Department: Reconnections, Services
Salary: Circa. £25,175
Hours of work: Full time (35 hours)
Contract Type: Fixed term (18 months)
Reporting to: Service Manager
Direct Reports: N/A
Location: Office & community based in Guildford and Waverley
Reconnections is an exciting pilot by Independent Age in Guildford and Waverley supporting people to reduce their feelings of loneliness and reconnect to life. The service works with over 65’s for an average of six months, building their confidence, resilience and social networks. You will be working as part of a small local team overseen by a Service Manager and will benefit from wider support from across Independent Age.
The post holder will coordinate a network of up to 150 active volunteers; recruiting, training, matching and providing ongoing support and oversight of the volunteer-service user relationships. Our approach inspires creative thinking to achieve the greatest impact for those we support.
- Coordinate a network of up to 150 active volunteers for the service.
- Encourage people to volunteer through a variety of local marketing and promotion approaches, including social media.
- Efficiently process volunteer applications and enquiries (including online forms, obtaining references, applying for security checks) and keep accurate records, providing data for reports when required.
- Book and deliver relevant and engaging volunteer training sessions (supported by the Service Manager), including occasional evenings and weekends.
- Proactively liaising with caseworker team, select volunteers for the right roles and match them to the right people, considering preferences and restrictions on both sides.
- Gather regular updates from volunteers and add them to the database.
- Providing advice and guidance to volunteers about their matched relationship (with support from the wider team) and highlighting safeguarding concerns as appropriate.
- Help volunteers to plan and manage service users’ transition before their formal support period ends.
- Manage regular and relevant communications to volunteers including engaging newsletter content and ad-hoc updates via the online volunteer forum.
- Work effectively with the central Volunteering team to ensure Reconnections volunteers feel part of the wider Independent Age volunteer community.
- Gather volunteer feedback and take appropriate steps for service improvement.
- Undertake occasional travel around the area, with occasional need to go elsewhere in the UK.
- Undertake other reasonable duties commensurate with the role.
- Have fun and challenge yourself at work, model the charity’s values and abide by our policies and practices.
- Managing or supporting volunteers and/or having taken part in volunteering yourself
- Providing services or supporting older people and people complex and varied support needs (either through work or personal capacity)
- Delivering training programmes
- Knowledge of best practice and innovation in volunteering
- Existing networks and relationships with community partners and agencies in the area
Knowledge, Skills & Abilities
- Collaborate effectively within a team while working in a largely remote setting
- Ability to build and maintain internal and external relationships
- Ability to work with minimum supervision, take initiative, troubleshoot and find solutions to problems
- Prioritise and organise work effectively to meet priorities and deadlines
- Excellent communication skills via telephone/email/written reports/presentations with staff and external contacts as well as service users and members of the public
- Ability to accurately record data
- Familiar with IT e.g. databases, Microsoft Office packages and social media
- Able to work flexibly including some evenings and weekends
Job descriptions cannot be exhaustive and so the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.
Independent Age is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in our Equal Opportunities Policy and all other relevant guidance.
Independent Age is committed to safeguarding and we expect all colleagues to share in this commitment. As part of our recruitment and selection process, we require a DBS (Disclosure and Barring Service) check for all individuals who work with our service users.