPS core member services in events and education
- Update the membership areas of ISAPS website and ensure they remain current
- Produce reports for the Executive Director, Membership Committee Chair and Board as required
- Collaborate and communicate proactively with our small team to inform and update on all issues relating to our member services
- Travel to London for meetings and to represent the organisation and promote its membership offering at international events when needed
- Additional duties as may arise from time to time.
What we would like from you:
- Educated to degree level, with demonstrable experience in customer relationship management
- Previous experience within a membership organisation
- A strong customer focus with the highest quality outputs
- Exceptional organisational skills and self-motivation
- Ability to work to high standards with a broad and variable workload
- Ability to work to your own initiative and within a small team
- Proven ability to develop customer relationship management systems and processes
- A meticulous approach with proven ability to analyse and evaluate needs promptly and efficiently and a keen eye for detail
- Proactive, adaptable, diplomatic, solutions focused and culturally aware
- The ability to embrace and enjoy evaluating, improving and developing new systems and processes
- Good working knowledge of electronic communications
- Comfortable in managing your own workload with a proven ability to meet deadlines
- Ability to work from home and travel to London for meetings
- Willingness to be available for out of hours meetings due to the international nature of the business
- Working with medical professionals, familiarity with applications review processes, and additional language fluencies would all be an advantage albeit not essential in this role.
This is a full-time role working 37.5 hours Monday to Friday. The role is appointed on a temporary basis in the first instance to allow for effective handover of the role whilst the organisation is still in transition. The role will be available as a permanent position once the transition is complete.
If you are interested in applying, please apply with your CV and covering letter, giving an indication of your current remuneration and explaining your suitability of the role.
The initial closing date will be the 2nd October 2020 with the possibility of extension; however, since the position is immediately available, the organisation reserves the right to conduct interviews and appoint prior to the closing date dependent on the calibre of applications received. If you do not hear from us within 14 days of our closing date, you may assume that your application has not been successful on this occasion.