Leicester, Leicester

£40,000 - £45,000 per year

Permanent, Full-time

Job Description

Membership Engagement Manager

Are you a driven and proactive business development professional looking for an exciting new challenge?

Are you commercially savvy with the ability to build meaningful customer engagement in creative ways?

Are you looking for a strategic and rewarding career move?

If so, this is the role for you!

This is a fantastic opportunity to lead the membership growth plans for a global organisation representing the health and safety profession and to make a real impact in enriching the membership experience of our 47,000+ members across the world.

As the largest and only Chartered membership body for health and safety professionals, the Institution of Occupational Safety and Health (IOSH) represents the voice of the profession. Our members are core to IOSH’s existence and we need to adapt to their evolving needs. We must develop services that tackle the challenges our members face, empowering them to achieve their aspirations and enabling them to continue to deliver real value to their organisations. The new Member Engagement Manager will be crucial to this and you’ll help to position IOSH as a career partner of choice by recognising the diverse needs of our members and providing them with differentiated solutions and support to assist them with their personal and professional development needs at every step of their membership and career journeys.

As Member Engagement Manager, you’ll:

  • Develop a strategy for increasing member recruitment and retention
  • Develop customer and service propositions to meet the diverse and changing needs of our members
  • Deliver effective communication and engagement strategies driven by market insight and analysis that improve customer experience
  • Work cross functionally with both internal and external stakeholders to identify opportunities for growth in new markets
  • Lead business-critical projects that support IOSH’s ambitious five-year strategy, WORK2022, which will shape the future of health and safety and define how IOSH will lead the profession
  • Line manage our Education Account Manager to build strategic relationships with partner organisations to help drive growth in Student membership, building the pipeline of our next generation of health and safety professionals

No agencies please