Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.
This is an exciting time to join the charity as we work on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.
This role is crucial in leading the day-to-day delivery and development of our national advice service. The service is AQS accredited and delivered primarily by telephone and email. The service offers expert advice on welfare benefits, social care, housing options and other issues affecting older people. We work in a person centered, strengths based and holistic way, ensuring older people are in control and have the time to fully discuss any concerns.
The ideal candidate will have a background in Advice work, be knowledgeable about welfare benefits, social care and other issues affecting older people, passionate about delivering the best possible service and be able to motivate and inspire your team to give their all. We have ambitious plans to develop the service in 2022, so you must have an enthusiasm for service development, enjoy working at pace and be able to engage others in the service’s work.
Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.
We are passionate about equity, diversity and inclusion. We celebrate diversity and champion the differences and nuances which make each and every one of us unique, creating an inclusive environment where we can all be ourselves.
As well as a competitive salary we offer 28 days annual leave plus public holidays, a generous pension scheme with life assurance, learning and development opportunities, season ticket loans, a cycle to work scheme and an employee assistance programme. Colleagues based at our London Office are offered hybrid working and have the opportunity to work from home on days when they are not required to be in the office.
To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.
Interviews will be held on Thursday 18 November.
The client requests no contact from agencies or media sales.