Paddington, Greater London
£40,087 - £44,306 per year
Permanent, Full-time
Job description

A superb opportunity to help us increase the impact that volunteers make within the NHS at St Mary's and Western Eye Hospitals in Paddington by growing our volunteer community and improving the quality of experience for volunteers and staff alike to provide patients with the care and support they deserve.


About us
We're Imperial Health Charity, an organisation that helps our hospitals do more through grants, arts, volunteering and fundraising. We support the five hospitals of Imperial College Healthcare NHS Trust: Charing Cross, Hammersmith, Queen Charlotte’s & Chelsea, St Mary’s and the Western Eye. 

During the height of the covid-19 pandemic surge during 2020 we channelled the huge outpouring of kindness from the public into vital wellbeing support for NHS staff and a better hospital experience for thousands of patients. Volunteers played a pivotal role in supporting our efforts during this time, for which we were awarded a Mayor of London Volunteering Award in the Crisis Response category.


About our volunteering programme
We’ve just completed our 2017-2020 volunteering strategy and we’re proud of what we’ve achieved over the last three years:

  • engaged nearly 1000 volunteers
  • appointed over 700 new volunteers
  • achieved the Investing In Volunteers standard in volunteering management
  • ran a successful youth volunteering programme for 16 to 25-year-olds, with 169 volunteers taking part
  • during our most recent annual volunteering survey, 95% of volunteers agreed that their expectations of volunteering with us had been met.

Our approach is one of partnership, working with our hospitals, bringing our knowledge and expertise on engaging volunteers successfully, together with the hospital’s needs and expertise in managing health and care safely. 

During 2020, in response to the COVID-19 pandemic we successfully managed an emergency response at our hospitals, engaging over 330 Crisis Response Volunteers (most of whom we recruited during the pandemic). Since the start of 2021 we have been working with our NHS partners to deploy our Reserve Crisis Response Volunteers as well as restart recruitment efforts so that we can support our hospitals as they roll out the vaccine, continue to treat increasing numbers of patients affected by the virus and help keep the health service running, in spite of the current pressures.


The Volunteering Manager role
As the Volunteering Manager, you will oversee the day-to-day running of the volunteering programme at St Mary’s and the Western Eye hospitals.

Building strong relationships across the Trust, you will empower volunteers to provide a high-quality experience for patients and staff and, in doing so, have an outstanding and highly-rewarding volunteering experience.

Day to day you will find yourself doing the following:

  • Recruiting, training and supporting volunteers
  • Identifying new areas for engaging volunteers
  • Helping to project manage the design and introduction of new volunteer roles
  • Supporting hospital staff who are working with, managing and/or supporting volunteers
  • Developing training and guidance resources
  • Providing support and line management to the Volunteering Support Officer


What we are looking for
You will be someone who thrives in a fast-paced and people-focused environment, with experience of working with and managing volunteers and volunteering programmes/roles. You will have strong experience of working methodically and within project management principles, with a keen eye for accuracy and attention to detail. You will enjoy juggling multiple projects, priorities and stakeholder expectations in order to deliver a high-quality service. You will have strong IT and systems skills with experience using digital CRM, project management and/or training systems. You will enjoy and be confident in creating and delivering training and presentations to different audiences. You are someone who plans and reflects, but who also is ready to get stuck in and help fix a problem if it arises, including resolving concerns or disputes between people.


If this sounds like you and you're looking for a new challenge then we'd love to hear from you.

Additional documents
Volunteering Manager Job Pack - February 2021 (.pdf)
Check commute
Starting Address
Mode of transport
Refreshed on: 25 February 2021
Closing date: 14 March 2021
Tags: Management, Volunteer Management

The client requests no contact from agencies or media sales.

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