£27,000 per year
Contract, Full-time
Job description

This post will provide effective and efficient support to ensure services are delivered to agreed targets and milestones with a particular focus on integrated wellbeing friendship face-to-face support to enable increased social connections and reduced isolation for older people.

The post-holder will work within a small regional team of staff supporting face to face friendship services and other wellbeing services.

Main Duties

  • Provide support actions aligned to a range of friendship services as required including face to face and telephone befriending, and other services as required
  • Co-ordinate service activity from volunteers and staff to ensure effective service delivery as required
  • Assess the needs of older people needing friendship services to measure service requirements
  • Work effectively with high volume numbers of volunteers and older people we support
  • Support the process for recruitment, support and retention of volunteers
  • Ensure all service delivery meets agreed Quality and Organisational standards including responding appropriately to safeguarding issues as required
  • Support robust monitoring and evaluation including impact measures
  • Enter, update and maintain data to a high level of accuracy and with good attention to detail on a CRM and Excel database
  • Produce reports on progress and data as required
  • Work with Wellbeing colleagues and staff across Independent Age to ensure older people are involved in service development and evaluation

Do you have experience in:

- managing remotely based volunteers

- knowledge of a range of services such as befriending that combat isolation and loneliness

- experience of working independently & proactively to meet strict deadlines and targets on a number of concurrent task

- have CRM database and Excel expertise

- experience of networking and building partnerships with relevant organisations to ensure growth/maintenance of services or initiatives within a geographical area

If so and you are interested in this role, we want to hear from you! To apply please click the apply button.

Closing date: wednesday 20th November 2019

Interviews: 28th November 2019

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Refreshed on: 26 October 2019
Closed date: 20 November 2019
Tags: Advice, Information, Advocacy

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