Welwyn Garden City, Hertfordshire

£23,000 - £27,000 per year plus excellent benefits

Permanent, Full-time

Job Description

Isabel are proud to have one of the largest eBay operations in the charity sector (excluding a couple of the nationals!) and a total of 18 shops on the high street. Our retail operations raise vital income to enable us to care for more people in our community.  Last year we cared for over 1,855 people and their families– a massive increase on the year before as we continue to pursue our strategy to support More people, Earlier in their illness. At the same time we are investing in and driving our Retail and Fundraising operations to deliver growth in sustainable long term income to fund our care across eastern Hertfordshire.

As eBay Team Manager you will lead the team and support the development and implementation of the Retail Strategy. 

Specifically you will:

  • maximise sales, profits and gift aid to exceed targets
  • maintain and promote the highest standard of customer care and coach staff and volunteers to provide high quality service.
  • work collaboratively with other departments to ensure the delivery of the eBay budget.
  • manage the day to day eBay operational issues effectively
  • recruit, supervise, train and motivate eBay staff and volunteers to assist in the running of the eBay shop
  • Identify and develop new initiatives and innovations to increase income, including partnerships with other hospices

Retail experience in a variety of environments is required, with experience in e-retailing being desirable.  You will have previous experience of leading and motivating teams and be a good communicator with a strong focus on customer service. Experience of working within charity retail is desirable.
 

Closing Date for Applications is 5pm Tuesday 27th August

Interviews being held Friday 6th September