London, Greater London
£30,000 per year
Permanent, Full-time
Job description

Our mission

Impact Box's mission is to transform how the social sector uses technology. We want to bring about a sector that is more impactful, efficient and data-informed. We do this by providing charities and social enterprises outstanding software solutions that address the day-to-day challenges they face. Using our knowledge and experience of the sector, we are able to provide solutions that help organisations increase their impact and deliver on their mission.

Our work falls into three main areas:

  1. We deliver one-off software implementations for charities and social enterprises, often on the Salesforce platform.

  2. We build tech for good products that benefit the whole sector. In 2020 we are launching Tent, a platform that allows charities to create engaging digital spaces for the people they work with at a fraction of the cost of custom development.

  3. We provide ongoing support and capacity building to help organisations make best use of the software they have.

Our staff team is what makes us who we are. We work hard to foster a culture of openness, innovation and collaboration. We want to be a workplace where all ideas are taken seriously, regardless of the job title of the person presenting them. We are also fully committed to ongoing learning and development, both as an organisation and as individuals.

We are looking for someone to manage day-to-day operations and support the organisation through a significant phase of growth. As the person with overall responsibility for operations, you’ll have significant autonomy and a real opportunity to shape the organisation moving forward.

What you get

We think we have a compelling offer for the successful candidate, including:

  • The chance to contribute to the development of a dynamic and growing start-up with a culture of openness and collaboration - we are open to ideas for where we should go from everyone in the team

  • The opportunity to work with a diverse range of social purpose organisations

  • Numerous development opportunities associated with a role that is varied and excited, as well as clear career progression and a dedicated training budget

  • Annual salary review and other benefits including a cycle to work scheme

As an organisation we also support flexible working. This includes working from home being completely normalised (i.e. no asking your line manager or having to give a reason) and flexibility in start and finish times. We recognise that everyone's situation is unique and are committed to eliminating as many barriers as possible to working for us. If you have particular requirements you’d like to see if we can accommodate please email us to discuss.


Normally our office is between Stockwell and Oval in South London. But like many organisations we are currently operating remotely. It is difficult to predict what the situation will be by October but we may still be operating fully or partially remotely when this role starts. We will only return to the office when it is appropriate to do so and we are committed to respecting the fact that what constitutes an appropriate point to return may vary from person to person.


As a growing organisation we expect this role will evolve over time to reflect both the needs of the organisation and the talents of the individual. 

Initial responsibilities will be in the following areas: 

  • Finance. Managing invoicing, bank reconciliations, reporting on finance KPIs.

  • Operations. Improving business processes and suggesting system changes.

  • HR. Developing and implementing HR policies and processes, payroll, managing recruitment.

  • Data. Reporting on wider organisational metrics and objectives, data protection.

Person specification

Ideally, the right candidate will:

  • Be committed to Impact Box’s mission and values

  • Have excellent organisational skills

  • Have attention to detail and an affinity for working with numbers

  • Be able to work independently and learn new things quickly

  • Be an effective communicator

  • Be capable of identifying and executing improvements to existing processes

We’re not looking for a specific work or education history. You may have gained these skills working in an operations-focussed role in another start-up or a charity. But equally you may have acquired these skills in an entirely different role or setting. We encourage applications from candidates with a diverse range of experiences.

Diversity and inclusion

We’re committed to creating an inclusive workplace that promotes and values diversity. Organisations that are diverse in age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are better places to work. But more importantly, creating an environment where everyone, from any background, is welcome and can do their best work is the right thing to do.

The process

Applications should be submitted through the online form on our website. The deadline for applications is midnight on Monday 31st August. 

Shortlisted candidates will be interviewed on Tuesday 8th September (by video call). We think interviews should be about showcasing your experience and skills, not a test of ad hoc presentation skills. We therefore provide all interview questions in advance to shortlisted candidates.

More about Impact Box
Impact Box

Impact Box's mission is to transform how the social sector uses technology. We want to bring about a sector that is more impactful, efficie... Read more

Refreshed on: 21 August 2020
Closed date: 31 August 2020
Tags: Finance, Operations

The client requests no contact from agencies or media sales.