Permanent Intl Development Jobs in Greater London
We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.
Your Role
Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.
You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.
Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.
Your Responsibilities
- Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
- Supporting the Fundraising teams with their monthly income recording and reconciliation.
- Liaising with external agencies and the Finance team.
- Checking for and correcting inaccuracies and updating supporter records.
- Running reports for the Fundraising and Finance teams.
- Maintaining and carrying out regular database processes, including data cleansing.
- Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
- Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
- Spotting and reporting database glitches and problems.
- Supporting with the ticketing system as a second point of contact in the Database team.
- Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.
Who You Are
To be successful, you will be:
- Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
- Someone with excellent attention to detail and good numeracy skills.
- A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
- Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
- Able to learn new processes and systems swiftly and diligently.
- Able to work under your initiative, take instructions from others, and work well as part of a team.
- Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
- Keen to learn more about the inner workings of database management.
For further information and to apply, please visit our website via the Apply button.
Volunteer and Schools Engagement Coordinator
An exciting opportunity has arisen for a talented, motivated, and versatile Volunteer & Schools Engagement Coordinator based in Scotland.
Position: Volunteer and Schools Engagement Coordinator
Location: Home-based in Scotland, ideally Central Belt, with regular travel throughout Scotland
Hours: Full-time
Contract: Permanent
Salary: £22,050 per annum
Benefits: 30 days’ annual leave (including public holidays), plus 6 days at Christmas/New Year; life assurance
Closing date: 5th April 2024
Interview date: w/b 15 April 2024 (via Microsoft Teams)
About the role:
The role is home-based and will involve travel throughout Scotland, including overnight stays, plus occasional travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends. If you are passionate about youth development and want to use your skills, knowledge, and experience to change the world, apply now.
Key responsibilities will include:
- Recruit Volunteer candidates through the delivery of inspiring presentations within schools, youth organisations and career fairs.
- Develop relationships with partner organisations within the education and youth sectors.
- Support and co-ordinate Returned Volunteers in the delivery of school talks.
- Contribute to the development and implementation of Project Trust’s digital engagement and recruitment strategy.
- Participate in the selection, training, and debriefing of Volunteers.
- Administrative tasks associated with all the above.
- Within the job holder’s skills and abilities, support the Volunteer & Schools Engagement Manager and CEO as required in other tasks or activities which contribute to the achievement of Project Trust’s objectives and its development.
- Travel to attend meetings elsewhere in the UK, plus some weekend work required.
About you:
We are looking for a highly organised, inspiring public speaker, who can engage with and motivate young people and support the recruitment of our future Volunteers.
Essential Criteria:
- Commitment to Project Trust’s purpose, approach, and ethos.
- Excellent planning and organisational skills, with the ability to prioritise workload.
- Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others.
- Experience in working effectively with and developing young people in a variety of settings, e.g. schools, youth, and community groups.
- Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team.
- Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences.
- Excellent customer service skills, with a commitment to providing outstanding service to Volunteers and third parties.
- Good judgement and decision-making skills with the ability to work under pressure.
- Working knowledge of Microsoft packages and a variety of social media platforms.
- Ability to travel within a designated region of the UK and to other parts of the UK as required.
- Ability to work remotely from a home base.
- A full clean driving license and use of a vehicle.
- The right to work in the UK.
About the organisation:
The employer is an education charity with over fifty years of experience in international volunteering for young people. They organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.
They annually select up to 260 young people from across the UK for eight to 12-month teaching and youth development projects around the world. Their Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.
Conditions of Service
The appointment will be made subject to the organisation’s detailed terms and conditions of employment. Candidates should be aware that:
- The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)
- Any offer of appointment will be made subject to the receipt of satisfactory references
The employer recognises the positive value of diversity and we welcome applications from people of all backgrounds.
You may also have experience in areas such as: Schools Engagement Coordinator, Volunteer Coordinator, School Partnerships Lead, School Impact Officer, School Impact, School, Primary School, Senior School, Early Years, EYF, Volunteer Recruitment, Teacher, Education, School Engagement, Volunteer Management, Volunteer, Volunteer Engagement, International Youth Volunteering.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.