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Al-Khair Foundation, Croydon (On-site)
£25,000 – £28,000 depending on experience
Join our multi-award-winning team as a Database Officer and help Al-Khair Foundation achieve our goals and provide a better service.
Posted 6 days ago
Tyndale House Cambridge, Cambridge (On-site)
£30,000 - £35,000 per year FTE (dependent on experience)
Tyndale House is a renowned institute for biblical studies and is looking for a proactive and organised Personal Assistant to the Principal.
Posted 1 day ago Quick Apply
Closing today at 23:30
ISEAL Alliance, E2, London (Hybrid)
£30,000 - £34,500 per year
Are you excited by working in sustainability standards related topics such as farmer livelihoods, sustainable landscapes, and bio-economy?
Posted 1 week ago
Closing in 2 days
Westminster Foundation for Democracy, Remote
£34,500 - £40,000 per year
WFD are now looking for an Data Systems Manager to support our Systems Improvement Project.
Posted 5 days ago
Tyndale House Cambridge, Cambridge (On-site)
£28,000 - £32,000 per year (dependent on experience) & competitive benefits
Tyndale House is a renowned institute for biblical studies and is looking for a Supporter Engagement Officer to engage, involve and inspire.
Posted 1 day ago Quick Apply
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Al-Khair Foundation
Croydon, Greater London (On-site)
£25,000 – £28,000 depending on experience
Full-time
Permanent
Job description

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

  • Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
  • Supporting the Fundraising teams with their monthly income recording and reconciliation.
  • Liaising with external agencies and the Finance team.
  • Checking for and correcting inaccuracies and updating supporter records.
  • Running reports for the Fundraising and Finance teams.
  • Maintaining and carrying out regular database processes, including data cleansing.
  • Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
  • Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
  • Spotting and reporting database glitches and problems.
  • Supporting with the ticketing system as a second point of contact in the Database team.
  • Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

  • Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
  • Someone with excellent attention to detail and good numeracy skills.
  • A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
  • Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
  • Able to learn new processes and systems swiftly and diligently.
  • Able to work under your initiative, take instructions from others, and work well as part of a team.
  • Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
  • Keen to learn more about the inner workings of database management.

For further information and to apply, please visit our website via the Apply button.

Refreshed on: 10 April 2024
Closing date: 25 April 2024 at 23:59
Tags: Admin,Finance,Intl Development,IT,Operations,Digital