Marketing Officer Jobs

End Violence and Racism Against East and Southeast Asian Communities (EVR)

End Violence and Racism Against East and Southeast Asian (ESEA) Communities (known as EVR) is an intergenerational organization whose mission is to prevent and address structural racism and inequality affecting ESEA communities in the UK. This is in the context of rising racism and discrimination towards all minoritised groups, with whom we seek to build allyship and solidarity.

We started out as a grassroots organisation during the Covid pandemic in 2020, in order to respond to the high level of racism experienced by people of ESEA ethnic origin. Following successful fundraising initiatives we are now building a team to enable EVR to deliver effective services and campaigns in line with its strategic goals.

Job purpose

We have an exciting opportunity to join our small but ambitious team and to make a real difference by delivering vital outreach initiatives for our hate crime reporting service, On Your Side.

On Your Side is the UK-wide support and reporting service for East and Southeast Asian communities who experience racism and/or any forms of hate.

Launched in August 2023, the service includes a 24/7 freephone helpline available in East and Southeast Asian languages; a website with reporting forms and resources; and ongoing community-based support delivered by trained casework advocates. We work to ensure that those who  experience racism and/or hate have access to the highest levels of culturally competent support while building a better picture of the nature and range of incidents so they can be better prevented.

Funded by the UK Department for Levelling Up Housing and Communities, On Your Side is delivered by a consortium of 9 organisations including national and community-based groups with expertise in hate crime reporting, hate crime prevention, and supporting East and Southeast Asian communities.

We are now recruiting an Outreach Officer to develop and deliver vital initiatives to raise awareness amongst ESEA communities about On Your Side, ultimately leading to a greater use of the service amongst the communities we serve. Reporting to EVR’s Head of Services and working closely with consortium colleagues, particularly the Service Manager based at Protection Approaches, you will develop and deliver a series of outreach initiatives including online and in-person events. You will manage the On Your Side Community Champions (volunteers) programme and develop engaging marketing materials to promote the service across the four nations of the UK. Engaging and working with ESEA and other organisations will be critical to the success of this role. 

If you are looking for a challenging and varied job with the chance to build your knowledge, skills and experience across a range of areas, we want to hear from you.

Tasks and responsibilities

• Manage the On Your Side Community Champions programme. This includes:
• Managing existing Community Champions – supporting them to raise awareness of On Your Side in their communities
• Recruiting new Community Champions and leading on training them how to raise awareness of the service with their networks
• Attending ESEA community events, promoting On Your Side by delivering engaging presentations and talks
• Event management – organising and delivering bespoke On Your Side awareness raising events in partnership with other organisations
• Reaching out to and engaging ESEA community organisations, developing meaningful working relationships with them
• Working with colleagues to create engaging digital and hard-copy marketing materials to promote On Your Side

For more information on the role, how to apply, and the person specification please download the full job pack.

Job Title

Interim Head of Communications (maternity leave cover)

Salary

£60,000 - £65,000 per annum pro rata, depending on experience

Location

Remote first with an office available in Central London and regular team meetings in the office

Reporting to

Chief Executive Officer

Employment Type

Fixed-term 9-12 months to cover maternity leave. 

We are happy to talk about flexible working.

Application Closing Date

10am, Monday 22 April 2024

Introduction to the role

In a world of generative AI and political spin, it’s hard to know what’s true and what’s not. Bad information, whether used deliberately or accidentally, ruins lives. It promotes hate, damages people’s health, and hurts democracy. 

Full Fact is a team of independent fact checkers and campaigners who find, expose and counter the harm of bad information. We build world-leading technology to identify and counter misinformation, and we lead the fight for honesty and accuracy in public debate. 

This is a brilliant opportunity for a highly motivated and experienced professional to take on the crucial role of Interim Head of Communications, covering 9-12 months of maternity leave, in the run up to the next UK general election and the advent of a new parliament. It’s never been more important to ensure that facts matter, and your role will be to put Full Fact at the heart of the debate, to create external impact, and help us campaign for change.

You will be comfortable working to deadlines within a fast-paced news environment, and will have an in-depth knowledge of UK politics and media.  You will also understand all our audiences and the most effective ways to communicate with them, and lead a team of social media, press and digital marketing experts to enhance the Full Fact brand, as well as our aims and objectives. 

2024 is a pivotal year for Full Fact. We will fact check the general election, reaching millions with impartial, independent information at a critical time, and raising our profile and impact. With a new CEO having joined last year, we are also creating a new three year strategy and investing in new areas of work that combat the harms of misinformation to our lives and communities. 

You will be a key member of our senior management team and will work closely with teams across the organisation and our high-profile, experienced board to shape organisational ambition and effective external communication. We are experimental and collaborative, with a strong commitment to learning and development.

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant.

Job Definition

Leading Full Fact’s external communications in all forms of media and with the wider public, creating lasting impact by making sure we are a leading voice in the debate about accuracy, honesty and trust in public life. 

Demonstrably maintain the highest standards of accuracy and fairness in all our external communications.

Outcomes

Ensure that Full Fact maintains a high profile, and plays a leading role in promoting accurate, honest information during the UK general election campaign and the opening months of the next parliament. 

Lead a team that is proud to represent Full Fact and does so effectively with external partners, with the media and with our supporters and other members of the public. 

Ensure that Full Fact’s communications framework and brand are consistently used in all outputs in order to create impact, and implement a dynamic strategy based on new audience research to improve internal and external understanding of Full Fact’s aims and values.

Develop partnerships that build our reputation with new audiences and promote the Full Fact brand.

What we are looking for from you

Political impartiality and sensitivity:

You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).

Understanding of public debate in the UK and sensitivity to the political context we work in.

Job skills/competencies:

Communication skills

• Proven experience of leading a communications team at a strategic/senior level

• Ability to understand and meet media deadlines at key moments and to ensure colleagues do the same

• Expert in professional communications and brand management

• Deep understanding of public and political debate in the UK, and the UK news landscape

• Ability to build and grow professional networks and partnerships

• Strong analytical skills with an eye for detail

• Strong judgement under pressure

• Proven ability to create partnerships that build our reputation with new audiences and promote the Full Fact brand

Management skills

• You can run a team that’s effective and happy

• Commitment to recognising and developing people’s talent

• Understanding of budgeting

• Experience in developing OKRs and KPIs in the context of digital communications

• Understanding of the value of open, inclusive, and diverse teams and proven commitment to building a team where people feel empowered and valued

• Contributing to the management team with a high level of mutual support and accountability

Personal skills

• Able to communicate persuasively in person and in writing

• Able to build internal and external relationships with integrity and empathy

• Able to analyse and process large amounts of sometimes complex information and identify the most relevant aspects

• An organised and proactive approach to work

• Committed to seeking and giving constructive feedback that strengthens the whole team

What we offer

Starting salary of £60,000 - £65,000 per annum depending on experience.

Workplace Pension

Generous holidays

• 25 days holiday plus bank holidays. 

• In addition, we close the office for a period between Christmas and New Year. 

• Day off for moving home.

Comfortable, centrally located London office with good transport links.

Employee Assistance Programme.

How to apply

Upload your CV and cover letter using the link below by 10am on Monday 22 April 2024. 

Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously.

Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website. 

How the application process will work

We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.

The interview panel will be Chris Morris, CEO and two members of our management team. 

The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you. 

The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance

Job Title

Product Manager (Supporter Experience)

Salary

£45,000-£50,000 per annum 

Location

Remote first with an office available in Central London and regular team meetings in the office

Reporting to

Head of Communications

Employment Type

Permanent

We are happy to talk about flexible working.

Application Closing Date

10am Monday 22 April 2024

Introduction to the role

Full Fact fights bad information. We’re recruiting for a new Product Manager (Supporter Experience) to help tackle the spread of misleading, dangerous claims—and hold those responsible to account.

As Product Manager (Supporter Experience), you will make sure those who make false claims in public can’t get away with it. Every day our team of fact checkers and campaigners find, check and challenge false claims. We identify the reasons for bad information, so we can campaign to change the systems that enable it. Your job will be to raise awareness of, and build support for, our cause through managing our supporter experience on our digital platforms.

This is your chance to work on campaigns that demand national media attention and ultimately change public debate for the better—with a supportive team behind you.

Bad information—whether shared by politicians, journalists or influencers online—ruins lives. No one should settle for it. You’ll win support for Full Fact’s cause and make change happen through delivery of digital products that gain public support for our policy and advocacy work.

Whether that’s planning and devising the digital strategy, executing the plan through developing digital channels such as the website, email and our Salesforce CRM, or ensuring our product roadmap is informed by audience research, you’ll be responsible for continuously improving our supporter experience.

This is an exciting time to join Full Fact in a year when we expect to see a General Election. You’ll be working as part of a successful communications team alongside creative specialists in press, social media, website and CRM development, community management and digital campaigning. We’re looking for someone who shares our ambitions and pushes us even further. 

You’ll thrive in a fast-paced environment but know how to support colleagues, especially by helping to join up work across teams and translate between people from different disciplines. You’ll be as comfortable analysing data to make decisions, as applying our brand guidelines to ensure our copy works hard across digital channels.

Our reputation matters. As well as looking to build and reinforce it, you’ll be personally committed to Full Fact’s standards as an independent, impartial charity. 

If you are interested in applying but not sure you have all the skills, please do apply. We are open both to supporting learning on the job and to rearranging tasks within the team to suit the skillsets of the best applicant

Job Definition

The Product Manager (Supporter Experience) is responsible for planning the digital strategy and executing the plan to deliver online content and campaigns that increase awareness of our work and drive the public to take action and donate to our cause. 

You will manage multiple digital products and platforms, implementing data-driven improvements to ensure optimum usability and accessibility. Responsible for understanding and developing the user journey across digital touchpoints - as diverse as online advertising, campaigns and virtual events - you will advise on how best to improve the user experience and manage our content. 

You will manage a multi disciplinary team of people who deliver our CRM, website, email campaigns, audience research and community initiatives. 

Outcomes

In the first 6 months you’ll have the opportunity to coordinate the delivery of at least 3 campaigns that are designed to end deceptive campaign practices by political parties, improve regulation of political advertising and encourage MPs and Ministers to correct the record when they make a wrong or misleading claim. You’ll have access to new audience research data, and will use that to inform the work we do.

You’ll bring together a team of multi disciplinary experts to deliver on our campaigning aims. You’ll work with them to develop our website, CRM and mailing list to have the greatest impact, ensuring we have the right data to make good decisions.

You’ll build relationships with teams across Full Fact helping others to meet their aims, particularly supporting fundraising to deliver income-generating online communications.

Key tasks

Line Management:

• Build a team culture based on supportive collaboration, in which constructive challenge is welcomed. 

• Empower your team to lead in their respective areas with confidence.

• Set deadlines and maintain impeccably high standards of output and product quality.

• Support your team in their long term professional development and performance, including identifying and delivering on their training needs.

Website and campaigns management

• Project manage the campaign lifecycle, ensuring all deliverables and milestones are achieved, across multiple teams and functions (e.g. work with the Individual Giving Manager to design campaigns that increase donations). 

• Collaborate with the Social Media Manager and Editorial team in the development of a content strategy that drives engagement and high-quality growth. 

• Work closely with the rest of the team to create compelling, engaging and action-oriented copy across a range of digital communications.

• Identify digital suppliers (e.g. PPC and Paid Social campaigns) which can help us build campaigns targeting different audience segments. Own the relationship and workflow to ensure they have all the materials they need to succeed and hold them to account based on agreed targets.

• Assist the team with website updates using our CMS (Django) as well as contributing to larger website projects.

• Work with direct reports to set up landing pages and data capture forms, build our mailing list, manage multiple email campaigns and perform thorough QA and testing on website, email and CRM builds.

• Oversee building and testing of user journeys to ensure workflows are correctly set up across platforms, and identify any areas for improvements.

• Advise and make recommendations on product roadmaps based on learnings from data analysis, audience research, knowledge of trends and best practice and experience of campaign delivery.

Data management and analysis

• Assist the team in designing user research and analysing audience data to ensure our decisions are informed by an understanding of our existing and potential supporters.

• Understand the organisational needs for data to inform how we acquire and retain supporters. 

• Lead projects to integrate our Salesforce CRM with any new additions to the website (e.g. lead generation forms). 

• Work with the CRM Administrator to ensure the data is available, clean and accurate, and to prioritise and action internal CRM requests for training, issues and new functionality.

• Deliver monthly, quarterly and campaign-specific performance reports across all channels, highlighting achievements, insights and lessons learnt, informing a plan to further drive performance and ROI improvement. 

What we are looking for from you:

Political impartiality and sensitivity:

• You are committed to the political neutrality of our work and have a good understanding of impartiality (please see the rules on our website).

• Understanding of public debate in the UK and sensitivity to the political context we work in.

Job skills/competencies

Personal skills/competencies

• Technical proficiency

  • Confident in getting the most out of multiple software platforms, maximising the delivery of exceptional and innovative supporter journeys that increase engagement, fundraising rates, average value and other key metrics. 

  • Experience using Salesforce (NPSP) is beneficial. 

  • Project management skills. 

  • Experience of planning, managing and overseeing effective multi-channel campaigns.

  • Experience with building growth through SEO, Paid Social and PPC.

  • Knowledge of techniques for driving action and acquisition through digital channels.

  • Content planning, auditing and development, particularly with functional website, email and landing page copy. 

• Communication and leadership

  • Good at collaborative problem solving and able to make decisions without undermining agency and autonomy of direct reports.

  • Exceptional communication skills, with the ability to work collaboratively with a range of stakeholders.  

  • Excellent copywriting and storytelling skills.

  • Confident in running ‘Show and Tells’ and mentoring colleagues.

  • Line management experience, preferably of multidisciplinary teams.

• Evaluation and testing

  • Experience of conducting usability testing.

  • Proven ability to evaluate complex data and understand market trends.

  • Strong experience using Google Ads and Analytics.

• Legal, political and impartiality

  • Working knowledge of Charity Law, Data Protection Law, The Fundraising Code of Practice, and other relevant marketing and fundraising standards across the UK.

  • Committed to the political neutrality of our work with a good understanding of impartiality (please see the rules on our website).

  • You act with integrity and are happy to commit to Full Fact’s ethos and the seven principles of public life.

  • Strong understanding of public debate in the UK and sensitivity to the political context we work in.

  • You understand that part of Full Fact’s work is being a watchdog, that it can attract hostile attention, and how to manage these risks—and can support your team while standing firm for our principles.

We understand that many candidates will not meet all of the above criteria, and may have deep rather than wide experience in a relevant skill set. We encourage you to apply and be explicit (but brief!) in your cover letter about what you’d need to learn on the job.

What we offer

Starting salary of £45,000 - £50,000 per annum depending on experience.

Workplace Pension

Generous holidays

• 25 days holiday plus bank holidays. 

• In addition, we close the office for a period between Christmas and New Year. 

• Day off for moving home.

Comfortable, centrally located London office with good transport links.

Employee Assistance Programme.

How to apply

Upload your CV and cover letter using the link below by 10am on Monday 22 April 2024.

Our recruitment platform will remove identifying details such as email addresses to allow us to sift applications anonymously.

Before applying, please read the requirements we place on staff to protect Full Fact’s independence and non-partisanship. This can be found on our website. 

How the application process will work

We want to see you at your best to understand your strengths and the contribution you could make at Full Fact with strong support, including for your learning and development. We also want to make sure that we use your time well during this process and don’t ask for more from you than we need to. We will make any reasonable adjustments we need to make to this process to help ensure you can perform at your best. For more information about this before applying, please contact us.

The interview panel will be Phoebe Arnold, Interim Head of Communications, Andy Dudfield, Head of AI, and Laura Dewis, COO. 

The process starts off with an anonymised covering letter and CV. This will be read by at least two people to produce a shortlist for interview.

The first round interviews will be a phone (not video) interview, lasting no more than half an hour, at a time that’s convenient for you. We will record it so at least two people can review each interview to decide who we invite back for the second round. The recordings will be deleted at the end of the process.

The second round will include a structured interview and a timed task which assumes no prior knowledge. The task can be completed prior to the interview, at a time that most suits you. 

The interview will be with the full panel by video and last no more than an hour. We’ll tell you everything you need to know to prepare, including anything we’d recommend reading in advance

Free Tibet is a small but effective campaign organisation based in south London. We’re looking for a Fundraising Manager who can transform our routine fundraising and lead expert strategies for income generation. This role is best suited to an experienced solo fundraiser who is confident in managing multiple streams of income, but we welcome applications from any fundraiser with a diverse skillset and collaborative way of working.

We are currently implementing a pay grading system at Free Tibet, offering increases with each year of service. The salary for this position starts at £40,000.

About Free Tibet and Tibet Watch

Free Tibet is a campaign group (UK company) that brings human rights abuses in Tibet to international attention through parliamentary advocacy, media outreach, and mobilising thousands of supporters for change.

We stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation. We keep the eyes of the world on the atrocities being committed in Tibet and lead effective campaigns to push back.

Free Tibet’s work is supported by our research partner Tibet Watch (UK charity), which gathers crucial information from occupied Tibet, one of the most closed-off places in the world.
Tibet can be free. It must be free – and one day it will be. Together we bring that day closer.

Job Description

Fundraising

• Oversee all income-generation activity across Free Tibet and Tibet Watch. Ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams. Current streams include postal appeals, online appeals, and the Free Tibet online shop.
• Manage applications for grant funding on behalf of both Free Tibet and Tibet Watch, working with the Fundraising Officer to build a strong portfolio of five and six-figure grants and steward them for renewal.
• Lead on the recruitment and retention of donors, especially Major Donors, and redevelop supporter journeys and stewardship programs.
• Evaluate new ideas for income generation and strategies for implementation, especially corporate and challenge events / community fundraising.
• Impact reporting of fundraising activity and the performance of quarterly appeals, with a view to improve internal processes for greater income innovation and ROI.
• Liaise with the Free Tibet Campaigns & Research Teams to ensure that campaigning, digital and fundraising activities are seamlessly coordinated.
• Managing relationships with third party agencies, like mailing services and digital mobilisation agencies, making sure projects are delivered on time, on budget and to the highest standard.
• Ensure that our new Client Relationship Management (CRM) system, Raiser’s Edge NXT, is used effectively and to its full potential.
• Take a supporter-facing role in managing relationships with Major Donors, leading by example in securing mission-critical income.
• When needed, providing on-the-ground support for direct marketing, including copywriting and editing.

Leadership & Management

• Line manage the Fundraising Team, which currently consists of a full-time Fundraising Officer, part-time Administrative Assistant, and part-time Supporter Care & Shop Officer, nurturing their professional development and working collaboratively to produce fundraising projects.
• Act as a leader within the organisation, representing staff to the board and executive committee where appropriate.
• Work with the Finance and HR manager to monitor expenditure against budget and prepare regular reports on expenditure and projected income for the Free Tibet and Tibet Watch boards.
• Develop annual and project-specific Fundraising Strategies, reporting on appropriate indicators.

General Responsibilities

• Participating in regular team meetings.
• Participate in events and actions as required, with protest attendance highly encouraged.
• Ensure that volunteers working with your team are managed appropriately.
• Participating in monthly finance/fundraising meetings.
• Provide regular fundraising reports for the FT-TW Boards and Head of Campaigns.
• Any other tasks, where appropriate, required to ensure the smooth-running of the organisation.

Person Specification

Essential

• Proven ability to look at the big picture of an organisation’s fundraising and prioritise what needs particular attention.
• Proven track record of delivering income across one or more of following income streams:
  • Individual Giving: postal appeals, online appeals; emergency appeals; matched giving campaigns.
  • Major Donor Fundraising: soliciting and stewarding donations from HNWIs; prospects research; Major Donor recruitment.
  • Trusts and Foundations: soliciting and stewarding major grant
• Digital fluency with a deep understanding of how this relates to fundraising.
• Line management of other fundraisers, especially with agile working and diverse skill sets.
• Experience of overseeing the development of team members.
• Excellent knowledge of proper practice in fundraising data and compliance, especially with reference to The Code of Fundraising Practice and GDPR principles.
• Confident reporting directly to the Board of Trustees and representing staff interests.
• Commitment to Free Tibet’s mission.

Desirable

• Experience of working in a high intensity environment, working collaboratively and skillfully in response to fast-moving developments in global news.
• Personal achievement/s securing five or six-figure grants, especially for research or human rights projects.
• Experience of managing lead generation campaigns at both a strategist and practitioner level, especially Facebook ads, with past examples of success.
• Experience using RENXT, Mailchimp, and digital tools (e.g. Engaging Networks or Impact Stack).

Application Process

Completed applications must be received by 10:00 am on Monday 22nd April 2024. There will be two rounds of interviews, with the first round of interviews on Wednesday 1st May 2024.
Your application should include:

• Your CV (1-2 sides of A4), attached as a PDF. We recommend including any qualifications or training from fundraising bodies and showcasing your personal achievements in fundraising.
• Cover letter (1 side of A4), attached as a PDF, detailing how you meet each point in the personal specification. We recommend highlighting your specific interest in working for Free Tibet and Tibet Watch.

Are you passionate about supporting older people to have better access to online services? Do you have the skills to inform and coach older people to learn and improve their digital skills and knowledge? 

Age UK Sutton is looking for someone to join the Let’s Connect programme team as a Digital Inclusion Project Coordinator supporting older people to develop digital skills and improve their access to digital services.

You will champion the service and be responsible for working with people from initial referral completing assessments to understand a person’s situation, creating a goals-based plan to support clients to access digital skills training through group and 121 offers. You will work with older people to enable them to become more confident in using digital equipment such as tablets and smartphones through arranging and delivering digital skills training sessions in both group and 121 settings.

This will be a fantastic opportunity to develop your skills, no two days will be the same and you will be making a valuable difference to older people living in Sutton. 

Full details and the person specification can be found in the job pack, downloadable below.  

This is a fixed-term contract until November 2025. with a possibility of extension, subject to funding. An enhanced DBS check will be required for this role and you will need to be able to access all parts of the borough easily (access to a car with a full, clean driving licence and business-use insurance preferable).   

Do you understand the needs of people with Dementia and their carers? 

Could you provide a range of practical and emotional support to improve their knowledge about dementia and their wellbeing?

Age UK Sutton has been commissioned to run a Dementia Support service within the London Borough of Sutton.  As a Dementia Adviser you will provide comprehensive, person-centred support and access to information, working closely with other Dementia Advisers and teams across the organisation.

You will work to empower both people living with Dementia and their carers, supporting them to maximise their quality of life.  From diagnosis and throughout their journey you will provide access to information and support, help clients to make informed decisions and provide a consistent point of contact. You'll also help to reduce isolation and increase social inclusion by providing opportunities for peer support and raise awareness and understanding of Dementia.

This role is community based working both at our offices and across the Sutton Borough, with some working from home.  Age UK Sutton strives to provide a supportive working environment for all staff and volunteers in order that they can develop personally and professionally and acquire new skills. We are a flexible employer and pride ourselves on being a family and carer friendly workplace. 

For further details including a full role profile and person specification, please download our job pack. 

Do you understand the needs of people with Dementia and their carers? 

Could you provide a range of practical and emotional support to improve their knowledge about dementia and their wellbeing?

Age UK Sutton has been commissioned to run a Dementia Support service within the London Borough of Sutton.  As a Dementia Adviser you will provide comprehensive, person-centred support and access to information, working closely with other Dementia Advisers and teams across the organisation.

You will work to empower both people living with Dementia and their carers, supporting them to maximise their quality of life.  From diagnosis and throughout their journey you will provide access to information and support, help clients to make informed decisions and provide a consistent point of contact. You'll also help to reduce isolation and increase social inclusion by providing opportunities for peer support and raise awareness and understanding of Dementia.

This role is community based working both at our offices and across the Sutton Borough, with some working from home.  Age UK Sutton strives to provide a supportive working environment for all staff and volunteers in order that they can develop personally and professionally and acquire new skills. We are a flexible employer and pride ourselves on being a family and carer friendly workplace. 

For further details including a full role profile and person specification, please download our job pack. 

Are you passionate about supporting older people to have better access to online services? Do you have the skills to inform and coach older people to learn and improve their digital skills and knowledge?  

Age UK Sutton is looking for someone to join the Let’s Connect programme team as a Digital Inclusion outreach worker supporting older people to develop digital skills and improve their access to digital services.

You will champion the service and work in the local community delivering digital awareness talks to groups, delivery of group digital skills sessions and support with recruitment of our Digital Champions Volunteers.  

You will work with older people to enable them to become more confident in using digital equipment such as tablets and smartphones through arranging and delivering digital skills training sessions in both group and 121 settings.

This will be a fantastic opportunity to develop your skills, no two days will be the same and you will be making a valuable difference to older people living in Sutton. 

Full details and the person specification can be found in the job pack, downloadable below.  

This is a fixed-term contract until November 2025. with a possibility of extension, subject to funding. An enhanced DBS check will be required for this role and you will need to be able to access all parts of the borough easily (access to a car with a full, clean driving licence and business-use insurance preferable).