London, Greater London
£25,207 per year
Permanent, Full-time
Job description

IWGB is looking for its next Head of HR and Operations. This is a multi-faceted and hands-on leadership role where the post holder will ensure that IWGB’s systems and processes are working optimally. This includes oversight of HR, governance, health and safety compliance, office management, translation services, fundraising, complaints procedures and finance administration.

We welcome applications from HR professionals, Office Managers or experienced Operations Managers from non-profits or membership based organisations or social enterprises.

The post holder will report to the General Secretary and participate in the running of the Union, as part of the leadership team, with input and support from the elected President. The Head of HR and Operations will also liaise with and execute tasks delegated by the HR Subcommittee, who have ultimate decision making authority on HR policies and processes. The post holder line manages the Operations team members (five staff in total) who, at present, are geographically dispersed across the UK.

The Independent Workers’ Union of Great Britain (IWGB) is a new and dynamic union which consists of mainly low paid, migrant and/or precarious workers, such as outsourced cleaners and security guards, workers in the so-called “gig economy”, such as cycling instructors and Uber drivers, and foster care workers.

The role is full time, 35 hours per week and is permanent. We expect the post holder to be London-based and able to regularly commute to our Bethnal Green office. We are open to discussing a mutually beneficial working pattern with the right candidate. We can currently offer a mix of remote working and work in our Bethnal Green office with the latter being subject to government guidance. However, during the COVID-19 lockdowns, and for as long as it is unsafe to return to the office, this job will be fully remote.

Person specification

We expect the successful candidate to have:

  • Experience in a similar role likely gained as an Operations Manager/HR Manager in a non-profit organisation
  • Line management experience
  • An interest in and commitment to the trade union movement
  • Experience of ensuring compliance with statutory legislation, including ensuring adequate insurance is in place
  • Excellent verbal and written communication skills
  • Strong interpersonal skills
  • Competence with digital systems

Duties will include:

  • Maintaining an expertise in HR and compliance matters and ensuring the Union is up to date with best practice and thinking
  • Lead on the full HR spectrum including recruitment, employee relations, employee engagement and development
  • Carrying out appraisals with direct reports and ensuring that team members receive regular feedback and supervision
  • Overseeing the grant application process
  • Overseeing the provision of non-legal translation services
  • Managing the member complaints process
  • Working collaboratively with other members of the management team on delivering strategic, organisation-wide objectives informed by the Executive Committee and relevant sub-committees
  • Executing relevant tasks delegated by the HR subcommittee
  • With direction from the General Secretary ensure that IWGB has robust and effective strategies, policies and procedures in place as they relate to HR and Operations
  • Any other duties consistent with the post

Pay and annual leave

  • Annual salary of £25,207
  • Generous leave entitlement of 30 days annual leave per year not including bank holidays (prorated for part time staff)
  • We believe in pay parity so everyone at IWGB earns the same hourly rate of pay


  • Access to free mental health support
  • Flexibility around working hours
  • Working from home options
  • 6 months fully paid sick pay from day one of employment
  • High employer pension contributions: 6% employee-paid and 13% employer-paid pension
  • Equal maternity and paternity pay enhancements for parents

How to apply:

You can download an application form from the ‘Work with us’ page of our website. Please send your completed application form with the subject “Head of HR and Ops job application” to us via email by 28 July 2021. Check our website for more information. Please let us know in your email where you have seen our advertisement so we can improve our hiring processes.

Who is the IWGB?

Founded in August of 2012, the IWGB now consists of 12 branches. The branches are highly autonomous and lead on campaigning for better pay and conditions in their industry. IWGB campaigns are known for being bold, vibrant, loud and effective. In addition to campaigning, the IWGB’s Legal department is also highly active, providing representation on a range of employment matters such as disciplinary processes, grievances, private hire licensing, and employment tribunals. The IWGB organises social events for members, Spanish and English classes, and holds regular meetings where members can engage and feed into policy. We are a democratic organisation with all officials being regularly elected.

As an organisation that fights for workers’ rights, we strongly believe no applicant or employee should face discrimination or harassment based on their gender, race, ethnicity, sexual orientation, disability status, age, or marital/domestic partner status. You can read more in the IWGB Statement of Inclusivity. Please let us know if you have any requirements for interview.

More about Independent Workers' Union of Great Britain
Independent Workers' Union of Great Britain

The Independent Workers’ Union of Great Britain (IWGB) is a new and dynamic union which consists of mainly low paid, migrant and/or preca... Read more

Refreshed on: 15 July 2021
Closed date: 30 July 2021
Tags: Human Resources, Operations

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