ISEAL is offering an exciting opportunity for a proactive and well-organised individual with a keen interest in sustainability and some background in supporting effective virtual or in-person learning or training processes. The role may well suit someone with a teaching / training background looking to for a career change. ISEAL is the global membership association for sustainability standards that includes many of the leading standards and certification schemes worldwide. Please find out more about us on our website www(.)iseal(.)org. As a Coordinator in the Membership & Credibility team, the successful candidate will provide administrative, logistics, and communications support across ISEAL’s learning and compliance activities, gaining valuable exposure to the world of sustainability standards and deepening skills and experience as a key member of ISEAL’s Membership and Credibility team.
The Membership and Credibility team is responsible for maintaining ISEAL’s Codes of Good Practice, supporting ISEAL members in implementing these Codes through peer learning and exchange, verification of Code compliance, and provision of technical support and training. The team is also responsible for member outreach and stewardship, ensuring that ISEAL members are aware of relevant opportunities to engage in ISEAL’s programme work.
As Coordinator, Membership & Credibility you will be joining a team that is committed to delivering high quality customer service, while supporting sustainability standards to achieve their improvement goals. ISEAL will be rolling out a new membership strategy in 2020, and as Coordinator, you will be involved in shaping the implementation of this strategy. Your main responsibilities will be helping to create a consistent approach to providing effective training materials and tools, coordinating peer exchange in Communities of Practice (drawing on the technical expertise from colleagues when appropriate), and administering compliance-related processes.
In order to be considered for this role, you will need to be highly organised with great attention to detail. Ideally, you will have previous experience in a training or teaching environment, including involvement in the creation of learning content or curricula and/or tools for effective learning. Experience with group facilitation would also be a plus. With an ability to work independently and the initiative to take things forward within an agreed scope, you have a friendly and professional demeanour and are confident in your communications and interactions with colleagues and external stakeholders. You enjoy working on a varied and changing set of tasks needed to support the implementation of a project or a collaborative group process. You are excited to join the ISEAL team and to dedicate your skills to the improvement of ISEAL member learning processes and the administration of compliance processes.
In return, ISEAL can offer inspiring insight into the world of sustainability initiatives and sustainability issues, a supportive organisational culture, and good opportunities to develop professionally and personally in an international NGO environment.
Training support and materials
- Coordinate with team and technical leads to review existing training and guidance materials and adapt these on an ongoing basis
- Support technical leads in producing effective e-learning resources, creating uniform formats and providing guidance on production of future materials
Communities of Practice (CoPs)
- Liaise with colleagues to establish the annual work plan for the Communities of Practice and coordinate and monitor delivery of plan against budget and objectives
- Facilitate peer-to-peer activities within the CoPs and provide support to technical leads on preparations and delivery of webinars and in-person member meetings
- Lead on member communications regarding the CoPs
- Gather and analyse member feedback regarding the CoPs and recommend changes in approach as needed
- Establish the annual schedule of compliance activities with members and independent evaluators and ensure that activities are delivered against the schedule
- Coordinate independent evaluations and follow up activities
- Communicate with members and evaluators to ensure ISEAL’s expectations are clear, updating procedures or other communications materials as necessary
- Support programme monitoring and management by coordinating meetings, taking minutes, logging information in ISEAL’s systems, producing reports, and monitoring consistency of evaluations
- Extract, review and analyse information from ISEAL systems in order to inform technical & peer support to ISEAL members as well as review and revision of ISEAL’s Codes of Good Practice
- Maintain related web content on ISEAL website and community platform
- Participate actively in team and staff meetings
- Fulfil requirements of internal staff management processes including performance reviews, supervisory meetings, etc.
Experience, Knowledge and Attributes
- Undergraduate or postgraduate degree in a relevant subject (e.g. sustainability, international development/relations/policy, geography, teaching/training, etc.)
- Experience with (supporting) training or teaching provision and the creation of learning materials
- Experience working in international NGO/membership organisation in a support role
- Strong organisational skills, experience with administration, meeting/event organisation, logistics, contracts, etc.
- Good time management and ability to organise multiple simultaneous tasks efficiently
- Confidence in communications with peers and external partners, displaying professionalism, right level of tact & awareness of others
- Able to work independently and also to ask for clarification/direction where needed
- Flexibility to adapt to changing priorities and evolving nature of role
- Accurate and good attention to detail
- Excellent written and spoken English
- Confidence in using IT systems, familiarity with virtual meeting tools (e.g. Skype, GoToMeeting, etc.), use of contact management databases (e.g. Salesforce) and proficiency in MS Office
- Demonstrable interest in contributing to a more sustainable world
- Understanding of what standards systems are and how they work to help deliver change on sustainability issues
- Working with e-learning systems
- Experience with group facilitation
Other relevant information
Initial one-year contract, with a view to extension
£25,500 – 31,500, depending on experience
Full time, 37.5 hours per week.
Based in ISEAL’s London head office. Applicants will need to provide evidence that they are entitled to work in the UK.
The post holder may be required to undertake occasional international travel
25 days / year for a full-time position (including office closure between Christmas and New Year)
Ideal Start Date:
The client requests no contact from agencies or media sales.