SK9, Wilmslow
£28,737 - £32,379 per year
Permanent, Full-time
Job description

The ICO’s work as the UK’s privacy and information rights regulator has never been more important. The ICO is an independent public body; we uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. 

We have a number of new roles which come at a really exciting time for the ICO, as we begin to take ownership of the specification, delivery and maintenance of large parts of our Digital & IT Service and continue on our ambitious transformation program. 

We’ve already improved the working lives of our users through the deployment of ‘cloud first’ laptops, collaboration tools and Office 365, making our users truly agile and supporting our COVID-19 business continuity response. Alongside this we’ve delivered major projects such as a CRM platform to ensure our casework colleagues can work effectively and have easy access to the records they need, a new EDRM to support our corporate record keeping, and an intelligence database to ensure that we make best use of intelligence data. These are just a small number of the projects we’ve been working on so far, alongside the day to day support for c. 900 colleagues and the infrastructure and systems that they rely on. 

Looking to the future, we want to deepen our relationship with our users, allowing us to better understand and anticipate their needs. In order to support this we are moving towards a product focussed Digital & IT service, introducing delegated accountability, faster decision making, increased agility and better business outcomes. The new roles complement the existing team and ensure that we have the skills and resources to take forward our plans.  

Incident and Problem Management Officer 
Starting salary £28,737 - £32,379
 pa depending on experience, skills and knowledge 

You will manage the lifecycle of all ICO system Major Incidents and associated communications – owning them through to resolution and following up on root cause and fix implementation. Communicating the status of both Incidents and Problem Records to key stakeholders within the ICO. As such you must be confident and effective with written and verbal communication. 

You will facilitate Major Incident Reviews, Problem Management calls and meetings with the ICO’s third party support partners. You will proactively analyse incidents, monitor trends and you should be able to demonstrate a good level of analytical report writing skills.  


Please upload your CV and complete the Equal Opportunities part of the application form only.

Closing date: 23:59, Friday 9 April 2021


Why work for the Information Commissioner's Office?

We are proud to provide our people with a premium benefits package. We are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:


  • Flexible working hours, including flexi leave.
  • Civil Service Pension arrangements.
  • 25 days' paid holiday a year with options to buy, sell, and bank days.
  • Extra "privilege" days in addition to normal public holidays.
  • Compressed working hours options.
  • Excellent learning and development opportunities.
  • Health cash plan.
  • Colleague assistance scheme.
  • Access to many discounted products and services.
  • Welfare and family-friendly policies.
  • Staff medical scheme and eyesight testing.


Our employees are currently working remotely in line with government guidelines.

Please note if you are appointed to work with the ICO you will be required to complete security clearance processes. These include identity and qualification checks and a Basic Disclosure level check of unspent criminal convictions. 

The ICO is committed to Equal Opportunities in employment and welcomes applications from all sections of the community.


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Information Commissioner's Office

The Information Commissioner's Office is the UK’s independent authority set up to uphold information rights in the public interest, p... Read more

Refreshed on: 21 April 2021
Closing date: 21 May 2021
Job ref: MAR20216806
Tags: IT, Digital

The client requests no contact from agencies or media sales.

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