B5, Birmingham
Birmingham, West Midlands
£23,266 per year + Excellent Company Benefits
Permanent, Full-time
Job description

Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 37 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.



IRW is currently recruiting for the position of ‘Orphans and Donor Care Officer' to join its dynamic Network & Resource Development Department. The purpose of the role is to provide comprehensive administrative support to the Islamic Relief Partner Development team focusing on Orphan Sponsorship and Donor Care responsibilities. To establish and maintain effective communication with all members of the team and other functions of IRW where relevant. Provide administrative support to Orphan Sponsorship from global donors and to help ensure that all donor queries are dealt with in a prompt and positive manner. To maintain Partner Development’s infrastructure, facilities and services to provide suitable work environment. To ensure Partner Development’s financial accountability, transparency and accuracy through participating in well designed and implemented systems, policies and procedures.



The successful candidate must have or be:

  • Strong organisational skills and attention to detail; ability to organise; prioritise and work efficiently under pressure and subject to changing priorities; proven experience in meeting deadlines
  • Excellent communication and interpersonal skills 
  • Excellent levels of computer literacy
  • Strong ability to work off of own initiative as well as be a team player
  • Experience in managing multiple projects at the same time
  • Experience in CRM management
  • Experience in customer relations
  • Considerable experience in general administration and customer service




  • A professional or academic qualification in a Business Administration or International Development
  • Working knowledge of a second language (e.g. Arabic/ Urdu/ Spanish/ Norwegian)
  • Experience in working with volunteers
  • Experience for working in non-profit organisation
  • Experience in working for International Aid Organisation



If you are talented, reliable, service minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.



For more information on the excellent company benefits we offer our employees, please visit our website.




PLEASE NOTE: Interviews are expected to take place on 24/01/2022.



Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

  • screening clearance
  • proof of eligibility to live and work within the UK
  • criminal records check
  • receipt of satisfactory references



Please note, for UK based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.



Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.


Applicants should be sympathetic to the values of Islamic Relief:

(Sincerity, Excellence, Compassion, Social Justice and Custodianship)

Islamic Relief is an equal opportunities employer

More about Islamic Relief Worldwide

Islamic Relief Worldwide is an independent humanitarian and development organisation with a presence in over 40 countries around the globe. We ... Read more

Posted on: 19 November 2021
Closed date: 19 December 2021
Job ref: ODCO/1121
Tags: Admin, Fundraising

The client requests no contact from agencies or media sales.