Supporter Services Officer Jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an exciting opportunity to join CSW, a Christian organisation working for religious freedom through advocacy and human rights in the pursuit of justice. CSW is an incredible team of people dedicated to bringing about freedom and justice all over the world. We are confident in our identity as a Christian human rights organisation that works for freedom of religion or belief for all people, no matter what religion, belief, faith or no-faith they might hold.
We are seeking a Finance Officer with a keen eye for detail, and an aptitude for learning new skills, to take on purchase ledger and payroll administration duties in our Finance Department. You will have either begun on the path of attaining a financial qualification or had some experience in a similar role. The successful candidate will be responsible for the accurate and timely processing of all purchases, payments and returns, including supplier invoices, staff payments (salaries, expenses and advances), project and contractor payments and credit card transactions. Responsible for project reporting against budget.
Key responsibilities (full responsibilities listed in the application pack):
- Ownership of the purchase ledger system, administering the entire process of invoice receiving, checking, coding, distributing for approval, posting to the accounts software (currently Sage), setting up domestic and international payments for authorisation, and electronic filing of documents.
- Administering all credit card returns including distribution of statements to colleagues, checking and coding returns, collating documents, submitting for line-manager approval, posting to Sage and following up on outstanding items.
- Administering staff and contractors expense claims, advances, returns and funds transfer requests, including checking and coding, submitting for budget-holder approval, arranging payment both domestic and international, and electronic filing of documents.
- Recording project expenditure against budget and drafting project financial returns to meet funder deadlines.
Essential criteria (full criteria listed in the application pack):
- Either started on a financial qualification or have had experience in a similar role
- Exposure to SAGE Line50 or other accounting package.
- Confident using Microsoft Outlook, Excel and Word.
- Previous experience of using accounting software.
- Good team working and relationship-building skills.
- Excellent communication skills, both written and oral.
- Excellent attention to detail and commitment to accuracy.
- Must have the right to reside and work in the United Kingdom.
CSW Benefits
We offer flexible working, your birthday off, pension with 6% employer contribution.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
As Supporter Care Administrator you will be the first point of contact for supporters, partner organisations, media representatives and others who get in touch with CSW in person, by phone or email. We are looking for a warm, friendly person who loves people and is also highly organised.
Key Responsibilities (full responsibilities listed in the application pack):
- Act as the first port of call for all enquiries.
- Oversee the smooth running of reception, including receiving visitors and processing deliveries.
- Respond to telephone enquiries, ensuring that requests are followed up within a reasonable timeframe or passed on to the relevant person.
- Take and process donations over the phone.
- Update supporter records on our supporter database, including changing contact details, processing unsubscribes, entering supporter campaign actions.
Essential Criteria (full criteria listed in the application pack):
- A minimum of two years’ experience in a customer/ supporter facing role within the commercial, public or third sector.
- GCSE grade C or above in English and Maths, or equivalent.
- Experience of providing administrative support within an office environment.
- Experience of using a CRM or database to capture individuals’ details and contact.
- Experience of working cross-departmentally and with people across all levels of an organisation.
The client requests no contact from agencies or media sales.
Role Title: OISC Level 2 Immigration Advisor
Shropshire Supports Refugees (SSR) is a charitable organisation dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire.
Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need. With a staff team of fifteen and fifty dedicated volunteers, we are committed to making a positive impact on the lives of those we serve.
Location: Shrewsbury and locations around Shropshire, Telford & Wrekin
Hours: 37.5 hrs per week
Reports to: CEO
Salary: £31,200 - 2yr fixed term contract
Main Responsibilities:
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Conduct initial consultations with clients to assess their immigration needs and eligibility
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Provide comprehensive advice on various immigration matters, including visa applications, settlement, asylum claims, and appeals within OISC level 2 guidelines
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Maintain accurate records and case files, ensuring compliance with data protection regulations
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Build and maintain strong relationships with clients
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Advocate on behalf of clients by telephone, letter and email with appropriate agencies
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Keep up-to-date with changes in immigration laws and policies and provide training to colleagues as necessary
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Attend training events relating to asylum and immigration
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To supervise OISC level 1 colleagues
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Undertake other tasks within the organisation as required
Person Specification:
Essential:
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OISC Level 2 accreditation is essential
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Previous experience working as an Immigration Advisor or similar role within the immigration sector
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In-depth knowledge of UK immigration laws, policies, and procedures
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Strong communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
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Strong time management with the ability to work to strict deadlines
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Knowledge and understanding of the voluntary sector
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Excellent attention to detail and organisational skills
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Excellent communication skills, both written and oral
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Ability to work independently and manage a caseload effectively
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Proficiency in the Microsoft suite
Desirable:
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Fluency in additional languages
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Experience of Salesforce CRM
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Full driving licence
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK Sutton are looking to hire an experienced manager who has a background or interest in community delivered health services.
At our independent charity based in London Borough of Sutton, the Head of Health Services will lead on and develop Age UK Sutton's community health commissions including; our Hospital Discharge service which provides practical support to older people in the first days and weeks after discharge from a hospital admittance; Dementia Peer and Practical support service, delivering information, advice, peer support and some practical support to those living with or affected by Dementia; and the innovative Older Person's Mental Health Peer Support service operating in partnership with Sutton's Community Mental Health services and South West London Mental Health Services.
The Head of Health Services will have delivery objectives to achieve with their operational team, with current direct line management of 9 staff over 3 services and have strategic development opportunities to deliver excellent services to the older population in London Borough of Sutton.
The Head of Health Services will be an integral part of Age UK Sutton's Leadership team, with overarching responsibility for keeping our vision to make Sutton an Age Friendly place to live, at the centre of all what we do.
For more information of the operational duties and responsibilities of the role along with the person specification, please download the full Job Pack below.
We welcome informal discussions about the role and are happy to answer any questions you may have before applying, but will not impact decision making for selection of the candidate.
Please note that CVs not accompanied by a covering letter will not be considered.
This role is being advertised on a rolling basis, meaning that if we find a suitable candidate before the final closing date, we may close this advertisement early. We will review applications as they are received and will invite suitable candidates to interview – you will be contacted to gather your availability should this apply.
We strive to make our recruitment process fully accessible to all applications and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact us. This will not adversely affect your chances of being shortlisted or invited to interview.
Final closing date for applications: Sunday 12th May 2024
We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us.
We welcome applications from all sections of the community and especially from under-represented groups.
We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments.
An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.
The client requests no contact from agencies or media sales.
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. We are looking for Executive Officers to support the work of our Union.
You will organise and prioritise the work of the office and employ changing technologies and methods to improve efficiency. You may be asked to work in a confidential environment. Providing professional and efficient administrative support, you will maintain the office administration systems, manage diaries, plan and record meetings and undertake follow up action as required, as well as dealing with and drafting replies to correspondence. You will plan events and organise travel arrangements and accommodation, undertake projects and manage personal casework as needed. You may also have line management responsibility for staff.
Successful candidates will be able to demonstrate:
• People management
• Working in a customer-focused organisation or service
• Organising and prioritising workload
• Effective written and oral communication, with a variety of audiences
• Knowledge and understanding of trade unions and work of the public sector
Employer Benefits
You will have access to a generous package of staff benefits including: -
• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days’ leave and Christmas closure
• pension scheme
• employee assistance programme
Salary and Location
• Band 3, London, Spine points 33-29 Regional Spine points 37-33
• London Salary: £41,637 p.a. rising to £46,524 p.a. Regional Salary: £37,530 p.a. rising to £41,637 p.a.
• Based: London or region (UK wide hybrid working available) PCS offices in London (Clapham Junction), Leeds, Glasgow, Cardiff, Liverpool, Birmingham, Newcastle, Bristol.
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
Closing date: at 12 midday on Thursday 25 April 2024
Applications must be received by the closing date and time specified.
Interviews will be held by Zoom: Tuesday 14 May 2024
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
Candidates will be informed after the interview whether they are appointable. The General Secretary will have ultimate responsibility of allocating roles to the successful candidates, with decisions being notified on filling any vacancies in due course.
• CVs will not be accepted. Only PCS application forms will be considered.
• PCS offers a generous range of benefits including assistance with childcare, extensive family-friendly schemes, generous annual leave entitlement and pension scheme.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.
For further details and an application form please visit the PCS website
The client requests no contact from agencies or media sales.
About RLS
Refugee Legal Support works in solidarity with people who migrate. We operate in the UK, France and Greece, promoting and protecting rights through legal support, casework, engagement, training and partnerships. We advocate for safe migration and oppose discriminatory immigration systems and policies.
The role
Our recent growth and ambitious plans for the future mean that RLS needs to raise more sustainable funding than ever before. The new Fundraising Officer role will be central to this, playing a key role in the future of the organisation.
You’ll work closely with the Fundraising Lead to secure the financial support to allow the organisation to thrive and fight alongside more people who need our legal support.
Your main responsibilities will include:
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Researching, identifying and pursuing funding opportunities: you’ll proactively seek out and apply for funding opportunities to maximise income from trusts, foundations, and other relevant sources.
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Funder relationship management: you’ll build and nurture relationships with existing and potential funders, ensuring their continued support and engagement with our cause.
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Reporting and budget management: you’ll work with the Fundraising Lead to prepare detailed reports on fundraising activities, monitor progress against targets, and design budgets that align with our strategic goals.
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Drafting communications: you’ll draft compelling communications and fundraising materials, utilising your excellent written and verbal communication skills to engage donors and stakeholders.
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Supporting and leading other fundraising initiatives: you’ll contribute to the development and execution of various fundraising strategies, including individual giving and major donor engagement, to diversify and strengthen our funding base.
Who we’re looking for
We’re seeking someone with:
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A track record: we want to see that you have a track record of income generation for non-profit organisations.
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Communication skills: exceptional written and verbal communication abilities, capable of crafting persuasive proposals and engaging stakeholders.
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Passion for our work: genuine interest in and commitment to our mission, eager to make a meaningful contribution
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Strategic thinking: tactical, strategic, and creative thinking skills, with the ability to develop innovative solutions and strategies for fundraising.
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A results-driven mindset with the determination to meet and exceed fundraising targets.
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The ability to simplify complex concepts: our work can be complicated. You’ll need to make it understandable for a variety of audiences.
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Leadership and teamwork: you can work effectively on your own as well as in a team when working towards your work plan targets and objectives.
What you can expect
You’d be joining a driven, friendly and supportive team and can expect:
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Mentorship and Support: the opportunity to work closely with an experienced Fundraising Lead, gaining insights and guidance to excel in your role.
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Strategic contribution: our Fundraising Lead is looking for a partner who can help to shape fundraising strategy and tactics. You’ll help to shape what we do and how we do it.
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Growth and Development: as a growing organisation, we offer exciting opportunities for professional development and career advancement.
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A Supportive team environment: our team prides itself on its welcoming and supportive approach to those who want to work hard towards our mission and values.
The client requests no contact from agencies or media sales.
About On Your Side
On Your Side is the UK-wide support and reporting service for East and Southeast Asian communities who experience racism and/or any forms of hate.
Launched in August 2022, the service includes a 24/7 freephone helpline available in East and Southeast Asian languages; a website with reporting forms and resources; and ongoing community-based support delivered by trained casework advocates. We work to ensure that those who experience racism and/or hate have access to the highest levels of culturally competent support while building a better picture of the nature and range of incidents so they can be better prevented.
Funded by the UK Department for Levelling Up Housing and Communities, On Your Side is delivered by a consortium of 9 organisations including East and Southeast Asian led community groups alongside national hate crime reporting and hate crime prevention organisations. This role will be based at the consortium lead organisation, identity-based violence prevention charity Protection Approaches.
About the role
Based at Protection Approaches, the Project Officer will report directly to the On Your Side Project Manager, and work closely with Protection Approaches’ team, On Your Side Casework Coordinator, Outreach Officer, and all consortium partners.
This is a new and exciting role that will be central to the delivery and development of the On Your Side service as it moves into a new phase over the next 12 months as an established, sustainable service.
In this role the Project Officer will develop their project management skills as they work with the Project Manager on overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines.
You will oversee several distinct areas of work including overseeing the strategy and work of the On Your Side Outreach Officer in developing and implementing new engagement, outreach, communications and public education strategies. You will also oversee the publishing of a quarterly data report, and ensuring data is being recorded appropriately and accurately.
You will represent the service at high profile meetings and events including meeting with current and future funders, representatives from national and local government, other policy-makers, police and, academic experts to build the profile of the service, improve its support methodologies and impact, and assist in the development and implementation of sustainability and fundraising plans for the service.
You will be trained by the Protection Approaches Outreach team on delivery of hate crime workshops, and other trainings and use those skills to deliver awareness sessions for On Your Side, raising awareness of the service and it’s benefits while supporting ESEA community members to better understand their rights and how they can tackle racism and hate.
The role is a 12-month fixed term contract. During this period we expect to secure additional resources to ensure the ongoing delivery of this service and extend the role of Project Officer.
The successful candidate will:
- Assist the Project Manager in overall coordination of the On Your Side service including coordination of the project delivery team across partner organisations to ensure they are meeting agreed objectives to agreed timelines
- Oversee the work and strategy of the On Your Side Outreach Officer to develop and implement engagement, outreach, and public education strategies to increase knowledge about the service and use of the service
- Increase the profile and visibility of On Your Side particularly among key stakeholders in ESEA communities and service provider to establish partnerships in outreach or referrals
- Represent the service at high profile external meetings, such as with funders, or stakeholders in regional or national government
- Represent the service at events and workshops including delivery of workshops about hate crime, the service, or other related topics
- Build networks across the hate crime prevention, reporting and support sectors
- Organise and chair meetings with partners and external consultative groups
- Identify lessons of community-led change to inform policy and advocacy activities
- Support implementation of monitoring and evaluation processes
- Regularly review incident reports to verify data accuracy, ensuring cases are appropriately followed and recorded
- Collaborate closely with the data team to ensure publication of quarterly anonymised and aggregated data reports, disseminated to relevant stakeholders
- Assist in the development and implementation of sustainability and fundraising plans for the service
- Commission and liaise with external contractors to deliver services
- Oversee communications including developing social media, website, and other communications copy, writing press releases, and writing opinion pieces
- Anticipate where problems may emerge and work with partners to solve those problems
- Maintain accurate project documentation and reports
For more details on this role, how to apply and the full person specification please download the full job pack.
The client requests no contact from agencies or media sales.
End Violence and Racism Against East and Southeast Asian Communities (EVR)
End Violence and Racism Against East and Southeast Asian (ESEA) Communities (known as EVR) is an intergenerational organization whose mission is to prevent and address structural racism and inequality affecting ESEA communities in the UK. This is in the context of rising racism and discrimination towards all minoritised groups, with whom we seek to build allyship and solidarity.
We started out as a grassroots organisation during the Covid pandemic in 2020, in order to respond to the high level of racism experienced by people of ESEA ethnic origin. Following successful fundraising initiatives we are now building a team to enable EVR to deliver effective services and campaigns in line with its strategic goals.
Job purpose
We have an exciting opportunity to join our small but ambitious team and to make a real difference by delivering vital outreach initiatives for our hate crime reporting service, On Your Side.
On Your Side is the UK-wide support and reporting service for East and Southeast Asian communities who experience racism and/or any forms of hate.
Launched in August 2023, the service includes a 24/7 freephone helpline available in East and Southeast Asian languages; a website with reporting forms and resources; and ongoing community-based support delivered by trained casework advocates. We work to ensure that those who experience racism and/or hate have access to the highest levels of culturally competent support while building a better picture of the nature and range of incidents so they can be better prevented.
Funded by the UK Department for Levelling Up Housing and Communities, On Your Side is delivered by a consortium of 9 organisations including national and community-based groups with expertise in hate crime reporting, hate crime prevention, and supporting East and Southeast Asian communities.
We are now recruiting an Outreach Officer to develop and deliver vital initiatives to raise awareness amongst ESEA communities about On Your Side, ultimately leading to a greater use of the service amongst the communities we serve. Reporting to EVR’s Head of Services and working closely with consortium colleagues, particularly the Service Manager based at Protection Approaches, you will develop and deliver a series of outreach initiatives including online and in-person events. You will manage the On Your Side Community Champions (volunteers) programme and develop engaging marketing materials to promote the service across the four nations of the UK. Engaging and working with ESEA and other organisations will be critical to the success of this role.
If you are looking for a challenging and varied job with the chance to build your knowledge, skills and experience across a range of areas, we want to hear from you.
Tasks and responsibilities
- Manage the On Your Side Community Champions programme. This includes:
- Managing existing Community Champions – supporting them to raise awareness of On Your Side in their communities
- Recruiting new Community Champions and leading on training them how to raise awareness of the service with their networks
- Attending ESEA community events, promoting On Your Side by delivering engaging presentations and talks
- Event management – organising and delivering bespoke On Your Side awareness raising events in partnership with other organisations
- Reaching out to and engaging ESEA community organisations, developing meaningful working relationships with them
- Working with colleagues to create engaging digital and hard-copy marketing materials to promote On Your Side
For more information on the role, how to apply, and the person specification please download the full job pack.
The client requests no contact from agencies or media sales.
Haringey Migrant Support Centre is a community-based organisation, with over a decade of experience supporting migrants in Haringey and neighbouring boroughs. We provide free and professional advice, casework, referrals and signposting on issues relating to immigration, housing and welfare. We also have a Community wellbeing space and advocate for change through policy and campaigns work. HMSC has a staff team of 9 people. We are supported by a team of 40 volunteers.
We run a busy service which is responsive to a fast-changing environment. We are looking for an Operations Coordinator to lead on all aspects of the smooth running of the office, financial and organisational administration and premises management as well as taking a key role in our external communications.
The ideal candidate will enjoy working in a small, busy organisation, and must be confident taking a lead on their own work. You will be part of a committed and friendly team, with the opportunity to develop new skills, contribute to the organisation’s direction, and gain a thorough understanding of HMSC and the wider sector. This role will suit someone who is very well organised and values the importance of excellent administration and process management in underpinning the success of a people-facing community team. You will work at the heart of the organisation, and across different teams, to play a pivotal role in ensuring HMSC is able to assist hundreds of migrants approaching the service every year.
Working for HMSC: Staff terms and conditions include a supportive probationary period, contractual sick pay scheme, Pension scheme, and generous leave of absence allowances.
You can find out more about HMSC and the work we do on our website.
To apply, you will need to submit the application form by 9am on Monday 6th May. Late applications will not be accepted. Interviews will take place in the week beginning 13th May.
We are proud to be a member of the Experts by Experience Employment Network, which aims to increase representation of people with lived experience in the charitable sector. Please feel free to use information and resources on their website which may help in preparing your job application.
The client requests no contact from agencies or media sales.
Job title: Programme Officer
Salary: £34,042 per annum
Location: London, E1 (Hybrid working)
Contract/Hours: Permanent, Full time 35 hours per week
Fairtrade Foundation are recruiting for a Programme Officer, who will work closely with the Senior Programme Manager (SPM) to support excellent stakeholder relationship management on strategic projects led by the SPM (including with programme funders, and partners such as Fairtrade Africa), and act as the main programme liaison on a day-to-day basis for smaller projects.
You’ll need to have excellent attention-to-detail, be financially literate and be a clear, adaptable communicator. You will have experience of managing projects and budgets or supporting others to manage projects and budgets. If you have specific experience with international development projects, that’s great, but it’s not essential.
Fairtrade changes the way trade works through better prices, decent working conditions and a fairer deal for farmers and workers around the world.
Globally, across all Fairtrade members, we share a vision of a world in which all farmers and workers can enjoy secure and sustainable livelihoods, fulfil their potential and decide on their future. To achieve this we connect disadvantaged farmers and workers with consumers, promote fairer trading conditions, and empower farmers and workers to combat poverty, strengthen their position and take more control of their lives.
Fairtrade is a global movement with a strong and active presence in the UK, represented by the Fairtrade Foundation. Farmers and workers have a strong voice at every level of Fairtrade, from how they invest in and run their local organisations to having an equal say in Fairtrade’s global decision-making.
We are seeking passionate and enthusiastic candidates who share our vision for a better world, if that sounds like you, then come and join our movement for change.
At Fairtrade we are committed to the safeguarding and protection of children & vulnerable adults in our work. We will do everything possible to ensure that only those who are suitable to work within this environment are recruited to work for us. Therefore for this specific role a Basic DBS check will be needed as part of an offer of employment.
The Fairtrade Foundation is an equal opportunities employer, offers flexible working and welcomes applications from all sections of the community.
We particularly welcome applications from candidates with ethnically diverse backgrounds, LGBTQ+ candidates and from candidates with disabilities, because we would like to increase the representation of these groups at this level. We want to do this because we know greater diversity will lead to greater results for producers and farmers around the world.
Closing date: Friday 26th April 2024 at 10:00
Interviews will take place w/c 29th April 2024.
Contract: Permanent, Full time
The client requests no contact from agencies or media sales.
ABOUT ASYLUM AID
For over thirty years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum. We have built an expert service, delivering vital and life-saving services in some of the most complex legal cases, with a particular speciality working with unaccompanied children, Survivors of trafficking, torture or other forms of human cruelty, and stateless people. Our vision is that all those in need of protection from persecution and other forms of human cruelty in the UK can obtain it, and are treated fairly and with dignity.
ABOUT THE ROLE
As Children and Young People’s Solicitor and Senior Caseworker at Asylum Aid, you will primarily work with unaccompanied asylum-seeking child (UASC) and young people (under 25), providing end to end representation on their asylum, human rights and trafficking claims. You may also undertake age dispute challenges and other judicial review work on behalf of your clients. You will combine this work, which will account for approximately 70% of your time, with conducting other immigration matters, including adult asylum claims, family reunion applications and statelessness applications. You will also have the opportunity to contribute to the wider work of the Asylum Aid team, delivering high quality legal services on the full range of protection and trafficking issues that affect migrants, refugees, and asylum seekers. You will conduct asylum casework under legal aid funding, with a specialist focus on representing unaccompanied asylum-seeking children and young people, and contribute to policy and strategic legal work to promote the rights of children and young people in the asylum system.
You will be a qualified solicitor or Immigration caseworker with IAAS Level 2/Senior Caseworker accreditation and have significant experience in publicly funded immigration work under a Legal Aid Agency Contract. You should have, or be able to obtain, Level 2 Children Safeguarding.
As is the nature of this sector, the role will be exposed to a high volume of traumatic and distressing material and, whilst they will be supported by the Asylum Aid Director, supervisors and the surrounding team, they should also be able to demonstrate knowledge of good self-care principles in an intense work environment.
Equal Opportunities
The Foundation and Asylum Aid is an equal opportunities and Living Wage employer. We are committed to attracting and recruiting diverse candidates as we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in at every level within the organisation. We particularly welcome applications from those with BAME backgrounds and with lived experience of the UK immigration system.
Please note you must have the right to work in the UK as we are unable to provide visa sponsorship.
Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check.
If appointed you will be required to give your consent to Asylum Aid to receive regular updates on your criminal records status throughout your employment.
Please submit an up to date CV and covering letter by 9am on 25 April 2024. Your application should outline your relevant skills and experience, as well as how your previous experience matches the listed responsibilities and person specification. Please state in your covering letter when you would be available to start the role. In setting the salary regard has been had to the NCJ payscales.
Interviews are scheduled to be held during the week commencing 6 May 2024 at our offices in central London. For any queries, please contact Monika Nollet, Director of Legal Casework at Asylum Aid.
We regret that we can only respond to applicants who make it to the interview stage. No agencies.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
New Routes Integration
Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.
Principle purpose of the post:
To work closely with the Chief Executive to ensure the professional and efficient running of all aspects of the organisation’s finances, HR and administration providing vital administrative backing to support and sustain the work of the Chief Executive and Project Coordinators. The successful candidate will be flexible, proactive and able to work both independently and in close liaison with colleagues.
Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.
Please complete the attached Application Form.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
New Routes Integration
Since 2003 New Routes has been working with, and supporting, refugees, asylum seekers and isolated migrants in Norwich to support their wellbeing and ambitions by providing skill-building and social programmes in a safe and welcoming environment. We promote cross-cultural integration and community awareness, working with individuals and families from over 60 countries of origin. We work closely with an extensive network of partner organisations, both third-sector and statutory. New Routes is one-third of the Norwich Integration Partnership (NIP), alongside English+ and the Bridge Plus+.
Principle purpose of the post:
The Operations Manager will work closely with the Chief Executive supporting on contractual service delivery (including the management of risk), quality and improvement across the organisation and ensure quality services are provided. This will be informed and implemented by ensuring that our participants have appropriate methods to inform programme delivery routinely.
The Operations Manager will support the Chief Executive in leading and monitoromg service and organisational quality, financial/income activity and expenditure, adherence to policies and procedures, and overall compliance with health and safety activity through a range of measures, including the use of reports and data to make critical and informed assessments.
The Operations Manager will be responsible for developing and implementing the Fundraising Strategy in order to diversify our funding streams enabling New Routes to develop exceptional services that meet our participants existing and emerging needs.
In conjunction with the Chief Executive, the Operations Manager will hold responsibility for ensuring all staff are effectively supported to undertake their roles, and will administer formal HR policies and procedures when standards fall below expectations.
The Operations Manager will provide support and deputise for the Chief Executive when required. The postholder will be expected to demonstrate a high ability to be pro-active in anticipating and managing their workload, and work without high levels of direction.
Please see the attached Job Description and Person Specification. If you are committed to improving the lives of marginalised communities, we would love to hear from you. If you would like further details prior to submitting your application, please call our Chief Executive, Gee Cook, for an informal discussion.
Please complete the attached application form.
Salary: £34,834 starting salary (salary range will increase to a max £37,336 via the length of service) per annum pro rata plus £4,087.65 Inner London Weighting if based in London per annum pro rata.
Contract: Permanent basis
Hours: Full-time. 35 hours per week (excluding lunch breaks). Some evening and weekend work may be required for which time off in lieu should be claimed.
Location: Any Refugee Action Office: London, Manchester, Birmingham, Bradford. We will consider UK-based hybrid working option. (Some travel in the UK with occasional overnight stays away from home may be required).
Our vision is that refugees and asylum seekers will be welcome in the UK. They will get justice, live free of poverty, and be able to successfully rebuild their lives.
Applying for this role – please read:
Applications for this role are only* open to people who identify as having lived experience of forced displacement due to war, invasion, persecution or human rights abuses
(This also includes British nationals living/working overseas who have been forced to leave due to war, invasion, persecution or human rights abuses)
*Current Refugee Action employees with and without lived experience, are eligible to apply.
About Refugee Action
Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.
About the post
This exciting role would mean joining Refugee Action at a crucial point in the charity’s 40-year history, full of opportunity and potential. You will use your creative skills to support the creation of innovative digital content to engage and mobilise existing supporters and add to Refugee Action’s rapidly growing audience. Working between the fundraising and campaigns team, this role will support the Digital Communications Manager to deliver our ambitious digital strategy, focusing on the development of engaging digital content, the management of one of our key supporter databases, and will lead on the engagement and retention work which supports Refugee Action’s fundraising and campaigning.
We are looking for candidates that can demonstrate:
- Commitment to removing barriers to power for people with lived experience, and commitment to anti-racist practices.
- Understanding of how the UK’s hostile refugee protection and asylum system impacts those affected by it.
- Passion and motivation to raise vital funds to support refugees and people seeking asylum in the UK.
- Strong understanding of how campaigning can achieve change and shift power.
- Strong understanding of the role of digital tactics in the development and execution of campaign strategies.
- Strong writing, editing and proof-reading skills, with experience of using these within a fast-paced environment and adapting content for difference audiences.
- Experience of maintaining and nurturing social media communities and creating impactful digital content.
- Desirable: knowledge of Facebook advertising, including the set-up, management and analysis of ad performance.
- Experience using Adobe creative software – particularly InDesign and Premiere.
- Experience of using Engaging Networks or similar system or proven ability to learn new systems quickly.
- Experience working with website content management systems.
- Experience of using Google AdWords, and of using reporting and analytics tools, such as Google Analytics.
- Understanding of the digital landscape, and emerging trends in web and social technology and digital fundraising.
Closing date: 23:59 on Sunday 28 April 2024
Interviews: Monday 6 May 2024 (on Zoom)
Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.
This role is not on the Shortage Occupation List. If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.
You can find out which roles are on the shortage occupation list via these two links:
- Skilled Worker visa: shortage occupations
- Skilled Worker visa: shortage occupations for healthcare and education
We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.
Free Tibet is a small but effective campaign organisation based in south London. We’re looking for a Fundraising Manager who can transform our routine fundraising and lead expert strategies for income generation. This role is best suited to an experienced solo fundraiser who is confident in managing multiple streams of income, but we welcome applications from any fundraiser with a diverse skillset and collaborative way of working.
We are currently implementing a pay grading system at Free Tibet, offering increases with each year of service. The salary for this position starts at £40,000.
About Free Tibet and Tibet Watch
Free Tibet is a campaign group (UK company) that brings human rights abuses in Tibet to international attention through parliamentary advocacy, media outreach, and mobilising thousands of supporters for change.
We stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation. We keep the eyes of the world on the atrocities being committed in Tibet and lead effective campaigns to push back.
Free Tibet’s work is supported by our research partner Tibet Watch (UK charity), which gathers crucial information from occupied Tibet, one of the most closed-off places in the world.
Tibet can be free. It must be free – and one day it will be. Together we bring that day closer.
Job Description
Fundraising
- Oversee all income-generation activity across Free Tibet and Tibet Watch. Ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams. Current streams include postal appeals, online appeals, and the Free Tibet online shop.
- Manage applications for grant funding on behalf of both Free Tibet and Tibet Watch, working with the Fundraising Officer to build a strong portfolio of five and six-figure grants and steward them for renewal.
- Lead on the recruitment and retention of donors, especially Major Donors, and redevelop supporter journeys and stewardship programs.
- Evaluate new ideas for income generation and strategies for implementation, especially corporate and challenge events / community fundraising.
- Impact reporting of fundraising activity and the performance of quarterly appeals, with a view to improve internal processes for greater income innovation and ROI.
- Liaise with the Free Tibet Campaigns & Research Teams to ensure that campaigning, digital and fundraising activities are seamlessly coordinated.
- Managing relationships with third party agencies, like mailing services and digital mobilisation agencies, making sure projects are delivered on time, on budget and to the highest standard.
- Ensure that our new Client Relationship Management (CRM) system, Raiser’s Edge NXT, is used effectively and to its full potential.
- Take a supporter-facing role in managing relationships with Major Donors, leading by example in securing mission-critical income.
- When needed, providing on-the-ground support for direct marketing, including copywriting and editing.
Leadership & Management
- Line manage the Fundraising Team, which currently consists of a full-time Fundraising Officer, part-time Administrative Assistant, and part-time Supporter Care & Shop Officer, nurturing their professional development and working collaboratively to produce fundraising projects.
- Act as a leader within the organisation, representing staff to the board and executive committee where appropriate.
- Work with the Finance and HR manager to monitor expenditure against budget and prepare regular reports on expenditure and projected income for the Free Tibet and Tibet Watch boards.
- Develop annual and project-specific Fundraising Strategies, reporting on appropriate indicators.
General Responsibilities
- Participating in regular team meetings.
- Participate in events and actions as required, with protest attendance highly encouraged.
- Ensure that volunteers working with your team are managed appropriately.
- Participating in monthly finance/fundraising meetings.
- Provide regular fundraising reports for the FT-TW Boards and Head of Campaigns.
- Any other tasks, where appropriate, required to ensure the smooth-running of the organisation.
Person Specification
Essential
- Proven ability to look at the big picture of an organisation’s fundraising and prioritise what needs particular attention.
- Proven track record of delivering income across one or more of following income streams:
- Individual Giving: postal appeals, online appeals; emergency appeals; matched giving campaigns.
- Major Donor Fundraising: soliciting and stewarding donations from HNWIs; prospects research; Major Donor recruitment.
- Trusts and Foundations: soliciting and stewarding major grant
- Digital fluency with a deep understanding of how this relates to fundraising.
- Line management of other fundraisers, especially with agile working and diverse skill sets.
- Experience of overseeing the development of team members.
- Excellent knowledge of proper practice in fundraising data and compliance, especially with reference to The Code of Fundraising Practice and GDPR principles.
- Confident reporting directly to the Board of Trustees and representing staff interests.
- Commitment to Free Tibet’s mission.
Desirable
- Experience of working in a high intensity environment, working collaboratively and skillfully in response to fast-moving developments in global news.
- Personal achievement/s securing five or six-figure grants, especially for research or human rights projects.
- Experience of managing lead generation campaigns at both a strategist and practitioner level, especially Facebook ads, with past examples of success.
- Experience using RENXT, Mailchimp, and digital tools (e.g. Engaging Networks or Impact Stack).
Application Process
Completed applications must be received by 10:00 am on Monday 22nd April 2024. There will be two rounds of interviews, with the first round of interviews on Wednesday 1st May 2024.
Your application should include:
- Your CV (1-2 sides of A4), attached as a PDF. We recommend including any qualifications or training from fundraising bodies and showcasing your personal achievements in fundraising.
- Cover letter (1 side of A4), attached as a PDF, detailing how you meet each point in the personal specification. We recommend highlighting your specific interest in working for Free Tibet and Tibet Watch.
The client requests no contact from agencies or media sales.