School Onboarding and Engagement Coordinator
This is a fixed term position from January 2024 until the end of August 2024.
Please note the closing date for this role is 10pm on Tuesday 5th December 2023.
ImpactEd Evaluation (part of ImpactEd Group) is an award-winning social enterprise that exists to help evaluate, understand and improve impact in education. In our education system, we invest huge amounts of time, money and energy in different programmes and interventions to improve outcomes for pupils. Yet far too often, we don’t know what is working – and what isn’t. We address this evaluation deficit, helping organisations and schools to better understand what is working to make a difference to the lives of young people. We do this through a combination of hands-on partnership, training and consultancy, and our digital platform which makes monitoring and evaluation quicker, easier and more effective.
Since being founded in 2017, we have grown rapidly. In 2018, we won the Teach First Innovation Award; in 2019, our work was profiled by the Department for Education; and in 2020, we published the largest pupil-facing piece of research into the impact of lockdown, winning the Fair Education Alliance Scaling Award in the same year. Since then, we have expanded to reach over 1000 schools, 80 education organisations and more than 250,000 young people annually. We are a skilled team of over 30 people, supported by a Board with a track record of social impact and educational development.
This year we have expanded to create the ImpactEd Group, which supports purpose driven organisations to make better decisions using high quality evidence. Our strategy is currently being updated to this effect. As a social enterprise moving towards employee ownership, our commitment across all parts of the Group is to empower our partners to make better decisions on behalf of their beneficiaries and empower our team to make decisions on behalf of the organisation.
We work with both schools and education organisations such as charities, universities and education technology companies (our ‘impact partners’). Our work with impact partners focuses on helping these organisations to develop their impact evaluation methods and deliver evaluations. We divide this work into four different strands: evaluation design, capacity building workshops, use of our School Impact Platform and external evaluations. This role revolves around the implementation of the School Impact Platform in particular and focuses on some large-scale projects commencing shortly.
We are looking for a candidate who can lead on school onboarding and engagement. This means they have to have knowledge of the school context and how schools work internally as well as be comfortable communicating with different stakeholders in schools. In particular, you would be supporting schools as they are being onboarded onto the platform (meaning setting up their accounts and data collection tools) and follow up with them regularly to ensure good quality data collection is happening. You would work closely with our Impact Partnerships Officer, who will lead on the project, and our platform lead, who will provide support from a technical and product development side. You would need to be strong in written communication and enjoy engaging with schools and answering their queries.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
Understanding of the UK education system including understanding of school data, roles and terminology
Experience of working within an administrative and/or customer service role.
High IT literacy (ability to learn how to use new systems quickly)
Track record of effective process and project management.
As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our associated commitments to:
Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
Personal excellence: we invest significantly in professional development, including an external mentor for every staff member, an individual CPD budget, and formal and informal training and support
Mental health and wellbeing: access to health and wellbeing advice and free therapist support
Diversity and inclusion at ImpactEd Group
As a growing organisation we are committed to:
Becoming increasingly representative of the sector and geographies that we operate in
Providing a positive experience of work as part of an inclusive culture led by our organisational values
Maintaining an annual EDI action plan - led by the internal team and supported by a Board sponsor
What to expect from the recruitment process:
All applications are anonymised until the point of interview
We use a recruitment system, Applied, which debiases the recruitment process
We implement a standardised interview template and competencies matrix.
To apply, you will be asked to submit your CV and answer 3 work-based scenario questions and 1 motivation question.
Applications close at 10pm on Tuesday 5th December 2023. Interviews will take place on 12th and 13th December.
The client requests no contact from agencies or media sales.