Cardiff, Cardiff
£35,683 per year
Contract, 7 Month fixed term contract. Intention is to secure longer term funding to continue this role., Full-time
Job description

Job title: 

Head of Communications and Engagement


Report to:                

Chief Executive



£35,683 (Gross) per annum



Cardiff (all-Wales post)



7 Month fixed term contract. Secondments are welcome.

Our intention is to secure longer term funding to continue this role.



37.5 Hours per week - normal office hours are 9:00 to 5:00pm but this role may involve some agreed out of hours’ activity and occasional working away from the office


Benefits per annum:


  • 25 days leave, increasing by 1 day per annum to a maximum of 30 days
  • Up to 2 days paid volunteering leave
  • Up to 3 days paid carers leave
  • Up to 5 days paid study leave
  • 5% pension
  • Access to company paid counselling support.
  • Staff led Wellbeing Group; with activities such as fitness dancing, team building quiz events, yoga, and regular weekly Staff Room Chit Chats held virtually during Covid.


We are the Welsh Refugee Council

You will be joining us at an exciting time in our journey, helping us and the sector to support those who are forced to seek safety.  With over 30 years’ experience, we are trusted by the communities we serve and are seen as the lead organisation in Wales for asylum seekers and refugees.


You will work with like-minded people- who strive to make a difference every day, and challenge hostile practices that limit people’s potential.


Purpose of the Post


As our Head of Communications and Engagement you will lead our work with communications, engagement and influencing policy and practice. You will be a change maker helping us to support and empower those forced to seek safety.  


You will line manage a small team of staff (2.5 FTE) and volunteers to deliver against our Strategy.


The ideal candidate will be:


  • Personable- able to win over stakeholders, both refugees and senior stakeholders to influence for change
  • Able to work under pressure, to tight deadlines, and able to adapt priorities
  • Have excellent verbal and written writing skills- able to engage and ensure key points are communicated for maximum affect.
  • Able to inspire and motivate team members, ensuring they are empowered to be their best
  • Have knowledge of good practices with communications/campaigns to increase engagement



Main Duties and Responsibilities


Advocacy & Policy


  • To lead the organisation’s work in acting as a strong and effective advocate for refugee inclusion and for a fair and humane asylum system, including by influencing policy, legislation, and practice
  • To develop and maintain policy positions, supported by evidence, and ensure these are promoted effectively.
  • Liaise with key decision makers, partners, and stakeholders, including Welsh Government, to ensure the voices of those forced to seek safety, are understood, and heard.


  • You will lead our approach to ensuring those forced to seek safety our always at the heart of work and project development. Through engagement you will help to ensure voices are heard and included in third sector, and government planning.
  • To support the organisation to identify and develop opportunities to expand services and activities that enable refugee inclusion, working closely with colleagues in the management team and external partners


  • To lead the Communication team, including the development and delivery of WRC’s influencing plan, managing staff and relevant budgets, ensuring timely reports to funders, and participating in WRC’s Senior Management Team.
  • To support local and national campaigns, using a variety of engagement methods in line with stakeholder and client needs.
  • To oversee communications functions, including the development and maintenance of the website, use of social media and other communications tools

Strategic lead

  • To lead on the development of an Operational plan for 2021-2022, to support our Strategic Plan, working closely with the CEO, Management Team and Trustees.
  • To lead the Policy and Communication Team’s work to raise awareness and understanding of refugee protection and refugee inclusion, including by working with refugees and asylum seekers to get their voices heard.
  • Drive efficiencies and effectiveness across your department making best use of resources.


  • Act as onsite Duty Manager for the Cardiff Office, 1-2 days per week, in line with Duty Manager Rota. You will need to be comfortable working face to face with clients and staff and adhere to our Coronavirus rules to mitigate risks.




Person Specification

When completing your application- please ensure you address the essential criteria listed below. You may also want to evidence or reference some of the desirable criteria.


Applicants that do not reference how they meet the essential criteria will not be invited to interview.




  • Educated to degree level or equivalent.
  • At least three years’ experience of campaign development and liaison with the media.
  • Ability to manage projects, including budgeting, financial reporting and ensuring deadlines are met.
  • Experience of line managing staff.
  • At least three years’ experience within comms/engagement/ policy at manager level.


  • Lived experience as a Refugee.






  • Knowledge of refugee and asylum policy in Wales, UK, and EU.


  • Knowledge and experience of politics and government in Wales and of the Welsh and UK political systems.
  • Knowledge of public policy making processes in Wales in devolved and non-devolved areas.



  • Proven ability to influence positive change at a high level.
  • Fluency in English with excellent written communication skills; able to undertake research and write clearly and persuasively for different audiences.
  • Excellent interpersonal skills: an able verbal communicator who is succinct, and has the confidence to interact with politicians, civil servants, stakeholders, colleagues, and community groups.


  • Good IT skills, with ability to be open to new software and comms support packages.



  • Ability to speak a community language.


  • Ability to speak Welsh.



  • Driving license- you may be required to carry event materials from time to time.




  • Ability to think strategically as well as to analyse and interpret complex information.
  • Willingness to work flexible hours as required, to travel and to spend occasional nights away from home.
  • Ability to work on your own initiative, managing multiple priorities and planning your own workload.
  • Ability to work well within and across teams to inspire and motivate others.


Diversity, Equity, and Inclusion

We welcome and particularly encourage individuals who identify as LGBTQi+, differently abled, women from ethnic minorities, people from various economic backgrounds and people with lived experiences.


If you have lived experience as a refugee, please get in touch with our Education and Employability Officer, Chris Hughes, who will be able to schedule a phone call to discuss British style interviews.


Our approach to interviews is:

  • We will ask questions about you- to understand your strengths.
  • Our interview questions will be based around the Job Description and Person Specification.
  • We will test key skills that are mentioned in the Job Spec.
  • You will score higher- if you give us more detail and explain what you did.
  • You will receive the interview questions 1 hour before the interview- to provide reflection time.



Deadline for applications is Friday 2 July at 12pm (noon).

Please find an application to submit on our Welsh Refugee Council webite.

Applications received after this date, will not be accepted.


Invites for interview will be sent by email, and Interviews will be held on Wednesday 14 July 2021.

Posted on: 15 June 2021
Closed date: 02 July 2021
Tags: Communications, PR, Advocacy

The client requests no contact from agencies or media sales.