EC1V, London (Hybrid)
£22,353 - £23,485 per year
Permanent, Full-time
Job description


Are you looking for your first job in Financial Administration? Are you interested in pursuing a career in Accountancy and developing your career in a leading Children’s Communication Charity, ensuring that “no child is left out or left behind due to a difficulty speaking or understanding”?

I CAN are looking for a process-oriented Customer Accounts Assistant to manage the day-to-day fulfilment of orders. Working in the commercial arm of the charity, the department sells training programs and resources to educational establishments in the UK and abroad. We require an individual to manage the despatch and financial processing of over 3,000 orders a year.

Key responsibilities include:

  • Processing of orders for products, training and subscriptions.
  • Liaising with I CAN’s fulfilment house regarding delivery of orders and managing issues when they arise.
  • The management of the invoicing process for orders, once received.
  • Management of the annual fee process for our licensed tutors.
  • Administration of card payments.
  • Regularly follow up with trade debtors in order to maintain good credit control.
  • Providing financial insight and reports to the Head of Commercial about the finances of the department.

We are looking for someone who:

  • Has previously worked in an operations focused department.
  • Is comfortable dealing with figures, data and operational processes.
  • Has knowledge of working with a CRM and databases (we use Microsoft Dynamics).
  • Has good Excel skills and is able to manipulate large volumes of data.
  • Ideally, we would be looking for someone who is working towards an accountancy qualification or who is looking to move into a finance focused role.

In return we offer you:

  • An inclusive and supportive environment
  • Hybrid working as well as the tools to work from the office and from home
  • Access to our employee benefits programmes (Perkbox and Pension Scheme)
  • A range of employee wellbeing interventions
  • An investment in your personal development

I CAN is the UK’s leading children’s communication charity. We run two special schools, design and deliver interventions and train practitioners to deliver these with children and young people, run a Communications Consortium of 35 like-minded charities and social enterprises, run a family support helpline and raise awareness of the impact poor speech, language and communication can have on a child’s life chances. You can read more about us in the recruitment pack.

Does this sound like you? We would love to hear from you if that is the case.

To apply, please submit your up-to-date CV and a covering letter of no more than two pages by 9am, on Monday 11 July 2022. Interviews will take place later that week. You can download the job description and the recruitment pack below.

I CAN works within the government’s Covid-19 guidelines.

We serve children and young people from all backgrounds and strive to represent the same diversity in our workforce. We strongly believe there is unity in diversity and are committed to create an inclusive working environment for all. We are under-represented by people who are from ethnic minority backgrounds and those who identify as being from the LGBTQ+ community. We particularly welcome applications from all suitably qualified people from these backgrounds. If you are excited about making an impact in children’s lives, we would love to hear from you. 

Please note that we will not close applications before this time and date as we recognise that candidates put in a lot of time and effort into making an application and we want to give each of you the time and space to put in an application you feel proud of.

Please note that we will not shortlist candidates who do not submit a CV and a supporting statement.

Due to the volume of applications we receive, unfortunately, we are not always able to respond to every applicant. If you have not received a response within one week after the closing date, you have not been successful on this occasion.

We are committed to safer recruitment practices and to safeguarding and promoting the welfare of all children. We expect all staff and volunteers to share this commitment.



More about I CAN Charity

I CAN is the children’s communication charity. We are experts in helping children develop the speech, language and communication skills t... Read more

Refreshed on: 03 July 2022
Closed date: 11 July 2022 at 09:00
Tags: Finance, Operations