Job description

ABOUT THE ROLE

Our team of key contacts is the backbone of our organisation. As a bilingual receptionist and community interpreter, you will be a vital point of contact for our community of Latin American users working across two main areas.

As a bilingual receptionist, you'll play a key role in our day-to-day operations, ensuring that our users' needs are met by providing information on and promoting our different services, projects and activities.

As a community interpreter, you will help users overcome the language barrier to access the essential services they need in order to build a more integrated life in the UK.  

This is an exciting opportunity for anyone who wants to understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.

 

ROLE INFORMATION

  • Days and hours: One or two days per week – Monday to Friday from 10am to 5pm, including one-hour break (days TBC based on availability).

  • Term: Minimum commitment of 3 months, starting as soon as possible.

  • Reporting to: Advice & Operations Programme Manager

  • This is a remote volunteering opportunity from now until December, with the option to volunteer from our centre from September to December.

  • Volunteers are entitled to travel expenses to and from the place of work (and lunch for each full day) if they work from our centre. Please note expenses will be reimbursed against receipts only.

 

MAIN TASKS AND RESPONSIBILITIES

  • Introducing users to our services, projects and activities by answering phone calls, emails and social media messages;

  • Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services;

  • Registering users on our database, recording data and arranging appointments;

  • Sharing useful, up-to-date information with users as instructed by other team members.

 

PERSON SPECIFICATION

 

  • Good verbal and written communication skills in English and Spanish are essential (Portuguese desirable);

  • Ability to work effectively as a member of a team and with a diverse population of users, staff and partners;

  • A caring, sensitive and non-judgemental approach;

  • The ability to cope with stressful and emotionally challenging issues;

  • Professionalism to handle sensitive and confidential information;

  • Excellent organisational skills and attention to detail.

  • Ability to set their own work priorities, take initiatives and work with minimal supervision.


 

ADDITIONAL REQUIREMENTS 

  • Two references from current/previous employers;

  • Enhanced DBS Check (completed through IRMO);

  • Safeguarding Level 1 certificate (completed through IRMO);

  • One-month trial period.

 

BENEFITS FROM VOLUNTEERING AT IRMO

 

  • Gives the opportunity of helping others and to give back;

  • Creates an ideal space to learn new skills in a multicultural, cooperative and inspiring environment;

  • Get involved with the Latin American Community and increase knowledge of the situation of Latin American migrants in the UK;

  • Helps to gain experience and strengthen previous skills to face UK’s competitive job market;

  • Enhance CV and get references (after 3-month period) for further impact on the employment status;

  • Participate in training sessions with high quality learning outcomes (in-house and external) in areas related to the role;

  • Receive regular supervision and support.

More about Indoamerican Refugee and Migrant Organisation (IRMO)
About
Indoamerican Refugee and Migrant Organisation (IRMO)

IRMO is a community-led organisation that provides Latin Americans (and Spanish and Portuguese speakers more widely) with tools and information... Read more

Posted on: 05 August 2020
Closed date: 07 September 2020
Job ref: Bilingual Receptionist & Community Interpreter
Tags: Admin, Advice, Information

The client requests no contact from agencies or media sales.